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bryanjaync

Royal Caribbean Website Pain

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Hi

 

I have been trying to get onto the site to up date our cruise documents for our up coming cruise and I either get the Royal logo just spinning or it goes to a blank page This has been on going for the last 2 weeks.

 

I have emailed RCCL twice and am still waiting for a response (guess I will have to call).

I have searched this site with no success for any information  and I am wondering Is anyone else having the same issue or can someone suggest any other way to access these documents.

 

Thanks so much 

Edited by Alnursu

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Keeps saying check your internet connection....well I have no problem with my internet!

Is this a known problem have not been on  there in a few years! I booked a cruise and wanted to fill out my info.

 

TY!

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3 minutes ago, Reader0108598 said:

Keeps saying check your internet connection....well I have no problem with my internet!

Is this a known problem have not been on  there in a few years! I booked a cruise and wanted to fill out my info.

 

TY!

I'm currently logged in. I'm using a laptop/windows10/ME. 

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28 minutes ago, davekathy said:

I'm currently logged in. I'm using a laptop/windows10/ME. 

Hmm I tried internet explorer and chrome" Please check your internet connection and try again."

 

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6 minutes ago, Reader0108598 said:

Hmm I tried internet explorer and chrome" Please check your internet connection and try again."

 

Bummer. Typical RC website. It "bytes". :classic_wink: Have you tried ME?

Edited by davekathy

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Why is it every time I try to access the website for my cruise planner or see if my luggage tags have loaded I get a “not available right now” message?  

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Hello,

 

Something different.

 

I have 2 x B2B (= 4 cruises) this year.

 

In the 'good old days' I would check-in via a link on an RCI website that said "Login". The TA having linked the two cruises would have left me with the job of just needing to complete check-in for the first as the 'linking' would have made the RCI system auto-populate the second cruise's check-in details with the info from the first.

 

Now I cannot complete check-in direct from (or even login to) an RCI webpage but via a Crown and Anchor website, I notice that the check-in details in the second cruise have not been populated with the details from the first.

 

So my questions to you good people are: Is this the new 'norm' or do I individually have a problem; if the new normal, what function (if any) does 'linking' do?

 

I have asked the muppets in Guatemala and based on previous experience, they will take so much time to make up some (imaginary) excuse that I'll probably be back by then.

 

Thanks and regards,

 

Cublet

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2 hours ago, cublet said:

 ... So my questions to you good people are: Is this the new 'norm' or do I individually have a problem; if the new normal, what function (if any) does 'linking' do?

 

I have asked the muppets in Guatemala and based on previous experience, they will take so much time to make up some (imaginary) excuse that I'll probably be back by then.

 

Thanks and regards,

 

Cublet

 

I think that as long as you are checked-in for the first of each B2B, you should be fine.

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1 hour ago, Host Clarea said:

 

I think that as long as you are checked-in for the first of each B2B, you should be fine.

Hello,

 

Thanks - I hope to too.

 

Also from the past, my Set Sail Pass was about 4 pages long, now it's just half a page - is this new too?

 

Regards

 

Cublet

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11 minutes ago, cublet said:

Hello,

 

Thanks - I hope to too.

 

Also from the past, my Set Sail Pass was about 4 pages long, now it's just half a page - is this new too?

 

Regards

 

Cublet

 

Yes, for some ships it looks more like an airline boarding pass now.

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10 hours ago, cublet said:

Hello,

 

Thanks - I hope to too.

 

Also from the past, my Set Sail Pass was about 4 pages long, now it's just half a page - is this new too?

 

Regards

 

Cublet

 

10 hours ago, Host Clarea said:

 

Yes, for some ships it looks more like an airline boarding pass now.

 

To be fair... that is a welcome change. The previous setsail pass was a waste of paper and ink!

 

Incidentally, still cannot pay for an upcoming cruise booked direct and online and we are now within the 90 day window and four weeks to final payment deadline.

Everything else works fine, just no links to make a payment.

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21 hours ago, Host Clarea said:

 

Yes, for some ships it looks more like an airline boarding pass now.

 

10 hours ago, icsys said:

 

 

To be fair... that is a welcome change. The previous setsail pass was a waste of paper and ink!

 

Incidentally, still cannot pay for an upcoming cruise booked direct and online and we are now within the 90 day window and four weeks to final payment deadline.

Everything else works fine, just no links to make a payment.

Hello,

 

It could be that RCI IT department are working on the principle that the less they do, the less opportunity there is for a foul-up!

 

Interestingly, my bookings, via a TA, are giving me the opportunity to make a payment - something a previous TA was more than upset about when I did (as it saved me the then CC fees).

 

Regards,

 

Cublet

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42 minutes ago, cublet said:

 

Hello,

 

It could be that RCI IT department are working on the principle that the less they do, the less opportunity there is for a foul-up! ...

 

That would require logical thought, which I seriously doubt is possible with the IT department.

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I was having problems with my reservation a while ago.  What I found worked for me - when you go to log in, make sure you click the "Stay signed in" checkbox.  My working theory is that when it is changing pages, it is looking for a specific setting in a cookie that is only set when the option is checked.

 

That being said, another user on our roll call actually called in complaining and they were given the following instructions:

"First she said CHROME is the best browser to use. Then go to the https://www.royalcaribbean.com/ page and change the country from USA to AUSTRAILA ENGLISH, once you do that do not use the log on link , go to the ALREADY BOOKED link and then click on the ONLINE CHECK IN or CRUISE PLANNER links."

 

I did this and it is probably good that I did as my check-in docs said I was missing some information.

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Haven't seen anyone complain....   but i've been trying to log in to the website for 2 days to make a purchase. 

 

Work computer, home computer, and ipad.... all off them tell me website cannot be found. 

 

Is it just me??

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I get the following message when I try to access their site (never mind trying to log on) using Chrome:

Access Denied

You don't have permission to access "http://www.royalcaribbean.com/" on this server.

Reference #18.fc2bf648.1551401257.94e7525c

 

If I use Internet Explorer I have no issues.  Very strange.

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On 2/26/2019 at 9:11 AM, cublet said:

Hello,

 

Something different.

 

I have 2 x B2B (= 4 cruises) this year.

 

In the 'good old days' I would check-in via a link on an RCI website that said "Login". The TA having linked the two cruises would have left me with the job of just needing to complete check-in for the first as the 'linking' would have made the RCI system auto-populate the second cruise's check-in details with the info from the first.

 

Now I cannot complete check-in direct from (or even login to) an RCI webpage but via a Crown and Anchor website, I notice that the check-in details in the second cruise have not been populated with the details from the first.

 

So my questions to you good people are: Is this the new 'norm' or do I individually have a problem; if the new normal, what function (if any) does 'linking' do?

 

I have asked the muppets in Guatemala and based on previous experience, they will take so much time to make up some (imaginary) excuse that I'll probably be back by then.

 

Thanks and regards,

 

Cublet

Hello,

 

Well the muppets have finally spoken: Clear your cache and cookies!

 

Perhaps if a real Muppet, eg Gonzo, had replied I might have got somewhere near the truth. Is this an example of what the move to Guatemala Bayley said was a 'great success'?

 

At least I now have a task for the week-end: Find the RCCL IT Director and tell him/her what I think.

 

Regards,

 

Cublet

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Hi. My husband and I just signed up for the April 13th cruise on Adventure of the Seas. I wonder if anyone has had trouble accessing the online check in? I got in once to input some info and printed our luggage tags, had to sign out and finish later, but I can't get back in to print our set sail pass. It keeps saying to check later. Thought I'd check here first before calling as it may just be a glitch and I need to be patient. I also read that others had some issues in the past, but I don't know if they are the same issue. Thanks.

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My daughter and her friend are sailing on this cruise and i have been unable to print her luggage tags or book the shows.I was able to do anytime dining reservations and the sky thing and the sky diving thing but we are at 49 days and stilll no luck with the above mentioned and one else have experienced the same problems

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Posted (edited)

Luggage tags come out at 49 days usually but you may need to call to see if there’s any issues. Do you have EDocs? The next to last page has the luggage tags. 

Edited by Biker19

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14 minutes ago, NJEMT29 said:

My daughter and her friend are sailing on this cruise and i have been unable to print her luggage tags or book the shows.I was able to do anytime dining reservations and the sky thing and the sky diving thing but we are at 49 days and stilll no luck with the above mentioned and one else have experienced the same problems

 

Sometimes it takes a few days longer than 49 days.  I'd give it a week before you call.

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Sometimes it takes a few days longer than 49 days.  I'd give it a week before you call.

We are at 46 days, and no luggage tags yet. We can do the check in and get setsail passes.

That is pretty good, since we just booked this last minute cruise yesterday. I suspect the e-docs and tags will be available soon.

I didn’t expect Royal to have anything done that quickly.


Past Reviews post 184

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I booked dinner ressies and a few shows a couple weeks ago for our upcoming April cruise. Now I was trying to modify and add and the program looks different and I can't figure out how to book shows. Anyone else notice? Is it maybe because I am using internet explorer?

 

Any thoughts?

 

Jenn

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