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Orchestra Top 16 Deck Facilities?

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Can any one tell me what facilities are available on the Top 16 deck (we are Aurea)?

I have read on some ships there is drinks service and even a pop up bar.

 

We cruised on Musica last Easter and granted there were very few passengers using this deck but there was no service at all, the two deck attendants just chatted to each other, check your cruise card and handed out towels. Often the sun beds were packed away by 4pm!

 

In fact we had an unfortunate incident - we were lying in one of the two person pods and one of the attendants,who hands out the towels at the bottom of the deck stairs by the rope, came up and said we had to vacate the pod as we hadn't paid. We explained again that we were Aurea Suite guests and as such thought these facilities were available free to us. Not the case it would seem!

DH queried this at reception and even Aurea guests have to pay to lie in a pod!! Sun beds are free. There was only one other person using this deck at the time (so certainly no demand for any of the pods) & we had only been in the pod for 5 minutes! Reception said the display card at the bottom of the stairs to deck 16 would be amended to show that Aurea guests also have to pay for pods (alongside non Aurea guests) but this was never amended.

The whole incident left a rather nasty feeling.

We are due to cruise 16th of this month and would welcome any info about this deck to hopefully avoid further misunderstandings.

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We were in an Aurea suite on Sinfonia last October and we asked about using the pods. We, too, were told that there was a charge for using the pods - I believe the price for Aurea guests was €10 at the time. Needless to say, we didn't bother. However, it's galling that they're not free considering that Aurea suites are the most expensive on both Lirica and Musica class ships so should have these facilities included.

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