Hapag Lloyd cancellation refund policy

[Jacqueline]

I am looking to book the Amazon for 2020.

It looks like they are asking for a 20% deposit, but that the cancellation fee is just 200 euro 210 days out.

 

I deal with the German office and am in NY which is not ideal. They directed me to read the terms and conditions.

I guess that they refund the difference ?

[English Voyager]

On the one occasion I had to cancel a reservation, it was more than 210 days before the start of the cruise so I paid a cancellation fee of £170 and the balance of the deposit was refunded via my TA to me.

[Jacqueline]

Thank you very much. That is how I read the contract but wanted to be sure.

[Catlover54]

When I cancelled far out, but had other cruises lined up, they applied the balance of the refund to the next cruise.

 

 

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[SohoCindy]

You can also always call their U.S. booking office with questions: 1877-445-7447

[Jacqueline]

Last year I had no luck with them... they gave me so much bad info that I can’t begin to say,,,

Things like excursions in Antartica had to be paid for and were not included in the cruise price. It got to the point where I didn’t trust them and called Germany,,,,