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ValerieJo

New Program called "The Key"

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1 hour ago, MissLittle1959 said:

Thank you so much for your info.  We go on the Anthem in two weeks, so it's helpful to know what I need to look for when entering the ship.  I'm happy to know there is private time for the iFly as that is on my bucket list.  

Were you by chance doing a Bermuda itinerary?  If so, I'm curious to know how the seas were for you.  

 

We are not...Bahamas. 

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4 hours ago, Dmkaminski said:

Hi All,

 

Boarded Anthem yesterday with the Key out of Cape Liberty. Wanted to report back with our experience so far as I know some have recently been asking questions specifically about this ship. We did not have a separate line to go through security, but did to check in and separate waiting area (though is no longer by the star class waiting area/snack). 

 

Upon boarding the ship, they have a table front and center for you to get your temporary wristbands and Key paperwork. I asked the woman at the desk how many they had on this sailing and she told me they had 180 Keys, so seems like prior posts are correct in that they may have bumped the quantity up to 200 per cruise (as of the day before our ship Keys were still available on the website). Our private hours for the activities are more limited than initial cruisings with they key, but may be due to the cruise being sold out. The private hours are as follows:

 

1 Rockwall on day 2 from 2pm - 3pm

2 Flowriders on days 3 and 7 both from 9am - 10am

1 i-fly on day 5 from 7-8pm (and told we could each make another reservation for this in addition to the private hour since we had the key)

1 North Star on day 6 from 1-2pm

 

We ate at Chops lunch embarkation day which had the same limited menu as others have posted, and did not fill up (plenty of space left in the restaurant). Both of our steaks were over cooked but it was a decent meal and pleasure to not have to fight our way through the crowds in the Windjammer. I had read reviews about the lunch taking a very long time but our entire 3-course meal was served to us in under an hour. 

 

Fruit plate arrived in our stateroom today. 

 

So far, not bad for $19.99 price. Would recommend for those who like a little extra on their vacations.

 

DMkaminski,

Thanks so much for your live report. Do you know anything about the bumper cars? Any special times for bumper cars and how long is the line for that? 

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No special times...the line wasn’t very long on day 1 but they had it from 9am to 12pm day 2 and it was consistently a 20-30 minute I’d say

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3 hours ago, molole said:

If the key is sold out online can you still get it once onboard? Obviously priority boarding will not be utilized but everything else would still be beneficial.

It’s only available online.

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So i sent a email to RC asking about how the program has changed a heap and not as many extra sessions on the attractions, i attached two lists that people have posted one with lots of sessions and the second one more recent one thst didnt have many sessions and 3 of the 7 day cruise no extra sessions they sent back.

 

Thank you for contacting the Cruise Administration Department.

We have reviewed your email and about your query, We kindly inform you that one of the benefits of THE KEY is that you get daily private hours at onboard activities like FlowRider, Rock Climbing Wall and Ice Skating, If you would like to request an extra session in the FlowRider you can request it to our Staff members, however, it will be subject to the availability. Please see attached file with all The Key benefits.

(See attached file: The_Key_Trade_Flyer.pdf)

Thank you for giving us this opportunity to address your concerns. We hope this correspondence has been useful. 

We look forward to welcome you onboard soon, please visit our website to check out the extraordinary itineraries we have available to you.

Should you have further queries, do not hesitate to contact us.

 

 

So they obviously didnt even look at the pictures i sent as it shows many days with no extra sessions, such a dismissive email pretty much too bad so sad maybe you can book a private session.

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2 hours ago, seanjulz said:

 

such a dismissive email pretty much too bad so sad maybe you can book a private session.

That is the Royal treatment! 🙄

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So i sent a email to RC asking about how the program has changed a heap and not as many extra sessions on the attractions, i attached two lists that people have posted one with lots of sessions and the second one more recent one thst didnt have many sessions and 3 of the 7 day cruise no extra sessions they sent back.
 
Thank you for contacting the Cruise Administration Department.

We have reviewed your email and about your query, We kindly inform you that one of the benefits of THE KEY is that you get daily private hours at onboard activities like FlowRider, Rock Climbing Wall and Ice Skating, If you would like to request an extra session in the FlowRider you can request it to our Staff members, however, it will be subject to the availability. Please see attached file with all The Key benefits.

(See attached file: The_Key_Trade_Flyer.pdf)

Thank you for giving us this opportunity to address your concerns. We hope this correspondence has been useful. 

We look forward to welcome you onboard soon, please visit our website to check out the extraordinary itineraries we have available to you.

Should you have further queries, do not hesitate to contact us.

 
 
So they obviously didnt even look at the pictures i sent as it shows many days with no extra sessions, such a dismissive email pretty much too bad so sad maybe you can book a private session.


I find their response to be annoying (because they didn’t really read your question) but also leverage!

If you don’t have daily sessions on your cruise and you purchased the key - you should use that to discuss with the Activities Manager and/or after your trip with Michael Bartley’s team! You might be able to get something for your disappointment.


Sent from my iPhone using Tapatalk

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27 minutes ago, Cel_cruise said:

I find their response to be annoying (because they didn’t really read your question) but also leverage!

If you don’t have daily sessions on your cruise and you purchased the key - you should use that to discuss with the Activities Manager and/or after your trip with Michael Bartley’s team! You might be able to get something for your disappointment.

 

Post 2021 says it all.

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16 hours ago, Dmkaminski said: We did not have a separate line to go through security, but did to check in and separate waiting area (though is no longer by the star class waiting area/snack). 

 

 

Does anyone know if Jr. Suites wait and check in with real suites at Cape Liberty (as we have in past at other ports) or would that be same line as Key guests? If different lines, which has priority -- Jr. Suites or Key?

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I was told on our last cruise that Jr Suites check in with real suites ( we were at Port Canaveral though) but when we got there I was told  my set sail pass would say "Suite" if I was supposed to use the suite line. This upcoming cruise we are a Jr Suite again and The Key, guess we will find out when we get there.

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23 minutes ago, princesslondon said:

I was told on our last cruise that Jr Suites check in with real suites ( we were at Port Canaveral though) but when we got there I was told  my set sail pass would say "Suite" if I was supposed to use the suite line. This upcoming cruise we are a Jr Suite again and The Key, guess we will find out when we get there.

 

Thanks. Not sure when you're sailing, but would love to hear your experience when you return. Enjoy!

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36 minutes ago, zooma said:

 

Does anyone know if Jr. Suites wait and check in with real suites at Cape Liberty (as we have in past at other ports) or would that be same line as Key guests? If different lines, which has priority -- Jr. Suites or Key?

 

We had a JS last summer at Cape Liberty and sat with the other suite guests.

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Posted (edited)
33 minutes ago, Host Clarea said:

 

We had a JS last summer at Cape Liberty and sat with the other suite guests.

 

Thank you! (Was "Suite" noted on your set sail pass?)

Edited by zooma

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5 minutes ago, zooma said:

 

Thank you! (Was "Suite" noted on your set sail pass?)

 

Yes.

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We just boarded Jewel on Friday, and there were Key signs at both check in at Chops.

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6 minutes ago, Wine-O said:

We just boarded Jewel on Friday, and there were Key signs at both check in at Chops.

The Jewel is on a repositioning/transatlantic cruise - Correct?  

Can you tell me how many seas days in a row that is?  A few of us were discussing this yesterday.  

How does the Jewel look?

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11 minutes ago, tcmagnum said:

The Jewel is on a repositioning/transatlantic cruise - Correct?  

Can you tell me how many seas days in a row that is?  A few of us were discussing this yesterday.  

How does the Jewel look?

Yes, currently on TA.  Six sea days to Ponta Delgada, then two to Gibraltar, then one from Valencia to Civitavecchia.

 

Interior of ship is just fine.  Balconies showing a little age, but that's what salt water does to a ship.  

 

Day three at sea, and seas are relatively calm -- 3-6 ft swells, which is virtually nothing.  Weather good so far -- a little windy.  We're staying on for the B2B, Greek islands.  MDR menus pretty much the same as we had on Brilliance last Fall.  Food good, but Windjammer not so much.  Three mornings in a row I had to ask for English/Irish bacon.  They had it, but had to go back to the kitchen to get it.  

 

Now back to the Key -- too expensive for the number of days we are on, but getting it for our 7-night Brilliance in the Fall of this year basically because two of the ports are tender ports.   Want the priority embarkation along with priority tender.  Staying on for the B2B TA, but going to try breakfast in the morning.

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9 hours ago, Cel_cruise said:

 


I find their response to be annoying (because they didn’t really read your question) but also leverage!

If you don’t have daily sessions on your cruise and you purchased the key - you should use that to discuss with the Activities Manager and/or after your trip with Michael Bartley’s team! You might be able to get something for your disappointment.


Sent from my iPhone using Tapatalk

 

I was thinking the exact same thing will print it out and take with me

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Problem with set sail pass:

 

I have purchased The key for my B@B Explorer cruises April 13 and 24. Printed my set sail pass. wondered how they know I have Key, called C&A desk, took 45 minutes for them to tell me it should be on set sail pass, don't know why it is not there.

 

Anyone else had this problem?  how did you deal with it?

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My SetSaid pass doesn't say anything about having The Key.  I was just going to print out the confirmations.

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16 minutes ago, fnw said:

Problem with set sail pass:

 

I have purchased The key for my B@B Explorer cruises April 13 and 24. Printed my set sail pass. wondered how they know I have Key, called C&A desk, took 45 minutes for them to tell me it should be on set sail pass, don't know why it is not there.

 

Anyone else had this problem?  how did you deal with it?

I don't think it has been printed on anyone's Set Sail pass.  Through all the previous hundreds of posts, people have reported just looking for a sign or asking to be pointed to the right check in (it doesn't normally work for the security line you go through to then get in to the building to do your check in).  Printing off your confirmation might help if you want to have it to show when going to the check in line once you get past security.  You'll get your Sea Pass card once you check in and it should have the Key icon on it.  

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I looked but could not find, has anyone posted the Giovanni's lunch menu from Allure now that you have a choice?  Would like to compare them.

Thanks

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25 minutes ago, rockmom said:

I don't think it has been printed on anyone's Set Sail pass.  Through all the previous hundreds of posts, people have reported just looking for a sign or asking to be pointed to the right check in (it doesn't normally work for the security line you go through to then get in to the building to do your check in).  Printing off your confirmation might help if you want to have it to show when going to the check in line once you get past security.  You'll get your Sea Pass card once you check in and it should have the Key icon on it.  

Thank you

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33 minutes ago, rockmom said:

I don't think it has been printed on anyone's Set Sail pass.  Through all the previous hundreds of posts, people have reported just looking for a sign or asking to be pointed to the right check in (it doesn't normally work for the security line you go through to then get in to the building to do your check in).  Printing off your confirmation might help if you want to have it to show when going to the check in line once you get past security.  You'll get your Sea Pass card once you check in and it should have the Key icon on it.  

my set sail pass confirmation actually has a Key icon on it, so I would imagine when we get the card it will as well.  

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Just now, MissLittle1959 said:

my set sail pass confirmation actually has a Key icon on it, so I would imagine when we get the card it will as well.  

Great to know!  Ours doesn't have it (we are sailing on May 19th on Allure), but it sounds like perhaps they are starting to add it to the set sail pass finally. 

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