Jump to content
Baronoli

Missed Port Claim

Recommended Posts

Hi all

Oriana is unable to dock this morning at Corfu due to strong winds.

 

My travel insurance says I need to have in writing the reason that we couldn't dock. Is this something I have to contact P&O for or will the reception on board give me something?

 

I've never claimed on my insurance before, but saw I am covered for missed ports

 

Thanks all for your help

Share this post


Link to post
Share on other sites

We missed out Cartagena recently on our Ventura cruise due to bad weather. I went to reception who already had printed letters for passengers. We claimed on our insurance. Very easy.

Share this post


Link to post
Share on other sites
We missed out Cartagena recently on our Ventura cruise due to bad weather. I went to reception who already had printed letters for passengers. We claimed on our insurance. Very easy.

Never thought of that about claiming on insurance.

Share this post


Link to post
Share on other sites

You may be able to claim on your travel insurance if it includes cover for missed ports due to whatever reason. You will not be able to claim through P&O. In their terms and conditions it states that ports may be missed due to weather conditions - hardly P&O's fault if the weather prohibits a stop if the Captain considers the weather makes it too hazardous to stop. The only time P&O will give any compensation is if the stop is prohibited due to something wrong with the ship. We received £100 per passenger when we were on Arcadia several years ago and we couldn't leave New Orleans as one of the azipods wasn't working and we were a day late leaving and as a consequence had to miss out the port of Key West. When we eventually left New Orleans the following afternoon by the time we got back to our cabin after dinner there was a letter waiting from the Captain apologising for what had happened and telling us about the £100 which was added to our On Board Credit.

Share this post


Link to post
Share on other sites

I'm not familiar with P&O's pricing structure, but on US lines where port fees are itemised and charged for per person within the overall price of the cruise, if you miss a port you can ask that the port fees be refunded. They only do this if it is requested and not automatically to every passenger.

Share this post


Link to post
Share on other sites
Remembered reading it in the policy wording

I check the basics are correct but i am guilty of not reading the many pages of small print.

Share this post


Link to post
Share on other sites
You may be able to claim on your travel insurance if it includes cover for missed ports due to whatever reason. You will not be able to claim through P&O. In their terms and conditions it states that ports may be missed due to weather conditions - hardly P&O's fault if the weather prohibits a stop if the Captain considers the weather makes it too hazardous to stop. The only time P&O will give any compensation is if the stop is prohibited due to something wrong with the ship. We received £100 per passenger when we were on Arcadia several years ago and we couldn't leave New Orleans as one of the azipods wasn't working and we were a day late leaving and as a consequence had to miss out the port of Key West. When we eventually left New Orleans the following afternoon by the time we got back to our cabin after dinner there was a letter waiting from the Captain apologising for what had happened and telling us about the £100 which was added to our On Board Credit.

New years eve 2015 we could not get into Amsterdam canal on Ventura because​ of high winds and we sailed slowly through the channel but no compensation from P&O.

In April on RC Independence we could not dock in Le Havre so they took us to Rotterdam.

Share this post


Link to post
Share on other sites

We had £100 OBC because we missed Bora Bora due to propulsion problems. We also missed Samoa and Boracay, because of weather problems, so no OBC. All on different cruises and each time I forgot to claim :mad:

Share this post


Link to post
Share on other sites
We missed out Cartagena recently on our Ventura cruise due to bad weather. I went to reception who already had printed letters for passengers. We claimed on our insurance. Very easy.

Thanks. I guess I need to check the fine prints of my insurance if it is included.

 

Sent from my SGH-M919 using Forums mobile app

Share this post


Link to post
Share on other sites
I'm not familiar with P&O's pricing structure, but on US lines where port fees are itemised and charged for per person within the overall price of the cruise, if you miss a port you can ask that the port fees be refunded. They only do this if it is requested and not automatically to every passenger.

Pando don't refund port taxes. Different cruise lines different t and c.

Share this post


Link to post
Share on other sites

We have just returned from a cruise where we missed 2 out of 3 island stops due to bad weather. I heard on the ship that we can claim for this and we received the letter from P&O to assist the claim. However I've spoken to our insurance company, we had the cruise package included in our cover but apparently missed shore stops are not covered unless you had pre paid tours booked?? Does anyone know if this is correct? Never cruised previously to this so I have no idea how it all works.

Share this post


Link to post
Share on other sites
I'm not familiar with P&O's pricing structure, but on US lines where port fees are itemised and charged for per person within the overall price of the cruise, if you miss a port you can ask that the port fees be refunded. They only do this if it is requested and not automatically to every passenger.

On our last cruise with Princess in the Caribbean we missed a port, and the port fees were automatically added to out obc without having to make a request.

 

Sent from my XT1032 using Forums mobile app

Share this post


Link to post
Share on other sites

Not got my sea legs.

 

It depends on your policy, ours had missed port cover. If you have pre booked excursions with P and O they will refund the cost, although we had to wait several weeks to get our refund.

Share this post


Link to post
Share on other sites

I get a sense that there are a lot more missed ports than there were years ago. You always missed the very odd port for bad weather ( perfectly understandable) but more recently both in my own experience and reading here and other boards there appear to be many more that are not weather related.

 

Perhaps we just hear about it more and more quickly via social media or the pressure on docking due to the increase in ships is a factor however that is not the passengers problem.

 

While I have no problem with the Captain deciding not to go somewhere if the weather is poor it does get annoying if it appears to be poor admin or the company (not necessarily P&O) being cheap and being out bid for a decent / any berth.

 

 

As pax can now easily check the situation with the port authorities it is easy to find out if the dock was ever actually booked or if the alongside had actually always beenintended as a tender port (but was never advertised as that.)

 

In terms of insurance people having to make more claims will push up insurance costs eventually. The insurance companies may even start to fight back in the non weather related cases if they get enough claims.

Share this post


Link to post
Share on other sites

Thanks all for your feedback.

 

We are now missing the replacement port of Cartagena! Is it possible to claim for a replacement port being missed too? My insurance just says "£100 per missed port"

 

Again I've never claimed before on any insurance in my life!

 

Thanks

Share this post


Link to post
Share on other sites
Thanks all for your feedback.

 

We are now missing the replacement port of Cartagena! Is it possible to claim for a replacement port being missed too? My insurance just says "£100 per missed port"

 

Again I've never claimed before on any insurance in my life!

 

Thanks

I think we were on this cruise......funny how they found time and expense to print off flyers for excursions in Cartagena, .....and then cancel it?.......nice of the Captain to give us half a glass of "champagne " though :)

Share this post


Link to post
Share on other sites

Just wondered if your insurance paid out. I have tried to claim for a port where the wind and weather prevented the tenders being launched to access the port. The insurance has declined to pay as they say this was an operational failure. Not sure when you can actually claim on your insurance for adverse weather resulting in a missed port, it’s a mystery.

Share this post


Link to post
Share on other sites
Pando don't refund port taxes. Different cruise lines different t and c.

 

I have had this issue with P&O in the past and it is nothing to do with different T&Cs. We missed 2 ports of call on Princess one the cruise lines fault and the other weather related and without any prompting from any passengers we received a letter to our stateroom saying port fees/taxes for both ports of call will be refunded to our onboard account. When this happened on a P&O cruise I enquired about reimbursement of port fees/taxes as because we hadnt berthed they would not have been paid and should be reimbursed to the customer who had paid them in the cruise fare. They initially waffled at great length and then tried to say that customers didnt pay port fees/taxes as these were paid by P&O out of their own pockets (laughable). Amercian cruise companies sell there cruises at a price + port/fees/taxes where in the UK it is included in the cruise fare and states such in brochures. When this was pointed out they then said that it was not company policy to return port fees/taxes at any time and even though customers are charged they are kept by P&O to boost their profits. IMO another charge that P&O do at customers expense just to boost there takings and are really heading to the bottom of the barrell with regards to cruising. Strangely you cannot blame Carnival because Princess is also owned by Carnival and they do reimburse port fees/taxes it is obviously a decision taken by P&O senior management.

Share this post


Link to post
Share on other sites
Just wondered if your insurance paid out. I have tried to claim for a port where the wind and weather prevented the tenders being launched to access the port. The insurance has declined to pay as they say this was an operational failure. Not sure when you can actually claim on your insurance for adverse weather resulting in a missed port, it’s a mystery.

 

We missed Bar Harbor on Aurora R715 last month for similar reasons. When we got home last week I contacted our Travel Insurer and then submitted the documentation they requested. A copy of the page from the Captain's Log was sufficient. Received a call on Saturday to advise that the claim was approved and payment will be made this week. Excellent service. :)

 

 

Sounds like your insurer is trying to weasel out of paying and I'd be raising it with them again unless you can find that exclusion in your T's & C's. After all this must be one of the main reasons why a port is missed.

Share this post


Link to post
Share on other sites
We missed Bar Harbor on Aurora R715 last month for similar reasons. When we got home last week I contacted our Travel Insurer and then submitted the documentation they requested. A copy of the page from the Captain's Log was sufficient. Received a call on Saturday to advise that the claim was approved and payment will be made this week. Excellent service. :)

 

 

Sounds like your insurer is trying to weasel out of paying and I'd be raising it with them again unless you can find that exclusion in your T's & C's. After all this must be one of the main reasons why a port is missed.

 

Can I ask how you decided on the amount to claim for missing a port, we have this included on our insurance, but would not have a clue. Many thanks.

Share this post


Link to post
Share on other sites

Depending on type of insurance you have if it has a missed port section it is usually a fixed amount you get for every port missed.

Share this post


Link to post
Share on other sites

We did have an exclusion in our insurance on page 55 of the policy (I obviously should have read the whole document before purchasing the policy) that there would be no cover for missed ports resulting from mechanical or operational failure of the tender. Not sure myself whether the weather being too severe to launch the tender is the same as operational failure of the tender.

I won’t be renewing the policy or buying from that insurance company again.

Share this post


Link to post
Share on other sites
I have had this issue with P&O in the past and it is nothing to do with different T&Cs. We missed 2 ports of call on Princess one the cruise lines fault and the other weather related and without any prompting from any passengers we received a letter to our stateroom saying port fees/taxes for both ports of call will be refunded to our onboard account. When this happened on a P&O cruise I enquired about reimbursement of port fees/taxes as because we hadnt berthed they would not have been paid and should be reimbursed to the customer who had paid them in the cruise fare. They initially waffled at great length and then tried to say that customers didnt pay port fees/taxes as these were paid by P&O out of their own pockets (laughable). Amercian cruise companies sell there cruises at a price + port/fees/taxes where in the UK it is included in the cruise fare and states such in brochures. When this was pointed out they then said that it was not company policy to return port fees/taxes at any time and even though customers are charged they are kept by P&O to boost their profits. IMO another charge that P&O do at customers expense just to boost there takings and are really heading to the bottom of the barrell with regards to cruising. Strangely you cannot blame Carnival because Princess is also owned by Carnival and they do reimburse port fees/taxes it is obviously a decision taken by P&O senior management.

Different laws in the UK and the USA. In the UK, cruise fares per brochure are the contract amount and that's what you pay, with little option for the cruise line to cancel, make significant changes to, or surcharge. If one port is taken out and a more expensive one substituted, they can't charge extra; if it's cheaper, they don't refund; if you miss out altogether, they don't refund the port fees but they also don't charge extra for the extra entertainments (if any!) or for the extra food you eat and the extra fuel the ship uses.

Share this post


Link to post
Share on other sites
Different laws in the UK and the USA. In the UK, cruise fares per brochure are the contract amount and that's what you pay, with little option for the cruise line to cancel, make significant changes to, or surcharge. If one port is taken out and a more expensive one substituted, they can't charge extra; if it's cheaper, they don't refund; if you miss out altogether, they don't refund the port fees but they also don't charge extra for the extra entertainments (if any!) or for the extra food you eat and the extra fuel the ship uses.
Beg to disagree. Our last cruise with Princess, booked via a UK ta, we missed a port due to weather. The next day our on board account was credited with the port fees that were part of our total UK payment. Have to say that I never looked at making an insurance claim for a missed port.

 

Sent from my SM-T700 using Forums mobile app

Share this post


Link to post
Share on other sites
Different laws in the UK and the USA. In the UK, cruise fares per brochure are the contract amount and that's what you pay, with little option for the cruise line to cancel, make significant changes to, or surcharge. If one port is taken out and a more expensive one substituted, they can't charge extra; if it's cheaper, they don't refund; if you miss out altogether, they don't refund the port fees but they also don't charge extra for the extra entertainments (if any!) or for the extra food you eat and the extra fuel the ship uses.

 

That is what P&O want you to believe but its nonsense doesnt matter what country you are in and nothing to do with laws its just that it is practice in the UK to advertise cost of cruise with an all inclusive price including port taxes. In the US they are advertised at lower price + port fees/taxes. When Princess advertise and sell cruises in the UK the price they quote you is inclusive of these fees and if you miss a port whether through a fault of cruise line or weather conditions they automatically reimburse you these costs while onboard to your account. The extra food you eat is nonsensical because if you miss a port on Princess you eat more onboard but that doesnt stop them reimbursing you. When a port is cancelled for whatever reason it is not always practical or possible to replace with another port so in that case you have missed a port and not called at a replacement port then the port fees/taxes that you have paid should be reimbursed but surprisingly money grabbing P&O dont they keep the money and has it has no costs to them it is pure 100% profit which with 2000-3500 people onboard no small amount.

Share this post


Link to post
Share on other sites
That is what P&O want you to believe but its nonsense doesnt matter what country you are in and nothing to do with laws its just that it is practice in the UK to advertise cost of cruise with an all inclusive price including port taxes. In the US they are advertised at lower price + port fees/taxes. When Princess advertise and sell cruises in the UK the price they quote you is inclusive of these fees and if you miss a port whether through a fault of cruise line or weather conditions they automatically reimburse you these costs while onboard to your account. The extra food you eat is nonsensical because if you miss a port on Princess you eat more onboard but that doesnt stop them reimbursing you. When a port is cancelled for whatever reason it is not always practical or possible to replace with another port so in that case you have missed a port and not called at a replacement port then the port fees/taxes that you have paid should be reimbursed but surprisingly money grabbing P&O dont they keep the money and has it has no costs to them it is pure 100% profit which with 2000-3500 people onboard no small amount.

I never thought about the port taxes good information.

Share this post


Link to post
Share on other sites

a simple £25 (for example) per passenger goodwill on board credit for a missed port would be a positive step beneficial for all, happy passengers spending more on board knowing the cruise line has recognised their dissapointment and are more likely to become repeat passengers ....

Share this post


Link to post
Share on other sites

Out of interest, could those who have made successful claims from their insurers for missed ports please provide some indication of the value of compensation per passenger per missed port, net of any policy excess? Thanks.

Share this post


Link to post
Share on other sites
Thanks. I guess I need to check the fine prints of my insurance if it is included.

 

Sent from my SGH-M919 using Forums mobile app

If that's Nationwide Travel Insurance, don't bother, the only mention of cruises is under Hazadous activities. They tell you nothing about if/what you are covered for on a cruise.

Share this post


Link to post
Share on other sites
Our policy gives £100 per passenger for any missed port.

 

Sent from my SM-T580 using Forums mobile app

 

Mine does too! :)

 

 

Unfortunately the Excess is £100pp :confused:

Share this post


Link to post
Share on other sites
Can I ask how you decided on the amount to claim for missing a port, we have this included on our insurance, but would not have a clue. Many thanks.

 

As someone else says that amount was determined by the insurer.

 

 

Just wondering Prefdavid did you adjust your claim by the extra time spent in New York?

 

No. The missed port cover is exactly that and offers a fixed amount for a missed port. I claimed for a missed port and that's what was paid.

 

To answer another question from Selbourne, the insurer pays £150pp per missed port and I would add the claims process was extremely straighforward.

Share this post


Link to post
Share on other sites
As someone else says that amount was determined by the insurer.

 

 

 

 

No. The missed port cover is exactly that and offers a fixed amount for a missed port. I claimed for a missed port and that's what was paid.

 

To answer another question from Selbourne, the insurer pays £150pp per missed port and I would add the claims process was extremely straighforward.

 

My insurer is "Insure & Go", I have been advised the sum paid will be £100 per insured, no excess.

Share this post


Link to post
Share on other sites
Out of interest, could those who have made successful claims from their insurers for missed ports please provide some indication of the value of compensation per passenger per missed port, net of any policy excess? Thanks.

 

We are with LV who pay out £150 pp per missed port. No excess, and had no apparent impact on following years premium either.

Share this post


Link to post
Share on other sites

Many thanks to those who have shared their insurers missed port payments. Insurance is such a minefield as another recent thread discovered. We have an annual worldwide travel insurance policy with Aviva which is extremely competitively priced and specifically covers my wife’s medical condition. Although they do not specify Cruises, they have confirmed to me that all aspects of Cruise holidays are covered (e.g. medical evacuations, land or ship based hospitalisation, repatriation etc) as they consider it to be a regular holiday (these are the same insurers with the TV ad making light of the fact that other insurers ask you questions like what precise code of door locks do you have). The one thing that isn’t covered is missed port compensation, but I have read horror stories of how much some people pay for specialist Cruise cover, especially if someone has a pre-existing medical condition, so I guess it’s a case of weighing up whether the additional premium is worth it, given the relatively infrequent occurrence of missed ports. At our next renewal I shall be sure to compare against those insurers mentioned above.

Share this post


Link to post
Share on other sites
We are with LV who pay out £150 pp per missed port. No excess, and had no apparent impact on following years premium either.

 

Hi MM - can I ask how much you pay for this insurance please and is it an annual one? And does it cover pre existing conditions?

Share this post


Link to post
Share on other sites

I've never thought about claiming for a missed port. We missed Bora Bora on a world cruise in 2013 and received £100 OBC each. I always thought that was because the Australians on board had started a petition to get some compensation. I'm not sure we are covered by our insurance anyhow.:confused:

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×