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Royal Caribbean Website Pain

bryanjaync

By bryanjaync,
in Royal Caribbean International

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Clarea

Clarea

Posted
Posted
12 minutes ago, kitiara said:

My Cruise Planner says there's still 39 days to go before my cruise on the Adventure of the Seas. Can I do my online check-in now or should I wait? Is there any reason why it would be better to wait?

 

 

I'd do it immediately.  That way, in case something does not work on Royal's website (a rare occurence:classic_wink:), you've got some time to get it fixed.

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kitiara

kitiara

Posted
Posted
49 minutes ago, Host Clarea said:

 

I'd do it immediately.  That way, in case something does not work on Royal's website (a rare occurence:classic_wink:), you've got some time to get it fixed.

 

LOL I now get what you meant... When I click on "check-in", I get this message : 

 

Check-in paused

Access to reservation ******** is temporarily unavailable, so check in other guests or try again later.

 

 

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norway olin

norway olin

Posted
Posted
37 minutes ago, kitiara said:

 

LOL I now get what you meant... When I click on "check-in", I get this message : 

 

Check-in paused

Access to reservation ******** is temporarily unavailable, so check in other guests or try again later.

 

 

 

Same here.  I checked in and printed my setsail passes a while ago.  For the past week I have not been able to view them and all I get is the above message.

Also, I went to the site to make a final payment on a different booking and it says that is out of order too.  I hate to have to call them...

Bottom line,  do what you can do when the site is available, don't wait.

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JuneBugFL

JuneBugFL

Posted
Posted

I keep getting this message as well.  I needed to log in to update the passport information on my girlfriend because she just got her renewal delivered.  Is this a usual message, or should I be freaking out?  We're on March 2nd Rhapsody.

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davekathy

davekathy

Posted
Posted
2 hours ago, norway olin said:

 

Same here.  I checked in and printed my setsail passes a while ago.  For the past week I have not been able to view them and all I get is the above message.

Also, I went to the site to make a final payment on a different booking and it says that is out of order too.  I hate to have to call them...

Bottom line,  do what you can do when the site is available, don't wait.

You will get message's like this one if you access your CP , exit and try to get right back in. The system times you out. Wait approximately 30 minutes and try it again.  

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BSocial

BSocial

Posted
Posted
5 minutes ago, davekathy said:

I just got into our cruise planners for our 3 March and 10 March cruises on the Freedom. 

 

Thanks! I was able to access our March cruise after you let us know.  Looks like they were modifying prices in the planner for our cruise

 

Still can't update info in Online Check-in.  

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M-H-B

M-H-B

Posted
Posted

Also you will get this message if you have anything in your cart - for example you added an excursion or drinks package and have not completed payment. Remove the item, do the check in and then you can add the item back if you want/need to. 

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BSocial

BSocial

Posted
Posted
5 minutes ago, M-H-B said:

Also you will get this message if you have anything in your cart - for example you added an excursion or drinks package and have not completed payment. Remove the item, do the check in and then you can add the item back if you want/need to. 

 

that is really interesting!  Thanks for this info

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island lady "Live from...." Rare

island lady

Posted
Posted
1 hour ago, JuneBugFL said:

I tried different ways to get to the cruise planner too and it didn't work, I'm just thankful I finished booking all the excursions and things last week.

 

I didn't have any trouble at all getting into my cruise planner for next week EN cruise.  Booked Chops this morning with no issues.  

 

Not sure why some are having problems, but others not.  Different browsers, need to delete cookies?  

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Mama24

Mama24

Posted
Posted
6 hours ago, kitiara said:

 

LOL I now get what you meant... When I click on "check-in", I get this message : 

 

Check-in paused

Access to reservation ******** is temporarily unavailable, so check in other guests or try again later.

 

 

I've been seeing this since Sunday.  I finally decided to call (foolish, I know) and first the guy said, try it in Chrome.  Nope, same thing.  Try it in Internet Explorer.  Nope, same thing.  I gave up.  I'll try again later. 

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fischymom

fischymom

Posted
Posted

Is anyone else having trouble getting available cruises to populate on RCCI's webpage? I wanted to compare some this am and it will not load any for me. I know there IT department is lackluster but wow if no one is able to load cruises that could cost bunches of money. All of the rest of the pages load but I can't get any cruises to populate.

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Clarea

Clarea

Posted
Posted
31 minutes ago, fischymom said:

Is anyone else having trouble getting available cruises to populate on RCCI's webpage? I wanted to compare some this am and it will not load any for me. I know there IT department is lackluster but wow if no one is able to load cruises that could cost bunches of money. All of the rest of the pages load but I can't get any cruises to populate.

 

Try the usual: clear cookies, clear cache, private browsing mode, different browser.

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davekathy

davekathy

Posted
Posted
36 minutes ago, fischymom said:

Is anyone else having trouble getting available cruises to populate on RCCI's webpage? I wanted to compare some this am and it will not load any for me. I know there IT department is lackluster but wow if no one is able to load cruises that could cost bunches of money. All of the rest of the pages load but I can't get any cruises to populate.

I just know was able to log in and go into my cruise planners for both of our March cruises on the Freedom. 

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