trbarton Posted September 12, 2018 #1 Share Posted September 12, 2018 I’m filling in the Guest Check In information but when I enter the airport information as SFO it doesn’t recognize it when I save the information. Anyone had this problem & if so what did you do? Tom🤔 Link to post Share on other sites
Colo Cruiser Posted September 12, 2018 #2 Share Posted September 12, 2018 I’m filling in the Guest Check In information but when I enter the airport information as SFO it doesn’t recognize it when I save the information. Anyone had this problem & if so what did you do?Tom🤔 Do you know what Princess has in your record for location? Sometimes it gets changed. Usually a call to Princess is a quick fix for your home airport. Link to post Share on other sites
menkot Posted September 12, 2018 #3 Share Posted September 12, 2018 I had to type in the city and state and wait for the little box underneath to show a list of options. When I clicked on the correct airport and let it fill in that information in the box, it would go through Link to post Share on other sites
trbarton Posted September 12, 2018 Author #4 Share Posted September 12, 2018 Looks like a call to Princess. I’ve tried everything suggested with the same results. I’ve never changed my home airport & this is the first time with this problem. Tom😎 Link to post Share on other sites
caribill Posted September 12, 2018 #5 Share Posted September 12, 2018 Is this the entry you make when it asks for the home airport to fly you back to in case of emergency? If so, it should not matter what airport Princess has for you as your home airport. If not that entry, where is it asking for an airport? Link to post Share on other sites
trbarton Posted September 12, 2018 Author #6 Share Posted September 12, 2018 Is this the entry you make when it asks for the home airport to fly you back to in case of emergency? If so, it should not matter what airport Princess has for you as your home airport. If not that entry, where is it asking for an airport? Yes it’s asking where to fly you back icase of an emergency. Without that being filled in your check in is “Incomplete”, thus you can’t print out your boarding pass it this is not filled in. Tom😎 Link to post Share on other sites
Tbv610 Posted September 12, 2018 #7 Share Posted September 12, 2018 Hi I had the same problem over the weekend, I was able to enter my airport but it would not take my DH's. It finally took it after a few log outs and tries. Link to post Share on other sites
Colo Cruiser Posted September 12, 2018 #8 Share Posted September 12, 2018 Is this the entry you make when it asks for the home airport to fly you back to in case of emergency? If so, it should not matter what airport Princess has for you as your home airport. If not that entry, where is it asking for an airport? It is mandatory/required. Will not let you continue guest registration info without it. Sent from my iPhone using Forums Link to post Share on other sites
voljeep Posted September 12, 2018 #9 Share Posted September 12, 2018 just like the 'dress code' ... just a suggestion, not mandated, and rarely enforced...;p:halo::halo: Link to post Share on other sites
trbarton Posted September 13, 2018 Author #10 Share Posted September 13, 2018 FYI....Princess admitted that they were having a problem with there web site in adding the airport code & with my phone call they were able to add the airport code needed Incase of an emergency. Remember this information is mandatory & needed in order for you to complete your personalizer & print our your boarding passes. Tom😎 Link to post Share on other sites
D&N LUV 2 TRAVEL Posted September 13, 2018 #11 Share Posted September 13, 2018 I experienced the same problem and like Tom I called Princess and they input the airport code for me and once I refreshed the computer the Guest Check In was showing as completed. Link to post Share on other sites
Cyn874 Posted September 13, 2018 #12 Share Posted September 13, 2018 When are we supposed to fill that in, anyway? We have a cruise for April 2019 and haven't booked airfare or anything yet. Is there a deadline to 'check in'? Link to post Share on other sites
caribill Posted September 13, 2018 #13 Share Posted September 13, 2018 When are we supposed to fill that in, anyway? We have a cruise for April 2019 and haven't booked airfare or anything yet. Is there a deadline to 'check in'? About 3 days before the cruise. However, you cannot get your boarding pass which is available 75 days before embarkation unless you do fill it in. This info is only asking what airport to fly you to if there is an emergency and you need to go home. Usually you would know what airport you would want to be brought to even if you have not booked flights yet. Link to post Share on other sites
Colo Cruiser Posted September 13, 2018 #14 Share Posted September 13, 2018 When are we supposed to fill that in, anyway? We have a cruise for April 2019 and haven't booked airfare or anything yet. Is there a deadline to 'check in'? I have seen the personalizer locked at 5 days out. Link to post Share on other sites
99Cruiser Posted September 13, 2018 #15 Share Posted September 13, 2018 I had the same problem and had to call Princess and they entered it for me Link to post Share on other sites
Husky61 Posted September 13, 2018 #16 Share Posted September 13, 2018 I’m filling in the Guest Check In information but when I enter the airport information as SFO it doesn’t recognize it when I save the information. Anyone had this problem & if so what did you do?Tom🤔 I would have called Princess before I did anything else.:) Link to post Share on other sites
trbarton Posted September 13, 2018 Author #17 Share Posted September 13, 2018 I would have called Princess before I did anything else.:) Did you see my post #10 where I indicated I called Princess & they resolved everything? Tom😎 Link to post Share on other sites
gremlinbangles Posted September 13, 2018 #18 Share Posted September 13, 2018 If its connecting flights you have to enter each segment separately, you cant just enter the starting and ending points. Dont know if this is the case. Sent from my SM-G955U using Tapatalk Link to post Share on other sites
Husky61 Posted September 13, 2018 #19 Share Posted September 13, 2018 Did you see my post #10 where I indicated I called Princess & they resolved everything?Tom😎 Missed it.:') Link to post Share on other sites
caribill Posted September 14, 2018 #20 Share Posted September 14, 2018 If its connecting flights you have to enter each segment separately, you cant just enter the starting and ending points. Dont know if this is the case. They only care about the flight that brings you to the cruise port and the flight that takes you from the cruise port. Any flights that connect to those flights do not matter. They are basically making sure your scheduled arrival and departure flights meet their guidelines. Link to post Share on other sites
gremlinbangles Posted September 14, 2018 #21 Share Posted September 14, 2018 They only care about the flight that brings you to the cruise port and the flight that takes you from the cruise port. Any flights that connect to those flights do not matter. They are basically making sure your scheduled arrival and departure flights meet their guidelines. True. Sent from my SM-G955U using Tapatalk Link to post Share on other sites
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