Jump to content
Cruise Critic Community

Archived

This topic is now archived and is closed to further replies.

larasmom

millenium review from my parents

Recommended Posts

mom and dad just came back from their millenium cruise from barcelona to ft lauderdale.

 

they paid extra money for a nicer room with a huge balcony. they said they could not stand out on the balcony because of the stench of sewage. they said the entire hall stunk the whole time as well.

 

they said they had a wonderful time but dad is ready to start dealing with the cruise line to see if they can be compensated some way for the horrific stench they had to deal with and be unable to use their balcony.

 

they said they had rough seas most of the time due to heading toward both hurricanes out at sea.

 

they said the ship was lovely and they truly enjoyed themselves other then the smell.

 

oh they also said due to having to slow down and run the stabalizers due to the rough seas.............they got to port in FL late and alot of people missed their flights home.

Share this post


Link to post
Share on other sites

Dear Laurasmom,

 

So sorry to hear about your parents very unpleasant experience. We had a similar one on the Infinity this summer to Alaska. We were on the Penthouse deck towards the Aft and our hallway had a strong sewage smell as well. It was almost sickening. I was hoping it was a fluke and a one time problem, but I read posts from cruisers on later sailings and they were still complaining about the stench.

 

I can't believe that Celebrity would not try to remedy this highly disgusting situation A.S.A.P. It is discouraging to know that it is a problem on the Millennium as well. I believe the Millennium just got out of dry dock, so it is surprising. We are scheduled to sail her next summer from Barcelona to Venice.

 

I hope your father contacts Celebrity and makes them aware of his experience.

 

We are huge fans of Celebrity but no one should have to deal with such an awful smell on their cruise. Best of luck to your parents.

 

Nancy

Share this post


Link to post
Share on other sites

Dear Laurasmom,

 

A GREAT contact at Celebrity is Joan Bernheimer she is the head of Guest Relations for Celebrity and Royal Caribbean. I got her name off of these boards when I was having difficulty dealing with the Celebrity guest relations representatives over the phone regarding a mix-up in stateroom assignments for our sailing next summer. I e-mailed her at jbernheimer@rccl.com and then followed up with a letter. She had one of her staff contact me and the situation was resolved. I am confident that it would not have happened if I did not contact her. She was great.

 

Good Luck,

 

Nancy

Share this post


Link to post
Share on other sites

What deck were your parents on? We are going to be on Millie next week, Penthouse deck, starboard aft. Should I pack nose-plugs?

Share this post


Link to post
Share on other sites

Hi, we just got off the transatlantic as well, and I can confirm the sewage smell. We smelled it on nearly all the floors with cabins, except our own Deck 8 aft area. It was very, very strong - something was definitely amiss. We didn't smell it too much in the public areas except for down on Deck 3 near Guest Services. Also, something was wrong with the flushing system, as the toilets periodically wouldn't flush.

 

Other than that, it was a great cruise. The food was very good, and the service was outstanding. I thought the ship looked good as well. I've read complaints about worn carpeting, etc., but I didn't get that at all. She looks darned good for a five year old, she just smells to high heaven.

Share this post


Link to post
Share on other sites

Unfortunately, plumbing problems and the associate smells happen quite frequently following a drydock. It's the nature of a closed plumbing system on a ship.

 

I am certainly looking forward to everyone's full reviews.

Share this post


Link to post
Share on other sites
Unfortunately, plumbing problems and the associate smells happen quite frequently following a drydock. It's the nature of a closed plumbing system on a ship.

I am certainly looking forward to everyone's full reviews.

 

Sorry you guys had that expierence. and agree with katiebeth that you guys need to write a nice note to them jbernheimer@rccl.com. They cant fix it if they dont know! Let them know!;).. under those curcumstances I agree there should be compensation.. let them just mark it as part of drydock costs.

Share this post


Link to post
Share on other sites

I too was on this cruise and it was the vacation from hell. I was so dissapointed in her. But I was most upset with the Captain....who I never saw. We were 2 hours late leaving Barcelona, 2-3 hours late leaving Tenerife, and 4 hours late arriving in Ft. Lauderdale. Many people missed the Rock of Gibralter (no announcement was make as we passed it) and he skirted T.S. Delta but not enought that we were in rough seas and rain most of the day. Many people were complaining about the sewer smells all over the ship and it was nasty. The elevators did not work 3 or 4 different times and electric was out on part of the ship once. This was the most unorganized cruise we have every been on (10) and I will not be on another Celebrity ship again. The only good thing was the wait staff and food, of which both were excellent. Good luck to those who have plans involving the Millenium. Sue

What deck were your parents on? We are going to be on Millie next week, Penthouse deck, starboard aft. Should I pack nose-plugs?

Share this post


Link to post
Share on other sites
Unfortunately, plumbing problems and the associate smells happen quite frequently following a drydock. It's the nature of a closed plumbing system on a ship.

 

I am certainly looking forward to everyone's full reviews.

 

Hi Ocngypz, I have read many of your posts in the past and learned a lot, so I have to believe that you know what you post here, but............

can you provide more information what is the connection of a "drydock" and "plumbing problems and the associate smells" . Was this particular cruise the very first one after the drydock ? Do all or most ships have this problem after the drydock ? "It's the nature of closed plumbing system on a ship" - can you provide a link to anywhere that provides this information? It puzzles me and I would like to find more about that so I can avoid a cruise or ships that presents these problems. It is so hard for me to understand how a ship can be designed that way if this is a "frequent" problem - "closed plumbing system" or whatever.

Thank you.

 

 

Wes

Share this post


Link to post
Share on other sites
they were in VISTA DECK STATEROOM 7110

We were in 7144 in October and smelled sewage on our balcony and in the hall. That entire side of the deck experienced plumbing problems on and off the entire cruise. I've never been on a cruiseship with so many toilet problems!

Share this post


Link to post
Share on other sites
Hi Ocngypz, I have read many of your posts in the past and learned a lot, so I have to believe that you know what you post here, but............

can you provide more information what is the connection of a "drydock" and "plumbing problems and the associate smells" . Was this particular cruise the very first one after the drydock ? Do all or most ships have this problem after the drydock ? "It's the nature of closed plumbing system on a ship" - can you provide a link to anywhere that provides this information? It puzzles me and I would like to find more about that so I can avoid a cruise or ships that presents these problems. It is so hard for me to understand how a ship can be designed that way if this is a "frequent" problem - "closed plumbing system" or whatever.

Thank you.

 

 

Wes

 

During drydock all water systems are pulled apart and cleaned. then put back together. Many times air gets into the system and creates problems... such as inoperable flush... and the smell. The best analogy I can think of is when I have to bleed the air from my radiators.... or even bleeding air from brake lines.

Share this post


Link to post
Share on other sites
During drydock all water systems are pulled apart and cleaned. then put back together. Many times air gets into the system and creates problems... such as inoperable flush... and the smell. The best analogy I can think of is when I have to bleed the air from my radiators.... or even bleeding air from brake lines.

 

 

I'm really impressed and I need your mechanical expertise on another problem. My son's car has not been starting lately and needs to be jump started. Any suggestions. .........

Share this post


Link to post
Share on other sites

Dear JustSue,

 

I am so sorry to hear about your disappointing cruise on the Millennium. It is really discouraging to think that Celebrity would not pull out all of the stops to remedy the problems you experienced on your sailing. It is totally unacceptable. I am a fan of Celebrity and am a very reasonable person, but what you experienced is totally unreasonable. It sounds like your experience was a "true departure" in the worst sense.

 

I hope you contact Guest Relations in Miami and make them aware of your experience. I would suggest that you e-mail jbernheimer@rccl.com. I have dealt with her before and she is great. As I posted earlier, I experienced the same sewage smell on our June sailing on Infinity to Alaska. I read posts from those sailing in July and August on the Infinity and they were complaining about the same odor. I was surprised because I assumed our experience was an isolated incident.

 

It sounds like it could be a fleet-wide problem. I am baffled as to why Celebrity is not doing everything within their power to remedy this problem. Not only is the smell highly unpleasant, but I am wondering if it could spread disease. I have sailed on Royal Caribbean, Disney and Carnival several times and never experienced such a smell. Also, we sailed Constellation to Northern European and the Norweign Fjords and everything was perfect.

 

We are book on the Millennium next June Barcelona to Venice and I am rather concerned. It doesn't sound like Celebrity is taking the sewage smell seriously.

 

I love Celebrity and hope they will take this issue to heart.

 

Nancy

Share this post


Link to post
Share on other sites

According to "Events at Sea"...

 

"The ship will will be delayed upon arrival and departure Dec 2, 2005 into Port Everglades, due to Tropical Storm Epsilon. Passengers were contacted by Celebrity and told not to arrive at the pier until 3pm with a port departure of 7pm. They were also advised that the Coast Guard will board and inspect the ship for its annual inspection."

Share this post


Link to post
Share on other sites

"It doesn't sound like Celebrity is taking the sewage smell seriously."

 

We are sailing on Millenium in a week and I am really not concerned. I am sure that Celebrity is taking this issue seriously. Considering that is the first instance of this problem that I can remember ever hearing of on Millie I personally don't think it is a case of X not dealing with a problem since the problem just appeared.

 

I don't want to make light of anyones problems or issues with the TA cruise but you do take a chance booking a cruise immediately after a drydock. Any number of things can take place from a delayed cruise to ongoing work while underway.

 

I am still curious how things look after the drydock and to hear if they did anything special.

 

OK, I will go ahead and step in it here...

 

Do people not read (or have their TA explain to them) the cruise contract? The bottom line is that you may be late or early in port, you may miss ports, the cruise line does not control the weather, thay may alter things due to the weather, they may run out of lobster and the cruise line doesn't owe you anything. The bottom is ship and passenger safety, OK, and the bottom line. They do often offer "something" to try and ease your pain be it free booze, shipboard credit etc for good PR.

 

You're on a cruise ship, how bad can it be

Share this post


Link to post
Share on other sites

We just got off the ship (in fact sitting at FLL) and encountered no odors. In fact had a wonderful vacation. This is not to say other passengers did not experience problems but we were ok. If you plan on going...go and have a good time.

All the best

Share this post


Link to post
Share on other sites

Has anyone on this cruise reported to the CDC the health problems & concerns on this cruise? Here is the email address to report this problem. vsp@cdc.gov

Share this post


Link to post
Share on other sites

We just got off a back2back Transatlantic + 2-day cruise to nowhere (a/k/a Nassau). I definitely smelled some occasional sewage and our toilet flushed sporadically,but I didn't see a problem as pervasively as others on our cruise did. I suppose some cabins and some pax were very seriously affected, but other parts of the ship experienced few if any difficulties.

 

If anything,I thought the food was well below the quality I have experienced on previous X cruises.I also thought there were a lot of little signs of wear andtear (or neglect), for example the printed Daily was somewhat screwed up every day, but overall the cruise was excellent. I have a feeling that as we write reviews, it's going to be hard to imagine we were allon the same trip.

Share this post


Link to post
Share on other sites

PLEASE PLEASE PLEASE take the time to read my past posts.

this is a issue of health and saftey not someone complaining about petty issues. i do not post often to this board.

 

cherie white R.N. FNP

 

i also post my real name and e-mail adress

Share this post


Link to post
Share on other sites
PLEASE PLEASE PLEASE take the time to read my past posts.

this is a issue of health and saftey not someone complaining about petty issues. i do not post often to this board.

 

cherie white R.N. FNP

 

i also post my real name and e-mail adress

 

Hello MS Cherie White and thank you for posting 'what you have experienced' on your cruise.

I can and could understand that there might be problems with plumbing or just about anything else on any ship. Sometimes the passengers are the guilty ones by puting items in the toilet that should not be there and that could cause some 'blockage' and requires ASAP repairs and that could result in sawage on the floor in the hallway .... not much can be done to prevent that, but reading few of your posts describing what did happen and reading this post below that is just a copy of what is posted above in this thread by Ocngypz:

 

"Unfortunately, plumbing problems and the associate smells happen quite frequently following a drydock. It's the nature of a closed plumbing system on a ship."

posted above by someone who has been on many, many cruises (about 160 that I remember seeing this number) puts this problem in a different prospective.

Why, why...... a cruise line would risk something like that knowing that this is a frequent problem after a drydock. Why to put the people in risk of getting sick from what is going to happen. As you have described in your posts that is a very serious matter. What can we do to make sure that our safety comes before the profits of the company??? A ship with problems like that should never go out - should be fixed first.

Wes

Share this post


Link to post
Share on other sites

And it all could have been caused by somebody throwing something in the toilet they should not have... numerous times!

Share this post


Link to post
Share on other sites

We just came back from the same cruise and we were on deck 7. We could not go outside the balcony and the hallway smelled the same foul smell all 12 days of the cuise.

Share this post


Link to post
Share on other sites

We just came back from the same cruise and we were on deck 7. We could not go outside the balcony and the hallway smelled the same foul smell all 12 days of the cuise.

Share this post


Link to post
Share on other sites

  • Forum Jump
    • Categories
      • 2019 Cruisers' Choice Awards
      • NCL Sail-Away Giveaway Sweepstakes - Win a 7-Day Cruise on Norwegian Joy!
      • Forum Assistance
      • New Cruisers
      • Community Contests
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...