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HAL website itinerary not showing tender ports....??


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I have been looking at possible cruise itineraries....and the new HAL website isn't showing which ports are tender ports........??

 

I know some of the ports are tender only....ie: Lahaina.......

 

Clicking on "Learn More" brings up a screen on excursions....

 

Am I missing something....???

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Don't you know - the less information they provide, the better the benefit to you as a consumer...... :o

 

This seems a common trend in cruise website design - less information and more glossy pictures (HAL, Celebrity, RCCL, Carnival, etc) Personally I am not a fan

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I had no problem seeing tender ports while researching cruises...including just now...they are marked as "TR" next to the port name. Were you looking at an itinerary that doesn't have any tender ports?

 

Of course, it is easier to bash HAL...

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I have been looking at possible cruise itineraries....and the new HAL website isn't showing which ports are tender ports........??

 

I know some of the ports are tender only....ie: Lahaina.......

 

Clicking on "Learn More" brings up a screen on excursions....

 

Am I missing something....???

 

Unfortunately you are hitting HAL website at a very bad time - they recently transitioned to a new website format and it is driving even long time loyal HAL cruisers crazy. Hang in here and hopefully you will find answers and HAL will hopefully finally clean up this mess of a new website.

 

Though one assumes they are losing new customers right and left after having inflicted this website debacle on the cruise world. People are finding they cannot even print out their cruise documents that they have already paid for. Discouraging first experience, right?

 

The ships and itineraries can be wonderful, but Seattle management seems to want to destroy all the good will in a few weeks that their own staff and crew have built up over the past decades.

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I found a link to the new HAL website that lists all the Tender Ports.....

 

https://www.hollandamerica.com/en_US/accessibility/port-tender-list.html?legacy=true

 

Now....since the cruise itineraries aren't showing the ports that are tenders....I guess we will have to check each port on each cruise.....

I looked at the list. I know for certain that we docked in San Juan and in Monaco, so there may be others that are sometimes tender ports and sometimes not.

 

I had no problem seeing tender ports while researching cruises...including just now...they are marked as "TR" next to the port name. Were you looking at an itinerary that doesn't have any tender ports?
Are you on the old site still? On the new site the first cruise I looked at does not show HMC as a tender port:

https://www.hollandamerica.com/en_US/find-a-cruise/C8A12A/E874.html

Edited by catl331
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I had no problem seeing tender ports while researching cruises...including just now...they are marked as "TR" next to the port name. Were you looking at an itinerary that doesn't have any tender ports?

 

Of course, it is easier to bash HAL...

 

I am not trying to bash HAL......

 

I am looking at the 51 day Tales of the South Pacific....and I know there are tenders going to Lahaina and Rarotonga plus several more.....and there are no "TR" listed anywhere.....as you can see on this link....

 

https://www.hollandamerica.com/en_US/find-a-cruise/H9S51A/A950.html

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I am not trying to bash HAL......

 

I am looking at the 51 day Tales of the South Pacific....and I know there are tenders going to Lahaina and Rarotonga plus several more.....and there are no "TR" listed anywhere.....as you can see on this link....

 

https://www.hollandamerica.com/en_US/find-a-cruise/H9S51A/A950.html

On the cruise link I listed, Cienfuegos Cuba is not shown as TR, but is on the list that you found.

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I looked at the list. I know for certain that we docked in San Juan and in Monaco, so there may be others that are sometimes tender ports and sometimes not.

 

I noticed that Sitka and Icy Strait Point are both listed as tender ports.....but they actually both have nice piers and can dock.....they would only be a possible tender if more than one ship was in port.....

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I looked at the list. I know for certain that we docked in San Juan and in Monaco, so there may be others that are sometimes tender ports and sometimes not.

 

Are you on the old site still? On the new site the first cruise I looked at does not show HMC as a tender port:

https://www.hollandamerica.com/en_US/find-a-cruise/C8A12A/E874.html

 

I just type in "Hollandamerica.com" and did a search under "Plan". And it listed HMC as a "TR" on 3 cruises I looked at.

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I just type in "Hollandamerica.com" and did a search under "Plan". And it listed HMC as a "TR" on 3 cruises I looked at.
You must be getting the old site. On the new site itineraries all you see is something like this ... and the LEARN MORE doesn't show if it's TR either.

34tadue.jpg

Did you click either of the html links that Rowsby or I gave you? What do they show you?

https://www.hollandamerica.com/en_US...A12A/E874.html

https://www.hollandamerica.com/en_US...S51A/A950.html

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I am not trying to bash HAL......

 

I am looking at the 51 day Tales of the South Pacific....and I know there are tenders going to Lahaina and Rarotonga plus several more.....and there are no "TR" listed anywhere.....as you can see on this link....

 

https://www.hollandamerica.com/en_US/find-a-cruise/H9S51A/A950.html

Having just done some of those stops you can assume that most are tender ports once you get past Hawaii. Maybe 1 in 4 might be docked.

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You must be getting the old site. On the new site itineraries all you see is something like this ... and the LEARN MORE doesn't show if it's TR either.

34tadue.jpg

Did you click either of the html links that Rowsby or I gave you? What do they show you?

https://www.hollandamerica.com/en_US...A12A/E874.html

https://www.hollandamerica.com/en_US...S51A/A950.html

 

Both of those links briefly flashed the old website, then said site not available.

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Having just done some of those stops you can assume that most are tender ports once you get past Hawaii. Maybe 1 in 4 might be docked.

 

I was afraid of that......there are already 32 sea days....which I love....but I'd probably have to add some of those tenders to the count.....:)

 

Thanks...!!

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I am not trying to bash HAL......

 

I am looking at the 51 day Tales of the South Pacific....and I know there are tenders going to Lahaina and Rarotonga plus several more.....and there are no "TR" listed anywhere.....as you can see on this link....

 

https://www.hollandamerica.com/en_US/find-a-cruise/H9S51A/A950.html

 

I clicked on the link and got the site map. I then went to the plan a cruise tab and the itinerary showed the tender ports. Have decided all computers are weird!

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I clicked on the link and got the site map. I then went to the plan a cruise tab and the itinerary showed the tender ports. Have decided all computers are weird!

 

If you got the site map, you were in the old website, which still shows those details. It seems that lots of old links default to the site map of the old website and then you can find your way around from there.

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I was afraid of that......there are already 32 sea days....which I love....but I'd probably have to add some of those tenders to the count.....:)

 

Thanks...!!

Should be 26 days at sea, from what I recall when I looked at that trip there are 25 stops, not including the scenic cruise day.

 

Also keep in mind a number of the stops are rather rustic. One Fiji stop is to an island that only has 200 inhabitants (even the tender pier is a temporary floating pier that gets set up when a cruise ship is scheduled) Great stops for beach time, snorkeling, etc. Not much else.

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I clicked on the link and got the site map. I then went to the plan a cruise tab and the itinerary showed the tender ports. Have decided all computers are weird!

 

 

You are probably still on the old site. If the header is blue-on-white and says PLAN A CRUISE like this

e5nrt3.jpg

you are on the old site.

 

If it is white-on-blue and just says PLAN like this

29lcy6c.jpg

then you are on the new website.

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I clicked on the link and got the site map. I then went to the plan a cruise tab and the itinerary showed the tender ports. Have decided all computers are weird!
If the link had taken you to the new website you would have seen this:

 

20k595c.jpg

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All computers are not weird. The new HAL website is just not ready for use. I encountered the same issues as you as well as other info. such as whether a VISA or vaccination is required, small things to some but useful info. when planning a journey. When you are on either website, there is a small Feedback tab, click it and you get the op. to submit the issues you encounter.

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I am not trying to bash HAL......

 

I am looking at the 51 day Tales of the South Pacific....and I know there are tenders going to Lahaina and Rarotonga plus several more.....and there are no "TR" listed anywhere.....as you can see on this link....

 

https://www.hollandamerica.com/en_US/find-a-cruise/H9S51A/A950.html

 

In 2016 there were 13 tender ports for the Tales of the South Pacific. In 30 cruises this one was our favorite by far. We were a bit concerned because DH had a recent hip replacement. We were blessed with mostly calm seas and easy tender entries and exits. We are booked again for 2019.

 

Cheers, Denise

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I copies and pasted the itinerary from the old website.

 

TR Tender Required

NW Wheelchair Access Limited

DH Time Subject To Daylight Hours

CO Cruising Only

ON Overnight

 

Day 0: October 28, 2019 Departs 11:00 PM

San Diego, California, US

 

Day 1:

 

October 29, 2019

AT SEA

 

Day 2:

 

October 30, 2019

AT SEA

 

Day 3:

 

October 31, 2019

AT SEA

 

Day 4:

 

November 01, 2019

AT SEA

 

Day 5:

 

November 02, 2019

AT SEA

 

Day 6:

 

November 03, 2019 Arrives 06:00 AM

Departs 10:00 PM

Honolulu, Hawaii, US

 

Day 7:

 

November 04, 2019 Arrives 08:00 AM

Departs 06:00 PM

Lahaina, Hawaii, USTRNW

 

Day 8:

 

November 05, 2019 Arrives 07:00 AM

Departs 05:00 PM

Nawiliwili, Kauai, Hawaii, USDH

 

Day 9:

 

November 06, 2019 Arrives 10:00 AM

Departs 08:00 PM

Hilo, Hawaii, US

 

Day 9:

 

November 06, 2019

Scenic cruising Kilauea VolcanoCO

 

Day 10:

 

November 07, 2019 Arrives 08:00 AM

Departs 05:00 PM

Kona, Hawaii, USTRNW

 

Day 11:

 

November 08, 2019

AT SEA

 

Day 12:

 

November 09, 2019

Cross International DatelineCO

 

Day 13:

 

November 11, 2019

Crossing the EquatorCO

 

Day 13:

 

November 11, 2019 Arrives 08:00 AM

Departs 02:00 PM

Tabuaeran (Fanning Island), KiribatiTRNW

 

Day 13:

 

November 11, 2019

Cross International DatelineCO

 

Day 13:

 

November 11, 2019

AT SEA

 

Day 14:

 

November 12, 2019

AT SEA

 

Day 15:

 

November 13, 2019

AT SEA

 

Day 16:

 

November 14, 2019 Arrives 08:00 AM

Departs 06:00 PM

Pago Pago, Tutuila, American Samoa

 

Day 16:

 

November 14, 2019

Cross International DatelineCO

 

Day 17:

 

November 16, 2019 Arrives 08:00 AM

Departs 05:00 PM

Apia, Upolo, Samoa

 

Day 18:

 

November 17, 2019

AT SEA

 

Day 19:

 

November 18, 2019 Arrives 08:00 AM

Departs 05:00 PM

Savusavu, Vanua Levi, FijiTRNW

 

Day 20:

 

November 19, 2019 Arrives 08:00 AM

Departs 11:59 PM

Suva, Viti Levu, Fiji Islands

 

Day 21:

 

November 20, 2019 Arrives 07:00 AM

Departs 05:00 PM

Dravuni Island, FijiTRNW

 

Day 22:

 

November 21, 2019 Arrives 08:00 AM

Departs 05:00 PM

Lautoka, Fiji

 

Day 23:

 

November 22, 2019

AT SEA

 

Day 24:

 

November 23, 2019 Arrives 07:00 AM

Departs 06:00 PM

Luganville, Vanuatu

 

Day 25:

 

November 24, 2019 Arrives 08:00 AM

Departs 06:00 PM

Port Vila, Vanuatu

 

Day 26:

 

November 25, 2019 Arrives 08:00 AM

Departs 05:00 PM

Mystery Island, VanuatuTRNW

 

Day 27:

 

November 26, 2019

AT SEA

 

Day 28:

 

November 27, 2019

AT SEA

 

Day 29:

 

November 28, 2019 Arrives 08:00 AM

Departs 05:00 PM

Nuku alofa, Tonga

 

Day 30:

 

November 29, 2019 Arrives 08:00 AM

Departs 03:00 PM

Vava u, TongaTRNW

 

Day 30:

 

November 29, 2019

Cross International DatelineCO

 

Day 30:

 

November 29, 2019

AT SEA

 

Day 30:

 

November 29, 2019 Arrives 08:00 AM

Departs 05:00 PM

Alofi, NiueTRNW

 

Day 31:

 

November 30, 2019

AT SEA

 

Day 32:

 

December 01, 2019 Arrives 08:00 AM

Departs 05:00 PM

Rarotonga, Cook IslandsTRNW

 

Day 33:

 

December 02, 2019

AT SEA

 

Day 34:

 

December 03, 2019 Arrives 08:00 AM

Departs 11:00 PM

Bora Bora, French PolynesiaTRNW

 

Day 35:

 

December 04, 2019 Arrives 08:00 AM

Departs 05:00 PM

Raiatea, Society Islands, French Polynesia

 

Day 36:

 

December 05, 2019 Arrives 08:00 AM

Papeete, French PolynesiaON

 

Day 37:

 

December 06, 2019

Departs 05:00 AM

Papeete, French Polynesia

 

Day 37:

 

December 06, 2019 Arrives 08:00 AM

Departs 05:00 PM

Moorea, French PolynesiaTRNW

 

Day 38:

 

December 07, 2019 Arrives 08:00 AM

Departs 05:00 PM

Avatoru, Rangiroa, French PolynesiaTRNW

 

Day 39:

 

December 08, 2019 Arrives 08:00 AM

Departs 05:00 PM

Fakarava, Tuamotu, French PolynesiaTRNW

 

Day 40:

 

December 09, 2019

AT SEA

 

Day 41:

 

December 10, 2019 Arrives 08:00 AM

Departs 05:00 PM

Taiohae, Nuku Hiva, French PolynesiaTRNW

 

Day 42:

 

December 11, 2019

AT SEA

 

Day 43:

 

December 12, 2019

Crossing the EquatorCO

 

Day 44:

 

December 13, 2019

AT SEA

 

Day 45:

 

December 14, 2019

AT SEA

 

Day 46:

 

December 15, 2019

AT SEA

 

Day 47:

 

December 16, 2019

AT SEA

 

Day 48:

 

December 17, 2019

AT SEA

 

Day 49:

 

December 18, 2019 Arrives 07:00 AM

San Diego, California, US

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I just bookmarked this page.....thanks so much.....!!

 

I don't know how you guys are able to get the old website.....my computer just auto-switches...(if that's a real word....:)

 

And.....it looks like such an amazing cruise.....!!!!

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