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Freedom of the Seas: The Good, the Bad & the Ugly


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1 hour ago, josh.vincent.180 said:

With others describing the same as me, I am thinking we are going to end up getting the KEY for this trip so the lines arent an issue with events.

I’m going on the Freedom of the Seas in 2019 and based on the reviews about the ship both in this forum and in the review section of CC, I purchased The Key. 

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3 hours ago, josh.vincent.180 said:

With others describing the same as me, I am thinking we are going to end up getting the KEY for this trip so the lines arent an issue with events.

You do realize that there are no reservations for shows on Freedom which means people can start walking in whenever  the doors open. I never encountered a line, just walk in a find a seat.

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I am born and raised and living in PR and have found some comments here encouraging and others a bit annoying. But that's the beauty of outlets like these. Everybody can voice their opinion. I have sailed 4 times, all from San Juan, 3 on Carnival and once, a month ago, on NCL. I roam the RCL boards to gauge the experience of the ship and destinations (Loved OP's activities for the ABC islands, BTW....taking notes). I will not come here to defend my (or any) culture over another. BUT, (and please don't take this next thing out of context) we have a saying here in PR that "a dog runs until the end of his leash". This line cutting, boom box trotting, utter disrespect is not exclusive to Puerto Ricans and has nothing to do with culture. Unruly people are everywhere and they are always out of control UNLESS someone steps in and executes control. The ship's crew should have stepped up and control the situation. Either you get in line with passenger policy or you're escorted out of the ship on the next port. It's that simple.

Chair hogs exists because people don't respect rules. Line cutting happens because people have no respect for others. Boom boxes on the ships happen because people think they can do as they please because they paid to be there.

 

But...

 

Chair hogs also exists because the crew allow it. Line cutting also happens due to lack of security gives people a chance to do it. Same as boom boxes. People stretch rules and when they see that they just can keep bending and bending to their liking, they don't stop. And unless cruise lines decide to enforce THEIR own rules, they will keep happening everywhere. Have you ever been on a cruise from Florida on Spring Break?? How do you think your cruise is going to be? I haven't. But In my line of work I come across a LOT of travelers, including cruisers and their stories.

 

FWIW: I have also experienced this unruly behavior from fellow Puerto Ricans on one of the three Canival cruises I did. In some instances, Carnival crew stepped in and took control (especially on the line cutting at the buffet) and others the other passengers had to endure idiocy and stupidity. In all instances, as a Puerto Rican, I was utterly ashamed.

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Well said Stinger-PR!  I agree that the problems on this ship were due to the lack of enforcement.  I did send Royal Caribbean a message regarding the lack of enforcement of their guest conduct policy, their response was, "I am sorry to learn your vacation was affected by the disruptive behavior displayed by certain guests.  Our staff members are instructed to immediately address these matters, ensuring that all guests enjoy the peace and quiet they deserve.  Our goal is to provide all of our guests with an enjoyable experience.  Thank  you for taking the time to share your observations and please accept our apologies for any inconvenience experienced".

 

I did respond with asking them what their definition of immediately was.  Loud music was played as lifeguards, beverage service, and bar staff all observed it and walked by it.    It was obvious that shortly after the music played, people began to leave, yet nothing was done.  RC response was, they will forward that information to the ship.

 

For whatever reason, this sailing seemed incredibly full and too much for the staff to handle.  In my previous sailings, I have never experienced anything even remotely close to this sailing.   The ships always seem to absorb the people and they don't feel over crowded, but this one was unbelievable. 

 

It was great to see large numbers of families having a great time.  There were a lot of children and for the most part, they were well behaved.  More so than most!  

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1 minute ago, Ocean Boy said:

And RCI keeps stuffing more cabins, and passenger, into their ships. Eventually this has to have an affect on the on board experience.

 

I've been told that when they add staterooms to the ship, they don't add more stateroom attendants.  They just give the attendants more staterooms to service.

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30 minutes ago, Host Clarea said:

 

I've been told that when they add staterooms to the ship, they don't add more stateroom attendants.  They just give the attendants more staterooms to service.

I wouldn't doubt that. When you think about it, they add more passenger cabins but not crew cabins. That has to limit how many more people that they can add to the crew.

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1 hour ago, Ocean Boy said:

u do realize that there are no reservations for shows on Freedom which means people can start walking in whenever  the doors open. I never encountered a line, just walk in a find a seat.

We sailed on the FoTS Sept on the same cruise as Ashland

while there might be no reservations for the  Ice show

My GF prefers a great seat location so we do line up 20 minutes before the doors open. The line was already halfway past the Karaoke.  While waiting in line a few older ladies decided to walk past us. Didn't understand any English as people said the line was in back. not a big deal

About 5 minutes later a larger group of younger pax started to push past us. I said something in English and they kept on going like they didn't understand. I said a couple things in Spanish that got their attention. Voices got a little elevated in area by several people. I was threatened by several of the men and  verbally abused in 2 languages  by the women.

They acted like they didn't understand English but by the end they were alot  of the group speaking english

Things deescalated and all was good in the end and we all enjoyed the show

I'm not going to say it is because of someone's nationality  but it was defiantly a pack mentality we experienced

 

This is the worst experience, on any cruise ever, including sailing on Carnival from SJC

 

BTW wont keep me from sailing from SJC again

 

 

Edited by jonbgd
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7 minutes ago, jonbgd said:

 

 

This is the worst experience, on any cruise ever, including sailing on Carnival from SJC

 

BTW wont keep me from sailing from SJC again

 

 

I am sorry to read what people are experiencing on Freedom. Sounds like RCI needs to get things under control.

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I really didn’t want to paint one group with the same brush. The demographic of the ship was what it was. We enjoyed our vacation and made adjustments to deal with anything that impacted our enjoyment. I agree that the staff should have done more but they didn’t. It’s also easy to say don’t let the actions of others effect your vacation but I can honestly say that was not easy to do on this trip. I have never experienced anything like it and we have cruised out of Puerto Rico before. I wasn’t looking for problems or things to complain about. This ship was in fine shape to me and honestly things like people’s speakers don’t bother me.  I try to be respectful and considerate and wish people would do the same. 

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3 hours ago, Stinger-pr said:

I am born and raised and living in PR and have found some comments here encouraging and others a bit annoying. But that's the beauty of outlets like these. Everybody can voice their opinion. I have sailed 4 times, all from San Juan, 3 on Carnival and once, a month ago, on NCL. I roam the RCL boards to gauge the experience of the ship and destinations (Loved OP's activities for the ABC islands, BTW....taking notes). I will not come here to defend my (or any) culture over another. BUT, (and please don't take this next thing out of context) we have a saying here in PR that "a dog runs until the end of his leash". This line cutting, boom box trotting, utter disrespect is not exclusive to Puerto Ricans and has nothing to do with culture. Unruly people are everywhere and they are always out of control UNLESS someone steps in and executes control. The ship's crew should have stepped up and control the situation. Either you get in line with passenger policy or you're escorted out of the ship on the next port. It's that simple.

Chair hogs exists because people don't respect rules. Line cutting happens because people have no respect for others. Boom boxes on the ships happen because people think they can do as they please because they paid to be there.

 

But...

 

Chair hogs also exists because the crew allow it. Line cutting also happens due to lack of security gives people a chance to do it. Same as boom boxes. People stretch rules and when they see that they just can keep bending and bending to their liking, they don't stop. And unless cruise lines decide to enforce THEIR own rules, they will keep happening everywhere. Have you ever been on a cruise from Florida on Spring Break?? How do you think your cruise is going to be? I haven't. But In my line of work I come across a LOT of travelers, including cruisers and their stories.

 

FWIW: I have also experienced this unruly behavior from fellow Puerto Ricans on one of the three Canival cruises I did. In some instances, Carnival crew stepped in and took control (especially on the line cutting at the buffet) and others the other passengers had to endure idiocy and stupidity. In all instances, as a Puerto Rican, I was utterly ashamed.

 

I agree with you. I was just trying to share my experience on this particular sailing. I really didn’t want to offend anyone. We had a great vacation otherwise and the ports of call are my favourite! 

 

100% recommend our excursions and the companies we worked with. You’re guaranteed to have a great time 🙂 

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17 hours ago, RG306 said:

 

I agree with you. I was just trying to share my experience on this particular sailing. I really didn’t want to offend anyone. We had a great vacation otherwise and the ports of call are my favourite! 

 

100% recommend our excursions and the companies we worked with. You’re guaranteed to have a great time 🙂 

No offense taken. I actually enjoyed your information and even took notes. I was a bit annoyed about other comments but I have come to believe that when people talk down other nationalities and/or races it's simply due to some superiority complex or insecurity that the person making the comment has within them.

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