alibabacruisers Posted November 18, 2018 #1 Share Posted November 18, 2018 (edited) Hi all, I am so confused. Several weeks ago out of nowhere when I visit the Cunard Australia site it now always redirects me to the UK site (in the past I thought that would be a good thing, but now not so sure). I cannot get to the Australia site at all now. I have tried looking up suggestions to fix it on the web and CC, but thought someone here may be able to help or at least send me in the correct direction. I have tried clearing cookies and restarting, etc. Also, FYI, I am a low-medium computer literate person. One more thing, this is ONLY on the Cuanrd site, no other sites are affected. Any help greatly appreciated! Edited November 18, 2018 by alibabacruisers Link to comment Share on other sites More sharing options...
Belmont Babe Posted November 18, 2018 #2 Share Posted November 18, 2018 Not sure how I can help, but I just tried the Cunard Australian website, ( never been in there before) got in there OK and it came up with cruises with the price quoted in NZ dollars, so it knows where I live (NZ). Maybe it thinks you live in the UK? Link to comment Share on other sites More sharing options...
Porky55 Posted November 18, 2018 #3 Share Posted November 18, 2018 (edited) Hi alibabacruisers, sorry to hear about your trouble with Cunard Aus. We booked our cruise on QM2 direct with them this year and had no problems with the Aussie web site. Could just be your settings as Belmont Babe said, or Cunard are doing website maintenance perhaps? Try ringing them maybe. Hope this helps: Cunard Ph: 13 24 41 Rose Edited November 18, 2018 by Porky55 Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 18, 2018 Author #4 Share Posted November 18, 2018 Thanks for both of your comments. If my computer thought I lived in the UK though, it would happen on all sites, but it is just Cunard. This happened several weeks ago and ever since then I cannot get on to the Aus Cunard site, so I can't imagine that maintenance would be going on for that long. I have emailed the Cunard UK site to see if something has changed and hope to hear back soon. Link to comment Share on other sites More sharing options...
SinbadThePorter Posted November 18, 2018 #5 Share Posted November 18, 2018 (edited) 35 minutes ago, alibabacruisers said: Thanks for both of your comments. If my computer thought I lived in the UK though, it would happen on all sites, but it is just Cunard. This happened several weeks ago and ever since then I cannot get on to the Aus Cunard site, so I can't imagine that maintenance would be going on for that long. I have emailed the Cunard UK site to see if something has changed and hope to hear back soon. You could try installing a second browser and see what happens on it. If you have Firefox, try Chrome or visa versa. Don't import anything from the old browser to the new browser. If the Cunard site works OK on the new browser, then you know that it is a problem with your old browser. Edited November 18, 2018 by SinbadThePorter Link to comment Share on other sites More sharing options...
Elorac123 Posted November 18, 2018 #6 Share Posted November 18, 2018 Hi,see if it makes any difference with this link,worth a try https://www.cunardline.com.au/cruise-search/book-a-cruise/results/?tids=AUST&?&gclid=CjwKCAiAlb_fBRBHEiwAzMeEdmW-eA-n91m5LQQaMR9LLLXIatuokCvPkBahnPXbFBVM44dUffVZ4xoC_tQQAvD_BwE&mkwid=sJaWlD7Vf_279782830979_cunard australia_e_t&mtid=4251mgj33435&slid=&product_id= Cheers Carole Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 18, 2018 Author #7 Share Posted November 18, 2018 15 hours ago, SinbadThePorter said: You could try installing a second browser and see what happens on it. If you have Firefox, try Chrome or visa versa. Don't import anything from the old browser to the new browser. If the Cunard site works OK on the new browser, then you know that it is a problem with your old browser. I use Edge, but did try IE and it was the same. Thanks for the suggestion. Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 18, 2018 Author #8 Share Posted November 18, 2018 14 hours ago, Elorac123 said: Hi,see if it makes any difference with this link,worth a try https://www.cunardline.com.au/cruise-search/book-a-cruise/results/?tids=AUST&?&gclid=CjwKCAiAlb_fBRBHEiwAzMeEdmW-eA-n91m5LQQaMR9LLLXIatuokCvPkBahnPXbFBVM44dUffVZ4xoC_tQQAvD_BwE&mkwid=sJaWlD7Vf_279782830979_cunard australia_e_t&mtid=4251mgj33435&slid=&product_id= Cheers Carole Thanks Carole for the link, but it redirected to the UK again. Link to comment Share on other sites More sharing options...
Docker123 Posted November 18, 2018 #9 Share Posted November 18, 2018 Have you cleared cache and cookies? (Stuff in browser hsistory) Sometimes it needs the gunk cleared out of the computer tubes for clean information to come through. Link to comment Share on other sites More sharing options...
The_Big_M Posted November 19, 2018 #10 Share Posted November 19, 2018 It still sounds like their site is detecting you at another location, which usually comes from your IP address. Visit this site, and see whether you get any non-Australia results. Especially UK, but it may also be other countries that are still defaulting to the UK on Cunard. https://www.iplocation.net/ Link to comment Share on other sites More sharing options...
SinbadThePorter Posted November 19, 2018 #11 Share Posted November 19, 2018 1 hour ago, The_Big_M said: It still sounds like their site is detecting you at another location, which usually comes from your IP address. Visit this site, and see whether you get any non-Australia results. Especially UK, but it may also be other countries that are still defaulting to the UK on Cunard. https://www.iplocation.net/ OP, if that's the case and you are picking up an address from a faulty IP range, turn off your modem for 30 minutes or so and then see if it picks up a different IP address when you turn it back on. Other than that give your Internet Provider a call. Link to comment Share on other sites More sharing options...
Relaxing Robbies Posted November 19, 2018 #12 Share Posted November 19, 2018 I haven’t tried Cunard, but I have been having similar sort of issues with the Princess site. Even though I type princess.com.au it often takes me to the US site and shows me their promotions which we cannot access. Very annoying. Link to comment Share on other sites More sharing options...
Elorac123 Posted November 19, 2018 #13 Share Posted November 19, 2018 Are you using a tablet ? you could try turning off your location in settings Cheers Carole Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 19, 2018 Author #14 Share Posted November 19, 2018 22 hours ago, Docker123 said: Have you cleared cache and cookies? (Stuff in browser hsistory) Sometimes it needs the gunk cleared out of the computer tubes for clean information to come through. Yep, did that first thing and rebooted too. Nothing. Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 19, 2018 Author #15 Share Posted November 19, 2018 20 hours ago, The_Big_M said: It still sounds like their site is detecting you at another location, which usually comes from your IP address. Visit this site, and see whether you get any non-Australia results. Especially UK, but it may also be other countries that are still defaulting to the UK on Cunard. https://www.iplocation.net/ Thank you for that interesting link! But, it says Australia. I still think it is very strange that only the Cunard site redirects to UK and no other site does that! Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 19, 2018 Author #16 Share Posted November 19, 2018 18 hours ago, Relaxing Robbies said: I haven’t tried Cunard, but I have been having similar sort of issues with the Princess site. Even though I type princess.com.au it often takes me to the US site and shows me their promotions which we cannot access. Very annoying. I understand your pain and agree that it is certainly annoying! At other times I have often wanted to see pricing in UK or US but can never get the sites of those countries to come up. But now I guess this is my come-uppance (if that is a word). Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 19, 2018 Author #17 Share Posted November 19, 2018 17 hours ago, Elorac123 said: Are you using a tablet ? you could try turning off your location in settings Cheers Carole Hi Carole, I am using a desktop, but thank you for the suggestion. Link to comment Share on other sites More sharing options...
Mulgagirl Posted November 19, 2018 #18 Share Posted November 19, 2018 Can you post the link that you're using? We can try it too, to see if we have the same issue. Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 19, 2018 Author #19 Share Posted November 19, 2018 It would be cunardline.com.au for the Cunard Australia site. Link to comment Share on other sites More sharing options...
Mulgagirl Posted November 19, 2018 #20 Share Posted November 19, 2018 Can you copy the actual address that you're using from your address bar in your browser, after you are re-directed? Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 20, 2018 Author #21 Share Posted November 20, 2018 https://www.cunard.co.uk/ Link to comment Share on other sites More sharing options...
Gnomey Posted November 20, 2018 #22 Share Posted November 20, 2018 Hi Barbara, try: https://www.cunardline.com.au/ You may need to copy and paste the address. Hope it works for you. Steve. Link to comment Share on other sites More sharing options...
Rare lyndarra Posted November 20, 2018 #23 Share Posted November 20, 2018 11 hours ago, alibabacruisers said: https://www.cunard.co.uk/ I tried that link and it took me to the Australian site. Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 20, 2018 Author #24 Share Posted November 20, 2018 8 hours ago, Gnomey said: Hi Barbara, try: https://www.cunardline.com.au/ You may need to copy and paste the address. Hope it works for you. Steve. Hi Steve, I tried both clocking on the link and copy and paste, both of which yielded the same result - UK site. Thanks for trying. Link to comment Share on other sites More sharing options...
alibabacruisers Posted November 20, 2018 Author #25 Share Posted November 20, 2018 39 minutes ago, lyndarra said: I tried that link and it took me to the Australian site. I wish mine did the same but back to the UK it took me. Link to comment Share on other sites More sharing options...
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