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maja651

Opinions please on Haven access

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First, I am asking for opinions. I KNOW that the ultimate answer is up to the Concierge on the ship. However, I would love feedback from some of the experienced NCL Suite and Haven guests.

 

Here is the scenario. My husband and I have an Owner's suite booked for our upcoming sailing on the Pearl. Our good friend (sailing solo) has the connecting penthouse suite booked, and another good friend, has the penthouse next to the connecting one booked (with her boyfriend). So, we have 3 front-facing suites booked in a row, connecting reservations. Total amount of people in these 3 connecting reservations - 5. Owner's suite technically sleeps up to 4.

 

Here is my question - I know the only room that has Haven access is the Owner's suite. Do you think the connecting penthouse and third penthouse could also get access to the Haven if we ask the concierge nicely? Do you think maybe just the connecting penthouse with the solo could get access? I am HOPING that all of us get the access, but really thinking that at the very least, the connecting PH should be able to get access, as she is just one extra person, and our room sleeps 4.

 

What are your thoughts?

 

Please - no name calling or telling me I am trying to abuse the system by getting non-entitled people into the Haven. I KNOW the PH suites do not have access to the Haven. I am asking if you think maybe because they are connecting to our Haven Owner's suite, and our reservations are connected, that maybe they COULD get access.

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There is no Haven access for non-Haven cabins. However in my experience for people traveling together they will let you get priority disembark together if for example you booked a cabana on one of the private islands and they will be your guests in the cabana. My experience is for Jewell class ships.

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If you’re sitting in First Class, and your friends are in the first row of coach, would you invite them to come sit with you?

 

 

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There is no Haven access for non-Haven cabins. However in my experience for people traveling together they will let you get priority disembark together if for example you booked a cabana on one of the private islands and they will be your guests in the cabana. My experience is for Jewell class ships.

Thank you. We are all in suites, so my friends already are entitled to all of the suite perks, just not Haven access. Honestly, the only time I think we will even use the Haven is on the Roatan day, as we do not plan to leave the ship that day. With our huge front facing balconies, even if they do not get access, it is not a huge deal as we will probably be using our own balconies anyway.

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Since you are on the Pearl, you do realize the Haven is rather small, so not a big deal. Often there is nobody there to monitor who is coming and going.

 

You all already eat at Cagneys/Moderno, so that is equal. The only thing different (normally) is access to the small haven area. All other perks are about the same.

 

I think they might let you. I also think if you and friends wandered in there a day or so after boarding and folks know who YOU are, nobody would bother you. Yes, I know some people are going to get all bent out of shape saying they should not be there. I get that. I have been in the Haven and it is usually dead - average of 0-4 people there.

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If you’re sitting in First Class, and your friends are in the first row of coach, would you invite them to come sit with you?

 

 

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No, and not a good comparison in my opinion. First class are reserved seats, Haven access is not the same.

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Since you are on the Pearl, you do realize the Haven is rather small, so not a big deal. Often there is nobody there to monitor who is coming and going.

 

You all already eat at Cagneys/Moderno, so that is equal. The only thing different (normally) is access to the small haven area. All other perks are about the same.

 

I think they might let you. I also think if you and friends wandered in there a day or so after boarding and folks know who YOU are, nobody would bother you. Yes, I know some people are going to get all bent out of shape saying they should not be there. I get that. I have been in the Haven and it is usually dead - average of 0-4 people there.

 

Thank you. That is kind of what I thought as well. The only place we would use is the Haven sundeck anyway. The enclosed area with no view of the ocean is not our cup of tea. :)

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If you’re sitting in First Class, and your friends are in the first row of coach, would you invite them to come sit with you?

 

 

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The OP already acknowldeged they may not be allowed.

 

And, the above comparison is NOT the same. First class on a plan is seat specific. They could not come and share their seat. They want to sit in an area that probably has nobody else around. they are not looking to bump somebody out of their perk.

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Thank you. We are all in suites, so my friends already are entitled to all of the suite perks, just not Haven access. Honestly, the only time I think we will even use the Haven is on the Roatan day, as we do not plan to leave the ship that day. With our huge front facing balconies, even if they do not get access, it is not a huge deal as we will probably be using our own balconies anyway.

 

We sail in those Owner Suites all the time and do not use the Haven at all.(Jewell class ships). It is a smallish area where you can't see out. I wish they would take them out of the Haven program and reduce the cost.

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There are reasons that those with Haven access are given access and that those without access are not.

 

If every guest with Haven access "gave" access to friends that do not have access, what would be the result? Would it be alright for you to invite your friends while others could not invite theirs?

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There are reasons that those with Haven access are given access and that those without access are not.

 

If every guest with Haven access "gave" access to friends that do not have access, what would be the result? Would it be alright for you to invite your friends while others could not invite theirs?

 

I understand your point, and I expected some responses like yours. I guess we shall see what the concierge says. To clarify, I would not be "giving" access as you put it. I would be ASKING for access for my SUITE guest CONNECTING reservations and CABINS friends. All scenarios are not equal, which is why the concierge can ultimately decide. (Maybe the Haven will not be crowded that week, etc.)

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Since you are on the Pearl, you do realize the Haven is rather small, so not a big deal. Often there is nobody there to monitor who is coming and going.

 

You all already eat at Cagneys/Moderno, so that is equal. The only thing different (normally) is access to the small haven area. All other perks are about the same.

 

I think they might let you. I also think if you and friends wandered in there a day or so after boarding and folks know who YOU are, nobody would bother you. Yes, I know some people are going to get all bent out of shape saying they should not be there. I get that. I have been in the Haven and it is usually dead - average of 0-4 people there.

 

Every time I have wandered up there (very infrequently) from an Owner's Suite I am asked my cabin number since they do not recognize me. It might look unattended but there is a butler's pantry rather well hidden when you get off the elevators and there is usually someone there hat hurries out to question us.

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I understand your point, and I expected some responses like yours. I guess we shall see what the concierge says.

If you know that it is up to the concierge, what exactly are you asking us?

 

Do WE think that they should be given access? Our opinions mean nothing in that case.

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If you know that it is up to the concierge, what exactly are you asking us?

 

Do WE think that they should be given access? Our opinions mean nothing in that case.

 

I am asking, as stated in my original post, for opinions, and maybe experiences others have had. I know that many will be of the mind set that you have, that they SHOULD NOT have access. And, I get it, I am not stupid or entitled. I am just hoping to be able to use the Haven sundeck one port day with my friends. I am also just curious as to others' experiences and opinions.

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Yes, the Concierge will decide, but with you being in the expensive owners suite you are putting them in an awkward position since you are a VIP passenger. They may find it hard to say no. By bringing them in to the Haven I think you know you will be abusing the system and you are doing wrong. You already know that though by the disclaimers in your original and subsequent posts. Regardless if the cabins are connecting and regardless of how many your suite can hold: No Haven fare SHOULD equal no access.

 

Disclaimer: The above post was not posted with snarky intentions and was solely intended to answer Maja's query.

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Yes, the Concierge will decide, but with you being in the expensive owners suite you are putting them in an awkward position since you are a VIP passenger. They may find it hard to say no. By bringing them in to the Haven I think you know you will be abusing the system and you are doing wrong. You already know that though by the disclaimers in your original and subsequent posts. Regardless if the cabins are connecting and regardless of how many your suite can hold: No Haven fare SHOULD equal no access.

 

Disclaimer: The above post was not posted with snarky intentions and was solely intended to answer Maja's query.

 

That makes total sense. I certainly do not want to put the concierge in that type of position. I hadn't thought of it that way. Thank you. - Although - I may just check the Haven myself on the Roatan day and see if the sundeck has any people on it. If not, I may just bring ask that day and see if it will work out for that one day.

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I am asking, as stated in my original post, for opinions, and maybe experiences others have had. I know that many will be of the mind set that you have, that they SHOULD NOT have access. And, I get it, I am not stupid or entitled. I am just hoping to be able to use the Haven sundeck one port day with my friends. I am also just curious as to others' experiences and opinions.

 

Even if for 51 weeks in a row it was allowed, that would ultimately mean nothing. Even if every person who has sailed in the same suite as you will tried the exact same thing and was successful, that would ultimately mean nothing.

 

Since opinions (other than the concierge's) mean nothing, it seems that you are looking for assurance that your plan will work. Nobody on this forum can give you that. They can give their experience but theirs may or may not match what you will experience.

 

Your question is the equivalent of "Can I drive 100mph on I-95 going towards Miami without getting a ticket?". Sure, some have done it (myself ;p) and had no issue but that doesn't mean anything if you plan on trying it next week.

 

You are asking for something that you know isn't allowed and hoping that the concierge will allow it. If it is allowed, great. If not, there's no reason to be upset with anyone here nor with the concierge.

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No, and not a good comparison in my opinion. First class are reserved seats, Haven access is not the same.

 

 

 

Yes, it is. The Haven is a reserved area of the ship. First Class is a reserved area of the plane. Just because there may be extra room doesn’t mean you can give access away. It’s like asking that your friends in coach be given First Class meals.

 

This should be a FAQ because people ask all the time, “Can my friends come into the Haven with me?” Yes, just have them book a Haven room.

 

 

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This is not meant to be snarky at all but here is a good equivalent to the first class seat on an airplane and Haven access. I was on a flight once sitting in first class. The entire plane had only 6 passengers on it. Someone sitting in coach wandered up to the first class attendant and asked that since there were enough seats for everyone to sit in first class could they move up there. The attendant just said "interesting question" and did not move them up there. I later learned from someone who works for the airline (disclaimer as it was second hand information that may or not be true) that if she moved everyone to first class it would be considered theft of service and she could get in big trouble. I am wondering if the concierge is under the same constraints. In any event it will be interesting to hear your experience because I regularly cruise with others that are not in the Haven and have never asked for them to join me.

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We sail in those Owner Suites all the time and do not use the Haven at all.(Jewell class ships). It is a smallish area where you can't see out. I wish they would take them out of the Haven program and reduce the cost.

I agree-we love the OS that's outside the Haven and last trip we used the Haven once on a 10 day cruise. Reduce the price!

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This is not meant to be snarky at all but here is a good equivalent to the first class seat on an airplane and Haven access. I was on a flight once sitting in first class. The entire plane had only 6 passengers on it. Someone sitting in coach wandered up to the first class attendant and asked that since there were enough seats for everyone to sit in first class could they move up there. The attendant just said "interesting question" and did not move them up there. I later learned from someone who works for the airline (disclaimer as it was second hand information that may or not be true) that if she moved everyone to first class it would be considered theft of service and she could get in big trouble. I am wondering if the concierge is under the same constraints. In any event it will be interesting to hear your experience because I regularly cruise with others that are not in the Haven and have never asked for them to join me.

 

 

Yea, that airline scenario could not be considered "theft of service" by any stretch of the definition.

 

 

p.s. Your disclaimer is noted. :)

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Even if for 51 weeks in a row it was allowed, that would ultimately mean nothing. Even if every person who has sailed in the same suite as you will tried the exact same thing and was successful, that would ultimately mean nothing.

 

Since opinions (other than the concierge's) mean nothing, it seems that you are looking for assurance that your plan will work. Nobody on this forum can give you that. They can give their experience but theirs may or may not match what you will experience.

 

Your question is the equivalent of "Can I drive 100mph on I-95 going towards Miami without getting a ticket?". Sure, some have done it (myself ;p) and had no issue but that doesn't mean anything if you plan on trying it next week.

 

You are asking for something that you know isn't allowed and hoping that the concierge will allow it. If it is allowed, great. If not, there's no reason to be upset with anyone here nor with the concierge.

 

Good points. And no, I would not be upset if the concierge said no.

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Yes, it is. The Haven is a reserved area of the ship. First Class is a reserved area of the plane. Just because there may be extra room doesn’t mean you can give access away. It’s like asking that your friends in coach be given First Class meals.

 

This should be a FAQ because people ask all the time, “Can my friends come into the Haven with me?” Yes, just have them book a Haven room.

 

 

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I still disagree that it is not the same at all. And, although my friends are not in Haven suites, as they are in cabins that are connecting to ours, with a connecting reservation, and are in FULL PRICE NON-UPSELL SUITES, I do think that this is a special circumstance. Whether or not I ask for it now is up in the air at this time. And, if I do ask, and the concierge says no, I will not be upset.

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I think there are some mean spirited folks here.

 

The OP was just trying to get an idea what to expect. Was not trying to bully their way in, etc.

 

And, if you are talking about the sun deck on a day the ship is in port... chances are it will be empty, or close to it. Not going to bother anyone and the concierge/butler/staff might be okay with it.

 

And maybe not.

 

As my young granddaugher said the other day " Calm down Papa. Calm down""

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I think there are some mean spirited folks here.

 

The OP was just trying to get an idea what to expect. Was not trying to bully their way in, etc.

 

And, if you are talking about the sun deck on a day the ship is in port... chances are it will be empty, or close to it. Not going to bother anyone and the concierge/butler/staff might be okay with it.

 

And maybe not.

 

As my young granddaugher said the other day " Calm down Papa. Calm down""

 

Thank you. I appreciate your kindness. I wonder if these same people would be that way in person? It does seem like people are different behind the cloak of the Internet, versus in person.

I kind of knew the subject would stir up some controversy, so I am not shocked by the responses. I do value the opinions, and I do understand why some people feel so strongly about them. But, I also was honestly looking for opinions. If any of the negative nellies had read my responses to their posts, for most of them, I responded agreeing and understanding their viewpoint.

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I’m pretty sure that the OP is asking because she has a cabin that, at full occupancy, would permit up to 4 persons into the Haven but she is is currently only “using” 2 of those spaces.

 

No idea on Haven-suite vs non-haven-suite pricing here, but would take a guess that both her solo pal (in particular) and the other couple are paying more for their rooms than if they were cozying up in the OPs spare room..? (Correct me if I am wrong here).

 

Should they automatically be entitled to enter the Haven? No. But is she asking for something for free? I really don’t think so.

 

BTW I love the airplane comparison - as somehow who has wangled many an upgrade through a mixture of FF status and massively over fluttering of eyelashes, I guess I should be hung, drawn and quartered on the “theft” front!!!!!

 

 

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I still disagree that it is not the same at all. And, although my friends are not in Haven suites, as they are in cabins that are connecting to ours, with a connecting reservation, and are in FULL PRICE NON-UPSELL SUITES, I do think that this is a special circumstance. Whether or not I ask for it now is up in the air at this time. And, if I do ask, and the concierge says no, I will not be upset.

 

I believe that 3 full fare suites should be given Haven access. Abuse would be if you dragged passengers from lower inside cabins to be with you. Get your TA or cruise consultant to assist b/4 you sail. Otherwise get the Hotel Mgr. on board to assist. NCL should value passengers willing to pay for the best they have to offer on a ship. As for these 1st class airline compares the issue is security. We have sailed on NCL where passengers not in suites, but on 3 or 4 BTB's were given suite privileges. The only way I would object is if there were many children involved. Enjoy your cruise.

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I believe that 3 full fare suites should be given Haven access. Abuse would be if you dragged passengers from lower inside cabins to be with you. Get your TA or cruise consultant to assist b/4 you sail. Otherwise get the Hotel Mgr. on board to assist. NCL should value passengers willing to pay for the best they have to offer on a ship. As for these 1st class airline compares the issue is security. We have sailed on NCL where passengers not in suites, but on 3 or 4 BTB's were given suite privileges. The only way I would object is if there were many children involved. Enjoy your cruise.

 

Thank you, but I do understand that all 3 of these suites are not Haven access, and under normal circumstance, full fare or not, should not be allowed in the Haven. On these smaller ships, the Haven is so small, I get why people would be annoyed with non-Haven guests being up there. If we were a group or 4 in the owner's suite, 3 in the one PH, and 4 in the other, for a grand total or 11 peeps versus the 5 that we currently are, I would not even consider asking. But, since we are 5 TOTAL, and would only want to use it that one day in Roatan, I don't think it is a huge deal. Oh, and I I almost forgot. There will actually only be 3 of us, so only ONE additional person to ask for Haven access, on the Roatan day. Our friends in the non-adjoining suite will be doing something on the island that day.

Anyway, thanks for your feedback. :D

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Thank you. We are all in suites, so my friends already are entitled to all of the suite perks, just not Haven access. Honestly, the only time I think we will even use the Haven is on the Roatan day, as we do not plan to leave the ship that day. With our huge front facing balconies, even if they do not get access, it is not a huge deal as we will probably be using our own balconies anyway.

I believe the only way to sail on NCL is in the Haven. The rest of the ship is so crowded like the mall on black friday. I believe that it is because not enough public space . The ships should have another public deck and a large theatre to hold most activities like bingo lectures etc. If you aren’t up at the crack of dawn no place to sit by the pool. The haven is private very comfortable and the service is excellent. The restaurant in the haven is very good as is the Haven bar. When you want to enjoy dinner at a specialty restaurant you can make reservations with the Haven concierge. From the minute you enter the terminal you will get vip treatment until the moment you leave the terminal to go home. The haven offers you a “huge” private balcony.

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I believe the only way to sail on NCL is in the Haven. The rest of the ship is so crowded like the mall on black friday. I believe tat is because not enough public space The ships should have another public deck and a large theatre to hold most activities like bingo lectures etc. If you aren’t up at the crack of dawn no place to sit by the pool. The haven is private very comfortable and the service is excellent. The restaurant in the haven is very good as is the Haven bar. When you want to enjoy dinner at a specialty restaurant you can make reservations with the Haven concierge. From the minute you enter the terminal you will get vip treatment until the moment you leave the terminal to go home. The haven offers you a “huge” private balcony.

 

The Haven on the Jewel class does not have a restaurant or bar. It is very different than the larger ships. I do agree with you, on those large ships, the ONLY want to go is in a Haven suite.

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Thank you, but I do understand that all 3 of these suites are not Haven access, and under normal circumstance, full fare or not, should not be allowed in the Haven. On these smaller ships, the Haven is so small, I get why people would be annoyed with non-Haven guests being up there.

 

The thing is....it isn't just about you and your particular cruise. Many, many people come to Cruise Critic for information. If it isn't made perfectly clear that those without Haven access shouldn't be in the Haven, imagine what would happen. EVERYONE thinks that their situation is different. It could be something as simple as "....my best friend of 30 years is sailing with us and doesn't have Haven access.....an extra 2 people isn't a big deal...." but if everyone thought that way, the Haven (on any ship) would be overcrowded. Now, imagine the people with Haven access who are stuck with a Haven experience that is filled with people who shouldn't have Haven access.

 

 

If we were a group or 4 in the owner's suite, 3 in the one PH, and 4 in the other, for a grand total or 11 peeps versus the 5 that we currently are, I would not even consider asking. But, since we are 5 TOTAL, and would only want to use it that one day in Roatan, I don't think it is a huge deal.

It's not the number of people. It's what those people are and aren't entitled to use based on their booked stateroom. Should everyone in a (non-Haven) suite who paid what your friends paid have Haven access also?

 

 

 

Oh, and I I almost forgot. There will actually only be 3 of us, so only ONE additional person to ask for Haven access, on the Roatan day.

Again, it isn't the number of people that is an issue. The H2 DOS or H4 Family Villa on Escape (for ex.) sleeps 6. If 2 people are staying in that suite, they aren't given an "extra" 4 spots in the Haven to give to whomever booked a stateroom that doesn't have Haven access.

 

Many of the people responding aren't just responding to you. They are giving information that will be seen by those who are just lurking.

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I traveled in the OS a few times and on the Gem I asked the concierge if I could bring up a friend that was in the Aft Penthouse (only 2 of us in OS). Was told it was not allowed, but I could give them a tour of the Haven area.

I did that and we were there for about an hour or two with no issues, my friend has only booked Haven Rooms since as well.

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I don't think I've ever even seen anyone use the upper sundeck on any day aboard a Jewel class ship, much less on a port day ....

 

You'll probably have your pick of places to quietly sunbathe all together, if the Haven doesn't work out. Enjoy.

 

 

 

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I don't think I've ever even seen anyone use the upper sundeck on any day aboard a Jewel class ship, much less on a port day ....

 

You'll probably have your pick of places to quietly sunbathe all together, if the Haven doesn't work out. Enjoy.

 

 

 

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Gee, if this is a port day then the main pool and sundeck should be empty too. So there should be no problem with you joining your friends in an area everyone in your group is entitled to be in. Super easy solution.

 

 

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The Haven area on the Jewel Class ships is nothing like the newer ships. I don't know that we have ever used the Haven area on the older ships. Like someone stated earlier it is not used a lot. I see both sides of the question. They didn't pay for it so they have no right to it. But on the port day if no one is using it what would it hurt. So basically I am no help at all. Sorry.

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This kind of stuff drives me crazy! It doesn't matter if anyone is using the Haven or not. If it is a port day or not. If the Haven is packed to the gills with Havenite's or not! If you aren't a member of the Haven, you don't get the privileges of a Haven guest.

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Respectfully, I too only book full fare suites no upsells. I too work very very hard for my money. And choose a suite cruise every 1.5 -2 years. I am frugal. Use coupons. Drive cars 10-12 years. I too have travelled with family and friends in non suite or "entry level suites". That was their choice on their vacation spending and I have mine. I have NEVER EVER asked for a single favor. And never would.

 

I either meet up with them after Haven meals or if I wish to dine with them I go on their turf. Same for pool area, bars, sundecks.

 

Sometimes it was just me and one other, like my mom or sister in a suite that sleeps 4. Sure, we could have cammed my cousin and her friend in there to ensure suite perks for all but part of my reason for booking a suite is to be comfortable. That is a personal decision.

 

You are certainly entitled to your own opinion but I respectfully disagree. No name calling here. I just believe very strongly that in order to guarantee suite or Haven perks for all... all must pay for them. It does not matter if it is crowded, occupied or not. I just believe fair is fair.

 

Are there exceptions made at the discretion of NCL? Yes. I have met a lady on the Sun given VIP staus, cruising solo in a non suite cabin. The senior staff knew her from her 120+ cruises on NCL. But she told me she never asks for favors.

 

 

 

 

 

 

 

 

 

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Thank you for your thoughts and opinion. I get it and completely understand where you're coming from. Please keep in mind though, all are in suites. The only difference is that ours is the owners suite that happens to have Haven access. We wanted 3 suites right next to each other facing front, so paying for Haven suites for all really wasn't an option.

I appreciate that we can have different opinions without verbally attacking each other. :)

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Thank you for your thoughts and opinion. I get it and completely understand where you're coming from. Please keep in mind though, all are in suites. The only difference is that ours is the owners suite that happens to have Haven access. We wanted 3 suites right next to each other facing front, so paying for Haven suites for all really wasn't an option.

I appreciate that we can have different opinions without verbally attacking each other. :)

 

 

 

I was in the Deluxe Owners Suite in March on the Epic. It was my sister, her 20 year old daughter and me. My niece met two nice young men who were in a suite as well, but not in the haven complex. Since it was Epic they were allowed carte blanche.

 

In 2015 we were on the Jewel in an aft penthouse. She made some friends in Moderno at breakfast who were in the haven and invited her to swim. As tough as it was I had to explain that it was not appropriate as our suite did not have access.

 

So, we were actually in rhe same scenario of your friends.

 

 

 

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I was in the Deluxe Owners Suite in March on the Epic. It was my sister, her 20 year old daughter and me. My niece met two nice young men who were in a suite as well, but not in the haven complex. Since it was Epic they were allowed carte blanche.

 

In 2015 we were on the Jewel in an aft penthouse. She made some friends in Moderno at breakfast who were in the haven and invited her to swim. As tough as it was I had to explain that it was not appropriate as our suite did not have access.

 

So, we were actually in rhe same scenario of your friends.

 

 

 

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I'm sorry but I still don't see our situations as the same. My friends, in particular the solo with the adjoining suite, booked at the same time. We have connected reservations. We did not meet randomly on a ship.

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You probably could have saved yourself a lot of grief by researching this topic before posting. Opinions on this issue, regardless of the ship, swing heavily toward "If you haven't paid for the Haven, you shouldn't have access." Most posts on this issue sound just like this one.

 

Because your friends are also in suites and have similar access to the concierge, I would bow out of this thread and wait until I'm on the ship and see how crowded the Haven area is and then feel out the concierge and see if your friends could be granted access to the sundeck on the port day. Chances are the Haven area won't be busy on the port day and you may have luck. It's not like you're asking for them to have all the suite perks (they already have those), it's just a one time use of the sundeck on a day that most passengers will be on shore. From other comments on this thread, it doesn't appear that the Haven area on the Pearl is the same as bigger ships so if your friends are turned down, just find another area on the ship to hang out for that one port day - or leave the ship and find a beach.

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