umpisoccer Posted August 9, 2018 #1 Share Posted August 9, 2018 Has anyone ever been given an upgrade (inside to a balcony) by going to guest services when they first get on the ship? If so, how does that process work? Do they charge you extra or is it just first come first serve? Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
casofilia Posted August 9, 2018 #2 Share Posted August 9, 2018 According to the notice on the Guest Services Desk on the last 7 cruises we have been on: NO CHANCE (my words) Link to comment Share on other sites More sharing options...
umpisoccer Posted August 9, 2018 Author #3 Share Posted August 9, 2018 Was the cruise ship full or were there still open rooms and they just wouldn't move you into another room? Link to comment Share on other sites More sharing options...
RDC1 Posted August 9, 2018 #4 Share Posted August 9, 2018 Was the cruise ship full or were there still open rooms and they just wouldn't move you into another room? Even if the ship is not full customer service will say that it is. They don't do upgrades on board. Any upgrades is done by corporate prior to the cruise and is not a shipboard function Link to comment Share on other sites More sharing options...
casofilia Posted August 9, 2018 #5 Share Posted August 9, 2018 I never asked for a move so don't know but those who were asking were having the notice pointed out to them and asked to leave so people with needs could be dealt with. The notice clearly stated, and I don't know the actual wording, don't bother to act for an upgrade. They did move people during at least one of the cruises as there were problems like flooding. That is why there are normally some rooms that are empty. The basic reason for empty rooms in any part of the ship is that there is a maximum number of people that can be accommodated in the lifeboats associated with any Muster Station. If there are a lot of passengers in 3 or 4 person rooms that allows empty rooms as the total number of people being carried has a limit based on the space in the lifeboats. Link to comment Share on other sites More sharing options...
sailor05 Posted August 9, 2018 #6 Share Posted August 9, 2018 There "used" to be a time when when you could upgrade at the pier, but those days are LOOONG gone. They are pro's at filling remaining rooms close to sail date. If interested in upgrading, then look at the Upgrade Advantage program. Link to comment Share on other sites More sharing options...
newmexicoNita Posted August 9, 2018 #7 Share Posted August 9, 2018 Has anyone ever been given an upgrade (inside to a balcony) by going to guest services when they first get on the ship? If so, how does that process work? Do they charge you extra or is it just first come first serve? Sent from my SM-G935V using Forums mobile app 99% of the time the answer is no and I am certain you wouldn't get an upgrade from inside to balcony for no charge. Why would they even consider that? Many years ago we did get upgraded the day we boarded the ship. The ship was one that NCL leased for about 6 months or so, older, not well liked and it sailed out of Houston. Because the number of cabins not sold we got upgraded for no extra cost, but the upgrade was only from one outside cabin another with slightly better location. And let me add, this was many years ago. Moat adjustments like you want from one CABIN to another are done by headquarters. This is the reason for the upgrade bidding process that is relatively new to NCL. I can't imagine how someone would feel if they bid for a balcony cabin an paid an additional $100 a person more and learned, later than others had walked onto the ship, asked for a better cabin and were given one at no additional cost. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 9, 2018 #8 Share Posted August 9, 2018 Has anyone ever been given an upgrade (inside to a balcony) by going to guest services when they first get on the ship? If so, how does that process work? Do they charge you extra or is it just first come first serve? There is a permanent sign at guest services that the ship is fully booked and no room changes will be accommodated. If you want an upgrade, buy the upgrade prior to cruise departure. Link to comment Share on other sites More sharing options...
Casino Comp Chick Posted August 9, 2018 #9 Share Posted August 9, 2018 If you want to upgrade you have to pay for it either through your agent or the bidding system, the ship will NOT do it for you. Link to comment Share on other sites More sharing options...
zqvol Posted August 9, 2018 #10 Share Posted August 9, 2018 Has anyone ever been given an upgrade (inside to a balcony) by going to guest services when they first get on the ship? If so, how does that process work? Do they charge you extra or is it just first come first serve? Sent from my SM-G935V using Forums mobile app The on board staff does not move people between cabins, unless the original cabin becomes uninhabitable. They won't even entertain the request. There are always signs that say the ship pis full and no cabins are available. Link to comment Share on other sites More sharing options...
zqvol Posted August 9, 2018 #11 Share Posted August 9, 2018 99% of the time the answer is no and I am certain you wouldn't get an upgrade from inside to balcony for no charge. Why would they even consider that? Many years ago we did get upgraded the day we boarded the ship. The ship was one that NCL leased for about 6 months or so, older, not well liked and it sailed out of Houston. Because the number of cabins not sold we got upgraded for no extra cost, but the upgrade was only from one outside cabin another with slightly better location. And let me add, this was many years ago. Moat adjustments like you want from one CABIN to another are done by headquarters. This is the reason for the upgrade bidding process that is relatively new to NCL. I can't imagine how someone would feel if they bid for a balcony cabin an paid an additional $100 a person more and learned, later than others had walked onto the ship, asked for a better cabin and were given one at no additional cost. Let's be accurate. 100% of the time the answer is NO. Link to comment Share on other sites More sharing options...
Rare graphicguy Posted August 9, 2018 #12 Share Posted August 9, 2018 NCL's ships sail full. I've been sailing on them for awhile. I've come to the pier and asked for upgrades every time I've checked in. I know the sign is there stating the same thing. I've asked, anyway. The answer is always the same...."we sail full". Link to comment Share on other sites More sharing options...
MaryZ Posted August 9, 2018 #13 Share Posted August 9, 2018 We did 4 years ago on the Epic. When we got on the ship they had a list for people to sign up if they wanted to upgrade. On that list there were two columns. Column #1 said "willing to pay" Column #2 said "Not willing to pay" We had an inside cabin for like $399 each. We check column #1 Within an hour we had a voicemail on our cabin phone to come to guest services and they would show us the cabins available. We got a angle balcony for a total of $75. I have no idea if people who checked they did not want to pay got anything. We love the Epic so much that we later booked into the Haven on a 7 night cruise and sailed in an aft balcony for 30 days on that ship. So yea, I guess the answer is...maybe. If it happened to us, it could happen to you :D Link to comment Share on other sites More sharing options...
casofilia Posted August 9, 2018 #14 Share Posted August 9, 2018 We did 4 years ago on the Epic. That says it all. Link to comment Share on other sites More sharing options...
zqvol Posted August 10, 2018 #15 Share Posted August 10, 2018 NCL's ships sail full. I've been sailing on them for awhile. I've come to the pier and asked for upgrades every time I've checked in. I know the sign is there stating the same thing. I've asked, anyway. The answer is always the same...."we sail full". Sailing full does not mean that every cabin is occupied. It means that the maximum safety equipment capacity has been reached. Link to comment Share on other sites More sharing options...
myfuzzy Posted August 10, 2018 #16 Share Posted August 10, 2018 I book and pay for the cabin I want. I don't feel the need to interrupt my vacation to get a better room. Link to comment Share on other sites More sharing options...
Rare graphicguy Posted August 10, 2018 #17 Share Posted August 10, 2018 Sailing full does not mean that every cabin is occupied. It means that the maximum safety equipment capacity has been reached. I think for any cruise that means cruising “full”. For the sake of this discussion, anyone looking to book a cheap cabin or upgrade won’t have any luck doing either on check in. For all intents and purposes, CCL, RCCL, NCL, etc sail full. Link to comment Share on other sites More sharing options...
newmexicoNita Posted August 10, 2018 #18 Share Posted August 10, 2018 We did 4 years ago on the Epic. When we got on the ship they had a list for people to sign up if they wanted to upgrade. On that list there were two columns. Column #1 said "willing to pay" Column #2 said "Not willing to pay" We had an inside cabin for like $399 each. We check column #1 Within an hour we had a voicemail on our cabin phone to come to guest services and they would show us the cabins available. We got a angle balcony for a total of $75. I have no idea if people who checked they did not want to pay got anything. We love the Epic so much that we later booked into the Haven on a 7 night cruise and sailed in an aft balcony for 30 days on that ship. So yea, I guess the answer is...maybe. If it happened to us, it could happen to you :D This is exactly why I made the comment 99% then someone said, I should be honest and admit it is 100% Yes. on very rare occasions they do upgrade. Thanks Link to comment Share on other sites More sharing options...
myfuzzy Posted August 10, 2018 #19 Share Posted August 10, 2018 I was going down the corridor, just before sailing, don't remember the ship. Here comes two stewards pulling two loaded bell carts with luggage and what not. It looked like a family with a couple of small kids. Had strollers, pack n plays etc. I don't know if they were moving rooms or what. Maybe they booked a regular room and found that all their stuff didn't fit and were given another room. Link to comment Share on other sites More sharing options...
Cruiser_1977 Posted August 10, 2018 #20 Share Posted August 10, 2018 I was going down the corridor, just before sailing, don't remember the ship. Here comes two stewards pulling two loaded bell carts with luggage and what not. It looked like a family with a couple of small kids. Had strollers, pack n plays etc. I don't know if they were moving rooms or what. Maybe they booked a regular room and found that all their stuff didn't fit and were given another room. Or maybe and more likely...they arrived late to the pier. ;) Link to comment Share on other sites More sharing options...
Visigoth Posted August 10, 2018 #21 Share Posted August 10, 2018 We have sailed on a re-positioning cruise that was only 2/3 full and their were no on-board upgrades available (allowed). Link to comment Share on other sites More sharing options...
Heronymous Posted August 11, 2018 #22 Share Posted August 11, 2018 It isn't common but it can happen. A family member booked a solo cabin on the getaway and wasn't prepared for just how tiny it was. On the first sea day he was able to coordinate an upgrade via Amex who worked with Miami and then the ship to get him moved. It was a monumental effort on his behalf and it was not free or discounted. Sent from my SM-G965U using Tapatalk Link to comment Share on other sites More sharing options...
Desinico Posted August 12, 2018 #23 Share Posted August 12, 2018 I’m on a sailing in October and we’re well over final payment. I saw that the cruises price dropped earlier this week and called to see if I could get obc or something. They said they couldn’t give me obc but could do a upgrade free of charge. I did receive an offer to upgrade through the ncl advantage program about a week ago but felt the prices were way more then I was willing to pay. So luckily with calling I was able to get an upgrade to a higher floor and went from a mini suite to a family mini suite on a higher deck. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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