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Marjar

Non Refundable credits on NCL cannot be applied to daily service charge

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Don't even think of that as OBC. Just subtract whatever "on board credit" they give from the total price of the future cruise credit.

 

Sorry, long week and I'm probably not thinking about this correctly.

 

If on my upcoming cruise, the DSC is the ONLY thing on my account at the end (7 day), and I buy a $250 future cruise certificate ...

 

Oh wait, got it now. I pay $150 for the FCC, and I pay my DSC. The end. Right?

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Sorry, long week and I'm probably not thinking about this correctly.

 

If on my upcoming cruise, the DSC is the ONLY thing on my account at the end (7 day), and I buy a $250 future cruise certificate ...

 

Oh wait, got it now. I pay $150 for the FCC, and I pay my DSC. The end. Right?

 

That's correct. Or if you buy 2 future cruise credits you only end up paying $250 instead of 500

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That's correct. Or if you buy 2 future cruise credits you only end up paying $250 instead of 500

 

Thank you!

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But we can ask to remove them, can't we?

...and then give the amounts we wish as "tips" to the staff who helped us personally.

u can, but it isn't that easy. You have to fill out a form and the gratuities will be refunded to you after the cruise. I think some have said it takes about a month. I don't know that for sure. Someone else will be able to clarify it I am sure. Just a heads up though, it will not be removed while you are still on the ship. So think about that and remember the gratuities do not just go to the wait staff and cabin stewards. There are a lot of people behind the scenes that are part of the tip pool

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Should have known better..I actually do know better. 

Warning to those who trust the room access to account through TV Screens.  Looked up my account on the Bliss and it showed 200 OBC. (NON-Refundable). Now, in the past, knew how to handle this onboard.

But, after 2 days, it shows DSC being subtracted from OBC balance. Night before cruise ends, it shows room account as $20 balance due.  Should not have trusted this, at all. Should have gone to GS and asked for print out, as in the past. FEEL REALLY STUPID

Morning of disembarkation, Invoice left outside room shows $200 OBC not used and entire balance due on VISA. Mostly mad at myself, should have known not to trust screens. (even took screen shot) because I knew somehow it may be "fishy". 

NOW..I am more disturbed at this policy by NCL for newbies on a cruise. I think they are purposely being deceptive and not upfront with their customers on board. Most will think that their OBC is working and end of cruise, find they were misled and lost value of OBC. It is too late to do anything about it , as account is closed.  

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18 minutes ago, phissy said:

Should have known better..I actually do know better. 

Warning to those who trust the room access to account through TV Screens.  Looked up my account on the Bliss and it showed 200 OBC. (NON-Refundable). Now, in the past, knew how to handle this onboard.

But, after 2 days, it shows DSC being subtracted from OBC balance. Night before cruise ends, it shows room account as $20 balance due.  Should not have trusted this, at all. Should have gone to GS and asked for print out, as in the past. FEEL REALLY STUPID

Morning of disembarkation, Invoice left outside room shows $200 OBC not used and entire balance due on VISA. Mostly mad at myself, should have known not to trust screens. (even took screen shot) because I knew somehow it may be "fishy". 

NOW..I am more disturbed at this policy by NCL for newbies on a cruise. I think they are purposely being deceptive and not upfront with their customers on board. Most will think that their OBC is working and end of cruise, find they were misled and lost value of OBC. It is too late to do anything about it , as account is closed.  

I think you honestly have a screenshot of the $20 balance and OBC going towards DSC, dated, and then the next morning it’s reversed, you MAY have a legit case for a chargeback on that amount on your Visa...but before you do, I’d recommend contacting NCL.  

 

NCL can make up whatever rules they want about OBC and DSC—but I agree it is deceptive to show you with a $20 balance when you go to bed, and then a $220 charge to your Visa the next morning.  Had you not checked, or not had proof, that would be a different story, but what you’ve reported IS deceptive IMHO - maybe not deliberate, but there’s no question that you were given the impression that the credit was applied, and only after it was too late to question/correct was it changed.  

 

Now, someone is going to reply and say “you should have known better”...before that happens, I will disagree.  If someone checks their OBC and it shows the credit WAS applied to DSC, then how should they have known that was wrong?  At that point it is NOT their responsibility; they have done the right thing by monitoring their account.

Edited by erdoran

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The TV screen is never accurate, i noticed the account balance is more accurate on the app

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The app was down and semi-functional   for most of the week on the Bliss. Many noticed it and when NCL was called, they did not know about it. Sign at Internet cafe regarding the problem. I did not use the app on this cruise.

image.jpg

Edited by phissy

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Credit card charge went through today. I will go ahead and contact NCL.  Do no think it will result in their reversal of charge but hopefully it will get them to change how this is handled onboard ships.

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On 1/18/2018 at 8:17 PM, BirdTravels said:

Yes. Only refundable OBC can be used for gratuities.

 

 

Almost true.  Only available refundable will be applied to DSC,  available nonrefundable will be applied to any gratuities you charge to your on board account.

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On 1/18/2018 at 9:04 PM, don't-use-real-name said:

Gots to outsmart the NCL non-refundable system.

The night before the cruise ends while the casino

is still open - take all your non-refundable OBC

to the casino and open an account. Play a round

or two plug a coin/credit into a slot machine -

call it quits and cash out the remaining balance

with a 3% penalty.

NOW you have cash credit that is refundable

and can be used to pay the Daily Service Charge !

And the remaining balance is payable to you in

the form of cash or a check mailed to home address.

 

Thing to remember here find out the non-refundable

OBC you have open an account at the casino while

it is still open the night before the cruise ends.

 

You can also use up the non-refundable OBC buying

gifts and duty free stuff and paying any tips to hero

crew employees that have made your cruise a

memorable time.

 

Another way to use the NR OBC is to buy the Next

Cruise certificates if planning future cruises on NCL.

You will get more OBC but this is credit applied on

your account that can be used to pay the DSC.

Balanced out you could be a few dollars ahead or

owe NCL a few dollars but will have paid the DSC.

 

 

You can't "TAKE" OBC anywhere.  You make purchases of any nature to your account and each night during account reconciliation, OBC is applied to appropriate charges.  You cannot designate which charges the OBC is applied to.

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1 hour ago, Birdie And Sue said:

 

 

You can't "TAKE" OBC anywhere.  You make purchases of any nature to your account and each night during account reconciliation, OBC is applied to appropriate charges.  You cannot designate which charges the OBC is applied to.

What are you some kind of archive detective ?

 

My post and others some 80+ were all in January of 2018 over 17 months ago.

Some of the replies and information were relevant to that time and to readers response.

 

True you can't TAKE OBC anywhere but it is a figure of speech ( OK Print) !

Where would you think that I am taking the OBC to ?

 

True you can't designate which charges are applied to ones on board account -

What makes you think that the charges would be applied to another account or somewhere else ?

 

All charges are applied to the on board account - the disbursement of OBC to pay for these

is done using NON-Refundable OBC first and when exhausted the Refundable is applied.

Not enough of either OBC you owe NCL the balance

Balance remaining if Refundable and a small amount - cash refunded at Guest Services -

larger amounts are paid by check mailed to the guests address on file.

NON-Refundable OBC balance left over - forfeited - gone to the great void.

 

That is the basics I understand about NCL on board finance.

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3 hours ago, don't-use-real-name said:

True you can't designate which charges are applied to ones on board account -

What makes you think that the charges would be applied to another account or somewhere else ?

 

 

 

Fallacy of equivocation.  I never mentioned another account or "somewhere else".  The OBC is applied by NCL to whatever charges are on your account that are applicable to the type of OBC you have when applied (usually nightly).  Under most circumstance they are applied choronologically.  But never can you designate which charges on your account the OBC will be used to offset. 

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1.  NCL deducts your non-refundable OBC first from allowable expenses.

2.  If you buy 2 cruise next certificates are you charged $500 on your credit card?

3.  If so you now have $250 obc

4.  You have daily service charges of $15 each.

5.  Can the $250 be applied to your DSC?

6.  Can the  $250  be used playing the slot machines?

7.  So my question is this - is the $250 obc received from the purchase of 2 cruise next certificates refundable?  Because if not a person would have a bill showing the DSC and the casino charge owed and the $250 obc  lost if no other charges were made.

8.  Or does NCL just deduct the non-refundable obc from the cost of the certificates to begin with.  This would mean it is non-refundable obc but the certificates are an allowable expense applied to your account.  Thus the purchase of 2 cruise next certificates for  $500 means you have $250 cash to apply to DSC and the slots which some say are not allowed with non-refundable OBC.  

 

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7 minutes ago, ddlb said:

1.  NCL deducts your non-refundable OBC first from allowable expenses.

2.  If you buy 2 cruise next certificates are you charged $500 on your credit card?

3.  If so you now have $250 obc

4.  You have daily service charges of $15 each.

5.  Can the $250 be applied to your DSC?

6.  Can the  $250  be used playing the slot machines?

7.  So my question is this - is the $250 obc received from the purchase of 2 cruise next certificates refundable?  Because if not a person would have a bill showing the DSC and the casino charge owed and the $250 obc  lost if no other charges were made.

8.  Or does NCL just deduct the non-refundable obc from the cost of the certificates to begin with.  This would mean it is non-refundable obc but the certificates are an allowable expense applied to your account.  Thus the purchase of 2 cruise next certificates for  $500 means you have $250 cash to apply to DSC and the slots which some say are not allowed with non-refundable OBC.  

 

NCL doesn’t charge anything to your credit card until the cruise is over anyways. They will put a hold on your credit card and as you get closer to that hold they will preauthorize another hold.

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When I was on the on the Dawn this past January, the $50 per port shore excursion credits ended up being enough to cover all of my daily gratuities. The customer service desk called me the morning of disembarkation and told me to come down and collect the $42 they still owed me! From what I'm reading here, I'm guessing that shore excursion credits are "refundable onboard credits", and will cover the gratuities if you go on enough excursions and have that as one of your promos.

Edited by JaysMom2

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On 9/10/2019 at 8:33 AM, phissy said:

Credit card charge went through today. I will go ahead and contact NCL.  Do no think it will result in their reversal of charge but hopefully it will get them to change how this is handled onboard ships.

Received reply from NCL. It appears they misunderstood my concerns. They just provided me with final invoice, as if I requested a receipt of Cruise. Not sure if I want to pursue this further with NCL.  Currently considering dispute with CC and listing as incorrect charge on card. 

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On 1/18/2018 at 8:07 PM, Marjar said:

Just off the NCL Getaway. I just wanted to give the heads up to anyone who doesn't frequently sail on Norwegian, that if you have Non-refundable On Board credits, they cannot be applied to the daily service charges. This is different than all of the other cruiselines I have previously sailed and we were totally blindsided when we got our final bill and lost out on $150 of non refundable credit. I checked my account frequently and it shows your charges and your credits, but it doesn't give you any indication that the credits aren't being applied until you get your final bill. Very disappointed that we didn't know this ahead of time, thus this post. Hopefully, it helps someone else.:(

 

 

If you do not see them applied then they aren't being applied!

 

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7 hours ago, phissy said:

Received reply from NCL. It appears they misunderstood my concerns. They just provided me with final invoice, as if I requested a receipt of Cruise. Not sure if I want to pursue this further with NCL.  Currently considering dispute with CC and listing as incorrect charge on card. 

There is no dispute with the credit card.   Your charge IS correct   Your only option is direct with NCL 

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10 hours ago, Birdie And Sue said:

 

 

If you do not see them applied then they aren't being applied!

 

In our case, they were applied daily on our account. checked it every day. It was not until last morning, when account was closed that they reversed credits and final balance changed dramatically. This is why we feel NCL was being deceptive , in this situation.   

Would like to warn all other cruisers -DO NOT TRUST what you see on your account in cabin. As you can see from my screen shots, they applied OBC to SDC.

Edited by phissy

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