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New embarkation system

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Hello all, can someone explain to me how the system now works with registering a credit card on embarkation.
I’ve seen a few posts on Facebook but sometimes information is not clear there! Apparently you have to put your pin in now when you register your card.

One poor person has had problems as the system is having teething problems and doesn’t seem to ‘like’ Barclaycards! She couldn’t buy anything from the shops and bars onboard.

Anyone had recent experience please? I’ve not had any information from P&O about this and my next cruise is on February.


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You check in as normal but instead of the check in staff swiping your card as they used to do you put your card into the card reader and enter your pin just as if you were purchasing anything at home,they take £50.00 from your card and you then carry on as normal,I’ve not had any problems but one passenger in the next line couldn’t get his card to register.


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It happened to me. I had to try 2 different cards before it would accept. Received a letter asking me to go to reception.


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Thanks both for your replies! Hmm sounds like fun if it doesn't work! I normally go with my husband and he registers his card :cool: but next year I'm going with a friend so I'd better take a couple in case one doesn't work!
I pity people who only take one or only have one and it doesn't work! I normally don't carry much cash also.

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[quote name='humpy']You check in as normal but instead of the check in staff swiping your card as they used to do you put your card into the card reader and enter your pin just as if you were purchasing anything at home,they take £50.00 from your card and you then carry on as normal,I’ve not had any problems but one passenger in the next line couldn’t get his card to register.


Sent from my iPad using Forums[/quote]

Another thought - what if you spend less than £50? We had such a good deal on OBC last year our final bill was £30! Not that I anticipate that happening again in the near future!

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[quote name='P&O SUE']Another thought - what if you spend less than £50? We had such a good deal on OBC last year our final bill was £30! Not that I anticipate that happening again in the near future![/QUOTE]



I imagine they will give any surplus back after the cruise I’ve never been that lucky lol [emoji23]


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[quote name='humpy']I imagine they will give any surplus back after the cruise I’ve never been that lucky lol [emoji23]


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Well, no nor me usually!

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[quote name='P&O SUE']Well, no nor me usually![/QUOTE]



[emoji23][emoji23][emoji23]


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[quote name='humpy']You check in as normal but instead of the check in staff swiping your card as they used to do you put your card into the card reader and enter your pin just as if you were purchasing anything at home,they take £50.00 from your card and you then carry on as normal,I’ve not had any problems but one passenger in the next line couldn’t get his card to register.


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The £50 is not charged to your card. It is a pre authorisation to ensure you have the funds to pay.


[url]https://ask.pocruises.com/help/PO/fleet/pay_onboard[/url]

If your on board spend exceeds £50, then your preauthorisation is increased on a daily basis.

Your credit card is only charged at the end of your cruise.

Brian

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This could be interesting. When we embark on Britannia next March my daughter and her family go to priority boarding due to my grandsons disability. My wife, son and I go through normal boarding.
However, my daughter will be registering their cabin against my credit card but I won't be in the same queue.
Hmmm. I wonder how this is going to work?

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[quote name='shallwe']This could be interesting. When we embark on Britannia next March my daughter and her family go to priority boarding due to my grandsons disability. My wife, son and I go through normal boarding.
However, my daughter will be registering their cabin against my credit card but I won't be in the same queue.
Hmmm. I wonder how this is going to work?

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I would just tell that to the person giving out the embarkation cards and say we have to check in together



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This sounds a bit worrying. DH always uses his credit card at checkin for us both, so what will happen if it won’t register - not our fault but the “system”.? I don’t want to take my card and DH only has the one.
Should we be worried?

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[quote name='HomelessBear']This sounds a bit worrying. DH always uses his credit card at checkin for us both, so what will happen if it won’t register - not our fault but the “system”.? I don’t want to take my card and DH only has the one.
Should we be worried?[/QUOTE]



I wouldn’t worry they will get it sorted on the ship



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[quote name='humpy']I would just tell that to the person giving out the embarkation cards and say we have to check in together



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We tried to arrange embarkation together for this on the phone and email with P&O but they refused point blank. They would only allow my daughter's family (3 of them) to embark together as priority.

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[quote name='shallwe']We tried to arrange embarkation together for this on the phone and email with P&O but they refused point blank. They would only allow my daughter's family (3 of them) to embark together as priority.

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I would have thought you could all check in at the same time especially as you are only using one card you might not all get on the ship at the same time especially if your daughters family have priority boarding.as I said earlier just tell the person handing out the cards your circumstances I’m sure they will try to help as it’s in their interest to get everybody on ASAP [emoji3]


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[quote name='shallwe']We tried to arrange embarkation together for this on the phone and email with P&O but they refused point blank. They would only allow my daughter's family (3 of them) to embark together as priority.

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Just to be clear, being disabled does not get you ‘priority’ boarding. You only get that if you are in a suite or Caribbean tier or above loyalty status. I think you are referring to ‘Assisted Embarkation’ where a wheelchair pusher is provided. As people awaiting that service are held in a small area, extended groups cannot all wait here. It is important to note that Assisted Embarkation does not necessarily get you on board quicker. People are generally still boarded in order of boarding time as and when ‘pushers’ are available. Sometimes it’s quicker and sometimes not because, sadlly, it is abused by people who don’t really need it but think that it’s a short cut.

Given the size of your group, I would suggest that you all stay together and do not use Assisted Embarkation. It sounds as though there are enough people to be able to free up one person to push the wheelchair, that way you can all check in together and link the card to all passengers.

I should clarify that my wife is a wheelchair user and we often bypass Assisted Embarkation and Disembarkation for the reasons described above.

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[quote name='BrianI']The £50 is not charged to your card. It is a pre authorisation to ensure you have the funds to pay.





[url]https://ask.pocruises.com/help/PO/fleet/pay_onboard[/url]



If your on board spend exceeds £50, then your preauthorisation is increased on a daily basis.



Your credit card is only charged at the end of your cruise.



Brian[/QUOTE]



Thanks Brian, I did try and search on the P&O site but their FAQ aren’t as user friendly as they used to be!


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We just checked in and entered a pin, no problems. I didn’t see others having problems either.


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[quote name='Florry']We just checked in and entered a pin, no problems. I didn’t see others having problems either.


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Good to know thanks Florry, the thought of only being able to have water and coffee on board was making me feel a bit worried!:D

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Cruised in August and October
Entered PIN @ check in at Southampton
No problems at all
Don’t worry

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Other than having to enter your pin, there is no change to the system. There has always been pre-authorisation as long as I can remember.
I suspect that the reason for entering a pin is to ensure it is actually your card and not a borrowed or stolen card.
Brian

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[quote name='eddie11']Cruised in August and October
Entered PIN @ check in at Southampton
No problems at all
Don’t worry[/quote]

[quote name='BrianI']Other than having to enter your pin, there is no change to the system. There has always been pre-authorisation as long as I can remember.
I suspect that the reason for entering a pin is to ensure it is actually your card and not a borrowed or stolen card.
Brian[/quote]

Thanks both, I had hoped it was basically the same as I've done before but this lady on Facebook had problems with a Barclays card, luckily I bank with a different bank. At every bar she was getting card declined messages! Very upsetting I should imagine.

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Have no fear, they will sort it out. They aren't likely to forgo the opportunity to get you to spend your money in their shops and bars, and all those photos.��������

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[quote name='P&O SUE']Thanks both, I had hoped it was basically the same as I've done before but this lady on Facebook had problems with a Barclays card, luckily I bank with a different bank. At every bar she was getting card declined messages! Very upsetting I should imagine.[/quote]

Sounds like some mixed messages here, if she was trying to use her credit card at a bar on board then she obviously didn't understand the system. If they were bars ashore then there was something wrong with her card.

Either way, the process is no different to any card based transaction and nothing to get worried about.

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[quote name='P&O SUE']Thanks both, I had hoped it was basically the same as I've done before but this lady on Facebook had problems with a Barclays card, luckily I bank with a different bank. At every bar she was getting card declined messages! Very upsetting I should imagine.[/quote]

I think it must have been a problem with this lady or her card. I normally use a Barclaycard to pay for my on-board account and have never had any problems.

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We had problems in September, it wouldn't take my husband's card but took mine, which seemed strange as they are the same bank/account type. Not a problem just slightly embarrassing for the person who's card is rejected :o

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[quote name='silver service']Was arcadia late in this morning? I watched it sailing in at 10oclock.
Was quite surprised to see it at rhis time. Mike on the southampton
Waterside.[/QUOTE]Not late. Returning from a refit on schedule. No pax embarking until tomorrow.

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On one cruise, whilst on board, all passengers had to register a card. I presented my Santander card which was not accepted. Prior to departure from Southampton I informed the bank of the countries I was visiting - Germany, Denmark etc. However, the ships Bank was registered in Florida, so my card was refused because I had not informed Santander of the USA. Fortunately we have a second bank with Lloyd’s that came to the rescue. I hadn’t informed Lloyd’s anything.

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We got back on the 13th November and unfortunately we've had problems using my Barclaycard. On embarkation I registered my Barcalycard and the lady said that all three of us in the cabin had been classes as 'users'. When asked if this was a problems she said no, but to go to reception onboard and just get the other two passengers registered as guest users.

We used our cruise cards for purchases, no problem. When I visited reception the manager asked if 'Mrs Hunt' shouldn't be paying for all passengers in our cabin. Mrs Hunt was not one of our party! We were duly unlinked from Mrs Hunt's credit card and after 3 attempts the manager told me that my card had been successfully added.

I checked the onboard account via the TV and everything was fine.....until I came to disembark when I was told to return to reception. Not great after we had queued for over an hour to get out and my mum has walking difficulties. Another long wait at reception only to be told my Barclaycard has been declined, they couldn't accept another card and could I pay in cash? NO, I don't have that much cash! I was made to feel rather small, I had to fill out a form and was told the finance manager would call me to arrange alternative payment of my account. On arriving back at home it appears I must contact the Finance Manager not the other way around.

Funnily enough, I booked another cruise onboard and my Barclaycard sailed through for the deposit amount. When I have a few moments I will contact Barclaycard and P&O, try and resolve matters, and perhaps let others know if there is a problem.

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We we're also on a cruise at the weekend had no problems with our credit card registration but it is not a barclaycard which seems to be the problem ,when we got on the Ventura there was a very long queue at reception and every day was the same with people having card problems so my advice would be to take another credit card just in case better that than standing for over a hour on embarkation day NOT FUN

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I have always used my Barclaycard Credit Card and have never had any problems at all. The last time was on Oceana in October, so was under the new pre authorisation system, but we had no issues whatsoever.

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[quote name='
I should clarify that my wife is a wheelchair user and we often bypass Assisted Embarkation and Disembarkation for the reasons described above.[/quote']

Selbourne -Wish we could!! Dreading December 9th - I just haven't the strength to push the chair and pull the case full of meds/appliances. Neither can I walk around West Quay for three hours pushing the wheelchair and pulling the meds case!!


Just hoping to find a nice younger fellow passenger to help us out!! Edited by BMT

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[quote name='Babyeddiedog']We got back on the 13th November and unfortunately we've had problems using my Barclaycard. On embarkation I registered my Barcalycard and the lady said that all three of us in the cabin had been classes as 'users'. When asked if this was a problems she said no, but to go to reception onboard and just get the other two passengers registered as guest users.

We used our cruise cards for purchases, no problem. When I visited reception the manager asked if 'Mrs Hunt' shouldn't be paying for all passengers in our cabin. Mrs Hunt was not one of our party! We were duly unlinked from Mrs Hunt's credit card and after 3 attempts the manager told me that my card had been successfully added.

I checked the onboard account via the TV and everything was fine.....until I came to disembark when I was told to return to reception. Not great after we had queued for over an hour to get out and my mum has walking difficulties. Another long wait at reception only to be told my Barclaycard has been declined, they couldn't accept another card and could I pay in cash? NO, I don't have that much cash! I was made to feel rather small, I had to fill out a form and was told the finance manager would call me to arrange alternative payment of my account. On arriving back at home it appears I must contact the Finance Manager not the other way around.

Funnily enough, I booked another cruise onboard and my Barclaycard sailed through for the deposit amount. When I have a few moments I will contact Barclaycard and P&O, try and resolve matters, and perhaps let others know if there is a problem.[/quote]

What a pain! I hope you get it resolved - and yes, please let us know how you get on.

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All sorted, my account is now clear, thank heavens.

Barclaycard advised that it was a problem with either the chip or swipe reader and P&O confirmed that they are aware of the problem with their system (as are the staff onboard) and they are working to resolve it. So, moral of the story is take more than one credit card and check your statement on departure (even if you checked the account on your in room TV) to make sure your payment has gone through.

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[quote name='Babyeddiedog']All sorted, my account is now clear, thank heavens.

Barclaycard advised that it was a problem with either the chip or swipe reader and P&O confirmed that they are aware of the problem with their system (as are the staff onboard) and they are working to resolve it. So, moral of the story is take more than one credit card and check your statement on departure (even if you checked the account on your in room TV) to make sure your payment has gone through.[/quote]

That's good then! Although a pain to have to sort. I only take one card on holiday for obvious reasons - think I'll be taking two now just in case!

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My credit card doesn't have a pin number. I don't use debit cards. Do I need to see if my credit card company will give me a pin? Can we check in and log this in when we register? Thanks

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We had no problem utilising my Barclaycard in August and September when checking in on Aurora.

However in my best Victor Meldrew mode I really don't see why anyone should have to utilise any other card if P&O can't register their preferred credit or debit card. That's their issue and they would need to find another acceptable solution that doesn't involve cash or expecting their customer to use a different card.

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