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ValerieJo

New Program called "The Key"

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I wonder if we'll see it broken up into individual components in the future? 

It seems that people were buying The Key for particular parts of the program -- some wanted the priority boarding / luggage drop-off / lunch at Chops, some wanted the priority debarkation with special breakfast, some wanted the semi-private Flowrider sessions, some wanted priority seating at shows.  

I wonder if in the future, the program will be broken into these various components.  

Priority boarding, luggage drop-off and Chops lunch upon boarding -- $75pp.
Priority debarkation and breakfast -- $50pp.
Semi-private Flowrider session every day -- $200pp.
Priority seating at shows with no reservations needed -- $100pp.

People could buy the part they were interested in, and not have to pay for the part they didn't want. 
 
And because each would be a separate program, each could be implemented individually on each ship and only in the departments affected, instead of trying to train an entire ship on a new program that affects multiple different departments.
 



 
That won't work due to the cabin requirement. I couldn't take the flow rider because my partner doesn't go on. She couldn't take priority seating if I didn't. So would end up not doing any of it. At least this was you get to choose what you want and I used most of the benefits one way or another which are nice to have but wouldn't normally pay extra for them.

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1 hour ago, brillohead said:

I wonder if we'll see it broken up into individual components in the future? 

It seems that people were buying The Key for particular parts of the program -- some wanted the priority boarding / luggage drop-off / lunch at Chops, some wanted the priority debarkation with special breakfast, some wanted the semi-private Flowrider sessions, some wanted priority seating at shows.  

I wonder if in the future, the program will be broken into these various components.  

Priority boarding, luggage drop-off and Chops lunch upon boarding -- $75pp.
Priority debarkation and breakfast -- $50pp.
Semi-private Flowrider session every day -- $200pp.
Priority seating at shows with no reservations needed -- $100pp.

People could buy the part they were interested in, and not have to pay for the part they didn't want. 

 

And because each would be a separate program, each could be implemented individually on each ship and only in the departments affected, instead of trying to train an entire ship on a new program that affects multiple different departments.

Certainly not at those prices!

 

Considering private Flowrider lessons (for an hour) used to be $65/person, and the rest of the prices are about double what they're worth (or less)...that likely would end the program right there.

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Whoever was in charge of the implementation of The Key program should be fired or at least demoted as that seems to be the worst thing.  That crew members on ships were not fully trained on it before implementation is inexcusable.  I have read too many instances of crew members not even knowing features of it like hand luggage storage and delivery to cabins or priority disembarking at ports. 

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5 hours ago, notladjr said:

Whoever was in charge of the implementation of The Key program should be fired or at least demoted as that seems to be the worst thing.  That crew members on ships were not fully trained on it before implementation is inexcusable.  I have read too many instances of crew members not even knowing features of it like hand luggage storage and delivery to cabins or priority disembarking at ports. 

 

This lack of accurate, timely communications thoughout the corporation has been a recurring theme with Royal for as long as we have been using them.

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1 hour ago, CRUISEFAN0001 said:

Certainly not at those prices!

 

Considering private Flowrider lessons (for an hour) used to be $65/person, and the rest of the prices are about double what they're worth (or less)...that likely would end the program right there.


Well, I wasn't considering the prices to be per day, just per person!  LOL   And it's just an idea, nothing set in stone.

For example, if there are seven Flowrider hours available for $200 total, that's less than the $65/session you quoted.  

As for what these "priority" items are worth, that value is entirely subjective, as we've seen in the discussion in this thread.  Some people bought The Key solely for the Flowrider sessions -- others wanted priority debarkation or the Chops lunch and luggage drop off and others wanted the priority seating. 

For people who paid $20/day x 2 people in the cabin x 7 days for the cruise, that ended up being $280.  If they were willing to pay $280 for priority seating and didn't really utilize the other benefits, then the $200 for priority seating only is a deal.  Same for the other items.  

Obviously, these items all together aren't worth an extra $20/day to most of us, but there have been people buying this program, so these things do have value to certain people.  I'm glad that some people have been happy with what they got for their money, but I feel sorry for those whose experience on board didn't match with what they were led to believe they'd be getting (like only one hour of activities the entire week, and all of those on the same exact day, one after the other).  

 

 

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1 minute ago, brillohead said:


Well, I wasn't considering the prices to be per day, just per person!  LOL   And it's just an idea, nothing set in stone.

For example, if there are seven Flowrider hours available for $200 total, that's less than the $65/session you quoted.  

As for what these "priority" items are worth, that value is entirely subjective, as we've seen in the discussion in this thread.  Some people bought The Key solely for the Flowrider sessions -- others wanted priority debarkation or the Chops lunch and luggage drop off and others wanted the priority seating. 

For people who paid $20/day x 2 people in the cabin x 7 days for the cruise, that ended up being $280.  If they were willing to pay $280 for priority seating and didn't really utilize the other benefits, then the $200 for priority seating only is a deal.  Same for the other items.  

Obviously, these items all together aren't worth an extra $20/day to most of us, but there have been people buying this program, so these things do have value to certain people.  I'm glad that some people have been happy with what they got for their money, but I feel sorry for those whose experience on board didn't match with what they were led to believe they'd be getting (like only one hour of activities the entire week, and all of those on the same exact day, one after the other).  

 

 

I have never seen $200 for an hour on the flowrider.  Have you?  Or are you just repeating Internet garbage?

 

jc

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1 minute ago, xpcdoojk said:

I have never seen $200 for an hour on the flowrider.  Have you?  Or are you just repeating Internet garbage?

 

jc


Did you even read this thread?

I was "what if"-ing about different ways the program might be re-implemented in the future to make it more viable.  It's a HYPOTHETICAL discussion.  
 

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O, I get it you make up a hypothetical price to prove your hypothetical rationalization.

 

Very helpful.

 

I have read the 112 pages over a multiple month period, I didn’t realize it was only a hypothetical discussion.🤣🙄

 

jc

Edited by xpcdoojk

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1 minute ago, xpcdoojk said:

O, I get it you make up a hypothetical price to prove your hypothetical rationalization.

 

Very helpful.

 

jc


I wasn't trying to "prove" anything... it was conjecture, discussion.  Did you even read my post?  Nowhere did I say that it would be $200/hour to ride the Flowrider, even hypothetically.  I think you're totally misinterpreting this whole conversation.  

Maybe you should go back and read the first post I made, and see if it makes more sense that way.  Because you're the one spewing garbage on the internet, not me.

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This lack of accurate, timely communications thoughout the corporation has been a recurring theme with Royal for as long as we have been them.
I'd hate for them to start getting it all right as then I'd have nothing to go back and get my discounts from lol.

What costs them very little usually gives me much more value and some special treatment for the rest of the cruise. Keeps me cruising with them.

Usually all it takes is a nice conversation with someone senior who usually doesn't realise what's been going on and is more than happy to help. Especially if you do it in the right way.

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This is the kind of discussions that is so frustrating about this thread. Too many people who have not used or participated in the Key program  but who are merely speculating. Yes, I know I can stop reading but I keep reading for the occasional helpful information that I can garner.

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5 minutes ago, xpcdoojk said:

O, I get it you make up a hypothetical price to prove your hypothetical rationalization.

 

Very helpful.

 

I have read the 112 pages over a multiple month period, I didn’t realize it was only a hypothetical discussion.🤣🙄

 

jc


And since you went back to edit your post as I was replying to it, I'm going to respond to your added comment.  

Nowhere did I say that this entire thread was a hypothetical discussion.  I am referring entirely to my RECENT post where I repeatedly said "I wonder" and talked about HYPOTHETICAL changes we might see to the program in the future, to make it more viable / successful / realistic to implement.  

I think you totally missed that entire post, which doesn't surprise me, because you ALSO misread my follow-up post, because nowhere did I ever say anything about the Flowrider being $200/hour.  


I don't know what you have against me, and why you feel the need to spew your garbage at me, but I suggest you get over yourself.

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3 minutes ago, blueridgemama said:

 Too many people who have not used or participated in the xxx program  but who are merely speculating. 

How's that different than most threads?

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7 minutes ago, brillohead said:


And since you went back to edit your post as I was replying to it, I'm going to respond to your added comment.  

Nowhere did I say that this entire thread was a hypothetical discussion.  I am referring entirely to my RECENT post where I repeatedly said "I wonder" and talked about HYPOTHETICAL changes we might see to the program in the future, to make it more viable / successful / realistic to implement.  

I think you totally missed that entire post, which doesn't surprise me, because you ALSO misread my follow-up post, because nowhere did I ever say anything about the Flowrider being $200/hour.  


I don't know what you have against me, and why you feel the need to spew your garbage at me, but I suggest you get over yourself.

 

Thanks for your concern about my self-esteem.😂

 

jc

 

 

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4 hours ago, brillohead said:


Well, I wasn't considering the prices to be per day, just per person!  LOL   And it's just an idea, nothing set in stone.

For example, if there are seven Flowrider hours available for $200 total, that's less than the $65/session you quoted.  

As for what these "priority" items are worth, that value is entirely subjective, as we've seen in the discussion in this thread.  Some people bought The Key solely for the Flowrider sessions -- others wanted priority debarkation or the Chops lunch and luggage drop off and others wanted the priority seating. 

For people who paid $20/day x 2 people in the cabin x 7 days for the cruise, that ended up being $280.  If they were willing to pay $280 for priority seating and didn't really utilize the other benefits, then the $200 for priority seating only is a deal.  Same for the other items.  

Obviously, these items all together aren't worth an extra $20/day to most of us, but there have been people buying this program, so these things do have value to certain people.  I'm glad that some people have been happy with what they got for their money, but I feel sorry for those whose experience on board didn't match with what they were led to believe they'd be getting (like only one hour of activities the entire week, and all of those on the same exact day, one after the other).  

 

 

Fuzzy math on the Flowrider...you’re lucky to get 1 session or extremely lucky at 2...and its not worth $200.

 

As for priority seating - unless the Beatles are making some form of Lazarus comeback at a show...that too isn’t worth $200.

Edited by CRUISEFAN0001

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5 hours ago, Host Clarea said:

 

This lack of accurate, timely communications thoughout the corporation has been a recurring theme with Royal for as long as we have been them.

👍 👍 👍

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4 hours ago, CRUISEFAN0001 said:

Fuzzy math on the Flowrider...you’re lucky to get 1 session or extremely lucky at 2...and its not worth $200.

 

As for priority seating - unless the Beatles are making some form of Lazarus comeback at a show...that too isn’t worth $200.


Again, you're not understanding what I was saying.  

I was proposing a hypothetical system where people could purchase only the part(s) of The Key that they wanted.  In my hypothetical situation, the Flowrider perk would have included one hour per day, every day of the cruise.  

If you had bothered to read my post, which you obviously didn't do, you'd see that I had said:  Semi-private Flowrider session every day -- $200pp.

That "every day" part means every day, so your "you’re lucky to get 1 session or extremely lucky at 2" comment is totally irrelevant unless it's only a 1-day or 2-day cruise.  

But how about we just forget my post altogether, since nobody here bothered to actually read what I wrote and didn't even try to respond with a meaningful comment.  

Sheesh.

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6 hours ago, brillohead said:

But how about we just forget my post altogether, since nobody here bothered to actually read what I wrote and didn't even try to respond with a meaningful comment.  

OK. That's easy enough.

 

Any way one slices it...the math you presented only reinforces the bad financial value for the money The Key program provides.

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On 5/23/2019 at 11:06 PM, robntawn said:

 

 

Hello Rob, 

Thank you for contacting the Executive Office of Royal Caribbean International. Your correspondence to Mr. Bayley was forwarded to my attention and I appreciate the opportunity to respond on their behalf.

I’m sorry to hear about all the misconceptions you have been seeing regarding the Key program.  Please note that there is only one version of The Key program, however there are certain restrictions depending on where the ships sail out of. 

During your specific sailing, there will be less than 200 guests that have purchased The Key amenities. As far as the private hours on marquee activities, like the FlowRider, Rock Climbing wall, and Ripcord by iFly, Key guests receive one peak hour per attraction between 10 a.m. to 4 p.m. However, please understand that if the weather and/or itinerary does not enable us to offer this, the crew will find the best alternative time to offer the private hour. The Oasis and Quantum class ships now have VIP lanes installed for quicker access to these activities. 

Also, carry-on luggage and priority boarding is available on all Key ships but it is not offered in Vancouver, Canada or any ports in Australia. 

Rob, we trust the information provided has been helpful and will assist you with resolving this matter. If you have any further questions, please don’t hesitate to reach me via email or directly at 1-800-256-6649 ext. 11756. We truly look forward to the opportunity to welcome you on the Symphony of the Seas and demonstrate our commitment to service.

Sincerely,




Daniella Cardenas
Executive Office
Royal Guest Experience Management

 

 

 

I did send a follow up email requesting information on what the VIP line is and what benefits are conferred.  I will post response when I get it.

 

Has anyone seen these'VIP' lanes on Oasis or Quantum class ships?

 

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3 hours ago, happymanitee said:

 

Has anyone seen these'VIP' lanes on Oasis or Quantum class ships?

 

I saw a separate line for Key for the Zipline on Oasis. I don’t think every ship has this for every activity. 

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Finished our online check-in through the app.  Peeked at our digital Set Sail passes & saw that Key symbol plain as day right under our names. I’m excited. I know lots of mixed...mostly negative comments here but I like trying new things. We’re only Gold C &A, so the bennies are very intriguing. Thirteen days to go! I’ll be sure to post updates daily with that hi-speed internet to which I’ll have access. 

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I can't see this lasting

Feedback from staff is that it's a disaster. Disadvantaging other cruisers is a political nightmare for sports staff. Rest of the benefits are hit and miss at best. No Internet all night doesn't help.

I managed to complain my way to 5 private sessions in 2 weeks which is a far cry from 10 originally but a long way from the 2 promised now

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6 minutes ago, irzero said:

I can't see this lasting

Feedback from staff is that it's a disaster. Disadvantaging other cruisers is a political nightmare for sports staff. Rest of the benefits are hit and miss at best. No Internet all night doesn't help.

I managed to complain my way to 5 private sessions in 2 weeks which is a far cry from 10 originally but a long way from the 2 promised now

Sent from my SM-N960F using Tapatalk
 

 

Easy fix. Get rid of all the private hours on all the activities. Keep the rest of the perks. Reduce the price. The majority of complaints (not all) are about the flow rider issues and the other sport activities. There is absolutely no way that they can offer private hours and/or priority lines without inconvenience to other cruisers and frustration to the sports staff. The majority of the others perks should be easy to implement with little to no inconvenience to other passengers

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