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PoohUnderstands

Interesting update on upcoming royal sailings!!!

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First big assumption is that the Princess rep. I just spoke to knows her stuff I just learned the following:

 

If you have a Royal Princess booking already up to and including April-May, 2018, Princess is in the process of giving everyone a $50pp OBC (or $100 per cabin credit) for their cruise. I was told that they have processed this (must be done by individual booking!!!!) about through the 12/24 sailing and should be done by the end of the first week of January. If you do not see the extra OBC on your Personalizer by the beginning of the second week of January, she told me to call Princess. This is the base amount of OBC and it will not go down and "may" even go up with some other amenity, but nothing else confirmed yet but the $50pp OBC.

 

Also the "better" internet reception, like on the Regal, WILL be available on my March, 2018 sailing and others too she said. So here we have a conflict of information, but I will believe her as it is nicer! Grin. Also, if you are platinum level, you will have internet free for the entire 10 day cruise which is nice at whatever speed it will be.

 

Then she ended by telling me that "supposedly" they hope to have ***** up and running on the Royal by June 1, 2018, and that is why I did NOT get "the" email for my 10/2018 Royal cruise. Again, who knows. I see people with July, 2018 cruises who DID get the email!!

 

So the only thing definite, so to speak, is that we are getting $50 OBC. Will see what we all have to say around January 9th or so!!

 

So that's it folks. I see that people much closer to sailing (having already paid final) may be getting $100pp, I will take my $50pp and be a happy camper.

 

Pooh

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I sure hope you got the straight scoop. I'm not affected but have been disappointed that Princess hasn't stepped up to acknowledge that has made many Royal cruisers unhappy. Much better for them to offer up the OBC to all than to have each passenger call and beg for it!

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Don't want to be a killjoy, but checked with my very excellent TA and he spoke to his Princess contact who claimed to know nothing about this. But you never can tell with Princess!

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I'm confused. This is the 1st I am hearing about this.

 

Dh and I are both Elite and are booked on a 10-nighter on the Royal, coming up soon on 12/20/17. We have not gotten any additional OBC.

 

Is this something I am supposed to call and ask for? And, what exactly is it for? (So that if I do call, I don't sound like a crazy person!)

 

And, what is this about the free internet?

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Thanks for the update! This sounds like a reasonable way for Princess to handle it.

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I'm confused. This is the 1st I am hearing about this.

 

Dh and I are both Elite and are booked on a 10-nighter on the Royal, coming up soon on 12/20/17. We have not gotten any additional OBC.

 

Is this something I am supposed to call and ask for? And, what exactly is it for? (So that if I do call, I don't sound like a crazy person!)

 

And, what is this about the free internet?

 

 

With the ***** mess on the Regal they are giving out free entire cruise internet usage to elite and platinum level cruisers. I asked about this for Royal cruises and I was told that internet usage will be the same, i.e., free for the entire cruise for elite and platinum cruisers. But this was connected to the ***** cruises on the Royal which were supposed to start around January 18, 2018. The same for the OBC was for advertising certain cruises as being ***** and now not going to be.

 

Since your cruise is before ***** was even to begin on the Royal, I believe all this information does not apply to your cruise as it was never advertised as an ***** cruise was it? Sorry.

 

Pooh

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Don't want to be a killjoy, but checked with my very excellent TA and he spoke to his Princess contact who claimed to know nothing about this. But you never can tell with Princess!

 

I know right?! However, my representative did say they just got the email about the $50 OBC that morning. So who knows!!!! I just know what information she volunteered very readily to me.

 

Pooh

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I'm confused. This is the 1st I am hearing about this.

 

Dh and I are both Elite and are booked on a 10-nighter on the Royal, coming up soon on 12/20/17. We have not gotten any additional OBC.

 

Is this something I am supposed to call and ask for? And, what exactly is it for? (So that if I do call, I don't sound like a crazy person!)

 

And, what is this about the free internet?

 

Was this voyage ever classified as an Ocean Medallion voyage? I don't think the Royal was ever scheduled to be ***** this year. The only one was the Regal and that was to be followed by the Caribbean Princess. If this is the case, why would you expect an additional OBC?

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I too was confused. The OP indicated this applied to Royal bookings up to and including April-May and had been processed through the 12/24 sailing. There was nothing that stated it only applied to cruises marketed as *****. At least that's how I read it. I've not been following the ***** fiasco, in fact I'm not sure I want it, but we are booked on the Royal 1/9 so I was interested in this posting. Don't expect any extra OBC if it doesn't apply to my circumstances, but the information provided could lead one to think we were going to get some. I can certainly understand Metairiegal's questions.

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We are booked on the jan 19 sailing for 4 cruises. Jan 19 was to be the first ***** cruise. I called yesterday and spoke with a lovely agent named Irma who worked with me and a supervisor and got a $100 per person per cruise good will on board credit. So give them a call.

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With the ***** mess on the Regal they are giving out free entire cruise internet usage to elite and platinum level cruisers. I asked about this for Royal cruises and I was told that internet usage will be the same, i.e., free for the entire cruise for elite and platinum cruisers. But this was connected to the ***** cruises on the Royal which were supposed to start around January 18, 2018. The same for the OBC was for advertising certain cruises as being ***** and now not going to be.

 

Since your cruise is before ***** was even to begin on the Royal, I believe all this information does not apply to your cruise as it was never advertised as an ***** cruise was it? Sorry.

 

Pooh

 

Oh ok.

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Was this voyage ever classified as an Ocean Medallion voyage? I don't think the Royal was ever scheduled to be ***** this year. The only one was the Regal and that was to be followed by the Caribbean Princess. If this is the case, why would you expect an additional OBC?

 

Kinda harsh, huh?

 

I do not EXPECT an additional OBC.

 

I stated I was confused because I had not hear that before. I really haven't even been following anything about Regal/Royal Ocean Medallion voyages. But, the thread title about Royal cruises caught my attention.

 

As the OP has come back to explain nicely to me, this was not for my Royal cruise.

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I too was confused. The OP indicated this applied to Royal bookings up to and including April-May and had been processed through the 12/24 sailing. There was nothing that stated it only applied to cruises marketed as *****. At least that's how I read it. I've not been following the ***** fiasco, in fact I'm not sure I want it, but we are booked on the Royal 1/9 so I was interested in this posting. Don't expect any extra OBC if it doesn't apply to my circumstances, but the information provided could lead one to think we were going to get some. I can certainly understand Metairiegal's questions.

 

Yes, that explains my confusion exactly. Very nice post. :)

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Ok, I would like to apologize to one and all. I made a BIG assumption when I wrote this post in that I didn't think that everyone wouldn't know (and really why should they!!!! Sorry) that ***** didn't start(supposedly) on the Royal until 01/19/2018. Should have started out with that fact!

 

Pooh

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IIRC, some posters claimed that cruise fares for ***** cruises were higher. Seems they may have a point now that Princess is giving OBC for cruises that were sold as having ***** and now don't.

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Was this voyage ever classified as an Ocean Medallion voyage? I don't think the Royal was ever scheduled to be ***** this year. The only one was the Regal and that was to be followed by the Caribbean Princess. If this is the case, why would you expect an additional OBC?

***** was to commence around 1/18/18 +/-. Though I'm not so sure all are EXPECTING an OBC, the cruises will be different than what had been for promoted for months. Royal was to get the ***** next after the Regal.

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Ok, I would like to apologize to one and all. I made a BIG assumption when I wrote this post in that I didn't think that everyone wouldn't know (and really why should they!!!! Sorry) that ***** didn't start(supposedly) on the Royal until 01/19/2018. Should have started out with that fact!

 

Pooh

 

Pooh, thank you for clarifying. However, there is someone else here who really needs to apologize. I'll never understand why some people feel like it's okay to be rude/snarky on these boards. By the way, I love your picture. We used to cruise a lot Thanksgiving week and we've done Christmas twice. Love seeing the Caribbean decorated for Christmas. Enjoy your upcoming cruises.

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Ok, now I KNOW for sure that Princess reads our threads, but how did they know it was me?

 

Just got a call from a gentleman in corporate as he wanted to correct the mis-information that I was given when I wrote this thread (and the rep. who gave me the information is being updated to the correct information.) First of all there is no blanket $50 pp OBC being given out. It is on a one by one personal contact basis.

 

Also the free entire cruise internet for Elite and Platinum was just for the first couple cruises on the Regal as they were short ones and it was part of their apology for Regal ***** not being up and running. Also, the really cool high speed internet of the Regal( and it is running at a "better" higher speed than even they were expecting) will probably NOT be up and running for my March cruise on the Royal.

 

So basically the entire conversation given to me by this first representative was completely in error!!!!!!!!!!!!!

 

So guys, there you have it. Oh, as an apology from Princess for the incorrect information, I received immediately $100pp OBC for my March cruise. I know things can get a little frustrating with Princess sometimes, but I do believe that they do try more than other companies and they are trying to keep up with things.

 

Pooh

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And another interesting aside. While I was on the phone with the corporate rep. I received an email....... "the email" stating that my October, 2018, cruise will not be an ***** one either. There it is official. Another disappointment. Sigh.

 

Pooh

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And another interesting aside. While I was on the phone with the corporate rep. I received an email....... "the email" stating that my October, 2018, cruise will not be an ***** one either. There it is official. Another disappointment. Sigh.

 

Pooh

Thanks to Cruise Critic I too got a $200 room credit for my January 19th sailing on Royal. My travel agent called, was on hold for quite some time but she got me the credit. Thanks again Cruise Critic

 

Sent from my SM-T350 using Forums mobile app

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Ok, now I KNOW for sure that Princess reads our threads, but how did they know it was me?

 

 

Pooh

 

Yeah some people give out waaaaaaay to much information thinking they are on an "anonymous" message board.

 

You have talked about your different cruises by month and ship, you said what day you called Princess and you have your location listed at the top of you posts.

 

For Princess it only took them about 3 seconds in their search engine to find you and your phone number. Scary isn't it.

 

But thank you for reporting back what you were told.

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Ok, now I KNOW for sure that Princess reads our threads, but how did they know it was me?

 

Just got a call from a gentleman in corporate as he wanted to correct the mis-information that I was given when I wrote this thread (and the rep. who gave me the information is being updated to the correct information.) First of all there is no blanket $50 pp OBC being given out. It is on a one by one personal contact basis.

 

Also the free entire cruise internet for Elite and Platinum was just for the first couple cruises on the Regal as they were short ones and it was part of their apology for Regal ***** not being up and running. Also, the really cool high speed internet of the Regal( and it is running at a "better" higher speed than even they were expecting) will probably NOT be up and running for my March cruise on the Royal.

So basically the entire conversation given to me by this first representative was completely in error!!!!!!!!!!!!!

 

So guys, there you have it. Oh, as an apology from Princess for the incorrect information, I received immediately $100pp OBC for my March cruise. I know things can get a little frustrating with Princess sometimes, but I do believe that they do try more than other companies and they are trying to keep up with things.

 

Pooh

Unless something has changed since the other day they're still telling the internet managers that the high speed internet will be up & running by the first of the year.

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Unless something has changed since the other day they're still telling the internet managers that the high speed internet will be up & running by the first of the year.

Are you referring to high speed internet on the Royal Princess, and if so, where did you get this info? I'll be on the December 30 sailing and was considering purchasing internet minutes in advance, but may wait if it's likely that high speed internet will be working by then.

 

Sent from my SM-N950U using Forums mobile app

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And another interesting aside. While I was on the phone with the corporate rep. I received an email....... "the email" stating that my October, 2018, cruise will not be an ***** one either. There it is official. Another disappointment.

 

Wow. That is a huge delay, and apparently growing.

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We are on the November 9, 2018 sailing on the Royal and also just received the Email that ***** won't be available ;o)

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We are booked on the jan 19 sailing for 4 cruises. Jan 19 was to be the first ***** cruise. I called yesterday and spoke with a lovely agent named Irma who worked with me and a supervisor and got a $100 per person per cruise good will on board credit. So give them a call.

I'm on this cruise too. I booked with a T A . Will she need to call or can I call to get the obc ?

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I'm on this cruise too. I booked with a T A . Will she need to call or can I call to get the obc ?

 

I would call first as it will be more efficient if they will do it for you right then and there. Hopefully now, as they are giving out OBC readily, they will do it for you. If not, you will have to have your TA call and get it for you.

 

Pooh

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I would call first as it will be more efficient if they will do it for you right then and there. Hopefully now, as they are giving out OBC readily, they will do it for you. If not, you will have to have your TA call and get it for you.

 

Pooh

 

Thanks. Will do.

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I just spoke to Princess, and they gave us $100 per person for our 20 day sailing on the Royal for 29 January. We did not need to go through our TA. Thanks to Cruise Critic for alerting us to the OBC.

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In this age of instant communications, I find it hard to understand why every Princess employee who answers phone calls or email from passengers and travel agents can't respond from the same script. Consistently inconsistent should be their motto.

I have booked a 20 day cruise that is made up of 2 ten day cruises. I am getting two cruise credits for this cruise even though it was booked under one booking number. This cruise on the Royal has had the ***** canceled and OBC given to those who have called in or had their TA call in. Some have gotten $100 pp for the 20 day cruise while others have gotten $100 pp for each 10 day cruise segment.

The decision to give customer satisfaction OBC should come from one individual in the Princess management and his or her instructions about it should be transmitted to every Princess representative who answers customer calls. Then there would be no inconsistencies. These inconsistencies just cause more people to make more calls and more work and expense for Princess.

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