jinteso Posted July 19, 2017 #1 Share Posted July 19, 2017 I know that there are 2 types of OBC; refundable and non-refundable. I also know that the NCL "promo" (Super Splash Sale etc.) OBC is non-refundable. Is the NCL stockholder OBC also non-refundable? Refundable OBC Usage: Anything including casino and DSC Non-Refundable OBC Usage: Shore Excursions Specialty Restaurant Upcharges and a la carte charges Drink prices in excess of $15.00 including the 18% On Board Shop Purchases Non-Refundable OBC can NOT be used for: Casino charges DSC What about using Non-Refundable OBC for:? Butler/Concierge vouchers that you charge to your account Added tips at restaurants where you get a slip Spa Services (massage etc.) Port taxes for drinks in ports Bottles of wine/liquor ordered Is this list close to being correct? Any help would be appreciated. Link to comment Share on other sites More sharing options...
ColinIllinois Posted July 19, 2017 #2 Share Posted July 19, 2017 According to the investor section of NCL.com, the stockholder OBC is NOT refundable. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted July 19, 2017 #3 Share Posted July 19, 2017 What about using Non-Refundable OBC for:? Butler/Concierge vouchers that you charge to your account Added tips at restaurants where you get a slip Spa Services (massage etc.) Port taxes for drinks in ports Bottles of wine/liquor ordered Is this list close to being correct? Any help would be appreciated. Yes, you can use non refundable OBC for all those things. Link to comment Share on other sites More sharing options...
Kamloops50 Posted July 19, 2017 #4 Share Posted July 19, 2017 Non refundable OBC is usually used first then the refundable. Link to comment Share on other sites More sharing options...
L2trvl Posted July 19, 2017 #5 Share Posted July 19, 2017 So I can't buy a $10 glass of wine with our free at sea OBC?(Per "drinks over $15" with non refundable) Link to comment Share on other sites More sharing options...
khaide612 Posted July 19, 2017 #6 Share Posted July 19, 2017 So I can't buy a $10 glass of wine with our free at sea OBC?(Per "drinks over $15" with non refundable) You can buy drinks at any price with OBC. The post you quote refers to the excess charge for purchasing drinks over $15 when you have the UBP. Link to comment Share on other sites More sharing options...
garycarla Posted July 19, 2017 #7 Share Posted July 19, 2017 So I can't buy a $10 glass of wine with our free at sea OBC?(Per "drinks over $15" with non refundable) that post does not make any sense You can always buy a drink with any kind of OBC. Anytime, anywhere. If you have the free drink promo and buy a drink over $15, then you can pay the difference using OBC. BUT - I have no idea what you mean about a $10 wine. ???? Link to comment Share on other sites More sharing options...
L2trvl Posted July 19, 2017 #8 Share Posted July 19, 2017 Yes, the post before yours explained what the OP meant to say. The original post, if you read it, makes no reference to UBP overage, just listed " drinks in excess of $15" are covered by unrefundable OBC. :rolleyes: Link to comment Share on other sites More sharing options...
zqvol Posted July 19, 2017 #9 Share Posted July 19, 2017 It is real easy. non-refundable OBC can be used for anything on board except DSC and in the casino. Other OBC can be used for anything you might use your ship card to purchase. Link to comment Share on other sites More sharing options...
sharona211 Posted July 19, 2017 #10 Share Posted July 19, 2017 Is OBC received as part of a group booking considered refundable or non refundable? Link to comment Share on other sites More sharing options...
khaide612 Posted July 19, 2017 #11 Share Posted July 19, 2017 Is OBC received as part of a group booking considered refundable or non refundable? Depends...possibly if from a TA. If from NCL, most probably not. You'd have to look into it on your side. Link to comment Share on other sites More sharing options...
peg013 Posted July 19, 2017 #12 Share Posted July 19, 2017 Is OBC received as part of a group booking considered refundable or non refundable? It is usually non-refundable but check with your TA or whoever you booked with to be sure. Link to comment Share on other sites More sharing options...
Rare EllieinNJ Posted July 19, 2017 #13 Share Posted July 19, 2017 I was able to use my non refundable $25 OBC from my TA in the casino. Link to comment Share on other sites More sharing options...
Esv104 Posted July 21, 2017 #14 Share Posted July 21, 2017 My non refundable credit also worked in casino. Link to comment Share on other sites More sharing options...
jemz1949 Posted July 26, 2017 #15 Share Posted July 26, 2017 I was on the Pearl last week. On two different occasions, I asked Guest Services about being able to use non refundable OBC in either the casino or for concierge/butler gratuities. Both times the answer was no. Link to comment Share on other sites More sharing options...
peg013 Posted July 26, 2017 #16 Share Posted July 26, 2017 I was on the Pearl last week. On two different occasions, I asked Guest Services about being able to use non refundable OBC in either the casino or for concierge/butler gratuities. Both times the answer was no. I used my non-refundable OBC for both my butler and concierge tips on both the Breakaway and on the Gem this year. I used it on the Dawn and the Gem last year and many other years. Link to comment Share on other sites More sharing options...
nancydow Posted July 26, 2017 #17 Share Posted July 26, 2017 Anyone had any unused non-refundable OBC at the end of a cruise, when there were items that it could have been applied to? Specifically, I have casino credit that they apply to my account. Any way to have the non-refundable OBC applied before the casino applies its credits? Thanks! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
peg013 Posted July 26, 2017 #18 Share Posted July 26, 2017 (edited) Anyone had any unused non-refundable OBC at the end of a cruise, when there were items that it could have been applied to? Specifically, I have casino credit that they apply to my account. Any way to have the non-refundable OBC applied before the casino applies its credits? Thanks! Sent from my iPhone using Forums I can't speak to the casino credits specifically but non-refundable OBC is always used before refundable OBC for anything you can use non-refundable for. In other words, when I have both types of OBC, they use the non-refundable OBC for all onboard charges (including Cruise Next Certificates) except the Daily Service Charges. They only use the refundable OBC for the DSC until there is no non-refundable OBC left. They then would use the refundable for everything. Edited July 26, 2017 by peg013 Edited to correct terminology - had people talking to me while I was trying to answer. Link to comment Share on other sites More sharing options...
don't-use-real-name Posted July 26, 2017 #19 Share Posted July 26, 2017 (edited) If you wait to the morning the cruise ends it will be TOO LATE to use the remaining NR OBC ! Thus the night before check your account and spend your account down to ZERO either tips to the crew - buy a trinket in the gift shop - duty free liquor - enjoy a specialty dinner coffee or drink. Browse around the photo shop some of the ships have a kiosk to purchase cameras binoculars and other related gear. Make sure to do all this early in the evening when these things are open. If you have bought the VIVA-VINO package make sure you have consumed all the wine - if there are any uncorked bottles ask for them and take them with you. Casinos and NR OBC know what the rules are ! Look over your final invoice to make sure that all the OBC both NR & Refundable has been applied correctly and any refundable portion has been offered to you in cash (Less than $50) or a check is made available for your pick-up at guest services or will be mailed to you. Edited July 26, 2017 by don't-use-real-name Link to comment Share on other sites More sharing options...
don't-use-real-name Posted July 26, 2017 #20 Share Posted July 26, 2017 I can't speak to the casino credits specifically but non-refundable OBC is always used before refundable OBC for anything you can use non-refundable for. In other words, when I have both types of OBC, they use the refundable OBC for all onboard charges (including Cruise Next Certificates) except the Daily Service Charges. They only use the non-refundable OBC for the DSC until there is no Refundable OBC left. They then would use the non-refundable for everything except the DSC. Mon Pardon - I think you have that reversed (heavy black print). Your initial sentence is correct NR OBC is used first until it is exhausted then the refundable OBC is used. NR OBC can not be used for the DSC - but the refundable stuff can. Yes it is confusing - leave it to NCL to orchestrate this to the nth degree ! Link to comment Share on other sites More sharing options...
peg013 Posted July 26, 2017 #21 Share Posted July 26, 2017 Mon Pardon - I think you have that reversed (heavy black print). Your initial sentence is correct NR OBC is used first until it is exhausted then the refundable OBC is used. NR OBC can not be used for the DSC - but the refundable stuff can. Yes it is confusing - leave it to NCL to orchestrate this to the nth degree ! Sorry - yes you are correct and I have now corrected it. I had too many people talking to me while I was trying to type. :confused: Link to comment Share on other sites More sharing options...
nancydow Posted July 26, 2017 #22 Share Posted July 26, 2017 Who do you talk to to make sure they apply your NR OBC properly? I hate to spend my last morning at Guest Services queued up with everyone else, but I didn't see the unused NR OBC until that last morning. Should I buy something, then run to Guest Services to make sure they apply it right away? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
don't-use-real-name Posted July 26, 2017 #23 Share Posted July 26, 2017 You can go to Guest Services any time to get a print out of your account. Of course waiting till near the end of the cruise may result in lines. The account should define the OBC - if not have it explained. With that information you should be able to plan your expenses to achieve a zero balance on leaving the ship or better yet have something to take home. While you are at GS have them explain how any cash refund is paid to you - normally $50 or less in cash - more than that a check is issued for your pick-up leaving the ship or mailed to your home address on file. If you have never cruised before the final invoice is either left at a mail box near your cabin door or slipped under the door in the wee hours of the last night of the cruise. RE: Should I buy something, then run to Guest Services to make sure they apply it right away? With the electronics of accounting on board modern ships the moment your key card is swiped the purchase should record on your account. On some of the ships while in your cabin you can use the cabin TV to bring up and view your account. So there would no need to run back and forth to the GS counter unless of a questionable transaction entry. As a note usually the last evening and first thing in the morning extra staff are in place so the lines are kept reasonable so rapid disembarking of the cruise can take place. NCL needs everyone off the ship timely to turn the ship for the next cruise. Link to comment Share on other sites More sharing options...
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