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Thejuggler

New GDPR laws- It could affect your loyalty points and booking.

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Posted (edited)

The UK data protection laws are being changed from May 2018 and companies are reviewing their privacy and data protection policies.

 

We've just had the Princess magazine and we have to opt back in to their Captain's Circle Loyalty Programme before 21 May to continue to receive benefits.

 

The info states this opt in is for all Carnival cruise lines.

 

If we don't we will be removed from the loyalty scheme.

 

I am not aware if P&O customers have been contacted, but if you have lots of loyalty points ensure you opt in asap as the indication is you will lose them from 22 May 2018.

 

You may also lose any benefits applied to cruises already booked and departing after 1 August 2018 if you don't opt in before the deadline.

 

You can do the opt in online with Princess, so it should be similar with P&O.

Edited by Thejuggler

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I have seen something and already sent a reply.

 

 

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Thanks for the information but I assume you are referring to the P&O Peninsular Club which I am a member of.

I have just logged in and cannot see any references or requests to make any changes.

One would hope and I would assume that P&O have a duty to contact all its Peninsular Club members in a timely fashion of any future changes to its scheme.

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I have seen something and already sent a reply.

 

 

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daiB

Are we talking about Peninsular Club?

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Yes and information from P&O

 

 

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Yes and information from P&O

 

 

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Ok, thanks.

I guess it's watch this space then !! :)

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Actually, we are due to board Oceana tomorrow so may ask at the loyalty desk.

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Now when I think again it may have been for Princess.

 

 

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Posted (edited)
Now when I think again it may have been for Princess.

 

Sent from my iPad using Forums

 

I got my letter from Princess today. I think it is to do with the Captain's Circle Loyalty scheme. Previously P&O cruises counted for points on the Princess scheme. They no longer recognise P&O cruises as part of their points total, they do recognise P&O cruises taken before 12 December 2017 but only if you have also sailed on Princess cruises.

 

So the only people this should affect are those who have sailed on both Princess and P&O. These people should make sure that P&O and Princess share data otherwise when they book another Princess cruise their P&O cruising history might not be taken into consideration when calculating your loyalty tier status. If you are a previous Princess cruiser but not received a letter you can log into the Princess.com website and register your sharing preference which seems to be a sensible move to protect your cruising history and points. Any problems phone Carnival House Southampton.

 

Anyone who has sailed on P&O but not Princess even if they have sailed on many P&O cruises will be regarded as newcomers to the line whereas this was not previously the case.

 

Regards John

Edited by john watson

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I got my letter from Princess today. I think it is to do with the Captain's Circle Loyalty scheme. Previously P&O cruises counted for points on the Princess scheme. They no longer recognise P&O cruises as part of their points total, they do recognise P&O cruises taken before 12 December 2017 but only if you have also sailed on Princess cruises.

 

 

 

So the only people this should affect are those who have sailed on Princess and P&O. These people should make sure that P&O and Princess share data otherwise when they book another Princess cruise their P&O cruising history might not be taken into consideration when calculating your loyalty tier status.

 

 

 

Anyone who has sailed on P&O but not Princess even if they have sailed on many P&O cruises will be regarded as newcomers to the line whereas this was not previously the case.

 

 

 

Regards John

 

 

 

Not sure that’s what we are discussing John. I have just been on line and I cannot find anywhere that P&O are asking about the new data protection law as Princess have in this communication we have just had.

 

 

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Not sure that’s what we are discussing John. I have just been on line and I cannot find anywhere that P&O are asking about the new data protection law as Princess have in this communication we have just had.

 

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The Juggler, original poster, said the information came with their Princess Loyalty magazine. I got one today and this sharing data issue was from Princess, you can send a postcard back to them or do it on line. P&O may have coincidentally sent similar correspondence for their cruisers to complete but I have received nothing from P&O yet.

 

My above post analyses what I think are the implications of allowing or not allowing the different cruise lines to share data.

 

Regards John

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I assume that you can register on the princess site. Is this the UK or US site and where is it? I have logged in and can't find anything relating to it. Help please!!

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I assume that you can register on the princess site. Is this the UK or US site and where is it? I have logged in and can't find anything relating to it. Help please!!

 

 

 

On the Princess site go to the captains circle section and log in. You will find it there.

 

With regard to P&O I have emailed the peninsular club to ask how they are handling it.

 

 

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So presumably us P&O only cruisers need not panic at the moment as it's not referring to us. I have 1000 + and counting loyalty points that I don't want to loose. !! :eek:

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On the Princess site go to the captains circle section and log in. You will find it there.

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I have logged on to my Princess captains circle and can't see anything there. Whereabouts is it?

Brian

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I have logged on to my Princess captains circle and can't see anything there. Whereabouts is it?

 

Brian

 

 

 

Brian it’s under Account Information then Profile information then receive offers and news.

 

 

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The UK data protection laws are being changed from May 2018 and companies are reviewing their privacy and data protection policies.

 

We've just had the Princess magazine and we have to opt back in to their Captain's Circle Loyalty Programme before 21 May to continue to receive benefits.

 

The info states this opt in is for all Carnival cruise lines.

 

If we don't we will be removed from the loyalty scheme.

 

I am not aware if P&O customers have been contacted, but if you have lots of loyalty points ensure you opt in asap as the indication is you will lose them from 22 May 2018.

 

You may also lose any benefits applied to cruises already booked and departing after 1 August 2018 if you don't opt in before the deadline.

 

You can do the opt in online with Princess, so it should be similar with P&O.

 

Of course I may just be a cynic but I've never sailed with Princess but have been on their website at some point and given them my email address possibly when looking at pricing a cruise. Since then I have been bombarded by emails.

.I did get one last week mentioning Gdpr regulations and stating that I need to opt in to keep being informed .... Also known as bombarded with sales emails . Hence I've taken the view that if I don't click then the junk will stop...hopefully.

 

Could this just be yet another ploy to keep you locked in.😉

I've not received any similar opt in email from P&O (I have sailed with them many times now)

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Thanks Dai. Found it but is rather obscure.

Brian

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Thanks Dai. Found it but is rather obscure.

Brian

Not only obscure but probably predates :DUK data protection law by several years.

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Posted (edited)

I had an email from Cunard a couple of weeks ago and from P&O earlier this evening -

 

Subject was - Mrs xxxxx, don't miss out on all this

 

"Mrs xxxxx, data regulations are changing and we’re updating our privacy policy.Don't miss out on the things you love, like our new ship news, exclusive discounts and tempting offers to name a few.,"

 

There is a link to their website to update communication preferences.

Edited by Host Hattie

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Now when I think again it may have been for Princess.

 

 

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It was Princess,i filled the form in and returned it.

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Had an email from P and O today and opted in to their Loyalty schemes and post or email communications,

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I got an email from P&O about it a couple of hours ago. I have yet to reply

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I have had emails from several companies asking me to OK the new rules, the latest were the National Trust and Hilton Hotels.

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I have had emails from several companies asking me to OK the new rules, the latest were the National Trust and Hilton Hotels.

 

By May you will be sick of it. Every organization will have to do the same. They must get your explicit consent to keep your information and to send you things. There are some exceptions to the rule for health authorities and police etc who are exempt but otherwise this is a massive undertaking for any organization/club who store members information.

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I have had emails from P&O and Princess asking me to update my contact information over the past few weeks, nothing from Cunard or RCI which I have also cruised with oddly.

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Of course I may just be a cynic but I've never sailed with Princess but have been on their website at some point and given them my email address possibly when looking at pricing a cruise. Since then I have been bombarded by emails.

.I did get one last week mentioning Gdpr regulations and stating that I need to opt in to keep being informed .... Also known as bombarded with sales emails . Hence I've taken the view that if I don't click then the junk will stop...hopefully.

 

Could this just be yet another ploy to keep you locked in.😉

I've not received any similar opt in email from P&O (I have sailed with them many times now)

 

Its not a ploy to keep you locked in, its needed to keep them within the law.

 

 

You have always been able to unsuscribe from marketing e-mails. You have only been bombarded because up to now you have taken the decision not to unsuscribe.

 

 

The Princess email does say it is Carnival brand policy so accept with Princess and data will be made available to P&O, Cunard etc,

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First P&O email regarding the GDPR changes was 14 March for me. They have then been regular.
Glad you put the date in as I found my first email I was right in the first place. I had changed the options. However it does not mention my wife and she never gets any communication as it all comes to me.

 

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My wife has just received her email from P&O and there is a box that specifically needs to be ticked if you want to continue being a member of the Loyalty Club.

Hopefully my email will arrive soon.

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So far I have had nothing about this from P&O. Is anyone else in the same position?

 

I am surprised that they are going down the consent route for a loyalty club, I would have thought that legitimate interest would be a better way to go as you can’t run a loyalty club without saving details.

 

He ho I’ll await an email.

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My wife has just received her email from P&O and there is a box that specifically needs to be ticked if you want to continue being a member of the Loyalty Club.

Hopefully my email will arrive soon.

I can't remember if I have had an email from P and O regarding this.I went to the Princess website and was able to tick a box to say that I wanted to remain a member of the Captains Circle.However when I log into my loyalty account with P and O there is no option to tick to say I want to remain a member of the Peninsular Club. Not sure whether I need to contact P and O or wait and see?

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I can't remember if I have had an email from P and O regarding this.I went to the Princess website and was able to tick a box to say that I wanted to remain a member of the Captains Circle.However when I log into my loyalty account with P and O there is no option to tick to say I want to remain a member of the Peninsular Club. Not sure whether I need to contact P and O or wait and see?

 

 

 

When I went into my loyalty account I found that the changes, if any had been made including the question, do you wish to remain a member. That is when I trawled back through my emails and found the communication from the 14th March. I don’t think my wife has ever gone into he account. We will look tomorrow.

 

 

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Grr GDPR. I work for a charity and we have spent days and weeks planning to implement the new laws which come in on May 25th. They come from the EU so it will be across Europe, although the UK government accepts they will stay when we leave the EU. Every organisation in the country is dealing with these rules, so over the next month you will be asked to sign up to everything to which you belong, receive information etc.

 

I have done a website for a cruise we are on next year. I am asking everyone on our roll call for permission to add information even though I am the only person from the UK or Europe. I am not sure what are the rules in the USA but may be similar, if not suspect the Facebook problems will mean they are tightened up.

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I got the email and have responded.

One query though.. my husband hasn’t had an email, and obviously my young children won’t have had an email.

I’m guessing this email I received is for the individual not us as a group; I assume P&O would write to those who don’t have an email address associated with their peninsular club # so that my husband and kids can reaffirm their loyalty points!?

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When I went into my loyalty account I found that the changes, if any had been made including the question, do you wish to remain a member. That is when I trawled back through my emails and found the communication from the 14th March. I don’t think my wife has ever gone into he account. We will look tomorrow.

 

 

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Possibly I could not find the details, including the question 'Do you wish to stay a member of the Peninsular Club?' because I have not received the email yet?I shall wait a while and see if I receive any communication from P and O regarding this

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Not seen any communications from any cruise line as yet and we are both top tier members of all 4 cruise lines we sail with regularly, maybe its because our surnames are towards the end of the alphabet.

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Both my husband and I have each received an email from P&O asking us to update our details, including the contact details and how we wish to received information.

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I just don’t understand why membership of a loyalty scheme is linked to a need to receive all the marketing emails .

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