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55 minutes ago, mdwstcruiser said:

Mine still says that my reservation for this ship not yet available in this app.   March 29th sailing.

 

Make sure it is updated to the latest version.

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I love the Royal app except there are a few bugs that I find annoying.  We have reserved shows for each night of the cruise but only the headliner on day 4 shows up on my schedule and it shows No Reservations for the other days.  The set sail passes have the wrong crown and anchor levels for several members of our group, and calling crown and anchor hasn't helped.  Other than that, the app is very helpful.  I imagine it will get better once we're on the ship.

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On ‎2‎/‎15‎/‎2019 at 6:43 AM, Wonder18 said:

Navigator of the sea’s has been added to the Royal app.

Why is when  you add the app now the Navigator is not on there as one of the ships ? 

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32 minutes ago, frito58 said:

Why is when  you add the app now the Navigator is not on there as one of the ships ? 

 

Mistake in the documentation?

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6 minutes ago, Host Clarea said:

 

Mistake in the documentation?

huh ?   Why would that matter ? My app doesn't even include the Navigator . 

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41 minutes ago, frito58 said:

Why is when  you add the app now the Navigator is not on there as one of the ships ? 

The Navigator was removed from the app - should be back soon. 

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It's still there on my Android phone..... 30 minutes ago.  Gone now.

Maybe it has something to do with cancelling the first cruise after refurbishment. 

Edited by soremekun

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Are any one else having problems with this ap? It was working fine until a week ago, now all I get is message to check back later as they are finishing touches to our cruise. We don't leave until 26 April., 2019.

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I've had it for a couple weeks and never encountered any issues - maybe the app needs to be updated? If your phone isn't set to automatically do that I find that my poor apps don't get updated until I have an issue 😑

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Cruising Harmony in June.  Just noticed the chat feature showed up in the Royal app. Has anyone ever used it on another ship?  How does it work?  My son is too young to set up an account on the app so how does it work for him?

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2 hours ago, James Baird said:

  My son is too young to set up an account on the app so how does it work for him?

Guest services on the ship should be able to set that up for him. 

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We used it on Allure. We had to go to the App desk and get help getting everyone set up.

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I just used it on a b2b on the Vision out of New Orleans...was nice the first week seem the times was correct.  But on the second week so many times things were not correct to show up and show was almost over instead, that I quite using it for times. 

Was nice to see my bill on it at any time also.

Was also nice to see ship time...cause we changed our clocks on this b2b so many times....lol

 

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On Symphony a few weeks ago, with the iPhone X, it was a tad buggy.  Biggest bug was that it was fairly tricky to get the full day of events to show up...  we had to press the area, and do a quick swipe up, but it didn’t always work.

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On Symphony a few weeks ago, with the iPhone X, it was a tad buggy.  Biggest bug was that it was fairly tricky to get the full day of events to show up...  we had to press the area, and do a quick swipe up, but it didn’t always work.


I would say the app is badly designed, not buggy. The app is not intuitive. With a good design after the first use you should be able to use it again and again. The stupid way the Royal App is designed I had to figure out where the events were all over again every time I opened it. On Harmony I ended up using the paper events schedule and only using the app to check my folio.


Sent from my iPad using Tapatalk

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I found the app quite easy to use on Adventure last month with no problem finding events and tracking the ones that I had an interest in. Occasionally there was some incorrect information but that would not be the fault of the app design.

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The website encourages people to use the Set Sail Pass on the Royal App to make boarding quicker.  How does that work exactly?  Do we still need to check in at the counter?

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You just use your app to scan instead of a piece of paper. It is pretty simple.

 

In case your cellular carriers unreliable, just take a screenshot of each of your set sail barcode, and they can scan that as well.

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2 hours ago, bonniew88 said:

The website encourages people to use the Set Sail Pass on the Royal App to make boarding quicker.  How does that work exactly?  Do we still need to check in at the counter?

Depending on the ship they are now using tablets to check you in.  It is very quick and easy as long as you have completed all of your info. As long as boarding has started it a very quick process!!

 

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Ships supported:

 

  • Adventure of the Seas
  • Allure of the Seas *
  • Brilliance of the Seas
  • Enchantment of the Seas
  • Harmony of the Seas *
  • Independence of the Seas
  • Liberty of the Seas
  • Majesty of the Seas
  • Mariner of the Seas
  • Navigator of the Seas
  • Oasis of the Seas
  • Serenade of the Seas
  • Symphony of the Seas
  • Vision of the Seas

* chat/text function enabled.

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5 hours ago, bling19572010 said:

Do I need the ship's wifi in order to use their app on my iphone?

The important part of the answer is that it will cost you nothing to connect to the wi fi and use the app.

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So is there a way to mark the activities you want to do on the app?  We have an upcoming Allure cruise and I don't see where any of our dining or show reservations are on the app.

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