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ValerieJo

New Program called "The Key"

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1 hour ago, LiamsMommy2008 said:

You have to schedule your departure? I thought one if the key benefits was breakfast and departure at your leisure? Am I missing something?

That is the way it was working on Serenade.  I think if you wanted to do walk off you could at any time but I don't think you have the escort. 

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1 hour ago, LiamsMommy2008 said:

You have to schedule your departure? I thought one if the key benefits was breakfast and departure at your leisure? Am I missing something?

On Anthem, no scheduled time. You just have to eat breakfast before 9-9:30am. You can be escorted when you are ready. 

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Going to post this in my review and the Key thread.

After the Top Tier event we met with Adrian from Guest Services and asked if we could set up an appointment with him to discuss The Key. He said - let’s talk right now!

He asked our names and he immediately New my friends name because she had MANY issues this past week with RCI canceling The Key for her daughter room of 4. Ship and Shore side clearly communicated to each other before the cruise but no one got back to my friend for days! #ugh

He took a lot or notes and I fully expect some compensation, but he said we will also he getting an On Ship Survey On Day 6 and we will document everything there formally as well.

He said that we SHOULD have gotten the wrist bands and had that explained to us when we dropped off our carry on bags. We told him that the people before us and after us also didn’t get them. He is sending them to our rooms. I mentioned that it’s difficult that it’s so inconsistent across the fleet and he said they were still trying to work out what works best for each ship but he said it’s been fairly consistent on SOTS the past few weeks.

Also - we were all suited up for Ice Skating at 9:30am this morning - to find out after standing there for a while - that it was a misprint!! Skating is 9:30PM!! He acknowledged the misprint in our talks and apologized for it.

I will update as the story unfolds. I was polite when talking to Adrian and also said that while the compensation is appreciated in place of the services missed - I booked this specifically because it was spring break week and I wanted these conveniences and less headaches. I also let him know that it’s difficult to buy something or recommend it to others when it’s such an unknown and I would be hesitant to do so again in the future.



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One more random tidbit from SOTS - Key Members don’t have to check out towels!!?!? We show our card and they give them to us! No swiping or tracking! While I love the convenience of this - it has this free random sort of feel! Ha!


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1 hour ago, Cel_cruise said:

One more random tidbit from SOTS - Key Members don’t have to check out towels!!?!? We show our card and they give them to us! No swiping or tracking! While I love the convenience of this - it has this free random sort of feel! Ha!


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That happens to everybody....their system is more for show than it is real...🙄

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That happens to everybody....their system is more for show than it is real...


Yes - but in the game of ‘show’ they are at least pretending to be scanning cards of people without the Key. If you show the sticker - they don’t swipe you and have told us it’s a perk.


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2 minutes ago, Cel_cruise said:

 


Yes - but in the game of ‘show’ they are at least pretending to be scanning cards of people without the Key. If you show the sticker - they don’t swipe you and have told us it’s a perk.


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OK so a variation of the show....😂

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On anthem of the seas right now. Key has worked well for us.  Arrived at cape liberty to our own security line. Swift and easy. Got in rows with pinnacle and diamond plus. Were one of the first three rows on the ship. Unloaded our luggage in royal theater and then went back to find a small desk where our Key envelope was waiting for us with internet codes for each.  Then waited for Chops  to open.  Had a wonderful meal there. It is long though.  By then our room was ready.  Our carry  on bags were in our closet and checked in bag steady on the hallway. We do have private times but hasn’t happened yet.    I was able to book iFly and north star on different days as well.  Our new Platinum friends were shocked at how much we got compared to their perks.  Oh and fresh fruit tray in our room with Key card alongside it.  Maybe not the biggest perk but still nice to come back to.  

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24 minutes ago, Cel_cruise said:

Key on Anthem sounds amazing!!


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No complaints here!  Tonight we see the gift.  Not sure if we have special seating or not.

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26 minutes ago, MissLittle1959 said:

No complaints here!  Tonight we see the gift.  Not sure if we have special seating or not.

 

Sounds like everything is going perfectly for you. Hopefully will continue. Appreciate you taking the time to post.

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I purchased The Key for my upcoming Baltic cruise. The main reason I did this was because I wanted priority disembarkation at the different ports of call, especially St.Petersburg. Does the Key include this or is it just priority disembarkation at the final destination?

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Just entered cabaret show with no reservations.  Told them we were key and immediately told to go upstairs and sit with diamond class or suite people.  Dead center with great view.  

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1 hour ago, CYN2920 said:

I purchased The Key for my upcoming Baltic cruise. The main reason I did this was because I wanted priority disembarkation at the different ports of call, especially St.Petersburg. Does the Key include this or is it just priority disembarkation at the final destination?

Yes you should have priority disembarkation at each port.  

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10 minutes ago, MissLittle1959 said:

Yes you should have priority disembarkation at each port.  

Thank you! That sure will help with customs and private excursions.

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2 hours ago, MissLittle1959 said:

No complaints here!  Tonight we see the gift.  Not sure if we have special seating or not.

 

2 hours ago, blueridgemama said:

 

Sounds like everything is going perfectly for you. Hopefully will continue. Appreciate you taking the time to post.

Maybe Anthem just has it down and their staff are all informed. It worked well for us this past week also.

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1 minute ago, CYN2920 said:

Thank you! That sure will help with customs and private excursions.

 

On Anthem this past week, we had priority disembarkation at 2 ports of call. None of them were tendered either. Not sure why the 3rd port there was no priority mentioned. 

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25 minutes ago, TennisCruiser62 said:

 

On Anthem this past week, we had priority disembarkation at 2 ports of call. None of them were tendered either. Not sure why the 3rd port there was no priority mentioned. 

Thanks! Hopefully someone who has used The Key in Europe will see this and respond. Our private excursions pick us up shortly after arrival and those with booked Royal Carribean excursions disembark before anyone else is permitted to.

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7 hours ago, Cel_cruise said:

One more random tidbit from SOTS - Key Members don’t have to check out towels!!?!? We show our card and they give them to us! No swiping or tracking! While I love the convenience of this - it has this free random sort of feel! Ha!


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This was not part of The Key last month on SotS!  I wish it had been!  

 

2 hours ago, CYN2920 said:

I purchased The Key for my upcoming Baltic cruise. The main reason I did this was because I wanted priority disembarkation at the different ports of call, especially St.Petersburg. Does the Key include this or is it just priority disembarkation at the final destination?

 

I was told on the Symphony that there is no priority debarkation at ports of call, only at the end of the cruise.  Others have reported different experiences, some have had no priority debarkation and some have.  You won't know whether you have priority debarkation or any of the reported Key benefits until you get on board, unfortunately, as it seems to vary widely from one sailing to the next.  

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1 minute ago, Grenouille21 said:

I was told on the Symphony that there is no priority debarkation at ports of call, only at the end of the cruise. 

Since Oasis class doesn't tender, there's not much to prioritize with those ships at ports of call - quite different on different class of ships at tender ports.

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1 minute ago, Biker19 said:

Since Oasis class doesn't tender, there's not much to prioritize with those ships at ports of call - quite different on different class of ships at tender ports.

 

And yet it wasn't worded that way in any of the documentation from RCI, which promised priority debarkation at all ports of call.  And others have said that they have had priority debarkation in non-tender ports.  So... 🤷‍♀️

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1 minute ago, Grenouille21 said:

And yet it wasn't worded that way in any of the documentation from RCI, which promised priority debarkation at all ports of call.  

You read enough around here to realize that you have to "interpret" what RCI says in their marketing materials.

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30 minutes ago, Grenouille21 said:

 

This was not part of The Key last month on SotS!  I wish it had been!  

 

 

I was told on the Symphony that there is no priority debarkation at ports of call, only at the end of the cruise.  Others have reported different experiences, some have had no priority debarkation and some have.  You won't know whether you have priority debarkation or any of the reported Key benefits until you get on board, unfortunately, as it seems to vary widely from one sailing to the next.  

We received s letter tonight stating to meet in the music hall for priority disembarkation in Bermuda.  We prob get an escort down.  

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The Key was amazing on Freedom of the Seas. Daily Private flowrider sessions, 2 rock climbing sessions and one ice skating session. We got priority debarkation at every port.  The show seats were great and we just had to show our card.  Embarkation was smooth and we had a special line but there were not any lines when we got there so it didn’t matter.  Chops was good and they even let my underage son (not required to purchase the key) eat for free with our family.  Debarkation was a breeze.  We had to wait 20 minutes in the dining room after breakfast to be escorted off, but after that we walked straight to our luggage and had a special customs line just for Key members.  It took 5 minutes.  I was told there were about 100 keys sold on our ship.  I wonder if smaller (yet older) ships are able to be more consistent with the offerings.  We are doing the Key on the Ovation this summer and I’m wondering how it will compare.

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