alj1208 Posted November 28, 2018 #1 Share Posted November 28, 2018 Hi all, We are booked on the Edge for a Mediterranean cruise this summer. The deck plan symbols show sofa beds, but it appears the sofa bed is actually a trundle, according to the cabin photos that have been in the news recently. A celebrity rep confirmed my suspicions by phone. Our son, Age 12, is really tall (5' 8" already), and I would not have booked this stateroom (Infinity Veranda) if I had know that he would be sleeping in a drawer! I will add that this is a relatively expensive cruise, and I would not expect to have been sold a drawer for that kind of money. Looks like all the connecting rooms are gone. I think Celebrity should have disclosed this before we booked, and I feel their language is misleading and even deceptive. The official cabin photos on the Celebrity website say (in hidden fine print) "some staterooms may have a trundle bed," whereas the deck plans (which is what I used to pick an individual cabin) say "convertible sofa bed." We have already bought the expensive separate plane tickets which are non-refundable. Any advice? Does Celebrity offer any alternatives like a mattress on the floor or moving a real sofa bed into the cabin? Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted November 28, 2018 #2 Share Posted November 28, 2018 If you hit customer service with the attitude about "misleading and even deceptive," they are likely to write you off as a lost cause. Based on my experience as a customer-service provider and manager, I suggest you make sure you are calm and stick to the facts – and remember that the person you are talking to didn't write the marketing materials or make the rules. 3 Link to comment Share on other sites More sharing options...
alj1208 Posted November 28, 2018 Author #3 Share Posted November 28, 2018 Thanks, Jazz. I appreciate the feedback. Since you have experience in customer service, what do you suggest? I am also looking for advice from other passengers who may have encountered this. I am willing to pay more for connecting rooms and would have done so had this been made clear. The connecting rooms are now gone. We cruised recently on HAL, and a sofa bed was indeed a sofa bed and of reasonable size. Link to comment Share on other sites More sharing options...
WonderMan3 Posted November 28, 2018 #4 Share Posted November 28, 2018 4 minutes ago, alj1208 said: Thanks, Jazz. I appreciate the feedback. Since you have experience in customer service, what do you suggest? I am also looking for advice from other passengers who may have encountered this. I am willing to pay more for connecting rooms and would have done so had this been made clear. The connecting rooms are now gone. We cruised recently on HAL, and a sofa bed was indeed a sofa bed and of reasonable size. I personally would try to see visually what one of those trundle beds looked like before trying to change my whole reservation. Perhaps someone who is onboard now or soon will be in a room with one and can post photos or a video. I’ll be onboard on 12/9 and my cabin is supposed to have a sofa bed. If it turns out to be a trundle I could certainly share photos and video for you to see. Link to comment Share on other sites More sharing options...
kearney Posted November 28, 2018 #5 Share Posted November 28, 2018 I am sorry, I don't understand the issue... having slept for years when visiting my parents... on a sofa bed.... it was not comfortable... thin mattress on a wire frame. Seems the trundle usually pulls out and up... so mattress should be more like a regular one. I don't know how theirs work...but I have seen some that when you pull them out they go up to make a queen... you sleep length wise. I would ask someone to take a photo of one fully opened and to get a measurement on the length of the sofa.. to see if it is too short. Adults often share cabins, so I would think they would have beds sufficient for an adult. Don't panic yet Link to comment Share on other sites More sharing options...
kearney Posted November 28, 2018 #6 Share Posted November 28, 2018 Okay now this drives me crazy. This question of sofabed vs trundle bed has been asked and answered... but the answer is so unbelievable I had to post. Separately I am trying to get an answer on Celebrity's facebook page. Of course I asked a different question several weeks ago and am still waiting for an answer to that so no promises.... http://creative.rccl.com/Sales/Celebrity/General_Info/EDGE/17055853_CEL_Edge_FAQs.pdf Link to comment Share on other sites More sharing options...
Rare hcat Posted November 28, 2018 #7 Share Posted November 28, 2018 When you click link...its FAQ number 60 Link to comment Share on other sites More sharing options...
beachbunny6 Posted November 28, 2018 #8 Share Posted November 28, 2018 2 hours ago, alj1208 said: Does Celebrity offer any alternatives like a mattress on the floor or moving a real sofa bed into the cabin? Ok, so if it is a trundle bed, it has to have a mattress. You stated one of your alternatives would be a mattress on the floor. Take the mattress out of the trundle, and put it on the floor if the trundle frame is too short for your son. At least he won't have his head and feet against the wooden ends of the frame that way. I know it is not a perfect answer for you, but do you think that would work for him? Link to comment Share on other sites More sharing options...
Rare hcat Posted November 29, 2018 #9 Share Posted November 29, 2018 42 minutes ago, beachbunny6 said: Ok, so if it is a trundle bed, it has to have a mattress. You stated one of your alternatives would be a mattress on the floor. Take the mattress out of the trundle, and put it on the floor if the trundle frame is too short for your son. At least he won't have his head and feet against the wooden ends of the frame that way. I know it is not a perfect answer for you, but do you think that would work for him? The couch/ lounger itself looks comfy enough in the photos I have seen..not sure of the length but if it has a pull out, it'd be twin day bed length???? Hope it works out for you.. Link to comment Share on other sites More sharing options...
Rare hcat Posted November 29, 2018 #10 Share Posted November 29, 2018 Photo from another thread Link to comment Share on other sites More sharing options...
boscobeans Posted November 29, 2018 #11 Share Posted November 29, 2018 Do a search on YouTube. They have a few and one shows the trundle/sofa bed. Link to comment Share on other sites More sharing options...
CanadianTourist Posted November 29, 2018 #12 Share Posted November 29, 2018 I have slept on many couch-beds before and would say that trundles are more comfortable generally speaking. Link to comment Share on other sites More sharing options...
alj1208 Posted November 29, 2018 Author #13 Share Posted November 29, 2018 I appreciate the useful ideas and comments. I guess what I am most troubled by is that Celebrity should be clear at booking, which is what they promise in the FAQ. Had they been clear, I would have booked adjoining cabins, and one of us would have shared a room with our son. We can make due, as you all have suggested, but for the money we are spending, I feel let down. The bottom line is, none of us on this thread have been able to figure out for sure what the third bed actually is, and that’s not okay IMHO. Link to comment Share on other sites More sharing options...
Atpx Posted November 29, 2018 #14 Share Posted November 29, 2018 The bed will be plenty long 🙄. I don't really get why one would prefer sofabed over a trundle. Sofabed is a back support nightmare requiring a sad mattress. At least trundle allows for a real mattress that supports. 4 Link to comment Share on other sites More sharing options...
QE2_Fan Posted November 29, 2018 #15 Share Posted November 29, 2018 (edited) They have same setup on Solstice class ships (and I think also refer to the configuration as a convertible sofa). Being only your son they could make the sofa itself into a bed and not use the lower trundle. We have had 2 children with us in the cabin, one was on the sofa the other in the pull out trundle. Both agreeed the sofa was more comfortable than the trundle, which has a pretty thin mattress. Edited November 29, 2018 by QE2_Fan 1 Link to comment Share on other sites More sharing options...
alj1208 Posted November 30, 2018 Author #16 Share Posted November 30, 2018 Update on my original concerns about trundle beds: I talked to Celebrity and my travel agent. It appears there is a conflict between the deck plans on the Celebrity website and the deck plans in the Edge brochure. On the website, the triangle symbol = upper berth, but in the brochure, the triangle symbol = "single sofa bed." The cabins with the square symbols are described as quads with double sofa beds. In fact, those quads have trundles (one person in the drawer, and one on the couch). Could this be a case of the web content writers mistakenly assuming a triangle means upper berth as with other Celebrity ships? On that basis, I elected to change our cabin to a triple (with triangle symbol), Celebrity's rep stating that this is a single sofa bed, not a trundle and NOT a pullman/upper berth. The new cabin number is 8205. I am sure folks have more fun things to do on the maiden voyage than look into this, but I sure would be curious if anyone has any information that would clarify. In cabins with the triangle symbol, what exactly does the third person sleep on? Are there any pullmans/upper berths on the Edge? Are all the quads trundle situations? Link to comment Share on other sites More sharing options...
Atpx Posted December 1, 2018 #17 Share Posted December 1, 2018 I'm curious to see the three person accommodation, too. Hopefully a photo or video surfaces soon. Link to comment Share on other sites More sharing options...
Dbears Posted January 28, 2020 #18 Share Posted January 28, 2020 Anybody know what the bed is like on the three person room vs the four person room? We are currently booked in a three person room. Link to comment Share on other sites More sharing options...
Rusty1963 Posted January 28, 2020 #19 Share Posted January 28, 2020 We recently had a cabin for 3 on the solstice. The cabin attendant took the mattress out of the trundle and placed this on top of the sofa. My son is 6 foot, didn’t have his feet sticking over the edge of the bed and said it was reasonably comfortable. Hopefully it will be a similar set up for you. Happy sailing. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted January 28, 2020 #20 Share Posted January 28, 2020 The OP sailed some months ago Link to comment Share on other sites More sharing options...
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