Insurance through Viking

[2ndgenerationcruiser]

I purchased Trip Mate insurance through Viking.  I broke my shoulder and had to cancel my trip.  I filed and my claim was approved. I’ve waited over their 30 day guarantee and still no refund. I was told by 3 different Trip Mate customer service people (one was even a supervisor) that its “in accounting “ can’t say when I’ll get a check, it’s all up to accounting.  Needless to say I’m very upset and will never purchase insurance from Trip Mate insurance company again. Warning BUYER BE WARE!

[cherylandtk]

If you do a brief look at this board you will see many similar complaints about the slow processing by Trip Mate. For a river cruise such as yours, the average result was about two months after all the paperwork has been submitted.  If you have a 30 day processing guarantee from Viking, you might want to start complaining to them.

[2ndgenerationcruiser]

The 30 day process is from Trip Mate not Viking. 

[klfrodo]

What does your State regulator or State Insurance Commissioner have to say? Your State has regulations that all Insurance companies have to meet to be able to sell insurance in your State.