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ValerieJo

New Program called "The Key"

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On 12/3/2019 at 9:05 PM, cruisegus said:

Priority debarkation I believe only applies to the last day for final debarkation. the only time you have priority at ports is for tenders

 

We were escorted as a group from On Air to the front of the line on our June Harmony cruise at 3 different ports, one of which was Coco Cay. On our Symphony cruise last week, the only escorted group port departure was Roatan, and it was not needed at all. Would have appreciated another escorted group departure at Coco Cay on this cruise, it was a madhouse... 

Edited by LiamsMommy2008
Correct errors in spelling and typography..

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I've got the key booked for my cruise on Anthem coming up in March.   I booked it online through the computer and not the app.   Does anyone know where on the app I go to see that I've got the Key, or does it show up on there at all?

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5 minutes ago, cantgetaname said:

I've got the key booked for my cruise on Anthem coming up in March.   I booked it online through the computer and not the app.   Does anyone know where on the app I go to see that I've got the Key, or does it show up on there at all?


It will be on your room key / Seapass card.

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So after saying I'd never get the Key again here I am humming and hawing about getting it.  We are on Radiance Hawaii to Vancouver in May.  The price is down to 16.99. There are two tender ports.  Two device internet is 23.99.  That makes the difference 5.00 a day per person for everything else that is included.  Early embarkation is useless to us as I rarely get to the ship before 11.  VIP debarkation would be nice but at Vancouver is that even a thing?  Radiance has no flowrider or waterslides so exclusive access there is worthless and I could careless about about a fruit plate delivered to my room.  Reports seem to be that the Key lunch has now deteriorated to a MDR lunch with Key food so cut the value of a Key lunch in half before calculating it into the equation. The tender priority will be nice I guess.  What other perk am I forgetting about that I might take advantage of that will push a Key purchase into the black.

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I don't think you are missing anything Tree-skier. It is like one of those website experiences where if you spend just a "little bit" more you will get free shipping. So it is $5 x number of days.

You've tried the key, do you think it is worth an extra $50 or $60 dollars on a ship that doesn't have a lot of the things it is offered for? Radiance has a lot of restaurants, I would probably put the difference to more specialty dining. 

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8 hours ago, Tree_skier said:

So after saying I'd never get the Key again here I am humming and hawing about getting it.  We are on Radiance Hawaii to Vancouver in May.  The price is down to 16.99. There are two tender ports.  Two device internet is 23.99.  That makes the difference 5.00 a day per person for everything else.

FYI, in our experience, the internet on Radiance for Alaska was awful.  So bad that I requested (and got) a full refund.  I wonder if it is better on your itinerary?  Maybe just get the one device package and share it?

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9 hours ago, cantgetaname said:

  Does anyone know where on the app I go to see that I've got the Key, or does it show up on there at all?

Unlikely to see it anywhere in the app other than your SetSail pass.

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Posted (edited)

Hello,

 

My understanding is, when purchasing "The Key", you must select ALL guests (6+ year old) in the same room then check out.

Today, when I did this (selecting all 3 guests) and clicked the "Add to Cart", I received the error.

ERROR

UNABLE TO ADD ITEM TO YOUR CART

There was an issue with adding the item to your shopping cart. Please contact Customer Support if you continue to experience this issue. Sorry for the inconvenience.

Inventory not available

 

"Inventory not available" explains the reason. I am ok with it.

 

However, the strange thing is, if I choose a single guest (myself or my wife), not choose other guests, click "Add to Cart", the purchasing went through successfully. It shows the Amount Due and CheckOut is available (I click CheckOut, and it asks my information..). Of course, I stopped there and did not purchase it.

 

My question is, what will happen if only one guest in the room purchased "the key"? Anybody encountered this situation or had this experience?

 

Thanks!

Edited by aberfoylespring

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3 hours ago, aberfoylespring said:

 

My question is, what will happen if only one guest in the room purchased "the key"? 

 

I would suggest that if you only purchased it for your self, your cruise may not be very enjoyable when your wife realises you will be on board before her, and enjoying the Chops lunch while she fights with the mayhem of Windjammer 😀

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12 hours ago, aberfoylespring said:

My question is, what will happen if only one guest in the room purchased "the key"? Anybody encountered this situation or had this experience?

If you only purchase for one person and not the entire room it will be voided. We saw a couple who tried this scam and only bought for them and not their children (kids were 9& 11) when they checked in it was voided for them. They argued that "they did this last time with no problem". So annoying. It should be revoked AND they should be fined. RC needs to modify the check out to make it mandatory like the drink package. You cant just put one and check out. 

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3 minutes ago, Blondiemomm said:

If you only purchase for one person and not the entire room it will be voided. We saw a couple who tried this scam and only bought for them and not their children (kids were 9& 11) when they checked in it was voided for them. They argued that "they did this last time with no problem". So annoying. It should be revoked AND they should be fined. RC needs to modify the check out to make it mandatory like the drink package. You cant just put one and check out. 

 

I agree with you. It showed available to be purchased, so I selected all 3 guests, but got the error after clicking "Add To Cart".

It should either show "Sold Out" on the front page, or present error message when selecting a single guest.

 

Anyway, it is not a big issue for me. Just curious why system allows single guest checkout😁

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