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10/8/2018 10 night Canada cruise on Gem missing?

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This itinerary is no longer showing up as bookable, and the info on my reservation is now showing a Quebec to NYC itinerary, instead of the roundtrip from NYC that I booked. Anyone have any info on this yet?

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It may well have something to do with the DAWN and the GEM swapping places (Boston & New York).

Also I think I read somewhere here at CC about the Boston Bermuda cruise being replaced with Boston Bahamas ???

The Bermuda service being out of New York instead of the Bahamas ???

Whole lot of shaking swapping switching in this Atlantic market !!!

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It may well have something to do with the DAWN and the GEM swapping places (Boston & New York).

That would be great if that's all it is. But I thought they weren't swapping till 2019?

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It may well have something to do with the DAWN and the GEM swapping places (Boston & New York).

Also I think I read somewhere here at CC about the Boston Bermuda cruise being replaced with Boston Bahamas ???

The Bermuda service being out of New York instead of the Bahamas ???

Whole lot of shaking swapping switching in this Atlantic market !!!

that is for 2019 and onwards. Gem is still in NYC for the 2018 year.

 

I also noticed my September 28 cruise to Canada is missing too on the NCL website.. I think that is the cruise before yours as my cruise returns on October 8. When i log into myNCL account' date=' i see this:

[img']https://s14.postimg.org/nh7093zm9/Untitled.png[/img]

 

something is really strange

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That would be great if that's all it is. But I thought they weren't swapping till 2019?

 

Could be a temporary down period of NCL reservations computers while they reload calibrate adjust and

sense how much more revenue they can get by playing musical ships.

 

What would be odd would be to start the repositioning at a foreign port (Quebec) rather than a place of

routine presence as would be NYC or Boston.

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Left side is what myNCL account is showing for my cruise and the right side is the PDF confirmation from my booking. This is for my September 28 cruise. Something is really wrong with the Canada cruises.

Untitled.png

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I was looking at doing a repeat of my B2B 2016 cruise out of Boston to Quebec and the return.

NCL is not offering that itinerary as a B2B but splitting it up and making it a more expensive cruise.

 

Someone is throwing blind folded darts at a revolving piñata dart board again !

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Left side is what myNCL account is showing for my cruise and the right side is the PDF confirmation from my booking. This is for my September 28 cruise. Something is really wrong with the Canada cruises.

Untitled.png

 

Yes it sure is - ports missing Portland Gaspe' La Baie (Saguenay) Bar Harbor St. Johns

Halifax stops going either way are standard.

Looks as if NCL is turning this cruise in a sea inclusive trip instead of port !

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Well, my PCC wasn't able to get a firm answer, nor was his supervisor. It was suggested to wait before doing anything, as they will offer some OBC if they cancel the sailing, but if we cancel first we just get our deposit back. It definitely looks like they are playing with ship placements though, and not in our favor! :mad:

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Well, my PCC wasn't able to get a firm answer, nor was his supervisor. It was suggested to wait before doing anything, as they will offer some OBC if they cancel the sailing, but if we cancel first we just get our deposit back. It definitely looks like they are playing with ship placements though, and not in our favor! :mad:

the only thing i could think of is that maybe NYC market can not handle two ships doing Canada cruises? I remember when i booked my cruise last year, both the Escape and Gem was doing Canada cruises in September/October. Now the NCL website is only showing the Escape doing the 7 day Canada cruises. Something is going on with the 10 day Canada cruises, maybe they are not as popular as the normal 7 day cruises.

 

I guess i have to wait and see on what happens to my cruise too

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Well, my PCC wasn't able to get a firm answer, nor was his supervisor. It was suggested to wait before doing anything, as they will offer some OBC if they cancel the sailing, but if we cancel first we just get our deposit back. It definitely looks like they are playing with ship placements though, and not in our favor! :mad:

i sent a tweet to Norwegian on twitter. They replied stating that their system shows the ship returning back to NYC and that is a glitch with their website

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i sent a tweet to Norwegian on twitter. They replied stating that their system shows the ship returning back to NYC and that is a glitch with their website

That would be great if it's just a glitch. Fingers crossed!

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Sure hope this is a glitch. We're booked on this 10 day (they really don't offer many 10 day cruises with this Canada/NE itinerary). We LOVE overnighting in Quebec, and this is to be a truly relaxing cruise for us, we've done all these ports 2-3 times and really enjoy them. I've booked a hotel, but no air travel yet. Will be watching this thread now with an eagle eye.

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We are 3 couples booked on the 10/8 Gem cruise to celebrate two birthdays and an anniversary. Luckily we have not purchased airfare or hotel... although now that I think about it we have hotel room reserved through NCL as part of the voyage of distinction promo. Hotel room can be cancelled. The 7 night Dawn out of Boston to Quebec City and the return 7 night cruise back to Boston had been on our bucket list for quite a while. Only one duplicate port stop and good itinerary. When we saw the Gem 10 night cruise we decided to do it instead because we love the Jewel class ships and the 10 day itinerary is also good and we'd only be paying for one cruise.

 

Larry and I were already booked on the Bliss Pacific Coastal Sept 30/Oct 5th when our friends chose the Gem as their birthday celebration cruise. We decided to do both and just deal with getting across the country for the second cruise. If the Gem October 8th cruise is drastically changed I wouldn't mind cancelling it and booking the Bliss 8 night Mexican Riviera cruise that follows the 5 nighter. Will have to see how it all transpires.

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I really hope this is a glitch. The main selling point for this cruise for us was the fact that it was a roundtrip out of NYC. While I understand that ports are subject to change, switching the cruise from a round trip to a one way is not cool. At all.

 

I'm still thinking this is just a website screw up and will all be resolved shortly. Time will tell.

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We're booked on the Oct. 8th Canada/New England cruise. I've been trying to get some information about what's happening but haven't had success. Our travel agent is on holiday but left a message replying to my call, saying our bookings are all in place! She obviously has missed the point.

 

I haven't been able to get a response from NCL.

 

I'm now seeing online travel sites either not listing the Gem October cruises, or saying "Sold Out".

 

We're flying from Australia, cruising to Bermuda on the Escape, Sept 30 - Oct. 7, then a day after that cruise we are supposed to board the Gem.

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Do you think the temporary lowered speed limits due to whale migration instituted this fall will

be permanent during whale migration season? That would explain altered itineraries.

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I called NCL yesterday to inquired about the 9/28 cruise, and it was a complete waste of time. At first the rep told me that as she couldn't see any change of itinerary notice for that cruise in her system, it must have always been a one way cruise to Quebec :rolleyes:. Ummmm - no.

 

When I finally convinced her that, yes, it was a round trip cruise out of NYC when I booked a year ago, she just played the "cruise contract gives us the right to change ports" card. I told her that I understood that, but that I thought switching from a round trip cruise to a one way, disembarking in another country, should at least warrant an email from the company alerting passengers if this is actually what's happening.

 

The only other information she had was that they had received a notice that day stating that those cruises were not available for sale at this time. Whatever that means. :mad:

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Pens Fan, i have the same problem. It seems that it is either a glitch on their website or that they are changing itinerary for the Gem. We have to wait for the official news from NCL once they update everything. I noticed all of the Gem 10 day Canada cruises is gone and they are no cruises currently schedule for the Gem in October 2018.

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Something very similar happened in 2016 when our 11-day Mexican Riviera cruise on the Sun turned into a Panama Canal cruise. Crossing my fingers but not hopeful.

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We also have the 10 day on Sept 8th. These are the ports I expect; mine is still correctly showing roundtrip NYC. When the listing went missing, I member of our role call called their TA, who called NCL; NCL did not know about the missing entry and said the cruise was still on. I read some 2017 reviews on cutting their port times shorter due to just added speed limits. I hoped the 2018 schedule accounted for the new speed limits, but I don't know.

 

Here is ours in MyNCL with the NYC return:

DayLand Tours And Cruise PortsArriveDepartBooked

Sat New York, New York---4:00 PM

Sun At Sea------

Mon Sydney, Nova Scotia11:00 AM6:00 PM

Tue Charlottetown, Prince Edward Island9:00 AM5:00 PM

Wed At Sea------

Thu Quebec City, Quebec8:00 AM---

Fri Quebec City, Quebec---2:00 PM

Sat At Sea------

Sun Halifax, Nova Scotia11:00 AM8:00 PM

Mon At Sea------

Tue New York, New York (Flight Departure)9:00 AM---

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Just saw tis is another group:

 

Dear Valued Guests and Travel Partners,

Norwegian Cruise Line has important information for you regarding Norwegian Gem's 10-Day Canada & New England sailings from New York from September 8, 2018 to October 18, 2018. All guests booked on this sailing need to be aware of this change and travel professionals are asked to forward this information to their clients.

Because of a scheduling change the 10-Day Canada & New England sailings departing on these dates are no longer available. Norwegian is offering guests currently booked and fully deposited on this sailing the following options:

- Option 1: Move to one of Norwegian Gem's new Canada & New England sailings from September 8, 2018 to October 8, 2018 and your cruise fare will be protected.

- Option 2: Move to any available sailing in our fleet at the current published fare and your deposit will be applied towards the new sailing date. If you choose this option and are booked in an Inside, Oceanview, Balcony or Mini-Suite a $25 onboard credit will be applied to your onboard account. If you are currently booked in a suite (categories beginning with S or H) you will receive a $50 per stateroom onboard credit. Onboard credits can be used on any expenditure on the ship excluding service charges.

Norwegian will also cover up to $300 maximum per person air change fees. We look forward to hearing from you by January 22, 2018, so that we can modify your reservation. If we don't hear from you by January 22, 2018, your reservation will be cancelled. We are standing by to assist you on our dedicated support line at (877) 461-1160 from 9:00 am to 6:00 pm ET Monday through Friday.

Below are the new itineraries for Norwegian Gem sailings between September 8, 2018 and October 18, 2018 for your reference.

https://www.ncl.com/sites/default/files/NCL-ItinChgs_Gem-2018-2019-Deployment-Revised-NYC.pdf

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Dear Valued Guests and Travel Partners,

 

Norwegian Cruise Line has important information for you regarding Norwegian Gem's 10-Day Canada & New England sailings from New York from September 8, 2018 to October 18, 2018. All guests booked on this sailing need to be aware of this change and travel professionals are asked to forward this information to their clients.

 

Because of a scheduling change the 10-Day Canada & New England sailings departing on these dates are no longer available. Norwegian is offering guests currently booked and fully deposited on this sailing the following options:

 

- Option 1: Move to one of Norwegian Gem's new Canada & New England sailings from September 8, 2018 to October 8, 2018 and your cruise fare will be protected.

 

- Option 2: Move to any available sailing in our fleet at the current published fare and your deposit will be applied towards the new sailing date. If you choose this option and are booked in an Inside, Oceanview, Balcony or Mini-Suite a $25 onboard credit will be applied to your onboard account. If you are currently booked in a suite (categories beginning with S or H) you will receive a $50 per stateroom onboard credit. Onboard credits can be used on any expenditure on the ship excluding service charges.

 

Norwegian will also cover up to $300 maximum per person air change fees. We look forward to hearing from you by January 22, 2018, so that we can modify your reservation. If we don't hear from you by January 22, 2018, your reservation will be cancelled. We are standing by to assist you on our dedicated support line at (877) 461-1160 from 9:00 am to 6:00 pm ETMonday through Friday.

 

Below are the new itineraries for Norwegian Gem sailings between September 8, 2018 and October 18, 2018 for your reference.

 

https://www.ncl.com/sites/default/files/NCL-ItinChgs_Gem-2018-2019-Deployment-Revised-NYC.pdf

 

No more 10 day round trip canada cruises. i dont understand this logic. I hate one way trips.

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While I'm bummed about the one way trip - now we will have to fly vs an easy drive to and from NYC, I do like the extra ports. I haven't received an email, but we booked through a TA, so I imagine I'll be getting one shortly.

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Our original 10 day October 8th cruise is being cancelled but we like the replacement Gem cruise on October 8th better. Cruise is now 12 day one way cruise from Quebec City to New York. We do not leave Quebec City until 8 pm day after boarding. We don't lose any port stops and we gain two additional days and six additional port stops. Fare is protected.

 

My email came this morning.... it came from donotreply instead of NCL so if you didn't receive an email check your spam folder.

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This is what NCL shows (in email attachment) as the itinerary for the replacement October 8th Gem cruise

 

Mon Oct 8 Quebec City embark and overnight

Tues Oct 9 depart Quebec City at 8 pm

Wed Oct 10 Saguenay (La Baie) Quebec 8 to 5

Thur Oct 11 At Sea

Fri Oct 12 Charlottetown, Prince Edward Island 8 to 5

Sat Oct 13 Sydney, Nova Scotia 8 to 5

Sun Oct 14. Halifax, Nova Scotia 8 to 5

Mon Oct 15. Saint John, Bay of Fundy, New Brunswick 10 to 6

Tues Oct 16 Portland, Maine 8 to 5

Wed Oct 17 Bar Harbor Maine 8 to 5

Thurs Oct 18 Boston, MA. 8 to 4

Fri Oct 19 At Sea

Sat Oct 20 New York

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Our October 1st Pacific Coast is now canceled as well. When I called NCL the other day as the cruise went missing the person on the telephone told me it was sold out. Today the dreaded email arrived and the cruise is canceled. Disappointed yes, especially as I have to deal with the airline and cancellation of the great price tickets. I already canceled our hotel. The expensive Bliss is not an option. The price per person is double, yep double what we paid for the Pearl. The substitute cruise is not even showing. Perhaps they will cancel that one as well.

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We were booked on the 10 day New York to Quebec City October 8th and are now booked on the new 12 day itinerary for the Gem Quebec City to New York also sailing October 8th. I called the number shown on the email received from donotreply (NCL), gave them my booking number and said we wanted to change to the new itinerary. Be prepared for a wait .... I played bridge online while I held for about an hour. The person who helped me was a little confused at first but we got through it. We were not able to keep our originally booked stateroom but did get another sideways interior in same area so are ok with that. Be prepared with a deck plan in front of you in case you run into the same situation. They honored the cruise fare price without any problem. The new beverage promo charge was based on 20% of the new $89 per day rate if you purchase beverage package but I was able to have promo charge revised to 18% of $79 per day since that was rate in effect when we booked. She said fare is protected but agreed to protect the promo service charge as well.

 

We did lose the voyage of distinction or whatever they called it promos ($50 per port shore excursion credit, phone call credit, internet minutes) since not a promotion on the replacement cruise itinerary. This is not a big deal to us . Our booking number did not change and I can see our booking on ncl.com.

Good news is that the cruise (reservation number didn't change) once again shows on my ncl.com and the itinerary is as listed in the attachment to the email received this morning. Hope this itinerary "sticks" because we love it.

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KJQ, I looked on NCL website. Looks to me like the new itinerary hasn't been released yet for general booking, probably since they want those who had cruise disruptions/cancellations to get a stab at this first, thru the date they gave us (Jan 22) before they start general booking-maybe I'm wrong but that makes sense to me.

I am like you, this is what I will be looking at too. Not a bad trade;) Shhh!

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Our October 1st Pacific Coast is now canceled as well. When I called NCL the other day as the cruise went missing the person on the telephone told me it was sold out. Today the dreaded email arrived and the cruise is canceled. Disappointed yes, especially as I have to deal with the airline and cancellation of the great price tickets. I already canceled our hotel. The expensive Bliss is not an option. The price per person is double, yep double what we paid for the Pearl. The substitute cruise is not even showing. Perhaps they will cancel that one as well.

 

I'm booked on the Pearl for the Pacific Coast too. I wasn't able to call before they closed tonight. Do you know anything about the 9 night cruise they are offering? Is it still sailing from Vancouver? Ports? I'm desperate for answers. I doubt I will sleep much tonight. I also had flights booked and had spent a lot of time looking for a deal on a hotel in LA for a week after our cruise.

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I'm booked on the Pearl for the Pacific Coast too. I wasn't able to call before they closed tonight. Do you know anything about the 9 night cruise they are offering? Is it still sailing from Vancouver? Ports? I'm desperate for answers. I doubt I will sleep much tonight. I also had flights booked and had spent a lot of time looking for a deal on a hotel in LA for a week after our cruise.

NCL had no information about the 9-day mentioned in the email. It seems they offered something that does not exist yet. That is scary to me! You have to request your "airline change fee" through their website. The offer is up to $300 per person. We had "flash sale" air through United so when we change our reservation NCL at some point will reimburse you. When and how is the question and of course no definitive answer. Anyone with prior knowledge please share with us in the air change fee. I canceled my hotel no issue there.

 

No cruises for October 2018 for the Pearl, Gem, or Jewel show in NCL web site.

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This was our first time using Norwegian. Not a good start. The new itinerary really stinks because none of the 10-day cruises are a round trip out of New York. Our original cruise was September 18–28 out of New York. My wife really does not like flying, which is why the round trip was so enticing. Do you believe there is anyway I can get Norwegian to pay, at least partially, for a trip back from Quebec City to New York? I find it unacceptable that I would have to pay all of this extra money to get back to the US.

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This was our first time using Norwegian. Not a good start. The new itinerary really stinks because none of the 10-day cruises are a round trip out of New York. Our original cruise was September 18–28 out of New York. My wife really does not like flying, which is why the round trip was so enticing. Do you believe there is anyway I can get Norwegian to pay, at least partially, for a trip back from Quebec City to New York? I find it unacceptable that I would have to pay all of this extra money to get back to the US.

 

I'm sorry that you are in this situation. Given NCL's history when they make changes like this there is no way they will pay for 1 penny of anything, they will quote their cruise contract which states they can change, cancel and rearrange ports to their liking. Can you look at Amtrak instead of flying?

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Wow, we really got disappointed on this one. We were booked to sail 10/8 on the Gem. They cancelled it officially yesterday afternoon, put out the new options yesterday afternoon. This morning at opening time for their dedicated help desk, all 4 cabins in the category I had booked were already sold out for the revised 10/8 sailing.

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I'm sorry that you are in this situation. Given NCL's history when they make changes like this there is no way they will pay for 1 penny of anything, they will quote their cruise contract which states they can change, cancel and rearrange ports to their liking. Can you look at Amtrak instead of flying?

 

We are currently looking at Amtrak. Seems we can get a train from Quebec City to Montreal. Then we’ll have to stay for one night. Finally, take Amtrak from Montreal to NYC. At least, that’s seems to be the only option. Wish my wife would fly, haha.

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My cruise on the Pearl for 5 days was cancelled they offered us a 9 day but when I called today they are no longer doing it so the only offer they are giving is switching to the Bliss doing a 5 day but only inside or balcony is available. So I can get bumped down to an inside pay more than double what I was paying and I loose all the 5 of the Free at Sea offers I had on the Pearl. Not good .

 

Where will the Pearl be for those missing 9 days? Nobody can tell me. It can just walk off to the other side of the country.

 

I now have a one way flight for 2 that is useless. They will do a change fee but now where am I going to go? I have nothing. I go on a two week trip. I don't want to spend two weeks in LA. My mom doesn't want to do Disney again. I can't go anywhere where there is lots of smoking as I'm allergic.

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This was our first time using Norwegian. Not a good start. The new itinerary really stinks because none of the 10-day cruises are a round trip out of New York. Our original cruise was September 18–28 out of New York. My wife really does not like flying, which is why the round trip was so enticing. Do you believe there is anyway I can get Norwegian to pay, at least partially, for a trip back from Quebec City to New York? I find it unacceptable that I would have to pay all of this extra money to get back to the US.

 

Greyhound is another option. Why not just take the cruise back? Offers a great opportunity.

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Greyhound is another option. Why not just take the cruise back? Offers a great opportunity.

If I had the money, sure. But I don’t. Haha. Thanks for the greyhound suggestion.

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My cruise on the Pearl for 5 days was cancelled they offered us a 9 day but when I called today they are no longer doing it so the only offer they are giving is switching to the Bliss doing a 5 day but only inside or balcony is available. So I can get bumped down to an inside pay more than double what I was paying and I loose all the 5 of the Free at Sea offers I had on the Pearl. Not good .

 

Where will the Pearl be for those missing 9 days? Nobody can tell me. It can just walk off to the other side of the country.

 

I now have a one way flight for 2 that is useless. They will do a change fee but now where am I going to go? I have nothing. I go on a two week trip. I don't want to spend two weeks in LA. My mom doesn't want to do Disney again. I can't go anywhere where there is lots of smoking as I'm allergic.

Holland America has some 4 and 5 night cruises going out of Vancouver from September 25 till October 17. Might be able to change the dates for your flights.

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