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jeanlyon

Service Reward Letter

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Just returned from a very good cruise on Oriana. We removed our autograts as usual and tipped the full amount in cash personally. Our cabin was in a section of 10 cabins. On the last but one night, there were letters in 7 of the cabin slots outside the doors. I cannot see why they would send a letter which asks for your reasons for removing the autograts, which you already gave when you signed the form taking them off. Weird.

 

I binned ours.

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I thought they had stopped sending these letters. Has the wording changed any from that reported previously?

 

7 out of 10 is a high number of removes!

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I thought they had stopped sending these letters. Has the wording changed any from that reported previously?

 

7 out of 10 is a high number of removes!

There were no letters on Azura 13th - 27th April.

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There were also no letters on Oceana when we were onboard 12th-19th April.

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Hello Jean

 

My wife and I were on the same Oriana cruise. We removed the autograts at the beginning of the second full week, and we received the letter a few days later. It wasn't left outside though; it had been placed in our cabin by our steward. From the people we spoke to and from what we heard, a lot of passengers removed the autograts. I've kept our letter as I intend to send it to P&O along with a letter of my own, as this is one of a number of issues (not all relating to this particular cruise) that I want to bring to their attention.

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Maybe they only give out letters where over half of the stewards allocated cabins remove their tips in case there is a particular issue with the steward.

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Maybe they only give out letters where over half of the stewards allocated cabins remove their tips in case there is a particular issue with the steward.

 

I wouldn't think in that case they would get the steward to deliver the letters, or would they ?

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Our steward was fantastic. I just got home yesterday and what I can't understand is you fill out a form on which you say why you have removed them. In our case we said "we will not be told by P&O what to tip. A tip is something freely given and not a service charge". So to put these letters outside with 2 nights to go beggars belief. We thought about whether to respond, but decided it was just more of our time taken up and then you have to take it to Reception, so we binned it.

 

By the way, we removed the auto tip on Day 2 of a 18 day cruise, so why wait until Day 16 to send the letter.

 

I think the steward would only put it in the cabin if you hadn't found it first. It was outside with our Horizon, so he hadn't had time to put it inside.

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Hello Jean

 

My wife and I were on the same Oriana cruise. We removed the autograts at the beginning of the second full week, and we received the letter a few days later. It wasn't left outside though; it had been placed in our cabin by our steward. From the people we spoke to and from what we heard, a lot of passengers removed the autograts. I've kept our letter as I intend to send it to P&O along with a letter of my own, as this is one of a number of issues (not all relating to this particular cruise) that I want to bring to their attention.

 

I think by my stats in our corridor a great many people removed tips. By the way, on the last night, the restaurant was quite full and many folk were giving tips.

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I also struggle to understand why they ask you to answer questions that you have already answered. Ask them at reception when you fill in the form or send a form to the cabin - but both is pointless and just winds people up!

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I also struggle to understand why they ask you to answer questions that you have already answered. Ask them at reception when you fill in the form or send a form to the cabin - but both is pointless and just winds people up!

 

I suspect that the answer is actually of of no interest to them. It’s simply a guilt trip (based on the wording posted previously) to try to get people to change their minds and pay the auto tips.

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If other passengers get to know what these letters are and see them in half the cabins mail holders then it could be bad for P and O. If other passengers are cancelling the auto gratuities then it must be acceptable and I should do it also. A bit like election posters in gardens.

 

I wonder if any passengers have been swayed by these letters to add back the auto gratuity.

 

Best wishes, Stephen.

 

 

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If other passengers get to know what these letters are and see them in half the cabins mail holders then it could be bad for P and O. If other passengers are cancelling the auto gratuities then it must be acceptable and I should do it also. A bit like election posters in gardens.

 

I wonder if any passengers have been swayed by these letters to add back the auto gratuity.

 

Best wishes, Stephen.

 

 

Sent from my iPhone using Forums

 

These letters shout out 'desperation' to me if so many people are taking off the automatic tips.

P&O is going to have to deal with this issue as it is getting ridiculous.

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I should have mentioned that the letters were in envelopes, so others would not know what they are apart from the stewards i imagine.

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These letters shout out 'desperation' to me if so many people are taking off the automatic tips.

P&O is going to have to deal with this issue as it is getting ridiculous.

 

Let’s hope. People power may win the day. I also agree that it’s counter productive. It was finding out just how many people were removing the service charge that tipped it for us, as we felt that we were subsidising those who opt out.

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If you are not ashamed about removing you auto tips, why so worried about people knowing. You all seem to be very brave on voicing your option from behind your keypads

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If you are not ashamed about removing you auto tips, why so worried about people knowing. You all seem to be very brave on voicing your option from behind your keypads

 

I’ll start by saying that to date I have never removed auto tips, though I am now considering doing so for a number of reasons. I think these letters are unacceptable, people are entitled to make their own decision until such times as P&O add the cost to the fares. The company should not use emotional blackmail, if it’s that important then add it to the price and we all pay not just those of us who auto tip or pay in cash.

 

Most people who remove the tips, on here anyway, have no need to be “ashamed” as they remove but pay in cash.

 

Those who remove and don’t pay anything, well it’s a choice p&o allow them to make.

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Those who remove and don’t pay anything, well it’s a choice p&o allow them to make.

 

It certainly is.

 

And since whether you pay the autotips or not it makes no difference to the amount of money the staff get, then you would be daft to pay them.

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I also struggle to understand why they ask you to answer questions that you have already answered. Ask them at reception when you fill in the form or send a form to the cabin - but both is pointless and just winds people up!
Emotional blackmail or trying to shame passengers.

Surely now with most cruise lines offering all inclusive and in particular Tips Included it must be close to the time P&O who call themselves the British line came in line and included gratuitys in the price.

 

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Please do complain and send a copy of the letter, PO are still saying that letters have stopped.

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Let’s hope. People power may win the day. I also agree that it’s counter productive. It was finding out just how many people were removing the service charge that tipped it for us, as we felt that we were subsidising those who opt out.
It obviously did on Jeans Oriana cruise too with the high number who cancelled their AG.

I am all for tipping the crew but it doesn't sit well with me how many are cancelling their AG.

 

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I’ll start by saying that to date I have never removed auto tips, though I am now considering doing so for a number of reasons. I think these letters are unacceptable, people are entitled to make their own decision until such times as P&O add the cost to the fares. The company should not use emotional blackmail, if it’s that important then add it to the price and we all pay not just those of us who auto tip or pay in cash.

 

Most people who remove the tips, on here anyway, have no need to be “ashamed” as they remove but pay in cash.

 

Those who remove and don’t pay anything, well it’s a choice p&o allow them to make.

Great description and i am in total agreement with everything you have posted.

 

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jay888 - If I decide to remove the auto tips I certainly won't be ashamed and wouldn't worry about others knowing.

 

I, and many others who have posted on this site and other social media sites, would like P&O to include tips in the quoted price for a cruise. Hopefully then the crew would be paid a decent wage and we, as individuals, can tip extra should we see fit for those who go the extra mile.

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It certainly is.

 

And since whether you pay the autotips or not it makes no difference to the amount of money the staff get, then you would be daft to pay them.

Unfortunately a lot of us are now thinking that.

RCCL have massively hiked their prices to pay for their latest Free AI promotion but people will still book so P&O have nothing to fear to include gratuitys and even offering drinks packages with a subsequent price increase.

 

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jay888 - If I decide to remove the auto tips I certainly won't be ashamed and wouldn't worry about others knowing.

 

I, and many others who have posted on this site and other social media sites, would like P&O to include tips in the quoted price for a cruise. Hopefully then the crew would be paid a decent wage and we, as individuals, can tip extra should we see fit for those who go the extra mile.

+1 totally agree.

 

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I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.

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It certainly is.

 

And since whether you pay the autotips or not it makes no difference to the amount of money the staff get, then you would be daft to pay them.

Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.

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I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.

 

You are assuming they do pay the same in envelopes. Am sure many may do but having overhead conversations some withdraw the AG to reduce their spend.

 

Another reason to have it added to the cost of the cruise.

 

I have often wondered though, how those who withdraw the AG then decide who gets what proportion of the AG value that they pay out in envelopes.

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Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.
It does seem unusual and your assumption seems close to the mark.

 

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Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.

We have been told that PO 'guess' what the total AG's will be and then pay the crew a set amount of tips based on that assumption. They could be in some problems, like having to use all the pot and more if their estimate undershoots this.

 

Grappau27 you seem to want across many threads to post your view on AG, give it a rest.

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I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.

 

In our case it is because we don't feel confident that P&O are paying the full amount of the AG to the crew.

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We have been told that PO 'guess' what the total AG's will be and then pay the crew a set amount of tips based on that assumption. They could be in some problems, like having to use all the pot and more if their estimate undershoots this.

 

Grappau27 you seem to want across many threads to post your view on AG, give it a rest.

You seem like the pot calling the kettle black.

I have always paid AG and prepaid gratuitys on RCCL where i am a high loyalty member too.

The difference is on RC the vast majority favour AG.

Nearly all the cruise lines except P&O are offering gratuitys included and i believe P&O should do this too.

 

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I still don't understand why people remove the auto grats and then pay the same in envelopes, maybe its me.

 

 

But do they?

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Which rather begs the question why are P&O getting so upset about people choosing to pay the tip in cash direct, unless of course they do not pay the staff anywhere near the same amount, which is leaving P&O out of pocket.

 

The answer is very clear as it has be reported, here and on other sites, and from crew members directly to guest. The line does not give all the money to the people most guest would want to be paid. They use these fees to supplement the wages of many workers and mangers. They play the guilt game on the guest.

 

Anyone is free to remove and tip in cash as they see fit, or not tip again your choice. Myself I want to tip people directly in hand and in cash. Daily service fees are a major income stream for the cruise lines.

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Please do complain and send a copy of the letter, PO are still saying that letters have stopped.[/quote

 

I didn't know this... where did they say/write this please?

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Given that so many P&O passengers are British, I am guessing that it is likely that they suffer more from removal of auto-gratuities than other lines. I don't think the British are (by and large) big tippers. It isn't something most people seem to do: and certainly not to the 20% level that seems common in the USA. Perhaps this is why P&O have resorted to the practice of sending out letters? Although it seems a bit crass.

 

Personally, I dislike the practice of "tipping". I find it odd that people like to set up what is a form of patronage by handing out cash on the basis of "rewarding good service". Perhaps I have been wearied by the blatant and continual refrain of "Dash me, man" that so often greets one in Nigeria, for example?! This makes the whole thing seem like a hangover of white colonialism emphasising one's own status as wealthy and superior by "splashing the cash"? Or securing benefits not available to other passengers who don't pass out wads of cash. I apologise to the many who don't fall into those two last categories, but I have observed such individuals. Having said that, we always leave auto gratuities in place and have increased the amount with cash on occasion. We are quite happy if some of the money is going to some backstage staff. I remember the halcyon days when, in Germany, wait staff were almost insulted to receive cash tips beyond the few pfennigs of shrapnel left over. We would much prefer that so-called gratuities were added in the cruise fare and people were paid decently. On that basis, staff could then choose to work for the company or not based on how much pay they get. However, I note that we can't yet afford to patronise the smaller ship more "up-market" cruise lines where that happens!!!!

 

Americans have brought the world many benefits, but I am bemused by their approach to tipping. From my perspective, (and on this issue only?) it is unfortunate that the cruise industry is dominated by US corporations and in consequence the practice in respect of tipping is unlikely to change. Remember that without these corporations, affordable cruising would probably have disappeared long ago: could P&O and Cunard have survived without Carnival? Funnily enough, I have noticed on a couple of recent cruises that restaurant wait staff simply disappear on the last night, when we have been ready to pass out some cash! I am certainly not going to chase someone into the galley to deliver cash. But perhaps they are making sure to go round those who, they know, have removed the auto-gratuities???

 

Tipping arouses strong reactions on these boards. There is no ideal solution.

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We have just booked another cruise,and have requested club dining for the first time since freedom dining was introduced because we want to stop the auto gratuities and pay cash. This decision was taken because we want our cash going to the people who have served us rather than who P&O want to give our tips to. We had decided to stop the auto tip last month but decided against it when on board because being on freedom dining giving tips daily would gave been too onerous.

 

I can only hope that as more people revert to pay cash tips P&O will accept that the current system is not working for those of us who are unhappy to subsidise those who pay nothing. I really don't care whether P&O include tips in the cruise price or make it a compulsory item that cannot be reduced or removed on my onboard account.

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We have just booked another cruise,and have requested club dining for the first time since freedom dining was introduced because we want to stop the auto gratuities and pay cash. This decision was taken because we want our cash going to the people who have served us rather than who P&O want to give our tips to. We had decided to stop the auto tip last month but decided against it when on board because being on freedom dining giving tips daily would gave been too onerous.

 

I can only hope that as more people revert to pay cash tips P&O will accept that the current system is not working for those of us who are unhappy to subsidise those who pay nothing. I really don't care whether P&O include tips in the cruise price or make it a compulsory item that cannot be reduced or removed on my onboard account.

Very reasonable post.

I like the flexibility of Freedom dining but unlike RC My time dining where i can pre-book a dining time on RC,with P&O we get the buzzer and when it is busy we have waited quite some time for our table for 2.

 

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We have just booked another cruise,and have requested club dining for the first time since freedom dining was introduced because we want to stop the auto gratuities and pay cash. This decision was taken because we want our cash going to the people who have served us rather than who P&O want to give our tips to. We had decided to stop the auto tip last month but decided against it when on board because being on freedom dining giving tips daily would gave been too onerous.

 

I can only hope that as more people revert to pay cash tips P&O will accept that the current system is not working for those of us who are unhappy to subsidise those who pay nothing. I really don't care whether P&O include tips in the cruise price or make it a compulsory item that cannot be reduced or removed on my onboard account.

 

I think more and more people will be doing the same until things change.

 

It’s funny that there is such an apparent level of distrust about where the money goes with P&O auto tips that is not refelected in other lines. We sail with several lines and some auto tip but there is not the same discussion and certainly no letters etc to customers who remove, if indeed many do.

 

The auto grats have been around for a while but the issues are much more recent. New demographic of cruisers who won’t be told what to do and if they don’t have to tip then they simply won’t?

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