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QM2 not what it is made out to be

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Just off the QM2. We have done dozens of cruises, but this was our first time, and LAST time on Cunard. The food was of low quality. Steaks in the dining room were mostly grizzle. Choice of food was extremely limited. Entertainment was fairly good. Tour desk was lacking. It was a very sick ship. Not a top ship my any means,

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A clear, precise and to the point view there. I felt the food last year on the QV was of food standard and I can't see us returning either.

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The ship itself handles the weather better than just about any other ship and the promenade deck is wonderful. Unfortunately, Cunard is packing more passengers on board while maintaining the same level of staff (the recent “remastering” of QM2 and the squaring off of the QV’s stern and subsequent loss of the Chart Room). As a shareholder I understand these moves but as a passenger it makes Cunard less desirable.

 

A couple of years ago my wife tried Oceania with her sister. They both raved about the food (everyone has the same menu, from the Owner’s Suite down to inside cabins). So she treated me to an Oceania cruise and I was hooked. Small, intimate ships, longer port calls, outstanding food and beds, even for steerage passengers.

 

I hate it when companies debase their brands.

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Just off the QM2. We have done dozens of cruises, but this was our first time, and LAST time on Cunard. The food was of low quality. Steaks in the dining room were mostly grizzle. Choice of food was extremely limited. Entertainment was fairly good. Tour desk was lacking. It was a very sick ship. Not a top ship my any means,
Clearly you and I have been sailing on very different QM2s; you should try the one I sail on sometime.

 

Great quality food, lots of choice each evening. Marvellous live entertainment in all areas of the ship.

 

After many, many voyages, I am looking forward to my next voyage on QM2 :) .

 

Next trip; Queen Elizabeth later this month (2nd cruise on her) can't wait :)

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Clearly you and I have been sailing on very different QM2s; you should try the one I sail on sometime.

 

Great quality food, lots of choice each evening. Marvellous live entertainment in all areas of the ship.

 

After many, many voyages, I am looking forward to my next voyage on QM2 :) .

 

Next trip; Queen Elizabeth later this month (2nd cruise on her) can't wait :)

 

 

 

Thanks Pepper. Yours is the only QM2 on which we’ve ever sailed. There may be another, but we’ve never encountered it.

 

 

Sent from my iPod touch using Forums

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Thanks Pepper. Yours is the only QM2 on which we’ve ever sailed. There may be another, but we’ve never encountered it.
Thank you Thaxted. Maybe we'll meet one day on our QM2?

23755130_365019393924931_866747317908602035_n.jpg.68467368421fc7cf9d3c70d7d8a47eb3.jpg

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What in the world is grizzle?

 

This is a description of the state of a fretful child; the baby was very grizzly all evening. Does not relate to food in my opinion. The word that I assume the poster needed to use was gristly, from there being too much gristle in the steak. If only they had used an automatic spell checker they would have got drizzle, a light rain in prolific fine droplets.

 

Regards John

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Clearly you and I have been sailing on very different QM2s; you should try the one I sail on sometime.

 

Great quality food, lots of choice each evening. Marvellous live entertainment in all areas of the ship.

 

After many, many voyages, I am looking forward to my next voyage on QM2 :) .

 

Next trip; Queen Elizabeth later this month (2nd cruise on her) can't wait :)

 

Hi,

 

I agree with your comments. I have sailed aboard the QM2 six times between 2004 and 2017. This is my favorite ship that currently is in service. I have always had a wonderful time aboard the QM2. I am sailing aboard the Queen Victoria this fall for a second time. Also, I have cruised aboard the current Queen Elizabeth as well as the legendary QE2 (seven times).

 

Chuck

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Thank you Thaxted. Maybe we'll meet one day on our QM2?

 

 

 

I certainly hope so!

 

 

Sent from my iPod touch using Forums

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I think that the poster has some valid points. On some measures, I honestly think that the standard QM2 Britannia experience isn't clearly better than the competition on Celebrity, Princess, HAL and other premium lines. Food? Not a clear winner, in my experience. Especially when you look at the lack of published "always available" choices. Yes, I know that they "are" available by special request, but if you don't know the secret menu, it doesn't exist.

 

Likewise the attitude from Cunard corp and many on board. (Although, personally, my interactions with the Pursers Desk have been fine) Evidently when replies are sought, silence is golden. Unlike other lines which spend time monitoring social media to alert them to problems, Cunard seems to revel in ignoring it.

 

Cunard sells the experience as total luxury. Except in the grills, it isn't close. It's wonderful. I love it. But - if one is looking for a luxury experience with exceptional food at Britannia levels, it ain't gonna' live up to the hype.

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A couple of years ago my wife tried Oceania with her sister. They both raved about the food (everyone has the same menu, from the Owner’s Suite down to inside cabins). So she treated me to an Oceania cruise and I was hooked. Small, intimate ships, longer port calls, outstanding food and beds, even for steerage passengers.

 

I hate it when companies debase their brands.

 

We had two consecutive cruises Oceania Riviera + transatlantic on the QM2.

The liner looked like a floating palace after the Riviera. It was so refreshing!

As for the food in the MDR on the QM2 - yes, it does not make credit the most reputable brand in the world. I am not able to find an explanation for that. We had meals in the buffet and the pub most of the time.

Given this deficiency, the overall experience nevertheless surpasses all the rest available at sea.

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I love QM2 - and her sisters- but QM2 is my favorite - the grandeur, the style. As for the food in the Britannia- well it never failed for me to leave the table quite pleased witth my food. Compareable to Celebrity´s quality once was ( no longer ) ! You can´t expect 5 star meals when not paying the price for it!

As always with food- cat´s love to have mice for their meals- I don´t fancy them- in other words- some may like it some not!

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I find the Cunard experience to be a fine combination of excellent sea worthy ships, The "British" tradition tea every afternoon and of dressing for dinner (even the informal is leaps over informal on other lines) and best of all, the passengers. Dinner in Britannia at a table for 8-10 simply can not be matched and that makes the food a secondary thought Though I will say, the staff will go out of their way to please if you simply ask politely.

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I think that the poster has some valid points. On some measures, I honestly think that the standard QM2 Britannia experience isn't clearly better than the competition on Celebrity, Princess, HAL and other premium lines. Food? Not a clear winner, in my experience. Especially when you look at the lack of published "always available" choices. Yes, I know that they "are" available by special request, but if you don't know the secret menu, it doesn't exist.

 

Likewise the attitude from Cunard corp and many on board. (Although, personally, my interactions with the Pursers Desk have been fine) Evidently when replies are sought, silence is golden. Unlike other lines which spend time monitoring social media to alert them to problems, Cunard seems to revel in ignoring it.

 

Cunard sells the experience as total luxury. Except in the grills, it isn't close. It's wonderful. I love it. But - if one is looking for a luxury experience with exceptional food at Britannia levels, it ain't gonna' live up to the hype.

 

Very good points, Mark. I pretty much agree. But we will continue to include the QM2 in our plans because of the availability of Atlantic crossings, and because we dearly love many of the public rooms on the ship.

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We are soon to do cruises 6,7 and 8 with Cunard - and our 3rd on QM2. I have noticed that of all the ships we have cruised on from various different cruiselines, QM2 is the one that I get the most complaints about. I can't really understand these complaints - but I suspect that it has something to do with the complainers expectations. QM2 is an extremely "overhyped" ship - when it visits my country, it is front page news and the word "luxury" is liberally used. Cunard themselves like to promote this aspect - and call their two other Queens "Ocean Liners". Personally, all of these cruiselines are much the same to me in most respects - except for those in which they differ. Cunard does differ from other cruiselines - whether that difference is good or bad is subjective.My wife and I like the ambiance of Cunard ships - but we also like the completely casual and laid back style of the Norwegian Cruiseline ship "Pride of America" cruising around Hawaii . Sometimes I think that some people need to live in some cave in Afghanistan for a few weeks to regain perspective in their lives !! :)

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Sometimes I think that some people need to live in some cave in Afghanistan for a few weeks to regain perspective in their lives !! :)

 

How true! Unfortunately there are people who enjoy to complain all the time - I ignore them because they do not only spoil the time of other guests but their own time as well. To me it has never happened before that the food was as bad as described, and if it was, there are plenty of other places on the ship to go to.

The ship itself is of high quality, elegant and solid and represents what one expects from a true ocean liner.

Full stop.

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Make no mistake, I love Cunard (as a scan of my past cruises in my sig will verify) but feel that they are in danger. Not only from the aging of their customer base, but from falling behind the competition. No, not in razzle-dazzle, but in other ways.

 

Internet. More lines are offering high-speed Internet. These have also been accompanied with a variety of plans, many not timed. As we all know, that is not the case with Cunard. Improvements have been mentioned with no specifics and no dates. It's not just millennials who are tied to their phones. (Of course, given this platform, I'm clearly preaching to the choir here). It's becoming more common for cruisers to have expectations for something better than two-generations-old connectivity.

 

Related to this, I think every line exceeds Cunard at providing access to reservations and folios and ability to order and manage excursions and dining, before and during the voyage. Literally. I haven't encountered a website which lacks so much information and is so limited in over a decade. Bottom of the pack. Login? Creaky. Advance reservations for excursions, transfers, and dining? Limited. In cabin online reservations? Nope. They certainly must have a review of charges?? No such luck.

Literally, the worst in the industry.

 

What once had been sufficient or even leading (I remember the original QE2 Computer Learning Centre before they could be connected to the Internet or anything else and I went up to the radio room to enter an email on their equipment) - is now woefully out of date. And these aren't frills. They have become expectations.

 

Likewise the food is missing the boat for many. For years, the cuisine was international "country club fancy" dining, as we'd refer to it in the states. And budgets have been shrinking on all lines. In this case, Cunard Britannia is certainly far from the worst amongst its competitors, but Britannia falls short of the consistently luxurious experience that is sold. Perhaps more often a factor of unrealistic expectations, but a cause for disappointment nonetheless.

 

Additionally, today's new passenger profile has different expectations. They like having different experiences and options. With the explosion of food programming and interest in cooking, there's interest in cuisine that goes beyond the old standards. (Dining in foodie San Francisco, I think many restaurant menus come from a "Chopped" mystery basket.) Personally, I found that Celebrity went too far to the trendy in that the best part of some of my meals was the description in the menu. Adding a "Something different" daily dinner option would be helpful for those growing numbers of foodies. On the other end, I think all the other lines offer a standard list of basic items which are always available. Adding these items explicitly to the Britannia menu would help here. (Especially if a new cruiser is feeling "trapped" by fixed dining and few menu choices) I'd also consider adding a truly good burger with good fixins (not the usual preformed patties with a thin slice of pale tomato). Yeah, it's downmarket - but it's also found at some of the top restaurants in New York. I'd also make the alternative dining option more well known. Not only can you not make reservations before boarding, and again, not from the TV either, but if you want to know the schedule for the week, you must chase down the Maitre d' upstairs.

 

Finally, Cunard REALLY needs to step up its presence and interaction with its customers.

 

Note, these are different from the ever-present difficulty reconciling the expectations of ultimate luxury with the reality of being one of 1500 (?) passengers in Britannia - at a per diem of as little as $150. Also none of these suggestions disturbs Cunard's niche and special traditions of formal dress code and fixed dining assignments.

 

I fear that Cunard is sitting on its laurels and has missed how customers have changed and how the rest of the travel and hospitality industry has moved forward and left them behind.

 

Reading the reviews can be enlightening.

Edited by MarkBearSF

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The OP has had the usual jumping on from the “perfect” brigade for simply stating facts as experienced. I don’t doubt that many do find Cunard perfect in every way and I am happy that they do but others, including myself find it hard to understand how eating food which is often well below the standard eaten and cooked at home can be classed perfect. I have often sent back steak that was uneatable and left the replacement un eaten.

 

I have no doubt that standards have slumped well below the early days after QM2 launch.

 

 

DAVID.

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MarkBearSF makes a very valid point.

 

I think the problem is that some companies use false loyalty to get away with poor service/failing standards. They know they have enough customers who will always stick them no matter how bad they become and so they feel they can get away with it.

 

Cunard is a prime example. Too many people think they are the be-all and end-all, so no matter what they do, they will continue to get repeat business from these people.

 

To give you an example from personal experience; Mr and Mrs Toad used to go to a hotel in the UK every few months (just for 2 or 3 nights). The main reason was that the food was excellent, well priced and so on. The menu used to change every night. Then, over time, it changed so that there were also a number of fixed items, with a few items changing each night. As time went on, this has now changed again; the last 2 or 3 times we have been, the menu did not change once - it was identical from one year/6 months to the next.

 

So now we're not been back for over a year because to us they have become lazy and are taking their customers for granted. And i feel Cunard is doing the same; taking customers from granted, because they know they can keep making cutbacks/increases prices/reducing service and yet people will still keep coming back because of false loyalty.

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MarkBearSF makes a very valid point.

 

I think the problem is that some companies use false loyalty to get away with poor service/failing standards. They know they have enough customers who will always stick them no matter how bad they become and so they feel they can get away with it.

 

Cunard is a prime example. Too many people think they are the be-all and end-all, so no matter what they do, they will continue to get repeat business from these people.

 

To give you an example from personal experience; Mr and Mrs Toad used to go to a hotel in the UK every few months (just for 2 or 3 nights). The main reason was that the food was excellent, well priced and so on. The menu used to change every night. Then, over time, it changed so that there were also a number of fixed items, with a few items changing each night. As time went on, this has now changed again; the last 2 or 3 times we have been, the menu did not change once - it was identical from one year/6 months to the next.

 

So now we're not been back for over a year because to us they have become lazy and are taking their customers for granted. And i feel Cunard is doing the same; taking customers from granted, because they know they can keep making cutbacks/increases prices/reducing service and yet people will still keep coming back because of false loyalty.

 

I agree with this sentiment but think it is a problem throughout the cruise industry. Price hikes on fares, drinks and lowering the standard of meals in MDR and buffet, P&O are having the same problem, yet they dont think that they have to try hard to keep loyalty of customers because I feel that they have the arrogant attitude of people returning whatever so they dont have to try. I am afraid that they have forgotten that loyalty works both ways.

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I agree with this sentiment but think it is a problem throughout the cruise industry. Price hikes on fares, drinks and lowering the standard of meals in MDR and buffet, P&O are having the same problem, yet they dont think that they have to try hard to keep loyalty of customers because I feel that they have the arrogant attitude of people returning whatever so they dont have to try. I am afraid that they have forgotten that loyalty works both ways.

 

Yes, I suspect it applies equally to all cruise lines. People are very loyal to their favourite brand and will not have a thing said against them, so they continue to show them patronage no matter the level of arrogance shown towards them.

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I usually discount food reviews of all ships as too personal of an opinion.

Although we enjoy Cunard , we cruise on mostly Mass Market cruise lines also.

Cunard is a different experience but agree that Cunard does overhype the Cunard Experience ,unless you are in the Grills (which we have never been yet).

 

Still in all , can't wait for our next QM2 cruise .

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Here's where in weigh in (and we'll be on HAL in a couple of weeks so I can further test my theory).

 

Cunard is elegant, formal and classy. They're also more aloof than other lines I've cruised on in terms of service. Not so much in the dining room, which is loosening up on Cunard (but hopefully never to the level of nightly singing waiters) but definitely in the bars. That affects how you feel about your time aboard.

 

I know other have had a different experience but that's the view from here.

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This is a description of the state of a fretful child; the baby was very grizzly all evening. Does not relate to food in my opinion. The word that I assume the poster needed to use was gristly, from there being too much gristle in the steak. If only they had used an automatic spell checker they would have got drizzle, a light rain in prolific fine droplets.

 

Regards John

 

LOL. I know : )

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Just off the QM2. We have done dozens of cruises, but this was our first time, and LAST time on Cunard. The food was of low quality. Steaks in the dining room were mostly grizzle. Choice of food was extremely limited. Entertainment was fairly good. Tour desk was lacking. It was a very sick ship. Not a top ship my any means,

 

While I can share some criticism (I posted earlier), I have no choice other than to share another thing - a real story.

Two young men in the museum were talking near The Sistine Madonna: "This painting does not impress me.."

A famous actress that happened to be there turned to them and said: "This painting has been impressing so many people for so many years, that now it can decide by itself .. whom to impress".

 

I believe a good advice to those who is planning a sea travel on the Queen of all ships is to get prepared. This is a special ship with a special history, and a special mission. Almost everything you are going to see on this ocean liner is done for a reason, and has a special meaning.

Even the things that could have been on this ship but are missing - are missing for a reason.

This ship is telling a story. Are you ready to listen?

 

The liner is created for the North Atlantic line, so the best way to know and understand it is to make trip from Southampton to New York.

 

It's a good idea to learn something about Van Gogh before you go to the exhibition.

It will make someone's experience more enjoyable.

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While I can share some criticism (I posted earlier), I have no choice other than to share another thing - a real story.

Two young men in the museum were talking near The Sistine Madonna: "This painting does not impress me.."

A famous actress that happened to be there turned to them and said: "This painting has been impressing so many people for so many years, that now it can decide by itself .. whom to impress".

 

I believe a good advice to those who is planning a sea travel on the Queen of all ships is to get prepared. This is a special ship with a special history, and a special mission. Almost everything you are going to see on this ocean liner is done for a reason, and has a special meaning.

Even the things that could have been on this ship but are missing - are missing for a reason.

This ship is telling a story. Are you ready to listen?

 

The liner is created for the North Atlantic line, so the best way to know and understand it is to make trip from Southampton to New York.

 

It's a good idea to learn something about Van Gogh before you go to the exhibition.

It will make someone's experience more enjoyable.

 

Well stated!

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Reading the posts I have to agree with some of the comments posted. My partner and I are keen "Cunarders" with several transatlantic voyages on QM2 and European/Med on the sister ships.

 

It is difficult to compare the Britannia experiences across the sister ships as each has their own style and atmosphere for example we found the crew on QV to be more bonded as a team and "old school" with many having worked on QE2 therefore the dining experience was fantastic.

 

Qm2 sufferers from several issues, firstly the sheer size of the Britannia dinning room is a wonderful space, but lacks atmosphere, IF in our opinion you sit in the Deck 3 level in towards the centre of the room.

The upper levels seem to work better especially nearer to the desirable windows tables and the waiting staff seem more cohesive in their team work and delivery.

 

Our gripe, and believe me as I type this I realise it truly is a first world problem, is the repetition of dishes.

It's always the same and mostly in the same order on a transatlantic voyage.

 

We now go to the Veranda on certain nights because In Britannia, although its a perfectly nice dish I don't want to eat lobster tail with jollof style rice and tempura prawns for the 5th time or the beef wellington for the 3rd, each presented exactly the same way as previous crossings.

 

I guess its incredibly personal how you enjoy your dinning experience but i would agree that Cunard needs to listen and respond more to those who are loyal to the brand engaging on social media etc and not resting on their history and reputation to fill the every growing ships .

 

For us as a couple we are the new generation of Cunard customers, middle aged and potentially several decades of voyages ahead however I will say our heads have been turned by other companies and sometimes we just wish there was a little more to offer.

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Excellent analysis and as previously posted it applies to the purchase of all goods and services, not just cruise lines.

 

The "obedient consumer" is most beloved by business and is the foundation of increased profits.

 

The cruise lines are all reducing the value of their product because of the "obedient consumer" as well as favorable economic conditions which is allowing consumers to cruise more.

 

I believe basic marketing should be taught to every high school individual so they learn about their future willing and repetitive exploitation by private enterprise. May be people will wake up to the methods of modern capitalism. While reasonable profit is required, gouging and deliberate downgrades are not.

 

We have enjoyed Cunard and now Oceania. We fired Celebrity in 2015 because of their vast (and continuing) downgrading of their once unique and great product.

 

I am a ruthless consumer and will kick to the curb any and all service providers if I even smell of downgrading that can not be justified by inflation or because of difficult sector circumstances like government intrusion/legislation/product scarcity.

 

I read posts on CC and shake my head at people complaining about downgrading but still booking future cruises. Or being incredibily loyal trying to minimize downgrades.

 

It is called the consumer behavior bell curve folks and after 40 years in marketing I still shake my head at "obedient consumers". We just love today's obedient consumers!

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Even the things that could have been on this ship but are missing - are missing for a reason.

 

.

 

So what’s the reason for serving inedible steak?

 

DAVID.

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A useful and objective review will mention both the good and bad points of a voyage while giving specific examples. Other than bad steak we see no specifics here. The OP clearly had a disappointing experience. But declaring QM2 a "sick ship" is a bit dramatic. No wonder the "perfect" brigade jumped to her defense.

 

For example, how was the tour desk "lacking"? Hours open? Choice of tours? Details about them? The one the OP wanted was sold out? We haven't been told how it was "lacking".

 

Did they like their stateroom? The dining room service? The public rooms and cleanliness of the ship? Did they enjoy at least one show? I hope the OP will be back to give examples or will write a formal review and tell us exactly what was QM2 "made out to be" in their expectations and how those expectations were not met. Telling us that their vacation sucked isn't helpful to anyone.

Edited by BlueRiband

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How true! Unfortunately there are people who enjoy to complain all the time - I ignore them because they do not only spoil the time of other guests but their own time as well. To me it has never happened before that the food was as bad as described, and if it was, there are plenty of other places on the ship to go to.

 

The ship itself is of high quality, elegant and solid and represents what one expects from a true ocean liner.

 

Full stop.

 

 

 

It’s all down to individuals standards, some are higher than others.

 

 

Sent from my iPhone using Forums

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It’s all down to individuals standards, some are higher than others.

 

 

Sent from my iPhone using Forums

 

Or some expect too much or have unrealistic expectations.

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And some people enjoy different things, it's unrealistic to expect everyone to enjoy the same cruise lines.

I am sorry that the OP was disappointed but it doesn't mean that those of us who enjoy the Cunard experience are blindly loyal, we have found a holiday experience we enjoy and we will carry on enjoying it for as long as we can.

I haven't been on a cruise since November 2016 & I'm really looking forward to being back on QV next month.

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Perhaps the OP's expectations were simply too high? I'm sure we are all fair and honest enough to admit that Cunard is not perfect - it's close (!) but could do better in certain areas. I'm more than happy to sail on a Queen (busy looking for our next trip) but if another cruise line was to come along with a good offer I would take it.

 

I do wish, however, that people would give more reasons other than state 'it's a sick ship'. I don't even know what this means.

 

Please OP, come back and fill in the blanks.

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Seems a little harsh. I certainly don't consider Cunard food and service to be the best at sea, but I'm not sure I would call it "low quality" either. I suppose it all depends on what you're comparing it with. If you expected Crystal, Silversea, Seabourn, Oceania, or Regent food/service standards on Cunard you would probably be disappointed, but overall I think Cunard does fairly well in the category. Perhaps slightly better than average. Overall I still prefer the cuisine on Celebrity (more apples to apples comparison), but of course there is only one QM2 and it's the ship that keeps bringing me back to Cunard.

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Or some expect too much or have unrealistic expectations.

 

"Unrealistic" better serves the case IMO.

Unrealistic from the first step - taking a cruise in the Caribbean on the ocean liner.

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"Unrealistic" better serves the case IMO.

Unrealistic from the first step - taking a cruise in the Caribbean on the ocean liner.

The OP was on board from Cape Town to Freemantle.

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So what’s the reason for serving inedible steak?

 

DAVID.

 

I don't know.

I only can repeat that the quality of food in MDR is below this ship standards.

 

 

This is an inedible steak from Oceania Polo Grill specialty restaurant.

 

5.jpg

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