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ChicagoCrafter

Twice daily cabin service?

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I'm not sure if the system is set up fleet wide yet, but on embarkation days for both of our most recent cruises (Glory and Sunshine), our steward introduced himself to us, and gave us a form with allowed us to select either morning service, evening service, or twice daily service. While the twice daily option was clearly available as a selection on the form, one of the stewards (on the Glory) sold once-daily service very hard, and pushed back a bit when I selected twice daily service. I relented, and selects morning service, but most days on both cruises, the cabin was serviced twice daily. JH insists that twice daily service is still the norm, but don't be surprised if your steward tries to convince you to request either morning or evening. For us, twice daily service is nice, but not really needed.

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Evening turndown service is listed as a cabin amenity on the Carnival website. We like and receive morning service and nightly turndown regardless of what a steward may indicate to the contrary.

 

 

 

 

ALL THE PERKS. IN EVERY ROOM.



 

With all this comfort and all these standard features,

you've gotta try real hard to get homesick on a Carnival cruise.

 

 

  • 24–hour room service
  • 24–hour room steward
  • Soft, cozy linens (Carnival Comfort Collection®)
  • Personal safe for valuables

  • Nightly turndown service
  • Plenty of closet and drawer space
  • Private bathroom and shower

  • Television
  • Individual climate control
  • Telephone

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Carnival cutting back on cabin stewards shouldn't have any impact on the passenger's desires. If the steward pushes you toward once a day then it might be time to push back. Call guest Services while he or she is insisting on once a day and let them handle it.

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Yes....Both are available. On my cruise on the Vista...Our steward politely asked if we preferred twice a day or once a day (morning or evening) It didn't appear he cared either way.

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The turn down service is a nice touch. It seems all they do, other than turn down the covers, is add a scoop of ice to the bucket, and put a towel animal somewhere. They are not cleaning the bathroom again. But they would remove room service trays and hopefully take away used towel, etc.

 

Honestly I would be fine without turn down, but it is nice to come back from dinner to a more tidy cabin. So given the option I would choose both services.

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On our last cruise (over a year ago), when we met with the room steward he really tried to sell us hard on the "once a day" service. Yes, twice is an option, but told us repeatedly how it "really wasn't necessary" to have twice a day cabin service. We prefer twice a day and that's what we told him, but he made it awkward. I didn't appreciate that.

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YES, YES, DID I SAY YES...in December we asked for evening service and our steward serviced our room in the morning and we had turn down service..

 

 

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Your room steward is included in the price of the cruise along with food, cruise director, entertainers, and the muster drill. The cruise line also charges each room a suggested tip for the service.

 

I would always ask for twice a day service, and I do not hesitate to politely mention any additional service required.

 

With the current unpleasant need for additional security in hotels, I feel a twice daily visit by staff is better to keep trouble at bay.

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Wer always request Twice daily service as we do not reuse towels and shower at least twicew a day when cruising and going on shore excursions. We had a little pushback on the last two but informed the cabin steward we have always received both and will continue to do so and then politely asked for their Business Card. Serviced twice a day no further questions asked.

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Is evening service only a turn down type service, or can once a day be in the evening when they do the entire room? In other words, if we want once a day service only, would it need to be in the morning or could it be in the evening?

 

Thanks,

Janet

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Is evening service only a turn down type service, or can once a day be in the evening when they do the entire room? In other words, if we want once a day service only, would it need to be in the morning or could it be in the evening?

 

Thanks,

Janet

I have been asking for evening service and that is what they did

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Our last cruise the steward offered morning or evening and I asked for both. He looked sad, but that's not my problem. Damned Carnival and their reduction in staff...

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I asked for both on the Paradise two weeks ago and did get some push back from the steward. I relented and agreed to towels in the morning and service in the evening. It really is all I need, but I will always miss what steward service was like when I got hooked on cruising.

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We're tidy in the cabin on cruises. We desire service in the morning and for the evening we want dry towels, ice and the Fun Times.

It would be a deal breaker for us not to get towels and ice in the evening.

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On our last cruise, the steward was pushy about twice daily service. I had come prepared. I handed him this and asked if Carnival had changed their terms from the website.

 

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On our Thanksgiving cruise, our steward met us and gave us the little tick sheet so we could mark our preference. We, of course, selected twice-daily service, and there was no push-back.

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Yes, you can still have your steward service your room twice each day. I am glad that we now have the option of picking just one time. We pick morning service and it is much more convenient for us! In the past we would put out the Do Not Disturb sign in the evenings, but now we don't have to worry about remembering to put it out before we go to dinner or a show.

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Too much attitude? Remember that tips are adjustable at Guest Services. I've never adjusted them, but I could.

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To be honest, I miss the days when you didn't have to worry about it. You walked in your cabin and was never asked about service and it was just done twice a day. I have had issues one time when the steward asked if I just wanted morning or evening and I said both. I know its Carnivals fault and not the steward, but when I see so many people say they get guff when asking for both it irritates me. Asking the guest for one of the three should be universal and well as when the guest ask for both their shouldn't be an attitude back to the guest. Just wish it went back to the old times so you don't have to feel bad, or get an attitude for asking for both. :( Just my thoughts.

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I asked for twice a day on the Vista and tbh I was lucky I got one. Additional tips stayed in my pocket that cruise.

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We are happy with once a day. In the evening. My sister worked 3-11 shift and got accustomed to being up very late and sleeping very late. So getting her out of bed before noon except for early excursions is a pain. Always felt guilty not allowing the steward in for AM service. So evening only suits us fine. EM

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We always ask for both as well. They don't have to clean both times since we're very tidy people, but empty the trash and give me fresh towels, make the bed and turn down at night. We don't reuse towels so fresh towels are nice and it's nice to have the bed made. We don't make beds at home so it's nice to have it done when we're on vacation. We use the refrigerator so we don't need ice (the fridge does stay cool if you keep the cabinet door open btw) but the trash can is fairly small so it's nice to have it emptied. We also couldn't care less about the Fun Times, that's just another waste of paper to us since the Hub app is fleetwide now. No need for it on the app AND a paper copy.

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To be honest, I miss the days when you didn't have to worry about it. You walked in your cabin and was never asked about service and it was just done twice a day. I have had issues one time when the steward asked if I just wanted morning or evening and I said both. I know its Carnivals fault and not the steward, but when I see so many people say they get guff when asking for both it irritates me. Asking the guest for one of the three should be universal and well as when the guest ask for both their shouldn't be an attitude back to the guest. Just wish it went back to the old times so you don't have to feel bad, or get an attitude for asking for both. :( Just my thoughts.

 

It isn't the best way to start a cruise and I agree it's Carnival's fault putting us at odds with the room stewards. I've had push-back on our last two cruises it it just left a bad taste in my mouth.

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When it is just me or even 2 adults it is Ok to cut back but when I add in some kids...we need clean towels and turn down encourages bedtime.

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It isn't the best way to start a cruise and I agree it's Carnival's fault putting us at odds with the room stewards. I've had push-back on our last two cruises it it just left a bad taste in my mouth.

I haven't cruised in a while and am surprised this is happening so often. If I felt the steward was resisting our preference, or if there was any uncomfortable moment about this, I would just drop a polite note to the Hotel Director.

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Thanks. Last year on Glory we were asked one or the other, no option for both so we chose evening. But, having cruised carnival before we may use of the cruising/snoozing sign and our steward stopped us one day to say "cruising" means service please, and that we'd only asked him for evening, so why were we putting the sign up during the day.

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This preference/choice should be added online with bed setup, dining time, special occasion or needs selections. I suspect it is not because stewards want to have that first personalized interaction and form a “bond” but if they are going to push back on your choice it’s a lasting negative first impression.

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This preference/choice should be added online with bed setup, dining time, special occasion or needs selections. I suspect it is not because stewards want to have that first personalized interaction and form a “bond” but if they are going to push back on your choice it’s a lasting negative first impression.

 

Stewards are doing this as their workload has increased.

 

Also they know that many new cruisers have no idea that 2x has been the norm for many years so they try to reduce their load.

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We do twice daily. It’s nice to come back to a tidy room and we usually have a tray in there etc and need more ice. We re use towels no problem. But we have the couch turned into a bed in the evening and back to a couch in the morning so we can use the most space. We were encouraged to do once a day and started there, but then left a note to up it to twice a day the next day which was done no problem. Later this month we’ll plan for twice a day.

 

 

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Stewards are doing this as their workload has increased.

 

Also they know that many new cruisers have no idea that 2x has been the norm for many years so they try to reduce their load.

 

I agree. Add it to the online preferences to remove any awkward conversation. This will also give Carnival a good idea of guest expectations and they can have staffing at appropriate levels.

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I agree. Add it to the online preferences to remove any awkward conversation. This will also give Carnival a good idea of guest expectations and they can have staffing at appropriate levels.

 

The conundrum for Carnival, here, is that they've already reduced the staff, so now they have to attempt to curtail the guest's expectations to match the diminished level of staffing.

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Is it still possible to request service twice a day or is the option completely gone?

You just choose.

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The conundrum for Carnival

 

You are right, that is Carnival's conundrum. A conundrum they created solely on their end and without guest input or prompting. It is their conundrum to solve.

 

I suspect they thought many of us would have simply graduated to Princess by now and this issue would simply vanish.

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I agree. Add it to the online preferences to remove any awkward conversation. This will also give Carnival a good idea of guest expectations and they can have staffing at appropriate levels.

 

 

 

Where is that dead horse stick? Which awkward conversation is that? 7 cruises since they started it and not one awkward conversation, I must be very lucky. 4 of those times I did see a card, guess how many options there were?

 

 

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Where is that dead horse stick? Which awkward conversation is that? 7 cruises since they started it and not one awkward conversation, I must be very lucky. 4 of those times I did see a card, guess how many options there were?

 

 

Sent from my iPad using Forums

 

Read the replies of steward push back. Also you've been around the block, many new cruisers may not realize twice daily is an option if a room attendant is not 100% forthcoming regarding choices. I'm not against choice, I just think it would make things simpler for everyone if that choice was put online to select before boarding, just like you select if beds are to be together or apart.

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