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skyfire53

Not the Haven experiance that I expected

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I was very disapointed in the way things were handled. First let me say I have mobility issues. We arrived at the port of Miami and got through the security check just fine. From that point on, it was a mess. We waited in the Haven lounge and got our key cards. They took my family through the port, but when we got to the escalator to go upstairs, it was broken and I cant do stairs. Well, they took the rest of my family up leaving me to sit in a crowded corner. They wouldnt let me go up in the elevator because they said there were still 59 people still on the ship. What that had to do with taking the elevator up I have no clue. About 1/2 hour later, the got me into the elevator and up I went to find my family. When we finally got to where they scan your card, my daughter's and mine didn't work, so had to sit right there in folding chairs for another 20 min while they went back down and reprinted them...We missed the welcome talk in the Haven. I will get back to this with an update when I hear back from customer relations. Just wasn't what I was expecting [emoji35]

 

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Sometimes things simply don't go as planned no matter what the plan. As with everything else in life, many times you just have to move on.

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I was very disapointed in the way things were handled. First let me say I have mobility issues. We arrived at the port of Miami and got through the security check just fine. From that point on, it was a mess. We waited in the Haven lounge and got our key cards. They took my family through the port, but when we got to the escalator to go upstairs, it was broken and I cant do stairs. Well, they took the rest of my family up leaving me to sit in a crowded corner. They wouldnt let me go up in the elevator because they said there were still 59 people still on the ship. What that had to do with taking the elevator up I have no clue. About 1/2 hour later, the got me into the elevator and up I went to find my family. When we finally got to where they scan your card, my daughter's and mine didn't work, so had to sit right there in folding chairs for another 20 min while they went back down and reprinted them...We missed the welcome talk in the Haven. I will get back to this with an update when I hear back from customer relations. Just wasn't what I was expecting [emoji35]

 

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Sorry things didn't go as you wanted, but for future reference, they repeat the "Haven talk" multiple times. If you missed it the first time, just hang out in the lounge and they'll go through it again. Especially on a ship the size of the Escape, not all Haven customers check in at the same time.

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So how was the rest of the cruise?
The cruise was good but the staff didnt seem to be as good as my previous suite cruises. I guess I wouldn't have been as upset if they would have just taken me up in the elevator with the rest of my family

 

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No, I use a cane, but cant climb stairs...they were quite a bit ahead of me and didn't realize I wasn't coming up in the elevator and they wouldn't let my daughter come back down once she was up there

 

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When we finally got to where they scan your card, my daughter's and mine didn't work, so had to sit right there in folding chairs for another 20 min while they went back down and reprinted them.

 

The concierge could have made a new card right at their desk.

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The concierge could have made a new card right at their desk.
They wouldn't let us on the ship to get to the concarige...couldnt go past the scan station at the beginning of the gangway....this is on the Escape

 

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They wouldn't let us on the ship to get to the concarige...couldnt go past the scan station at the beginning of the gangway....this is on the Escape.

Sorry, I thought that you meant that the card didn't work while trying to enter the Haven (that has happened to me more than once).

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So your family was waiting at the top of the gangway for you while you were waiting for the elevator?

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So your family was waiting at the top of the gangway for you while you were waiting for the elevator?
No, the Haven holding area upstairs before they go to the gangway....my daughter refused to board until they could get me up there...they wouldn't let my daughter come back down to sit with me...

 

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From what you are saying, your issue is with The Port of Miami and Not with Norwegian or The Escape.

 

Norwegian only controls what happens on board any ship.

 

The Port of Miami is the authority once you enter their property and until you walk on board your ship.

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Poohby Joe says: "I'm sorry. As a bear of very little stature, I often forget how much my celebrity status can disrupt things. The wonderful Havens staff was sort of starstruck when they saw both Tigger and Piglet. They went all selfie mode and I think things got jammed up a bit. #100AcreHomies.

 

You're not the only one who was not delighted by the boarding process. My dear friend Eeyore felt similarly. I'm sorry that you and he did not meet on the ship. It would have been a "total hang" as kids say nowadays. #NeverMind.

 

58cd582fe68aa2f465966d05a9c5f93a.jpg

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we've sailed teh Haven/Suites twice, and neither time did the escort onto the ship ever work out. once we were left at security as my mother's card didnt work and the concierge left us. the second time a couple in front of us had problems with THEIR card and half the group left with the concierge and the other half of us were left behind. hoping three's the charm in April.

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I understand your frustration. It's not a very good way to start off a vacation. Look at it this way, a vacation that does not quite meet your expectations is better than no vacation at all.

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I understand your frustration. It's not a very good way to start off a vacation. Look at it this way, a vacation that does not quite meet your expectations is better than no vacation at all.

 

 

There's nothing as BAD as "not quite."

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I understand your frustration. It's not a very good way to start off a vacation. Look at it this way, a vacation that does not quite meet your expectations is better than no vacation at all.
Very true[emoji6]

 

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Very true[emoji6]

 

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What did they do to make up for the initial disappointment? I hope things got better!

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It's funny how chaotic Embarkation Day can be - you'd think they'd have a handle on it by now! And you'd think they'd figure out what to do with the tons of us who have mobility issues...like "The escalator is broken. Are you able to do stairs? No? Why don't we take the elevator."

 

I've cruised on suites on NCL several times and I've never had the escort thing work well. The closest I've gotten was our last cruise when we were able to sail in a Garden Villa - and even then on debarkation day the port escort insisted I take an elevator with my rollator even though both my son and I told them that we were perfectly fine to go down the escalator and we do that ALL the time! (I have one that is light and folds side to side).

 

I'm sorry it was a disappointment. I now just expect this will not be in the least special and look forward to being in my suite and doing the cruise! I hope you were able to enjoy the actual cruise!

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I was very disapointed in the way things were handled. First let me say I have mobility issues. We arrived at the port of Miami and got through the security check just fine. From that point on, it was a mess. We waited in the Haven lounge and got our key cards. They took my family through the port, but when we got to the escalator to go upstairs, it was broken and I cant do stairs. Well, they took the rest of my family up leaving me to sit in a crowded corner. They wouldnt let me go up in the elevator because they said there were still 59 people still on the ship. What that had to do with taking the elevator up I have no clue. About 1/2 hour later, the got me into the elevator and up I went to find my family. When we finally got to where they scan your card, my daughter's and mine didn't work, so had to sit right there in folding chairs for another 20 min while they went back down and reprinted them...We missed the welcome talk in the Haven. I will get back to this with an update when I hear back from customer relations. Just wasn't what I was expecting [emoji35]

 

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So sorry! This is not how you want a cruise you've paid for a suite to start out. I wasn't in a suite but had a similar issue in Miami the year I went on the Epic with a knee scooter. Because people were still exiting the ship (how long does it take?), I could not use the elevator. Fortunately as I could walk (just wasn't supposed to be weight bearing on a bad foot), DH carried the scooter up the escalator and we went onboard. However, others with wheelchairs, etc. were stuck there waiting.

Somehow that system needs to change.

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So sorry! This is not how you want a cruise you've paid for a suite to start out. I wasn't in a suite but had a similar issue in Miami the year I went on the Epic with a knee scooter. Because people were still exiting the ship (how long does it take?), I could not use the elevator. Fortunately as I could walk (just wasn't supposed to be weight bearing on a bad foot), DH carried the scooter up the escalator and we went onboard. However, others with wheelchairs, etc. were stuck there waiting.

Somehow that system needs to change.

It sounds like this was all due to the rules at the port, not allowing the elevators to be used until all previous passengers have disembarked, and the fact that the escalator was broken, and the port staff didn’t activate the cards.

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There's nothing as BAD as "not quite."

 

:rolleyes: Well that they were not stuck on the poop cruise, the ship didn't catch fire oh and it didn't hit a reef and sink, I find it "not quite" over BAD...Just saying...Sometimes things go wrong on vacations. If people look on the bright side of things, it helps. I was only attempting to be kind, however some people will never agree.

 

OP-Again I am so sorry that it did not meet your exceptions. What happened to you is a disgrace to all with mobility issues. I just hope that you had some good memories too.:)

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No, the Haven holding area upstairs before they go to the gangway....my daughter refused to board until they could get me up there...they wouldn't let my daughter come back down to sit with me...

 

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I'm still stuck on the fact your family walked ahead of you.... knowing you were a little slower and that all of them, including your daughter, didn't notice you weren't with them unti they were already up there...... forget your Cruise Card not working..... I'd be unhappy with family for taking off on me. That's no excuse...... sorry but I have grandparents that are slower and they would never be left behind at the mall, a restaurant, an airport or walking through a cruise terminal.

 

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Shame on your family for leaving you behind.

 

 

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Exactly. The title of this thread is WAY off base.

 

 

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Exactly. The title of this thread is WAY off base.

 

 

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You're exactly right. I'd have gone with, "For this kind of money, would it be so hard to get me onto the ship?" Maybe throw in the Eek! Face.

 

Can we get some impact writing suggestions from the house? The audience would like to see something with more punch.

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I'm still stuck on the fact your family walked ahead of you.... knowing you were a little slower and that all of them, including your daughter, didn't notice you weren't with them unti they were already up there...... forget your Cruise Card not working..... I'd be unhappy with family for taking off on me. That's no excuse...... sorry but I have grandparents that are slower and they would never be left behind at the mall, a restaurant, an airport or walking through a cruise terminal.

 

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Shame on your family for leaving you behind.

 

 

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Don't be so quick to judge!

 

It appears neither of you have dealt with a person who moves (walks) significantly slower than you do. I've spent the last 27 years checking over my shoulder to make sure I haven't lost my DH and he doesn't have mobility issues............ He just walks slow!

 

The OP's family may do something similar which would make it very easy for them to find themselves in a position that when they looked back, they couldn't go back to be with him because of the requirements of the port.

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Shame on your family for leaving you behind.

 

 

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^^100 % agree with this^^

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We also have to navigate the issues of my father (93 years young!) who is totally great....just walks really SLOW due to horrible arthritis. Two weeks ago, we had both Garden Villas, and although we asked at different points on the process of "checking in"....he did not get a wheelchair...which would have made things so much easier for us all.

 

It IS difficult to navigate the process of boarding with a large group...and I do understand that it is possible to get separated. And as for the elevator being in "use"....I totally understand that as well! As when we disembark, we ALWAYS ask for a wheelchair for my dad.....and NEED the elevator to meet the limo and make our flights.

 

I sometimes think that NCL does need to have more available personnel at the check in area....as again, even being in the Haven with both Garden Villas booked......part of our group (the younger ones of course!) were very excited to board and headed up the gangway.....I lagged back with my dad.....and mom....along with my husband....but it was just TOO long a walk and he was in SO much pain once we actually GOT to the GV.......

 

So I agree that maybe there needs to be a way to request assistance in advance? As if there is....I have not seen it on the web site. But then again.....I often laugh when flying to Las Vegas as there are SO many "seniors" getting wheelchair service....but you should see them practically RUN once the flight has landed and they are off of the aircraft! So I believe that there is some "fudging" going on there as well with requesting wheelchair/mobility assistance.

 

Bottom line is that although I paid a LOT of $ to cross the street in Seattle....as I knew that even though our hotel was just across the street from the port....I knew that it would be a chore for my dad. But the problem was that even after PAYING to be driven across the street.....the check in process has NO ONE to notify that you need assistance for one of the guests...so we were forced to just get in line with everyone else and go through the process.

 

There should be some way to help those that need assistance.....even getting up the gangway! As that is a long walk for someone that is in pain.....but it may also mean that the entire family does NOT get to go along.....surely NCL can figure something out?

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Don't be so quick to judge!

 

 

 

It appears neither of you have dealt with a person who moves (walks) significantly slower than you do. I've spent the last 27 years checking over my shoulder to make sure I haven't lost my DH and he doesn't have mobility issues............ He just walks slow!

 

 

 

The OP's family may do something similar which would make it very easy for them to find themselves in a position that when they looked back, they couldn't go back to be with him because of the requirements of the port.

 

 

 

It is easy. Walk WITH them not in front of them. I used to do that with my mother. But after she pointed it out to me I tried/worked hard to do just that, slow down. I lost my mother on Sunday. Would give the world to do that slow walk with her one more time.

 

 

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It is easy. Walk WITH them not in front of them. I used to do that with my mother. But after she pointed it out to me I tried/worked hard to do just that, slow down. I lost my mother on Sunday. Would give the world to do that slow walk with her one more time.

 

 

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My sincere condolences to you and your entire family during this difficult time. May God keep you and comfort you.

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Don't be so quick to judge!

 

It appears neither of you have dealt with a person who moves (walks) significantly slower than you do. I've spent the last 27 years checking over my shoulder to make sure I haven't lost my DH and he doesn't have mobility issues............ He just walks slow!

 

The OP's family may do something similar which would make it very easy for them to find themselves in a position that when they looked back, they couldn't go back to be with him because of the requirements of the port.

"it appears neither of you have dealt with a person who moves (walks) significantly slower"

 

Well, it appears YOU need to go back to remedial reading because I clearly stated that I have grandparents who are elderly and who don't have the speed or mobility..... we NEVER look over our shoulder to see where they are, we NEVER enter escalators or elevators without assisting them, we NEVER walk ahead and hope they are still nearby, etc.... . I have a 2 year old niece that can't keep up..... but I guess your system of "checking over my shoulder" is acceptable. Smh

 

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op, apparently you ran into problems based pretty much on port rules combined with family members that were just not thinking. My husband has leg problems thus is very slow. When we travel one of us in the family, usually my daughter stays with him. We would never all get way ahead of him. IN fact the help speed things up on our cruise coming up he is bringing a walker. We think it will help his speed and make his legs not hurt quite so bad.

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Don't be so quick to judge!

 

It appears neither of you have dealt with a person who moves (walks) significantly slower than you do.

 

This also was pretty funny.... telling me not to judge when your first sentence after telling me not to judge was actually you judging me.

 

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We would never have put my mom, who had a triple bypass and aortic valve replacement a number of years ago, in a situation where she would be left alone by herself in a wheelchair for any length of time, especially in a crowded place like an airport or cruise port. She could walk, but very slowly and not for a long distance, so we always traveled with a folding wheelchair. We always made it a point to stay with her at all times.

 

We took her on her first Haven cruise a few years ago and I am so glad we splurged on that cruise to make sure she was comfortable. She had so much fun. Little did we know she would be gone a couple of months later...

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Your family couldn't ditch you fast enough, could they? I think if you are disappointed with NCL, that might be displaced.

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Sometimes things simply don't go as planned no matter what the plan. As with everything else in life, many times you just have to move on.

 

 

 

Well said. Go with the flow. It’s a vacation! High expectations and a Bad attitude gives you bad results.

 

 

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So I agree that maybe there needs to be a way to request assistance in advance? As if there is....I have not seen it on the web site.

I believe they have something in place for those that would need additional assistance. Sometimes all it takes is for someone to ask if there could be help.

 

https://www.ncl.com/about/accessible-cruising#spassist

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