E.Cooper Posted November 24, 2017 #1 Share Posted November 24, 2017 My family is booked on the Seaside in March 2018, first time cruising with MSC. I have been having a hard time getting info from MSC. I have emailed the company directly and even tried emailing our booking agent but I am not getting replies. We have travelled with RC, Carnival and Princess in the past and we were always kept informed about our trip. I see there has been itinerary changes on our cruise after the hurricanes but I never got an email to say changes were made. This is making us really nervous about sailing with MSC. We are also having issues getting an invoice with payment info and nothing will show up when I log in to my account. Is anyone else having these issues with MSC? We are thinking of cancelling as we are so unsure about MSC:( Link to comment Share on other sites More sharing options...
DKmomof5 Posted November 24, 2017 #2 Share Posted November 24, 2017 Everyone who are on the sailings with itinerary changes have been notified, as far as I am told. So if you have not heard anything you should be fine :-) Link to comment Share on other sites More sharing options...
Bra_BE2014 Posted November 24, 2017 #3 Share Posted November 24, 2017 My family is booked on the Seaside in March 2018, first time cruising with MSC. I have been having a hard time getting info from MSC. I have emailed the company directly and even tried emailing our booking agent but I am not getting replies. We have travelled with RC, Carnival and Princess in the past and we were always kept informed about our trip. I see there has been itinerary changes on our cruise after the hurricanes but I never got an email to say changes were made. This is making us really nervous about sailing with MSC. We are also having issues getting an invoice with payment info and nothing will show up when I log in to my account. Is anyone else having these issues with MSC? We are thinking of cancelling as we are so unsure about MSC:( They reply fast on Facebook. You can also try calling and talking to a rep instead of mailing. Happy sailing! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Preziosa Posted November 24, 2017 #4 Share Posted November 24, 2017 Don t worry, MSC Cruises make great cruises. Link to comment Share on other sites More sharing options...
mianmike Posted November 24, 2017 #5 Share Posted November 24, 2017 They reply fast on Facebook. You can also try calling and talking to a rep instead of mailing. On Facebook I've sent MSC two questions re: the 18 drink voucher and after three days no response. :confused: Link to comment Share on other sites More sharing options...
tallnthensome Posted November 24, 2017 #6 Share Posted November 24, 2017 Don't worry, you're not the only one. They have not responded to any email or request to call back that I have sent them. Worst company, web wise, that I have ever dealt with. Totally unprofessional ....... Link to comment Share on other sites More sharing options...
duderino Posted November 24, 2017 #7 Share Posted November 24, 2017 We are sailing in January and I have never received an email about our itinerary change. I guess it does not make me worried, but it does make me more vigilant. I mean, how hard is it to send an email? Link to comment Share on other sites More sharing options...
riclop Posted November 25, 2017 #8 Share Posted November 25, 2017 My family is booked on the Seaside in March 2018, first time cruising with MSC. I have been having a hard time getting info from MSC. I have emailed the company directly and even tried emailing our booking agent but I am not getting replies. We have travelled with RC, Carnival and Princess in the past and we were always kept informed about our trip. I see there has been itinerary changes on our cruise after the hurricanes but I never got an email to say changes were made. This is making us really nervous about sailing with MSC. We are also having issues getting an invoice with payment info and nothing will show up when I log in to my account. Is anyone else having these issues with MSC? We are thinking of cancelling as we are so unsure about MSC:( Geez you are 4 months away. Link to comment Share on other sites More sharing options...
joeyjeremiah Posted November 25, 2017 #9 Share Posted November 25, 2017 Try the online chat maybe Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Rare Beamafar Posted November 25, 2017 #10 Share Posted November 25, 2017 emailing our booking agent[/b] but I am not getting replies. If you haven't booked directly with MSC they won't deal with you. All communication must go through the agent you booked with. Link to comment Share on other sites More sharing options...
Proseccoandsun Posted November 25, 2017 #11 Share Posted November 25, 2017 I've had good success with them on the phone when I call directly. If you booked yourself or with a TA, you can certainly reference your sailing date to ask what the itinerary is. Your TA should also be able to give you that information. Link to comment Share on other sites More sharing options...
takemetotheislands Posted November 27, 2017 #12 Share Posted November 27, 2017 I booked and made changes with MSC multiple times over the phone for my booking and have always gotten prompt, professional and courteous service. I'd try giving them a call during their business hours. We only received an email at the time of booking for confirmation and then 30 days out when our tickets were available (and again when we changed our cabin) given there were no changes to our itinerary for our Christmas and NYE cruise due to the hurricane. If you did book with a TA then, as others have said, they cannot speak with you about any changes you wish to make and have to deal with your TA directly for any info. Best of luck and happy cruising! Link to comment Share on other sites More sharing options...
dd likes to cruise Posted November 28, 2017 #13 Share Posted November 28, 2017 My family is booked on the Seaside in March 2018, first time cruising with MSC. I have been having a hard time getting info from MSC. I have emailed the company directly and even tried emailing our booking agent but I am not getting replies. We have travelled with RC, Carnival and Princess in the past and we were always kept informed about our trip. I see there has been itinerary changes on our cruise after the hurricanes but I never got an email to say changes were made. This is making us really nervous about sailing with MSC. We are also having issues getting an invoice with payment info and nothing will show up when I log in to my account. Is anyone else having these issues with MSC? We are thinking of cancelling as we are so unsure about MSC:( Have you tried calling either of them? Even in this techie world we live in, I still perfer asking questions on the phone. I'd much rather have one phone call then a series of emails back and forth. Link to comment Share on other sites More sharing options...
dd likes to cruise Posted November 28, 2017 #14 Share Posted November 28, 2017 We are sailing in January and I have never received an email about our itinerary change. I guess it does not make me worried, but it does make me more vigilant. I mean, how hard is it to send an email? How hard is it to make a call and ask the questions direct? Link to comment Share on other sites More sharing options...
Mendlar Posted January 2, 2018 #15 Share Posted January 2, 2018 Not a very good company We had same issues and our transatucruise reflected their low professionalism and standards Link to comment Share on other sites More sharing options...
Bagbklyn Posted January 5, 2018 #16 Share Posted January 5, 2018 I'm also booked on Seaside in March 2018. I booked this cruise back on the Divina in April 2017. I was in the same boat as you as not having an invoice. I called MSC and they said they can't speak to me since I purchased it on the ship and it automatically gets transferred back to the travel agent. I called the travel agent with the booking numbers and they said they couldn't get it. I called MSC back and said this is very frustrating I just want a D@*n invoice. That when they told me sales doesn't have access to it and she transferred me to a different department which I believe was the travel agent line. They were very helpful when I told them the situation and once I verified sailing, conf# and D.O.B I had my invoice with 30 seconds emailed to me. I think it boils down to how their system is setup. I believe the stops aren't being changed as much as people think. Hope this helps. Link to comment Share on other sites More sharing options...
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