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New Internet Packages Available

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I Up graded my 250 minute internet package perk VALUED at $125 when on the epic last month. The internet guy WILL upgrade you to unlimited and just charge you the difference in price. No worries enjoy. It was so nice not to worry about minutes ticking away.

 

 

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What did you pay for the upgrade?

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$88 I think but it might be different since the package prices changed. Just make sure you upgrade before you start using the one you have because I think if you been using it and then want to upgrade they won’t let you but not sure if that’s still true.

 

 

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I Up graded my 250 minute internet package perk VALUED at $125 when on the epic last month. The internet guy WILL upgrade you to unlimited and just charge you the difference in price. No worries enjoy. It was so nice not to worry about minutes ticking away.

 

 

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But that was last month before the fleet-wide roll-out. It would be good to hear from someone who did it this week, but I guess they are enjoying their cruise too much!

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I Up graded my 250 minute internet package perk VALUED at $125 when on the epic last month. The internet guy WILL upgrade you to unlimited and just charge you the difference in price. No worries enjoy. It was so nice not to worry about minutes ticking away.

 

 

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Again, I said some internet managers will do it but others will not ..... the package has NO value at all. The internet manager may use the current rate to base the "upgrade" rate but don't mistake that the perk \ promo is VALUED. Is it good customer service to do this? Of course it is but some follow the T&Cs to remain consistent and those who allow the upgrade actually make it hard for those following the company policy.

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Unless there's been a very recent change, again, the option to upgrade has been digitized and in writing, see below ... and confirmed by others. I don't see the I.T. vendor backing out & discontinuing it.

 

Would like to see benchmark results with the new options. Will checkout the Gem's next month.

d26b651059f5a35ecf1c7f892ce97b30.jpg

 

Sent via dual sim KIW-L24 Honor 5X using Tapatalk

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There was a change this week, which is why this thread exists. No one has yet confirmed that the upgrade from the perk is still available.

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Which package would I need for FaceTime please?

 

 

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I'm trying to decide what package I need in order to video chat with my daughter. Would I be able to use Facebook video chat if I just got the social media package?

 

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I have zero interest in "social media", all I want is regular old fashioned (text) email, why isn't this included in the cheaper options ??

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There was a change this week, which is why this thread exists. No one has yet confirmed that the upgrade from the perk is still available.

For my cruise which is a 15 day TA I was quoted $105 for the 250 minutes if purchased online. As mentioned, in a previous cruise I was allowed to upgrade my 250 min to unlimited for the difference. Whether or not I can do this remains to be seen as you suggest. My guess is since the unlimited Premium is $287.50 more NCL would absolutely agree to take my money!

 

But here is my question regarding the 250 anytime internet - for $105 if purchased online. I wonder if it is comparable to the unlimited wifi purchased online for $315 for my cruise or the premium wifi purchased online for $382.50 for my cruise. Regardless since I won't want to stream it seems to me I should just purchase online 2 $105 packages online! 500 minutes will be plenty and would save me $105 by not upgrading to the unlimited wifi package (if allowed).

 

Has anyone considered that option?

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Here's some answers to questions based on my experience with unlimited Internet on other cruise lines and my technical knowledge of how browsers and apps work. I have not used unlimited Internet on NCL yet so these answers might not be 100% right, but I am reasonably confident in them based on past experiences elsewhere.

 

question is whether there is the bandwidth to dynamically handle the extra loads & demands [of streaming], etc. at sea.

 

 

On the newer RCL ships I used their Voom streaming unlimited Internet and was about to get 6-8Mbps download during sea days in the middle of the Caribbean. I was pleasantly surprised.

 

 

I'm not entirely sure how NCL is providing its high-speed Internet. A few key points for others who are interested:

 

 

1. The more people using the Internet, the slower it goes. This means that sea days will see more usage and therefore slower speed than port days, and times around breakfast and dinner (when people might stop to check social media) are more apt to be slower than at 4am.

 

 

2. The speed depends on a lot of technical factors. It sounds like they are upgrading their satellite technology which can help. But it also sounds like some of their speed increases comes from utilizing connections that require being either at or near or port, or at least at or near a semi-populated shore that helps in connecting to the Internet. If this is indeed the case then what you'll see is that the Internet is fastest when you're in port (and probably least likely to use it, as you'll be out doing shore excursions or shopping or maybe even using free in-port wifi at a restaurant) and slowest when you're in the middle of nowhere like the middle of a transatlantic (when you are more likely to want to use it because you can't be anywhere else but on the boat and there is more downtime). I'll try some speedtests myself, but won't be on a NCL boat again until September.

 

Is unlimited per person or per cabin?

 

If it's like other cruise lines it's "per device", which means if you have two people in the room you can share the unlimited plan, but only one of you can be connected to the Internet at a time. If Person #1 is connected they will have to use the option to disconnect before Person #2 can connect, or else it might be (as it was on RCL) that when Person #2 connects it automatically disconnects Person #1.

 

Also, do the socialmedia apps work with this or does it only work through a browser.

 

 

I've not used unlimited on NCL but most likely the mobile apps for, say, Facebook will work. Technically speaking it would make sense, and that's how it worked on Carnival when I had a social media package. It's possible it might not work for some apps for technical reasons but I imagine for "major" ones like Facebook, Instagram, etc., it'll work.

 

 

I saw that, but I wonder what the “etc.” in the list of socialmedia sites include.

 

 

 

I'm just guessing here, but I bet this is one of those things that three computer geeks in a building somewhere know definitely and no one else, so that getting The List will be impossible. It may also change slightly over time. You'll probably have better luck asking about specific sites and seeing if someone online with the package can test them.

 

 

I hope someone tries out the new Social Media soon because if I can post to Tapatalk with pictures I'll get that for the Bliss transatlantic.

 

 

 

Based on a purely technical understand on how I imagine Tapatalk must actually work, I think at best it'd be on a 'message board per message board' basis. For Tapatalk to work, under the hood it has to be able to access the web site that hosts the forum you're posting on. There's also a chance it has to connect Somewhere Else that is specific to Tapatalk for arcane technical reasons, which may mean that even though you can connect to the forum's web site directly you can't post it through the Tapatalk app. This is something you'd really want to ask someone on a ship with the package to check.

 

 

Which package would I need for FaceTime please?

 

 

Premium. It's video transfer, so it'll count as streaming.

 

 

I'm trying to decide what package I need in order to video chat with my daughter. Would I be able to use Facebook video chat if I just got the social media package?

 

I've not tried it so I can't be 100% sure but I am 99.875% sure that you would need unlimited premium wifi for that. It's video streaming, basically, even though it's through the Facebook app, and I imagine they will block the video chart part of Facebook (which is technically not that hard for them to do with their computer people) for the social media package.

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For my cruise which is a 15 day TA I was quoted $105 for the 250 minutes if purchased online. As mentioned, in a previous cruise I was allowed to upgrade my 250 min to unlimited for the difference. Whether or not I can do this remains to be seen as you suggest. My guess is since the unlimited Premium is $287.50 more NCL would absolutely agree to take my money!

 

But here is my question regarding the 250 anytime internet - for $105 if purchased online. I wonder if it is comparable to the unlimited wifi purchased online for $315 for my cruise or the premium wifi purchased online for $382.50 for my cruise. Regardless since I won't want to stream it seems to me I should just purchase online 2 $105 packages online! 500 minutes will be plenty and would save me $105 by not upgrading to the unlimited wifi package (if allowed).

 

Has anyone considered that option?

 

Off topic, but did you ever find that spreadsheet you were looking for? I provided a couple of links for you in the thread you started and was just wondering.

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Off topic, but did you ever find that spreadsheet you were looking for? I provided a couple of links for you in the thread you started and was just wondering.

The drink thread? Yes! I compiled a list and have it saved to my notes in my phone for quick reference! Can’t wait to check them off! Thanks!

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Off topic, but did you ever find that spreadsheet you were looking for? I provided a couple of links for you in the thread you started and was just wondering.

 

 

 

Yes thank you so much I signed up for a lot of things!

 

 

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Bump

Has anyone confirmed yet if the upgrade from the perk is available?

 

 

I'm sailing this Sunday on the Breakaway, I'll post any information I find out.

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I'm sailing this Sunday on the Breakaway, I'll post any information I find out.
That would be great, thank you....... if you could ask the Internet Manager:

 

"The NCL Free at Sea T&Cs state that the Free WiFi Package of 100 Minutes has no cash value..... will NCL across the fleet, 100% of the time, allow a passenger to upgrade from the promo package to the unlimited package by paying the difference? and if yes, how do you determine the difference if the promo package has no cash value as stated in the T&Cs?"

 

My experience has been that it has been at the discretion of the Internet Manager... but some posters on here feel it is an absolute guarantee....... which is why my question is so specific

 

 

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Just onboard Escape now, it definitely is advertised that upgrade to internet perk is available. The internet cafe wasn't open before lunch so I haven't confirmed the price yet.bb29126a061d563ef96ebac3f5d0636a.jpgf831937248a6faa2dcb6cef79fc15898.jpg

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That would be great, thank you....... if you could ask the Internet Manager:

 

"The NCL Free at Sea T&Cs state that the Free WiFi Package of 100 Minutes has no cash value..... will NCL across the fleet, 100% of the time, allow a passenger to upgrade from the promo package to the unlimited package by paying the difference? and if yes, how do you determine the difference if the promo package has no cash value as stated in the T&Cs?"

 

My experience has been that it has been at the discretion of the Internet Manager... but some posters on here feel it is an absolute guarantee....... which is why my question is so specific

 

 

Sent from my SM-T820 using Forums mobile app

 

 

Got it. I'll see what I can find out.

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Just onboard Escape now, it definitely is advertised that upgrade to internet perk is available. The internet cafe wasn't open before lunch so I haven't confirmed the price yet.bb29126a061d563ef96ebac3f5d0636a.jpgf831937248a6faa2dcb6cef79fc15898.jpg
Upgraded to unlimited premium for $120, basic unlimited upgrade was $90.206fd25700b4856c5fed82faf64d492e.jpg

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Thank you Mistizoom and noobcruiser for the info!!!

 

Have a safe journey!

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Upgraded to unlimited premium for $120, basic unlimited upgrade was $90.206fd25700b4856c5fed82faf64d492e.jpg

Thank you for the info. I rallye appreciate it. Are you using the Internet yourself? If yes could you tell me about the speed and reliability?

 

 

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I would like to know if iMessage, Threema and Telegram are working with the social media plan.

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That would be great, thank you....... if you could ask the Internet Manager:

 

"The NCL Free at Sea T&Cs state that the Free WiFi Package of 100 Minutes has no cash value..... will NCL across the fleet, 100% of the time, allow a passenger to upgrade from the promo package to the unlimited package by paying the difference? and if yes, how do you determine the difference if the promo package has no cash value as stated in the T&Cs?"

 

My experience has been that it has been at the discretion of the Internet Manager... but some posters on here feel it is an absolute guarantee....... which is why my question is so specific

 

 

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The Free At Sea WiFi perk (250 minutes) can be upgraded across the fleet to basic wifi or premium wifi. The Free at Sea Perk (250 Min) is valued at $125 (which is the actual package price if you paid for it in cash).

 

The flyer that Mistizoom posted (post #100) shows the daily prices.

 

According to the IM on the Breakaway, they were surprised by the changes and the computer software is still transitioning, so there may be some hiccups along the way.

 

I upgraded to the premium and had no problems checking email, streaming youtube videos, or music. It buffered sometimes, but I've had worse service using some hotel wifi across the country,

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We just got off the breakaway and we had both a streaming and non-streaming package. Both were extremely frustrating and slow. My son uses Twitch for social media and he could rarely get it to work maybe only a couple of times all week. Total waste of $200, IMO. The non-streaming was a little better, but not much.

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Thank you for the info. I rallye appreciate it. Are you using the Internet yourself? If yes could you tell me about the speed and reliability?

 

 

Sent from my SM-G930F using Forums mobile app

 

I only tested speed once and it was 3.5 Mbps download about 4 hours outside of Miami. This was the "Unlimited Premium" package. Upload speeds - don't count on it. I was able to upload the above photos, but had trouble uploading photos at other times.

 

The reliability was fine, especially when one device stayed connected. My son did quite a bit of YouTube streaming (he preferred doing that to going to the onboard shows). Switching from one device to another was occasionally painful. I think it may depend on the device. I had to try a number of tricks to finally get my phone to connect after my son had been using it, such as turning wi-fi on and off and even restarting my phone.

 

Note the internet packages do not work when you are in any port. They turn it off then and turn it back on immediately upon sailaway.

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The Free At Sea WiFi perk (250 minutes) can be upgraded across the fleet to basic wifi or premium wifi. The Free at Sea Perk (250 Min) is valued at $125 (which is the actual package price if you paid for it in cash).

 

The flyer that Mistizoom posted (post #100) shows the daily prices.

 

 

{snip}

 

Yes, I noted that I was able to upgrade to unlimited premium for $120, basic unlimited upgrade was $90 on a 7 day cruise.

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I only tested speed once and it was 3.5 Mbps download about 4 hours outside of Miami. This was the "Unlimited Premium" package. Upload speeds - don't count on it. I was able to upload the above photos, but had trouble uploading photos at other times.

 

The reliability was fine, especially when one device stayed connected. My son did quite a bit of YouTube streaming (he preferred doing that to going to the onboard shows). Switching from one device to another was occasionally painful. I think it may depend on the device. I had to try a number of tricks to finally get my phone to connect after my son had been using it, such as turning wi-fi on and off and even restarting my phone.

 

Note the internet packages do not work when you are in any port. They turn it off then and turn it back on immediately upon sailaway.

Thank you very much for the detailed info. I prebooked the Unlimited Premium Package and was hoping to be able to make WiFi calls. Do you think this might be possible? We have only one device that will be connected all the time.

Thanks again.

 

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Thank you very much for the detailed info. I prebooked the Unlimited Premium Package and was hoping to be able to make WiFi calls. Do you think this might be possible? We have only one device that will be connected all the time.

Thanks again.

 

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I don't see why not with the appropriate app, but I did not try it.

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Thank you very much for the detailed info. I prebooked the Unlimited Premium Package and was hoping to be able to make WiFi calls. Do you think this might be possible? We have only one device that will be connected all the time.

Thanks again.

 

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I have tmobile and my phone prompted me that "calls would be made over wifi", however I did not use it.

 

 

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Thank you Mistizoom and noobcruiser. That is great. I need to check on my 80 year old father home in Germany.

 

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I have tmobile and my phone prompted me that "calls would be made over wifi", however I did not use it.

 

 

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It will be interesting to find out if the NCL infrastructure allows wifi calling...... your phone recognized wifi for wifi calling because your phone is capable but the network might not have the specific ports etc turned on.

 

I have tmobile also and this would be an incredible functionality

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Just got off the Epic Go to internet manager and request to pay the difference between the free at see 250 minutes and unlimited

Thanks for that info. We sail on the Epic TA in 19 days and were looking at the unlimited premium wifi plan but it's $382, with the 15% discount. We already have the 250 minutes, plus 30 mins each for being platinum. Nice to know we can just upgrade that onboard.

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Upgraded to unlimited premium for $120, basic unlimited upgrade was $90.206fd25700b4856c5fed82faf64d492e.jpg

Hi will be sailing epic in June. Just wanted to confirm you pay 120 for a 7 day cruise. Will be taking internet as one of the free perks. I was thinking of buying another package but if u can simply upgrade to it's the best option. Thanks for any advice.

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We were on the Escape last week and got the Unlimited Premium. We used a travel router to connect multiple devices at the same time, and saw speeds averaging about 5Mpbs both upload and download. We streamed videos to a chromecast, connected to VPN, and made wifi calls all pretty successfully. I had more trouble with chat apps like Slack and Discord, in that I would get notifications but then the messages took a while to show up in the app itself. Uploading photos to Google Photos worked fine, but I see above that some people had trouble with Facebook or the forum app. Guessing it varies based on the app.

The issue I saw with the internet wasn't actually with internet speed, but rather with reliability. Specifically, their DNS server was junk. When you could get a web address to resolve, things were great. However, by the last two days of the cruise when everyone was online trying to check flights and whatnot, it was pretty unusable. Web requests would come back with DNS errors-- address not found, domain name unresolved, etc. My guess is that the server they use to cache webpages was unable to handle all the traffic and would just drop requests. You had to refresh several times to get a page to load.

Funny note: they have a web filter and it blocked every single webcomic I was trying to read as porn (they weren't, I swear!!) :')

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Tamereth how does the travel router work? Do you buy this online?

 

 

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Tamereth how does the travel router work? Do you buy this online?

 

 

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It's pretty easy to set up and they come with directions. You set up the travel router with it's own network name and WiFi password. Usually this is done by connecting to it with a phone+app or with laptop+router specific web page. (You can try it out beforehand with your home network.) On the ship, you connect the router to the ship network and your devices to the travel router's network. This obviously only works when everyone using the travel router is in the same room... I mostly used it so I didn't have to constantly switch between my laptop and phone, or compete with my husband for internet access.

Travel routers are available on Amazon and probably also at electronic stores. Popular ones are by HooToo and FileHub. Some have storage and can be used to offload videos/photos from your phones, if you need more storage space.

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We were on the Escape last week and got the Unlimited Premium. We used a travel router to connect multiple devices at the same time, and saw speeds averaging about 5Mpbs both upload and download. We streamed videos to a chromecast, connected to VPN, and made wifi calls all pretty successfully. I had more trouble with chat apps like Slack and Discord, in that I would get notifications but then the messages took a while to show up in the app itself. Uploading photos to Google Photos worked fine, but I see above that some people had trouble with Facebook or the forum app. Guessing it varies based on the app.

The issue I saw with the internet wasn't actually with internet speed, but rather with reliability. Specifically, their DNS server was junk. When you could get a web address to resolve, things were great. However, by the last two days of the cruise when everyone was online trying to check flights and whatnot, it was pretty unusable. Web requests would come back with DNS errors-- address not found, domain name unresolved, etc. My guess is that the server they use to cache webpages was unable to handle all the traffic and would just drop requests. You had to refresh several times to get a page to load.

Funny note: they have a web filter and it blocked every single webcomic I was trying to read as porn (they weren't, I swear!!) :')

Thank you. That sounds ok. Not to be compared with Rccl's Boom though, I guess...

 

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