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Royal Caribbean Website Pain

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11 minutes ago, Califonria cruiser said:

I booked dinner ressies and a few shows a couple weeks ago for our upcoming April cruise. Now I was trying to modify and add and the program looks different and I can't figure out how to book shows. Anyone else notice? Is it maybe because I am using internet explorer?

 

Any thoughts?

 

Jenn

 

Try the usual: clear cache and cookies, private browsing mode, different browser.

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This is a CC website pain post. What is up with the submit replies takes forever now, and even after it posts when you try to post again, the last posting is sitting there waiting for you to submit reply again, which will cause duplicate posts?

 

jc

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1 hour ago, xpcdoojk said:

This is a CC website pain post. What is up with the submit replies takes forever now, and even after it posts when you try to post again, the last posting is sitting there waiting for you to submit reply again, which will cause duplicate posts?

 

jc

 

Yep, I've been seeing that same behavior on multiple forums today.

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2 hours ago, xpcdoojk said:

This is a CC website pain post. What is up with the submit replies takes forever now, and even after it posts when you try to post again, the last posting is sitting there waiting for you to submit reply again, which will cause duplicate posts?

 

jc

 

You are not alone. A number of threads in https://boards.cruisecritic.com/forum/859-need-help-using-the-forums-check-here/ are discussing the current issues.

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Is anyone else getting the never ending spinning circle when trying to get the final price on a cruise today?  Tried different browsers no luck

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I have not been able to get on Cruise Planner all day....anyone else having problems? Can see my res on RoyalCaribbean.com but when I try to access it says "Try Later"

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Is Royal's website down today?  Even other third party sites can't seem to connect to it?

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7 minutes ago, molly361 said:

Is Royal's website down today?  Even other third party sites can't seem to connect to it?

 

I've not tried a complete booking, but I'm able to see prices on a few cruises.

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I just saw a message that RCI site was “down for maintenance “, (crash) and will be back up 11:45 est!  Yea, right, don’t hold your breath.

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Just now, Host Clarea said:

 

I've not tried a complete booking, but I'm able to see prices on a few cruises.

That's as far as I can get.  then nadda

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Posted (edited)

During online check-in, just after setting up our on-board expense accounts, I getting an error message saying that I can't proceed to the next step before entering all information for each guest. I'm not seeing any empty entry blanks in the online form.

 

But...I did not input the 'Security Photo' when asked to do so. Must I input this security photo now in order to proceed with online check-in?

 

This is an Adriatic cruise stating & ending in Barcelona. Could it be that the Barcelona port needs this photo now?

Edited by Oak Hill Cruisers
Spelling

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5 minutes ago, Oak Hill Cruisers said:

During online check-in, just after setting up our on-board expense accounts, I getting an error message saying that I can't proceed to the next step before entering all information for each guest. I'm not seeing any empty entry blanks in the online form.

 

But...I did not input the 'Security Photo' when asked to do so. Must I input this security photo now in order to proceed with online check-in?

 

This is an Adriatic cruise stating & ending in Barcelona. Could it be that the Barcelona port needs this photo now?

 

Security photo is not mandatory.

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1 hour ago, Oak Hill Cruisers said:

During online check-in, just after setting up our on-board expense accounts, I getting an error message saying that I can't proceed to the next step before entering all information for each guest. I'm not seeing any empty entry blanks in the online form.

 

But...I did not input the 'Security Photo' when asked to do so. Must I input this security photo now in order to proceed with online check-in?

 

This is an Adriatic cruise stating & ending in Barcelona. Could it be that the Barcelona port needs this photo now?

 

Was able to get our SetSail passes printed out. Instead of doing both of us at the same time, we went separately, DW (primary) first and then DH. Had a hickup with DH but solved it by checking 'cash' onboard account instead of with DW's credit card. Will fix once we're onboard.

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We decided to try and do a short Bermuda cruise on the Anthem in a few months.  When to one of the online TA sites that I use regularly and saw a very nice price. Tried to book it and saw the price per person jump about $300.  This was not taxes and port fees it was just cruise fare going way up.  I ended up trying it several times over a few days and it was the same thing. See a low price for a balcony on the first page, go to book and the price jumps way up.  I also tried a local TA herein Las Vegas and he could not duplicate the lower price.  I finally gave up the idea, put my RCL future cruise certs away and decided I have enough to do this summer without going to Bermuda or any other place on RCL.  I did email both the TA and RCL about the problem and the TA's reply was "Royal is having computer problems, you are not alone in your frustrations, nothing we can or will do about it.".  I have yet to hear from RCL.  Oh, I do have screen shots of all of the web pages.... Anyone else having these problems?

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Seems like the IT guys were bored and didn't like the look of the Planner link so they updated it last night.

 

image.png.46b45197fa0d0babd823ce58a9f6745e.png

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No one is going to believe this I know.

 

Yesterday I was looking at 5 night cruises on RCL website.  I swear there was a 5 night beginning on Nov. 30, 2020 to Grand Cayman and Cozumel.  

There was also a 5 nighter on Indy going to Falmouth and Labadee.

 

I was trying to decide what to do and then POOF the Nov. 30 cruise disappeared. The 4 nite Oasis for 11/4 remains as does the 11/21 Indy one.

 

 I am not crazy and I was not drinking.

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1 hour ago, Biker19 said:

Seems like the IT guys were bored and didn't like the look of the Planner link so they updated it last night.

 

image.png.46b45197fa0d0babd823ce58a9f6745e.png

 

And mine looks a little different yet.  It says Cruise Planner, instead of Plan my cruise. 

 

 

planner.jpg

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When I log in to my account it is showing as no booked cruises. Is something wrong with the site? It was just showing my booked cruise earlier. It is so frustrating.

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1 minute ago, broadwaycam said:

When I log in to my account it is showing as no booked cruises. Is something wrong with the site? It was just showing my booked cruise earlier. It is so frustrating.

 

I'd call C&A to confirm your booking.

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1 minute ago, broadwaycam said:

 Is something wrong with the site?

I am not having the same problem. Just logged in and my information is present.

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I just had the same problem as Broadwaycam. The website shows 0 booked cruises when I am booked and fully paid for 4/27 on the Anthem. Something must be up with their computers again. Just please don't lose my cruise, guys....

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Posted (edited)

Glad I'm not alone! I usually just have problems getting into the cruise planner. This time I can't even check prices!! This is an all time new low for RC. Oasis of the seas sailings..you can not select interior cabins. Website just cycles, times out and returns to the home page. Nothing like asking friends to cruise with you and then trying to explain that RC website doesn't actually work. Please report your issue!! 

Edited by uswings

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The website has had ridiculous problems making access difficult, confusing (or impossible) for literally years.  Years.  One shouldn’t have to change browsers, clear caches, wear a chicken suit or do anything else to make it work right.  It’s unbelievable really, because website management is not that difficult in this day and age.  Are they trying to force everyone to go through agents?  Their lack of caring and correction is one of the many reasons I don’t sail with them any longer. 

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I still cannot access any prices for sailings out of NJ for what seems like weeks now also,,,,hope this gets resolved soon!!😞

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