Jump to content
Cruise Critic Community
mdj101

1st Cruise with MSC. Can't print / download e-tickets or register for kids club

Recommended Posts

Hi All,

 

I've completed all the online info for check in and clicked the button for the tickets but nothing happens. No download, no email, nothing.

 

Also when I try and sign our daughter up for kids club it just pops up an error window saying check booking information but it's all there and all correct.

 

I must admit the MSC website is an absolute shambles!

 

So can anyone tell me how I'm supposed to get my e-tickets for my three cabins?

Share this post


Link to post
Share on other sites

My experience is that you won't receive your e-ticket until you are within 20 days of the cruise and MSC will email you a package to print.

 

Sorry I can't answer the other.

Share this post


Link to post
Share on other sites

Do you have to upload photos for everyone? as it gives you the option to skip this step?

Share this post


Link to post
Share on other sites
Hi All,

 

I've completed all the online info for check in and clicked the button for the tickets but nothing happens. No download, no email, nothing.

 

Also when I try and sign our daughter up for kids club it just pops up an error window saying check booking information but it's all there and all correct.

 

I must admit the MSC website is an absolute shambles!

 

So can anyone tell me how I'm supposed to get my e-tickets for my three cabins?

Did you use a travel agent? did you check your spam email? Call customer service.

Share this post


Link to post
Share on other sites

Disaster Averted!

 

For some unknown reason they've been emailed to someone else in our party. They're not even a lead passenger!

 

Very strange!

Share this post


Link to post
Share on other sites
Hi All,

 

I've completed all the online info for check in and clicked the button for the tickets but nothing happens. No download, no email, nothing.

 

Also when I try and sign our daughter up for kids club it just pops up an error window saying check booking information but it's all there and all correct.

 

I must admit the MSC website is an absolute shambles!

 

So can anyone tell me how I'm supposed to get my e-tickets for my three cabins?

You will get them in an e-mail.

Share this post


Link to post
Share on other sites

MDJ101

Hi I am just inside the 20 days so no panic but did you book through an agent?

If so did the email come from them or direct from MSC?

 

Anyone

IIRC tickets and Labels used to just "appear" in the Web Checkin section. is that no longer the case? Perhaps I am thinking of another cruise line.

Share this post


Link to post
Share on other sites

Hi Aulanis

 

OK. So I went on the website and made sure all the details were inputted for each cabin we had.

 

You need to make sure that the emergency contact is someone who is NOT on the cruise with you even if they are in a different cabin. You don't need to do the photos for everyone.

 

You then click on the orange button which says "REQUEST TICKETS" or something like that.

 

You will then get an email.

 

If you are still planning to add stuff to your cruise, photo packages, drinks, excursions etc then I would wait until you've done all these before printing as you will also get vouchers for these to print at the same time, so if you are planning on adding bits you would have to re-request the tickets and re-print them.

 

Happy Holidays!

Share this post


Link to post
Share on other sites

Thanks - that is great - it would be useful if they had something on the web page

with, for example the orange button grayed out and something like

Order tickets when this button turns orange.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Holiday Exchange - Jingle and Mingle 2019
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...