Jump to content
Cruise Critic Community
b94race

Who to contact at Norwegian for excellent service

Recommended Posts

We just got off Getaway and had such an amazing experience with certain staff members. I would like to go above the "shining star" card and send a personal email to either the staff's supervisors or to Norwegian directly. Does anyone know how I can get in contact with the "heads" of departments to send a personal thank you? I work in customer service and know how a far a letter of appreciation can go (rather than always hearing the complaints). 

Thanks

Share this post


Link to post
Share on other sites

I missed the cards on the ship, and there wasn't anyplace on the email survey they send you to give shout-outs to individuals, so I went on Norwegian's website.  At the bottom of the home page click on "Contact Us", about half-way down the next page is "Guest Relations - After the Cruise".  I click on the form to fill out (there is also a phone number).  The website says you will receive a response in two weeks, but I received an email the next day thanking me and stating that my comments would be forwarded to the department heads.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • Q&A with the Coral Expeditions Team
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...