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No Medallion but OBC

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We are sailing on Regal 21-Jan. Received email today stating we would not get a medallion. I called Princess and they offered $100 OBC/pp as compensation. I was also added to the list of medallion requests. Thanks Cruise Critic!

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Me too! I just called and got $100.00 obc in my cabin. My d-I-l just called and is on the phone right now with a Princess. My oldest son who had booked thru a big box ta is calling them now. We are all looking forward to our cruise on Jan 7th

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I just got the email and called. They wouldn’t give me the credit now. They said they’re looking at what to offer as compensation. We don’t sail until 2/18.

The lady I spoke with in Cust Service said we’d get something but did not know what it would be. She said she’d contact me in a couple of weeks once they know what they’re giving.

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I just got the email and called. They wouldn’t give me the credit now. They said they’re looking at what to offer as compensation. We don’t sail until 2/18.

The lady I spoke with in Cust Service said we’d get something but did not know what it would be. She said she’d contact me in a couple of weeks once they know what they’re giving.

 

It's pretty bleak that they don't expect to give you (everyone) a medallion by 2/18.

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A follow up my kids who are booked in a balcony got $50 per person and had to wait on customer service for some time.i got $100 per person and am booked in a full suite.it took two calls to make it happen. My other vson who is bored led in a min suite and transferred his booking to a big box got $50 for the cabin. Who knows?

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It's pretty bleak that they don't expect to give you (everyone) a medallion by 2/18.

 

Our friends just got their email today and they are on a b2b2b starting Feb 18 and were told they wouldn't be getting it for their cruises. They are currently on the Regal for a b2b and don't have it for this sailing either.

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Received the e-mail today. Just called and was told by rep. that no O.B.C was being offered. I asked to talk to customer service rep. and was told to hang on a minute. About a minute later, the same rep. who stated nothing was being offered returned to phone and asked if $100.00 per person would be satisfactory. I held for a minute while she input the O.B.C. I checked my booking after hanging up and BINGO, there it was. $200.00 for about six minutes on the phone. :)

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Our friends just got their email today and they are on a b2b2b starting Feb 18 and were told they wouldn't be getting it for their cruises. They are currently on the Regal for a b2b and don't have it for this sailing either.

 

The current sailing on the Regal has only 110 cabins doing the Medallion testing. Still working on solving problems. Some parts of the program work, some don't.

 

 

Tom

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This discussion is already in a couple other threads too. I just called.....twice. First time, nothing. Second call, was put on hold for some time but came back with I would receive $100 OBC. It took some work.

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Did your son who booked thru big box call princess or big box?

He called the big box ... I asked princess and they said he needed to talk with them directly

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For those people who have received OBC, did you book directly with Princess and call to get the OBC or did some of you book with a TA but call directly. If you are booked with a TA, does the TA have to be the one to call for the OBC?

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The current sailing on the Regal has only 110 cabins doing the Medallion testing. Still working on solving problems. Some parts of the program work, some don't.

Tom

Quite a disappointment for those eagerly expecting to experience the ***** but unable to.

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Cruises on the Royal Princess starting in mid January were also supposed to be medallion cruises. Does anyone know if compensation is being offered for those on the Royal? I’m just assuming that if they haven’t got it operational on the Regal it’s not going to be on the Royal either.

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For those people who have received OBC, did you book directly with Princess and call to get the OBC or did some of you book with a TA but call directly. If you are booked with a TA, does the TA have to be the one to call for the OBC?

 

We booked directly with Princess.

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Yeah, the way things are looking, I am going to work on getting some OBC for my Royal Cruise. It isn't until March, but the way things are looking now............................

 

Pooh

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Baddah Bing! Just called Princess back and after initially being told I’d have to wait a couple of weeks, I just received a $100 per person OBC! This Cruise Critic thing is the greatest!!!

 

 

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Yeah, the way things are looking, I am going to work on getting some OBC for my Royal Cruise. It isn't until March, but the way things are looking now............................

 

Pooh

You'll be interested to note, should you search for Royal cruises in 2018, none currently are designated as Medallion.

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I booked through a big-box TA, and called Princess directly. I asked to speak to customer relations, and expressed my disappointment and asked what they could do, and they put $100 pp OBC as a goodwill gesture.

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You'll be interested to note, should you search for Royal cruises in 2018, none currently are designated as Medallion.

 

They were when booked. Now past final payment date. Princess should have notified people sooner. We still haven’t been notified so maybe they will try to go ahead on the Royal.

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I just got the email and called. They wouldn’t give me the credit now. They said they’re looking at what to offer as compensation. We don’t sail until 2/18.

The lady I spoke with in Cust Service said we’d get something but did not know what it would be. She said she’d contact me in a couple of weeks once they know what they’re giving.

I just got my credits, the amount depends on what you paid for the cruise, received credits for my 12/10 & 01/21 sailings. .

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If anyone has a picture from the princess website that shows a royal cruise in March of 18 with the medallion banner, please post it as they are now denying it was a medallion cruise

 

 

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Cruises on the Royal Princess starting in mid January were also supposed to be medallion cruises.

 

I was on Royal last week. No sign of medallion, other than in one of the on-demand videos.

 

No screens at every cabin door, nor any screens that I saw anywhere throughout the ship.

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Our cruise is not until the end of February and I called Princess and was told that all they could do was put in a request for a move to the section using the *****. I am not interested in moving without knowing the cabin because my wife has a medical condition that needs to be in a stable part of the ship. So we chose an inside cabin as close to midship as we could get. At least they told us before the final deposit is due, but I don't think I will cancel even if I am disappointed. If there had not been so much hype about ***** I would not be as disappointed. Princess has a good reputation in the eyes of most people I have talked to, but I really think they overhyped this and now may suffer some bad PR. But, since I have nothing to compare with from Princess (this is our first cruise with them) I don't know if they routinely over hype or not!

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Cruises on the Royal Princess starting in mid January were also supposed to be medallion cruises. Does anyone know if compensation is being offered for those on the Royal? I’m just assuming that if they haven’t got it operational on the Regal it’s not going to be on the Royal either.

 

I never saw anything about Royal being a medallion cruise anytime soon. About half way down the page shows which ships and approximately when ***** will get rolled out. https://www.princess.com/ships-and-experience/ocean-medallion/

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If anyone has a picture from the princess website that shows a royal cruise in March of 18 with the medallion banner, please post it as they are now denying it was a medallion cruise

 

 

Sent from my iPad using Forums

 

Dear Bill:

 

Called Princess and got a representative that seemed to know and be informative. Basically it is what we know. They are having a longer time getting the glitches out of the program on the Regal and getting it going. Knowing that, they don't want to go through the disappointed customers for Royal that they do Regal (I translate that into OBC), they have taken the Royal off of the ***** program until things get worked out. For my March, 2018, cruise, the banner was taken off and she agreed by the way, but that doesn't mean that if things turn around and things start moving faster and smoother that the Royal won't be put back online to be ***** cruises. I.E., they have learned from the Regal fiasco. She even reiterated that initially Royal was supposed to go ***** online on January 19th, 2018, so my rep. wasn't denying anything.

 

Pooh

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What is the big deal, just a money maker for the cruise line... glad they will not have it on my Grand Princess cruise...

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What is the big deal, just a money maker for the cruise line... glad they will not have it on my Grand Princess cruise...

What is the big deal???

 

The big deal to me is that the marketing and hype, over the entire past year, has promised way more than Princess can deliver, and still keep to their original timeline. Implementing the ***** concept has proven to be more complicated than anyone anticipated ... this is not as simple as expanding the capabilities of the Princess at Sea app. This ever-changng rollout has become very embarrassing for the company, as they modify their website info and re-spin the program.

 

Indeed, would have been interesting had they enhanced Princess at Sea, contracted with the likes of Samsung for boatloads of devices (I bought a Samsung On5 at Best Buy to use as a music player only ... $50), placed devices in cabins for each passenger. Way less angst and $$$.

 

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Called princess got a very nice representative expressed my disappointment. Got 100 dollar obc. That will off set the increase in the drink pkg which is my real disappointment

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I just called - they offered $50 per person. I am in balcony on Regal. Booked with TA. Could probably insist to talk a customer representative to go higher then that but was not in a mood. My guess is too many people are calling now so they reduced it to $50

 

 

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I just called to ask about the ***** email we received; we were told it's a great thing yada, yada, yada. But, you're not apart of it. LOL....I was put through to a very sweet young woman who was going to put us on the waiting list. We would lose our mini-suite with extended balcony, etc. I said no, perhaps we could get the OBC I read about on CC? I punted and decided to ask, why not?

 

She said sure, let me get Guest Relations on the line and work on that! I was on hold for approximately 12 minutes waiting to hear the verdict.

 

It is $100 per passenger! Plus, they are giving it to our friends who are sailing with us and basically know nothing about the *****!!

 

All I can say is that Princess came through like a C-H-A-M-P in Customer Service!!

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I just called to ask about the ***** email we received; we were told it's a great thing yada, yada, yada. But, you're not apart of it. LOL....I was put through to a very sweet young woman who was going to put us on the waiting list. We would lose our mini-suite with extended balcony, etc. I said no, perhaps we could get the OBC I read about on CC? I punted and decided to ask, why not?

 

She said sure, let me get Guest Relations on the line and work on that! I was on hold for approximately 12 minutes waiting to hear the verdict.

 

It is $100 per passenger! Plus, they are giving it to our friends who are sailing with us and basically know nothing about the *****!!

 

All I can say is that Princess came through like a C-H-A-M-P in Customer Service!!

 

The reason it would have changed your stateroom is because there are only 110 rooms that have the new medallion reader installed in front of the door. That's what gets you into your stateroom. It will read both the Medallion and the cruise card. Oh, one limitation on the medallion, at least at the present ;point is that if you have a pacemaker installed, you will not be able to have a Medallion at all.

 

 

Tom

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Yesterday TA requested obc for us for our 2 Regal January cruises and it was denied. I called later myself and was denied also. Customer service said they don't know what they are going to do and to check back in mid December. Sure would like that extra obc to spend onboard.

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... there are only 110 rooms that have the new medallion reader installed in front of the door. That's what gets you into your stateroom. It will read both the Medallion and the cruise card.

 

Does anybody know why there are only 110 rooms with the medallion reader installed at the door? The ship went into dry dock in April 2017 so it could be ready for the November rollout.

 

To me, this is exceptionally poor implementation and management by Princess.

 

People have eluded to the fact that we should expect glitches when something of this calibre is new and being rolled out. I agree with this in principle. For example, I wouldn't have a problem if my Little Tagalong was a turtle but I wanted an Octopus. That's a glitch.

 

Not having the readers installed at stateroom doors, or the readers not granting access, isn't a glitch. These are fundamental essentials of the technology that should have been tested and tested again and again in a lab before ever announcing a firm roll-out date.

 

If readers still aren't installed, and Princess has a valid reason for this, then Princess should have converted from ***** to ***** PREVIEW long before final payment due dates on all upcoming cruises.

 

It would be much better for people to think that all Regal cruises between now and 'july' (or whenever) are PREVIEW but then be pleasantly surprised IF Princess completes a full rollout earlier.

 

But this 'keeping clients hoping' and not notifying until after final payment that you aren't part of the *****, is flat out ludicrous and disrespectful to the PRINCESS customers.

 

I realize many don't care if they get it, and many hope they won't, but there are some people who booked this cruise months ago, for this reason alone (*****).

 

Add to this insult is people have to call in to ask (or beg) for OBC - some are told yes, some are told no, some are given different amounts. All staterooms not selected for ***** should get the same OBC automatically applied (or a standard amount based on cabin type booked). That would be an organization being accountable for not delivering on what they promise to the customer.

 

This is being handled as professionally as Celebrity is handling their website - threw that in for those of you who read both threads ;). Sarcasm intended.

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Calling Princess tomorrow. We sail on 1/14 and just received word that we're not *****. We chose this ship over others for the ***** factor (new, thought it sounded neat), so we're disappointed. But some extra OBC would help make it right.

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I just called to ask about the ***** email we received; we were told it's a great thing yada, yada, yada. But, you're not apart of it. LOL....I was put through to a very sweet young woman who was going to put us on the waiting list. We would lose our mini-suite with extended balcony, etc. I said no, perhaps we could get the OBC I read about on CC? I punted and decided to ask, why not?

 

She said sure, let me get Guest Relations on the line and work on that! I was on hold for approximately 12 minutes waiting to hear the verdict.

 

It is $100 per passenger! Plus, they are giving it to our friends who are sailing with us and basically know nothing about the *****!!

 

All I can say is that Princess came through like a C-H-A-M-P in Customer Service!!

 

 

What ship and when, please

 

 

 

 

Sent from my iPad using Forums

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Dear Bill:

 

 

 

Called Princess and got a representative that seemed to know and be informative. Basically it is what we know. They are having a longer time getting the glitches out of the program on the Regal and getting it going. Knowing that, they don't want to go through the disappointed customers for Royal that they do Regal (I translate that into OBC), they have taken the Royal off of the ***** program until things get worked out. For my March, 2018, cruise, the banner was taken off and she agreed by the way, but that doesn't mean that if things turn around and things start moving faster and smoother that the Royal won't be put back online to be ***** cruises. I.E., they have learned from the Regal fiasco. She even reiterated that initially Royal was supposed to go ***** online on January 19th, 2018, so my rep. wasn't denying anything.

 

 

 

Pooh

 

 

Thanks Pooh. I am also on the royal in March. They offered me nothing even though it was supposed to be an ***** cruise. Did they just say sorry to you too? Here on cc it seems some are getting OBC

 

 

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People have eluded to the fact that we should expect glitches when something of this calibre is new and being rolled out. I agree with this in principle.

 

There are many posters here who are eluded by facts. :)

 

BTW, I completely agree with you about the roll out.

 

This was something that should have been beta-tested on ships long before

the first revenue cruise.

 

For instance, rather than having to disappoint many customers and only offer the medallions

to 100 cabins...

 

For a month or two before the scheduled roll out, they could have offered medallions to 100 beta-testers.

 

Just put a little note in the patter:

 

"If you would like to try the new medallion prior to the official start, visit the passenger services desk.

Quantities are limited.

Objects in mirror may be closer than they appear.

etc."

 

If there are problems for those folks, it doesn't make the company look bad, and even those

customers know they are helping to test something new.

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After calling back a second time, I got $100 pp OBC. My brother in law who’s sailing with us called and also got the same credit. We’re sailing on the Regal on 2/18.

 

 

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