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Concierge "perks" Missing in Action

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No, they're not gone as well. We have cruised with Celebrity for over 20 years and towel animals have never been a part of what Celebrity offers. Occasionally some guests say that they did have one in their cabin but, those times are very few and far between.

 

Occasionally we would get a towel animal but not very often. One time there was one in the cabin. It was late and I was showering before retiring. There weren’t any towels or wash cloths. I called for some and then found out that the cabin attendant used them to make the animals. Thought that was rather strange.

 

Also heard about passenger expecting their night gown to be folded into an animal. Don’t understand that one. 😱

 

Lot of things have changed or are different between cruise lines. Haven’t been in the MDR for traditional dining on Celebrity but had been on Carnival and every night the napkins would be folded different. Now I hear that they no longer use table cloths.

 

Happy cruising 🌊🚢🇺🇸🌅

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If one is not getting the "perks" one believes one should be getting on a cruise then do something about it. There is a hotel Director and Food and Beverage Director onboard so go and see them. The minions will try and block you but don't be put off. Guest relations should be the first port of call and be adamant to see the appropriate director. One would be amazed what happens after such a meeting

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On our 14 day cruise in Jan we had a CC cabin. Prior to this sail the sparkling wine was always on ice and waiting. Little flowers would show up ..... We never would spend much more for Concierge but I missed the "welcoming site of the iced wine" to me it said "vacation here I am !!"

Just not the same now. As others have said, its helpful when you are trying to accrue points and the foot stools are nice but the "specialness" is gone now.

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However, the Concierge will escort you to the front of the self carry line, so you are in the first few to depart.

Did it recently in the Summit in San Juan.

 

Not our experience on the Summit in Bermuda. We thought we had a privilege but we sat there in the designated lounge and no one ever came nor could we hear announcements. We finally just left. We were also CC on our just completed Constellation cruise. We were self carry and left as soon as it was open. However, we had more perks on the Summit two years ago. There was a great reception for CC on the helipad. The talk by shore excursions was excellent. The one just heard...or make that not heard...was very disappointing. It was in a large conference room with no microphone. What I did hear could be summarized as "Come to my talk". On the Summit, the shore excursions manager gave a great presentation. Not so on our recent Constellation cruise...total waste of time. Afternoon snacks were pretty much the same. Both had the wine which we did not use as we had the beverage package. Unlike the OP, I like the new bag as it folds up into a small package. I was able to use it on the airplane returning home.

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If you want a towel animal every night travel with a young family and be nice to your steward. We get one almost every evening ;-) When we were on Holland America they went to town overnight one day and created a zoo of towel animals around the pool area. Some pretty impressive lifesize examples.

 

Have always had them on HAL, but none on recent CC class on Constellation. I was kind of glad as the steward worked so hard. I was glad he didn't have to take the extra time to do that. Always feel guilty messing them up to go to bed, lol.

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We sail with our sons, 6 and 10, and we get towel animals all the time. 14 night cruise and I think they must have had 10 different animals.

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We recently celebrated our 25th wedding anniversary and were delighted by this creation of “kissing swans” when we returned to the stateroom, and the sea of rose petals! 35b0f871e47f0a347a4bb7ac1423caf2.jpg

 

 

Sent from my iPhone using Tapatalk

 

Very nice...they do the folded animals for honeymooners and anniv cpls at pool loungers at Sandals. Many yrs of cruising.,.almost always on Royal, seldom on Celeb never on Cunard.

 

..I do not like it when they use your hat, sunglasses etc to dress the towel animals,.

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We were in Concierge on our last X cruise. The price wasn't much more than a balcony and I do like a footstool and enjoyed the embarkation luncheon.

 

However, I did notice one thing. We had anytime dining and we had a notice in our cabin that we could call a certain number "as Concierge" for reservations in the DR. This number was different than the regular published number for reservations. Whenever I called it I did get the reservation time I requested.;)

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We were in Concierge on our last X cruise. The price wasn't much more than a balcony and I do like a footstool and enjoyed the embarkation luncheon.

 

However, I did notice one thing. We had anytime dining and we had a notice in our cabin that we could call a certain number "as Concierge" for reservations in the DR. This number was different than the regular published number for reservations. Whenever I called it I did get the reservation time I requested.;)

Did you call daily or were you able to make reservations for the duration?

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I've only been in concierge cabins a few times and aqua class a couple of times ... and never since the special lunch for CC was put in place. But, this is what I loved about concierge class, although sometimes it was hit or miss:

 

Foot Stools on the balcony

Priority boarding

Priority tendering (hit or miss a couple of times)

Priority seating in the MDR (this has always worked famously for us)

Expanded room service menu availalbe

Pillow menu (yes, we've always had to request the types of pillows we wanted but still received exactly the pillows we preferred)

Extra Captains Club Points! (now, that is the best perk of all)

 

For me, I've always gotten very good deals on the concierge cabins that I've booked and probably wouldn't pay an additional $100 a day for this class. But there were some extras that were most appreciated when we've had one of these cabins. I love the locations we've gotten and the little in room extras (nicer robes, towels, bag, etc), even though some of these have seen some cutbacks.

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We have always enjoyed the "little things" that come with Concierge Class cabins. That said, we do not book them when the price is more than $100-$200 different than a balcony cabin for the entire cruise. We'd go a little higher on M-class ships since the cabins are larger, especially on longer itineraries. It was nice when we boarded and found the bubbly on ice waiting for us and fresh flowers as well, but neither of those things were deal breakers for us. They'll bring the wine if/when we want it. We like the expanded room service menu, the pillow options, the footstools and the luncheon on embarkation day. The extra 2 points per night are also nice. These are all, as stated, little things, but they add up. The concierge has been very helpful as well on many occasions, recommending places to go in ports, printing boarding passes, making dinner reservations, and even getting us a change onto a shore excursion that was sold out from one we'd previously booked. We haven't noticed the "perks" missing in action, but some have been changed a bit.

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Did you call daily or were you able to make reservations for the duration?

 

 

We called daily because we had a some specialty dining restaurants mixed throughout the week.

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Self disembark is getting ruined by having more groups get advance priority for disembark

 

Suite guests going ahead ( from their seated lounge) were understandable due to what they pay, but now apparently Concierge,,That should not be.. Perk not offered to E or E plus, or AQ guests who pay more than Concierge.

 

In my opinion, no valid reason Concierge should be given this perk other than that category offers so little in general.

 

Folks use self disembark to make early flights or to avoid the gen chaos that Celeb disembark has become,,,If the experience was improved

, the long snaking lines from dawn on would be shorter,...

 

We were CC and self carry on our just completed cruise. Better to be self carry. One time we sat in CC class lounge for a long time and no staff ever came and no announcement was ever made.

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We called daily because we had a some specialty dining restaurants mixed throughout the week.

Do you happen to know whether you could have booked for the whole cruise, had you have wanted to?

 

Also, I see references to priority seating in the MDR, but I'm not sure what this entails. Can you explain?

 

We normally book an SV but were bumped to a C1 for an upcoming cruise, so I'm not familiar with some of the related perks. TIA

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Do you happen to know whether you could have booked for the whole cruise, had you have wanted to? Not sure. Probably. But you can make reservations on line for MTD before the cruise.

 

Also, I see references to priority seating in the MDR, but I'm not sure what this entails. Can you explain? I don't know what that is. Probably a special table, but I think they try to accommodate you anyway whatever category cabin you're in. We prefer a table for two by the railing and always got the same table.:)

 

We normally book an SV but were bumped to a C1 for an upcoming cruise, so I'm not familiar with some of the related perks. TIA

 

We would have booked reservations for the whole cruise but we weren't sure what night we wanted our specialties, so we only booked first night on line then the rest on board. This, incidentally, is the first time we've done this. We always just went and never had a problem. However, we took the advice of people here and we were glad we did. We like to eat early and it seems our particular cruise had a lot of people like us. As a matter of fact, once when we called they told us the dining room was opening at 5:15. We told them, that's too early even for us.

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We would have booked reservations for the whole cruise but we weren't sure what night we wanted our specialties, so we only booked first night on line then the rest on board. This, incidentally, is the first time we've done this. We always just went and never had a problem. However, we took the advice of people here and we were glad we did. We like to eat early and it seems our particular cruise had a lot of people like us. As a matter of fact, once when we called they told us the dining room was opening at 5:15. We told them, that's too early even for us.

Thank you, your comments are appreciated.:halo:

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How long is the lunch served till 130 or 200?

 

Sent from my SM-G930V using Forums mobile app

It was from 11:30AM to 1:00 PM the last time we went. You had to be seated between those times.

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We were booking a regular veranda and decided to book with a TA for extra hotel points! We booked the CC cabin because it was cheaper:o

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Just of the Reflection had a CC. We had no bottle of wine/champagne. I found the tote bag stuffed in the bottom of a drawer, could have been left from a previous cruiser as far as I know. No pillow menu. To top it off, we had the worst room steward we have every had. Late to do morning service. Late to do evening turn down. Even had to ask for towels one day. Did it ruin my cruise? of course not. I enjoyed the foot stool on the balcony. I would only book a CC if it was cheaper. I see absolutely no value in it as it exists today.

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You now have to ask for the wine. The "pillow menu" never existed in print for us but we've always gotten what we requested. Can't speak to the steward issues. For us we like CC for the larger cabins on longer cruises on M-class, and the extra captains club points if the price differential is small. I have a drawer full of the totes and don't need more.

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We have booked 1A on S class ships but booked Concierge Class in an aft facing cabin on an M class ship after reading these boards. So worth it for the extra space these cabins have on M class ships. The steward told us to ask when we wanted the sparking wine, we did and it was delivered promptly. We enjoyed the priority boarding and would have gone to lunch but we had people with us in an inside cabin so ate in the buffet. The canapes were fine, they were delivered even if we were out and we generally found one or two we liked. All the tastier for not having to go get them! We got the bag and the card case. Didn't want or ask for the robes.

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Off the Silhouette a couple of weeks ago and I think every perk was as described. The wine was there, the bag was there, the fruit, I think everything but the pillow menu. Never had to ask for anything even though we didn't even care about most of it.

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We were in CC in February, on Silhouette. We received the light blue bags, the new ones. They wipe out easily, so good grocery bags.

 

Lunch was decent. They used the embarkation lunch for B2B guests as well.

 

Our sparkling wine was on the vanity, and the attendant said to let him know when we wanted it chilled. We were greated by the hostess when we boarded, and she gave us the pillow menu. On the western Caribbean m we were invited to a sail-away on the helipad. The week of the eastern, we were invited to a sail in as we sailed into PR. The sail-in was new and cool.

 

I'm curious how it will be on Solstice. We just booked a great deal a couple of weeks ago, the cost of the CC over the veranda was $250 total, and we wanted the easier embarkation, the calm lunch in the MDR, and the additional points. I'm calculating when we'll make Elite plus, although Zenith is a LONG way off

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