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Service Reward Letter

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I also will probably reduce the AGs to reflect the increase in inflation that's taken place since they were £5.

As an earlier thread stated, it's certainly not 40%.

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P&O increased the AG to £7.00 pp after we booked our cruise last year, but to be fair our TA did inform us of the change.

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P&O increased the AG to £7.00 pp after we booked our cruise last year, but to be fair our TA did inform us of the change.

I was informed twice, once by P&O, and again by my travel agent. Others on my dining table had been told by one or the other. One had not been informed at all!

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Interesting conversations! Our own beef about the AGs is that when you make a booking they are one price then are hiked up before the cruise. We were never informed that the £6.00 per person per day had increased to £7.00 per person per day though some people seem to have been advised. Seriously considering altering the AGs to reflect the amount in force at the time of booking.

Us too ! When we booked they were £6 are they now £7 ? I am going to change them if that is the case back down to £6 because that is what we were told when we booked and we have had no notification that it has changed.

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Us too ! When we booked they were £6 are they now £7 ? I am going to change them if that is the case back down to £6 because that is what we were told when we booked and we have had no notification that it has changed.

 

A couple of weeks ago, on Arcadia, our onboard account showed auto gratuities were £6 per day, not £7. I didn’t question why but as always, I left them on and paid waiters and steward a little extra in cash for the excellent service we received.

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Us too ! When we booked they were £6 are they now £7 ? I am going to change them if that is the case back down to £6 because that is what we were told when we booked and we have had no notification that it has changed.

That's fine, as it's optional you can change the amount to what you like.

We remove the AG and pay individually as that's what we've always done.

Having said that you may end up with a letter trying to persuade you otherwise which is the subject of this thread.:)

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Interesting conversations! Our own beef about the AGs is that when you make a booking they are one price then are hiked up before the cruise. We were never informed that the £6.00 per person per day had increased to £7.00 per person per day though some people seem to have been advised. Seriously considering altering the AGs to reflect the amount in force at the time of booking.

Actually I'm a little confused now.:confused:

I must admit that I thought they had increased AG to £7.00 pp a little while ago. However I have just checked my on board statement from our recent Oceana cruise last month and it is showing at £6.00 pp.

Also, in our 'Your Holiday Information booklet for that cruise under Service Reward Programme it also says £6.00pp.

So has it literally just gone up to £7.00pp or is it still £6.00pp?

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A couple of weeks ago, on Arcadia, our onboard account showed auto gratuities were £6 per day, not £7. I didn’t question why but as always, I left them on and paid waiters and steward a little extra in cash for the excellent service we received.

Thank you for that info. We board Aurora on Saturday so will be interesting to see what happens.

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P&O increased the AG to £7.00 pp after we booked our cruise last year, but to be fair our TA did inform us of the change.

As per my previous post I am not sure now whether we were informed by our TA that the increase was to £6.00 or £7.00pp.

However, I do remember receiving an email from our TA at the time informing us of an increase.

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Interesting conversations! Our own beef about the AGs is that when you make a booking they are one price then are hiked up before the cruise. We were never informed that the £6.00 per person per day had increased to £7.00 per person per day though some people seem to have been advised. Seriously considering altering the AGs to reflect the amount in force at the time of booking.

 

You are free to do whatever you feel is correct. P & O Has proved that they are not being truthful here, they state letters have stopped, but members here still getting them, they say can be removed at guest services but then feel they can question the removals.

 

No one should feel bad about doing what they believe is right, no one should ever allow a Cruise Line. a member here or any business to push you around. If you feel the 6 pounds is the correct number that is your choice and unquestionable.

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No one should feel bad about doing what they believe is right, no one should ever allow a Cruise Line. a member here or any business to push you around. If you feel the 6 pounds is the correct number that is your choice and unquestionable.

 

Exactly, if you decide to remove the AG altogether (as it doesn't have any impact on the staff whether you pay it or not) then that is fine as well.

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You are free to do whatever you feel is correct. P & O Has proved that they are not being truthful here, they state letters have stopped, but members here still getting them, they say can be removed at guest services but then feel they can question the removals.

 

No one should feel bad about doing what they believe is right, no one should ever allow a Cruise Line. a member here or any business to push you around. If you feel the 6 pounds is the correct number that is your choice and unquestionable.

 

If people are removing autogratuities almost as soon as they set foot on the ship as it appears some do, they are doing so without having any evidence of the work of their waiter and cabin steward. I see nothing wrong if, later in the cruise, when they have such evidence, they are given a reminder that they have removed or reduced auto gratuities and the opportunity to revisit their decision. I am sure those who spout legal jargon on these boards would be outraged at being judged with no evidence to support the judgement.

I am confident that those who pay their autogratuities, and if some are to be believed, subsidise those who don’t, agree that those who don’t pay, regardless of whether they ‘give an envelope’ or not, are given the chance to revisit their hasty decision.

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If people are removing autogratuities almost as soon as they set foot on the ship as it appears some do, they are doing so without having any evidence of the work of their waiter and cabin steward. I see nothing wrong if, later in the cruise, when they have such evidence, they are given a reminder that they have removed or reduced auto gratuities and the opportunity to revisit their decision. I am sure those who spout legal jargon on these boards would be outraged at being judged with no evidence to support the judgement.

I am confident that those who pay their autogratuities, and if some are to be believed, subsidise those who don’t, agree that those who don’t pay, regardless of whether they ‘give an envelope’ or not, are given the chance to revisit their hasty decision.

 

I was fully intending to pay AG’s on my cruise next month until I read the thread from an insider (now removed) detailing exactly how P&O distributed (or not) them. I can’t say anything else about it or this post will be removed as well, but suffice to know that I was so appalled and disturbed that I’ve now decided to remove AG’s and pay the equivalent, or more, tips in cash directly to those who deserve it.

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If people are removing autogratuities almost as soon as they set foot on the ship as it appears some do, they are doing so without having any evidence of the work of their waiter and cabin steward. I see nothing wrong if, later in the cruise, when they have such evidence, they are given a reminder that they have removed or reduced auto gratuities and the opportunity to revisit their decision. I am sure those who spout legal jargon on these boards would be outraged at being judged with no evidence to support the judgement.

I am confident that those who pay their autogratuities, and if some are to be believed, subsidise those who don’t, agree that those who don’t pay, regardless of whether they ‘give an envelope’ or not, are given the chance to revisit their hasty decision.

 

I don't see any link between the AGs and service so it is perfectly reasonable to remove them as you set foot onboard.

 

In fact I would be tempted to write to P&O in advance requesting them not to be added in the first place.

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Actually I'm a little confused now.:confused:

I must admit that I thought they had increased AG to £7.00 pp a little while ago. However I have just checked my on board statement from our recent Oceana cruise last month and it is showing at £6.00 pp.

Also, in our 'Your Holiday Information booklet for that cruise under Service Reward Programme it also says £6.00pp.

So has it literally just gone up to £7.00pp or is it still £6.00pp?

Our on board statement for our April cruise on Azura shows £98 for each of us, so £7 pppn applied on 14th April (first sea day after leaving Southampton). It looks like P&O are being as inconsistent as usual :mad:.

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I don't see any link between the AGs and service so it is perfectly reasonable to remove them as you set foot onboard.

 

In fact I would be tempted to write to P&O in advance requesting them not to be added in the first place.

Just because you don’t see a link between autogratuities and service does not mean no link exists.

I agree that as the system is set up at the moment, it is reasonable for people to remove autogratuities if they so desire. In my view, it is also reasonable for P&O to offer them the opportunity to reconsider later in the cruise. A simple letter seems to be a reasonable way to do this. It is interesting that you seem to think a letter asking for autogratuities not to be added in the first place is acceptable but not a letter giving people the opportunity to reinstate them when they have had the chance to assess the work of those who receive them.

Presumably, as on this and other threads, you appear to be critical of much that P&O offer, in the future, you will find an alternative holiday or cruise company that come closer to offering you what you want.

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Our on board statement for our April cruise on Azura shows £98 for each of us, so £7 pppn applied on 14th April (first sea day after leaving Southampton). It looks like P&O are being as inconsistent as usual :mad:.

Thanks for the information.

Ok. Looking again at my On Board Account Statement it does show £49.00 pp pn for our 7 night cruise on Oceana 12th-19th April.

Therefore £7.00 pp pn, sorry about my previous basic maths error.:o

However Our Holiday Information Booklet for that cruise does state £6.00 pp pd.

Anyway, it looks like it is now and should be 7.00 pp pn.

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Just because you don’t see a link between autogratuities and service does not mean no link exists.

I agree that as the system is set up at the moment, it is reasonable for people to remove autogratuities if they so desire. In my view, it is also reasonable for P&O to offer them the opportunity to reconsider later in the cruise. A simple letter seems to be a reasonable way to do this. It is interesting that you seem to think a letter asking for autogratuities not to be added in the first place is acceptable but not a letter giving people the opportunity to reinstate them when they have had the chance to assess the work of those who receive them.

Presumably, as on this and other threads, you appear to be critical of much that P&O offer, in the future, you will find an alternative holiday or cruise company that come closer to offering you what you want.

 

How very nicely put. Apart from those people who prefer to pay with envelopes, I've wondered why people remove a service charge before they've experienced the service. So the letter does give people the opportunity to rethink what they want to do. I know the cynics on here believe that P&O are ripping us off but no-one has any real proof of that. The poster whose thread was removed could be as was suggested by someone simply a member of staff with an axe to grind. I do remember him saying that he didn't think going back to the old system was a good idea, because today's clientele were not inclined to tip.

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If people are removing autogratuities almost as soon as they set foot on the ship as it appears some do, they are doing so without having any evidence of the work of their waiter and cabin steward. I see nothing wrong if, later in the cruise, when they have such evidence, they are given a reminder that they have removed or reduced auto gratuities and the opportunity to revisit their decision. I am sure those who spout legal jargon on these boards would be outraged at being judged with no evidence to support the judgement.

I am confident that those who pay their autogratuities, and if some are to be believed, subsidise those who don’t, agree that those who don’t pay, regardless of whether they ‘give an envelope’ or not, are given the chance to revisit their hasty decision.

Sounds reasonable to me.

 

Sent from my FIG-LX1 using Forums mobile app

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J

Presumably, as on this and other threads, you appear to be critical of much that P&O offer, in the future, you will find an alternative holiday or cruise company that come closer to offering you what you want.

 

I am perfectly happy with what P&O deliver, so see no reason not to travel with them again (as I have done many times in the past).

 

For me they deliver a 'cheap & cheerful' product; nothing fancy, but can be picked up for quite reasonable prices.

 

However unlike some I don't see the staff deliver more than an average 3* service, but at the right price that is fine.

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Posted (edited)

If you don’t remove auto gratuities then you reach your ‘no onboard credit left’ limit sooner and then qualify for 5%, 7.5% or 10% loyalty discount on further sales. May be worth considering if you are thinking about a large purchase in one of the shops.:-)

Edited by Ranchi
Typo

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If you can find anything worth buying in the ship's shops, then please let us know. Overpriced tat in my opinion.

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If you don’t remove auto gratuities then you reach your ‘no onboard credit left’ limit sooner and then qualify for 5%, 7.5% or 10% loyalty discount on further sales. May be worth considering if you are thinking about a large purchase in one of the shops.:-)

 

I suspect that the 100% discount for those whose On Board Credit has remained through removing the service charge might be more appealing for many ;)

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I suspect that the 100% discount for those whose On Board Credit has remained through removing the service charge might be more appealing for many ;)
Great point and I'm sure it applies to a lot of passengers.

 

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Our on board statement for our April cruise on Azura shows £98 for each of us, so £7 pppn applied on 14th April (first sea day after leaving Southampton). It looks like P&O are being as inconsistent as usual :mad:.
Well seems like a bargain to me for a 14 night sailing, we’ve just had £153.79 pp (£307.58 for both of us) added to an upcoming 14 night sailing on RCI, which equates to £10.99 pppd. That’s up from £10.62 pppd. So £196 for 2 people seems a bargain to me.

 

 

The same amounts apply to Celebrity too.

 

And I don’t begrudge the staff one penny of that and reward others during the cruise as and when they deserve if.

 

Shortly sailing on Cunard and $11.50 pppd will be added, so that’s approximately £8.52 pppd. Again these will be added automatically and I wouldn’t dream of removing them.

 

We started cruising when envelopes were the only way of distributing gratuities and we hated it.

 

Firstly, having to have that amount of cash (especially exchanging £s to $) available was a pain, secondly having to track down your servers on the last night (they are busy enough to stop and chat imho), especially if not dining in the MDR on the last night was a tiresome exercise, and thirdly, waiting for your stateroom attendant on the last evening to be able to reward them personally and saying thanks (leaving an enevlope on the dresser is far too impersonal for us) impacts on our final night on board.

 

So any process of auto or pre paid gratuity is welcomed by us. Interestingly NCL now include gratuity in their ‘Inclusive’ fares and we don’t find them any more expensive when you add in those for RCI or Celebrity for a comparable cruise.

 

We’ve never experienced sub standard service that would warrant removal of a gratuity over 14 years of cruising, 28 sailings, 6 cruise lines (RCI, Celebrity, MSC, NCL, Carnival & P&O) except for P&O, but that was a weekend sailing and so I’ll reserve judgement until our next one. Although the poor service on that sailing was from bar staff, dining room hosts (not the wait staff), and guest services and of course they are not included in the gratuity being discussed here.

 

The purpose of this post is to try and provide some sort of comparison in the cost of gratuities on P&O compared to other lines.

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Oh dear, it's so easy. We tip our Cabin Steward on the penultimate night - they are always around then. As to the waiters, they are also there on the last night. As to taking cash, I draw the cash from Reception 2 days before we get home. There is no extra charge on my credit card for drawing cash. Lastly, if the cabin steward isn't around, you simply leave an envelope on the bed with his name on it. That's what my friend does who travels alone.

 

If tips were included in the upfront cost, wouldn't you still give a little tip. We would.

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If you don’t remove auto gratuities then you reach your ‘no onboard credit left’ limit sooner and then qualify for 5%, 7.5% or 10% loyalty discount on further sales. May be worth considering if you are thinking about a large purchase in one of the shops.:-)

 

 

Some people don't get on-board credit, so have to pay AG's themselves.

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Well seems like a bargain to me for a 14 night sailing, we’ve just had £153.79 pp (£307.58 for both of us) added to an upcoming 14 night sailing on RCI, which equates to £10.99 pppd. That’s up from £10.62 pppd. So £196 for 2 people seems a bargain to me.

 

Sailing with two kids on RCI and Celebrity costs us an additional $812 in grats. That's over $400 to clean our cabin. Not a bad craic for cleaning a cabin for a fortnight. :o

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Just because you don’t see a link between autogratuities and service does not mean no link exists.

I agree that as the system is set up at the moment, it is reasonable for people to remove autogratuities if they so desire. In my view, it is also reasonable for P&O to offer them the opportunity to reconsider later in the cruise. A simple letter seems to be a reasonable way to do this. It is interesting that you seem to think a letter asking for autogratuities not to be added in the first place is acceptable but not a letter giving people the opportunity to reinstate them when they have had the chance to assess the work of those who receive them.

Presumably, as on this and other threads, you appear to be critical of much that P&O offer, in the future, you will find an alternative holiday or cruise company that come closer to offering you what you want.

But PO think it reasonable to ADD be fore one has had chance to experience the cruise. Or do we take AG off for the day we did have bad service.

 

But why ask people to re-consider if, as PO say, staff get the same amount and removing AG does not affect what they get? Unle ss ofcourse it means that PO have to stump up t o pay what is missing in AG pot or actually have to pay their wages not relying mostly on AG from guests.

 

Just to add I will gladly tip good service, I will not gladly increase PO profits, as the deleted email was intimating.

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Sailing with two kids on RCI and Celebrity costs us an additional $812 in grats. That's over $400 to clean our cabin. Not a bad craic for cleaning a cabin for a fortnight. :o
But that’s a cabin with 4 persons, so that’s 4 lots of bedding, 4 lots of towels etc. Just because they are children does not reduce the amount of linens for a cabin of 4. People seem to think that you shouldn’t pay for children, but they still sleep in a bed using bedding, they still use a bathroom using towels and toiletries, they still discard rubbish. To me that’s why cruise lines consider a stateroom as having a number of berths, regardless of the ages of those inhabiting it.

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Posted (edited)
Oh dear, it's so easy. We tip our Cabin Steward on the penultimate night - they are always around then. As to the waiters, they are also there on the last night. As to taking cash, I draw the cash from Reception 2 days before we get home. There is no extra charge on my credit card for drawing cash. Lastly, if the cabin steward isn't around, you simply leave an envelope on the bed with his name on it. That's what my friend does who travels alone.

 

If tips were included in the upfront cost, wouldn't you still give a little tip. We would.

Oh dear, its even easier to leave the auto gratuity on too. No messing about with getting cash however collected, no filling envelopes, no hunting down staff. How much time of your holiday are you wasting in line at reception to get cash (isn’t it in £s on P&O anyway, I was referring to exchanging currency into $), dividing up the cash, putting it into the envelopes, carrying them around? But then again some people love the drama of handing over an envelope, however discretely to a worker. I don’t, I find it very embarrassing for myself and the recipient, so once again I stand my decision to keep auto gratuities in place.

 

Let’s face it, whatever I say or do, you always, and I mean always have an answer on any thread where you like to try and rebuke me. So, you continue to remove your gratuities and reward those you feel deserve it in whatever way you feel is appropriate. I’ll continue to express my views and preferences that auto or pre paid is my preference, and that the amount on P&O is one of the lowest in the industry and I do not object to those on the other lines I sail on. Basically those who sail on P&O should stop moaning about £7 pppd as it’s nothing compared to other lines, but I happily pay it. What I get from reading the comments on here is that people object to the cost of £7 pppd. They think it’s expensive and that it has increased a lot over recent times. Maybe it has, but it’s still less expensive than on other lines.

 

I am making comparisons which I am fully entitled to do to ensure a more informed picture is given and I stand behind my comments that it’s low on P&O and good value compared to other lines.

Edited by peteukmcr

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Oh dear, its even easier to leave the auto gratuity on too. No messing about with getting cash however collected, no filling envelopes, no hunting down staff. How much time of your holiday are you wasting in line at reception to get cash (isn’t it in £s on P&O anyway, I was referring to exchanging currency into $), dividing up the cash, putting it into the envelopes, carrying them around? But then again some people love the drama of handing over an envelope, however discretely to a worker. I don’t, I find it very embarrassing for myself and the recipient, so once again I stand my decision to keep auto gratuities in place.

 

Let’s face it, whatever I say or do, you always, and I mean always have an answer on any thread where you like to try and rebuke me. So, you continue to remove your gratuities and reward those you feel deserve it in whatever way you feel is appropriate. I’ll continue to express my views and preferences that auto or pre paid is my preference, and that the amount on P&O is one of the lowest in the industry and I do not object to those on the other lines I sail on. Basically those who sail on P&O should stop moaning about £7 pppd as it’s nothing compared to other lines, but I happily pay it.

 

I am making comparison which I am fully entitled to do to ensure a more informed picture is given.

I agree the old way of giving out envelopes was stressful.

We autopay tips on P&O and it comes out of our obc for booking select and a better cabin.

I always give extra tips in cash to any outstanding individual or at a speciality restaurant.

 

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Oh dear, its even easier to leave the auto gratuity on too. No messing about with getting cash however collected, no filling envelopes, no hunting down staff. How much time of your holiday are you wasting in line at reception to get cash (isn’t it in £s on P&O anyway, I was referring to exchanging currency into $), dividing up the cash, putting it into the envelopes, carrying them around? But then again some people love the drama of handing over an envelope, however discretely to a worker. I don’t, I find it very embarrassing for myself and the recipient, so once again I stand my decision to keep auto gratuities in place.

 

Let’s face it, whatever I say or do, you always, and I mean always have an answer on any thread where you like to try and rebuke me. So, you continue to remove your gratuities and reward those you feel deserve it in whatever way you feel is appropriate. I’ll continue to express my views and preferences that auto or pre paid is my preference, and that the amount on P&O is one of the lowest in the industry and I do not object to those on the other lines I sail on. Basically those who sail on P&O should stop moaning about £7 pppd as it’s nothing compared to other lines, but I happily pay it. What I get from reading the comments on here is that people object to the cost of £7 pppd. They think it’s expensive and that it has increased a lot over recent times. Maybe it has, but it’s still less expensive than on other lines.

 

I am making comparisons which I am fully entitled to do to ensure a more informed picture is given and I stand behind my comments that it’s low on P&O and good value compared to other lines.

I happen to agree with you that P&O are good value compared to other lines, but to be honest that's one of the reasons why we prefer to sail wth them.

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But that’s a cabin with 4 persons, so that’s 4 lots of bedding, 4 lots of towels etc. Just because they are children does not reduce the amount of linens for a cabin of 4. People seem to think that you shouldn’t pay for children, but they still sleep in a bed using bedding, they still use a bathroom using towels and toiletries, they still discard rubbish. To me that’s why cruise lines consider a stateroom as having a number of berths, regardless of the ages of those inhabiting it.

Just a minute, are we paying all their wages in AG? Or is this a tip for good service? I got paid for doing my job, never saw a tip however well I did it. If we are paying their wages then it is not a gratuity and you make it sound as though we are paying their wages and not giving something for good service.

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Op earlier said that they were thinking of sending a letter before cruise to cancel AG. I guess that if one did that, if they were added one could just simply get home and tell CC company that this is a bad amount and ask for a refund.

 

Anyone tried cancelling before cruise on the grounds that if they inform you before you can cancel it before and not have to stand in a queue in valuable time of an expensive holiday.

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Some people don't get on-board credit, so have to pay AG's themselves.

 

Anyone paying the service charge does so out of their own money. It’s a fallacy to believe that OBC is someone else’s money. P&O use OBC as a marketing tool, offering more at times when prices go up and less when prices go down. We always consider the price we are paying for a cruise as the net of the fare less OBC. So to suggest that those with OBC are getting service charges free whereas those without are paying is completely inaccurate.

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Just a minute, are we paying all their wages in AG? Or is this a tip for good service? I got paid for doing my job, never saw a tip however well I did it. If we are paying their wages then it is not a gratuity and you make it sound as though we are paying their wages and not giving something for good service.
Well with RCI and Celebrity and can say that when pre paying, it shows on your invoice as On Board Service Charge, and has for years, so it is a payment for service.

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It amuses me every time this subject comes up on CC. If I was staying in a hotel for a week or month would I have additional costs (Gratuities) placed on my bill? NO. Although the same person has cleaned my room every day they are not expecting a tip.

It is a straight forward case of making additional profit at the cost of the customer. I received a letter near the end of a recent cruise and it went straight in the bin.

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It amuses me every time this subject comes up on CC. If I was staying in a hotel for a week or month would I have additional costs (Gratuities) placed on my bill? NO. Although the same person has cleaned my room every day they are not expecting a tip.

It is a straight forward case of making additional profit at the cost of the customer. I received a letter near the end of a recent cruise and it went straight in the bin.

 

Absolutely correct just a profit center for the cruise lines. Every extra dollar they can get from passengers amount to millions in added profit. The cruise lines wants you to feel sorry for the poor hard working crews so they can get more money from guests. I don't get these types of letters or issues anymore as I'm sure my file says something like "always removes daily services fees, cannot talk to him, will not change tips in cash, stay away from issue.... do not try to add"

 

Which is exactly the way I want things to be. My money and my choice of who how and when to tip.

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It amuses me every time this subject comes up on CC. If I was staying in a hotel for a week or month would I have additional costs (Gratuities) placed on my bill? NO. Although the same person has cleaned my room every day they are not expecting a tip.

It is a straight forward case of making additional profit at the cost of the customer. I received a letter near the end of a recent cruise and it went straight in the bin.

 

I always tip the chambermaid when I stay I stay in a hotel, and wa brought up to do so. As I said said before it is a class thing, some people where never brought up to tip and do not know who to tip

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