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Aldora Divers (Cozumel) limits their cruise ship bookings


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I saw this today from Aldora Divers. They are definitely my favorite operator in Cozumel. I completely understand their position, and take their reasons as completely valid.

 

Bold type below copied from their website:

Aldora modifies policy for serving Cruise Ship Divers

 

Why? Because we can’t do a good job of it!

We have 8 boats that can serve divers and we do a pretty good job of providing a high level of personal service. In February of 2018 we served 681 diver days. That is possible mainly because we can meet with our divers the day or evening before diving to ascertain special requests, explain our procedures and make sure everything is in order for their dive vacation. By physically meeting with our divers, prior to their following dives we can carefully orchestrate the boat loading, timing, etc for each of our boats. This is especially problematic in the very high season and it is not a big stretch to compare each day to a major deployment that has to be carefully arranged. Lists for each boat, divers gear for each boat, which tanks (120s, 100s, Nitrox 32, Nitrox 36), all of that is personalized and it starts at 6 am for our staff.

However, with Cruise Ship divers we have little or no opportunity for direct face-to-face communication before they show up. Instead we have to rely on e mail, or at the best a phone call. Both of which leave us open for missed communication. Try spam filters, language differences, or even mistakes on the part of some of our staff. Sometimes the cruise ship divers don’t pay attention to our instructions, have difficulty getting off the ships, show up at the wrong dock instead of our office—or we have no idea what time they will really show up.

All of that and most of the times we have a very late departure for a boat of 2 to 3 divers in which we are assured to lose money.

The end result is that we may make a 1,000 people happy-- and one cruise ship diver is upset…for whatever “wrong” we may have done. Then we get criticized on the internet. That is just not worth it for us and we are basically ending it.

So, from now on we will only take cruise ship reservations from April 1 thru December 15 in each year and only if made for 5 or more divers. Those who are familiar with Aldora and our procedures may call us to make exceptions.

Dave Dillehay

Aldora Divers

 

Harris

Denver, CO

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