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ValerieJo

New Program called "The Key"

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3 minutes ago, tinkr2 said:

why is ship blocked out?

 

Maybe she misspelled it and had a 't' at the end.

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2 minutes ago, Tree_skier said:

Maybe she misspelled it and had a 't' at the end.

its me, I guess thats a possibility. I mean, is it auto programmed... 

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1 hour ago, tinkr2 said:

Same as food, what one loves, one hates. and the key has so many components. The one constant like is that everyone has enjoyed the disembarkation breakfast and escort off. and thats a low priority with me, as hubby is usually trying to get me off the ***** at 6am😁

It took us less than 15 minutes to walk out, grab our bags and get off the ship. I'm not paying for that.

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6 hours ago, ShillyShally said:

 She apologized for the issues, and said that most likely the issues with reduced private hours and no priority debarkation were due to the amount of people who had purchased The Key on our sailing.  

This makes NO sense whatsoever. If you have more people buying the key, they wouldn't REDUCE the number of 'private hours'. It was more likely due to the large number of passengers.  For priority debarkation, why would another 50 people matter? 

 

Sounds to me like she had no idea really, and was just making excuses. 

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3 minutes ago, LiamsMommy2008 said:

This makes NO sense whatsoever. If you have more people buying the key, they wouldn't REDUCE the number of 'private hours'. It was more likely due to the large number of passengers.  For priority debarkation, why would another 50 people matter? 

 

Sounds to me like she had no idea really, and was just making excuses. 

 

Agree, they set a limit for the number of passes so they know the maximum possible. The number should be set according to their ability to provide what is offered.

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13 minutes ago, LiamsMommy2008 said:

This makes NO sense whatsoever. If you have more people buying the key, they wouldn't REDUCE the number of 'private hours'. It was more likely due to the large number of passengers.  For priority debarkation, why would another 50 people matter? 

 

Sounds to me like she had no idea really, and was just making excuses. 

Agreed!  If it was a small number they could have made them feel special and if it was a large number they could have expanded!  For any number of passengers it should be a way for them to also advertise the key program which they should have put together before launching!  I'm still hoping they just make it like Carnival's FTTF, I'd rather it just get me on and off smoothly and my room/bags be expedited, and I did like the included voom too.

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4 hours ago, lowbass said:

It took us less than 15 minutes to walk out, grab our bags and get off the ship. I'm not paying for that.

 

Agreed.  The "priority debarkation" at the end of the cruise was a total waste.  We finished eating at 7:10 or something, and we were told we would have to wait for the next escort, which would not arrive until 7:30.  In that time, we walked off the ship and were in a taxi on the way to the airport.  

 

I agree that she didn't really give answers to why things were not as advertised.  That was not my purpose, though.  I don't care why things did not go as advertised.  That won't help me, as I am no longer on board the ship.  I wanted to give feedback so they are aware that people are unhappy.  If no one complains or brings it to their awareness, they will assume everyone is happy with the way things are, and it will continue as is.  I do not think that "as is" is worth the price.  I do not think "as is" is worth ANY price.  I hope that others will share their experience with RCI so they can understand how this program is working (or not) for their customers.  

 

If we sail on RCI again, I will not buy The Key, and if my clients ask I will give them my honest opinion, which is that it is not worthwhile unless all they care about is show seating.  IMO that is the only benefit that is not found elsewhere, unless you buy a suite or are Diamond or above.  None of the other benefits, in my experience, were worth Key membership as they can be purchased individually for less.  

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Priority debarkation at the Labadee stop this morning. We were down by the gangway before the doors were opened, loads of people, but we had the fishing excursion so we were in a hurry. No Key signage, so I asked the staff, the guy gathered us and walked us past the line, held up the others and showed us down the escalator. We were among the first off the ship. Some looks and speculation from the people we passed, but it was okay since we had staff escorting us.

 

No passing the line during regular hours for Flowrider, climbing etc. activities

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Today is last day at sea, had the key luggage tags and a letter in the room in the morning. Key breakfast on deck 4, then to go to a meeting point to be escorted off ship, and to ask staff to help us past lines ashore (so I take it as meaning there will be no separate line once off the ship). 

 

Also got a form for key feedback that needs to be left to the cabin attendant today.

6BAC56C1-E51A-4CF2-A706-EC59FBED16A8.jpeg

294C2FB8-0394-4E68-9960-97E53BC67021.jpeg

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44 minutes ago, October17 said:

Today is last day at sea, had the key luggage tags and a letter in the room in the morning. Key breakfast on deck 4, then to go to a meeting point to be escorted off ship, and to ask staff to help us past lines ashore (so I take it as meaning there will be no separate line once off the ship). 

 

Also got a form for key feedback that needs to be left to the cabin attendant today.

6BAC56C1-E51A-4CF2-A706-EC59FBED16A8.jpeg

294C2FB8-0394-4E68-9960-97E53BC67021.jpeg

Which ship were you on?  I just got off anthem this morning and did not get that survey.  Did the breakfast which was nice but neither of us eat steak for breakfast so we ate light.  There was a sign up at silk as to which line to get in.  After breakfast we went to shore excursions desk and a girl with a big key sign took us to our luggage, waited for us to retrieve and guided us out the door thru customs. We didn’t have to show passports I’m assuming bc we did customs in Boston.  Didn’t even have to declare anything either.  

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Allure schedule for this week. Didn’t arrive until 10.50 so no priority embarkation but Chops was really good.

9A2076FE-6F83-4BC8-BE1C-F7714FA7A18E.jpeg

246B857A-6442-4FE3-A64F-3531FE745A88.jpeg

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Just off Allure this morning - choice departure refers to putting your luggage out night before, with special key tags and then breakfast (for key guests) and meet up at champagne bar for escorted debark.  The other option is to carry all your luggage, meet at Champagne for priority/special debark.  The in room note is somewhat unclear, but it leans to key ppl debarking after express/early ppl.  On allure this morning, first ppl off the ship were two lines simultaneously- one was the regular express/early and the other line was key ppl.  The slight negative is the key ppl in the terminal are routed to the suite/pinnacle exit to luggage area- which is elevator only, so you end up waiting a little for the next elevator.

 

big picture, key was worth the expense- didn't use all the perks but ones we did use were worthwhile.

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2 minutes ago, icemanoneaatl said:

Just off Allure this morning - choice departure refers to putting your luggage out night before, with special key tags and then breakfast (for key guests) and meet up at champagne bar for escorted debark.  The other option is to carry all your luggage, meet at Champagne for priority/special debark.  The in room note is somewhat unclear, but it leans to key ppl debarking after express/early ppl.  On allure this morning, first ppl off the ship were two lines simultaneously- one was the regular express/early and the other line was key ppl.  The slight negative is the key ppl in the terminal are routed to the suite/pinnacle exit to luggage area- which is elevator only, so you end up waiting a little for the next elevator.

 

big picture, key was worth the expense- didn't use all the perks but ones we did use were worthwhile.

 

 

Thank you.

 

For comparison.

 

The last time we debarked as suite guest on Allure, we met at the C-lounge, The concierge keyed the elevators for us then  took the elevators to the champagne bar, then escorted off the ship (:( ) down the escalators right to customs  (we did the free luggage valet).

The time from suite lounge to airport took about 25 min.

 

Safe travels.

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Under Cruise Planner, Internet I see choice called the Key for an Aug 30 Ovation sailing.  Never saw that before:

Summary of your benefits:
• Priority check-in and boarding. Upon arrival at the terminal, follow The Key check-in signage to your designated check-in area.
• Carry-on bag drop off and delivery to stateroom. Drop-off your carry-on bags in the main theater until 1:30pm.
• Exclusive welcome lunch at Chops Grille or Jamie’s Italian. Seating is first come, first served from 11:30am – 1:30pm.
• Private hours at onboard activities including Rock Climbing, FlowRider and more. The private hours schedule will be provided on the welcome letter you will receive with your SeaPass card.
• Priority departure at ports of call.
• Seats in the exclusive VIP seating section at shows in the Main Theater, AquaTheater, Studio B and Two70. You must reserve your show tickets in advance in the Entertainment section of Cruise Planner (up to 72 hours before your sailing) or onboard the ship.
• VOOM ® Surf & Stream 1 Device high speed internet.
• On debarkation day, enjoy an exclusive à la carte breakfast and choice departure.

 

$25 per day pp.  Everyone in stateroom must sign up.  Quick thoughts are that it lessens value of loyalty levels and suite reservations but it will certainly make some happy.

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I mis spoke (typed) a while back there are 6 key sessions for the flowrider on our 16th night sailing.

 

JC

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25 minutes ago, xpcdoojk said:

I mis spoke (typed) a while back there are 6 key sessions for the flowrider on our 16th night sailing.

 

JC

Wow that's still terrible, is there a heap of people with the key or have the just been tight arse with the extra hours? 

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42 minutes ago, WmFoster said:

$25 per day pp.  Everyone in stateroom must sign up.  Quick thoughts are that it lessens value of loyalty levels and suite reservations but it will certainly make some happy.


In what way does it lessen Suite or Crown & Anchor perks?

 

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For those just off Allure..

can you tell me what time ur check in time was? What time you actually arrived? 

Curious as we got 2pm.. and Chops  1130-1

my TA spoke with rccl... was told to arrive at noon?!?  

That won’t work for a Chops lunch, so figure we ll show up at 11 and see how it goes. 

Thanks! 

 

 

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I have recently joined a Facebook page and have been reading mostly positive reviews of the Key on both large and small ships. Interestingly The Symphony seems to get the least favorable reviews.

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7 hours ago, cre8tiv said:

For those just off Allure..

can you tell me what time ur check in time was? What time you actually arrived? 

Curious as we got 2pm.. and Chops  1130-1

my TA spoke with rccl... was told to arrive at noon?!?  

That won’t work for a Chops lunch, so figure we ll show up at 11 and see how it goes. 

Thanks! 

 

 

 

As I understand it you can arrive whenever you want and that the time they assign you is just a suggestion. Is this correct?

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37 minutes ago, blueridgemama said:

 

As I understand it you can arrive whenever you want and that the time they assign you is just a suggestion. Is this correct?

 

Correct, for cruises out of US ports.

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14 hours ago, Lionesss said:

 

 

Thank you.

 

For comparison.

 

The last time we debarked as suite guest on Allure, we met at the C-lounge, The concierge keyed the elevators for us then  took the elevators to the champagne bar, then escorted off the ship (:( ) down the escalators right to customs  (we did the free luggage valet).

The time from suite lounge to airport took about 25 min.

 

Safe travels.

I wasn’t aware that Allure had a CL?

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