Deviation fee and airport transfer

[zitsky]

I've paid the deviation fee because we made our own plans at the end of the trip.  But my TA says we should still have a Viking transfer at the beginning?  Has anyone done this who can confirm this?

[Missymssy]

Lol. I just emailed tellus@viking almost the same question! We arrive early in Alaska, but asked if we still have a transfer to airportafter disembarking.

 

I will post back when they reply

[zitsky]

8 minutes ago, Missymssy said:

Lol. I just emailed tellus@viking almost the same question! We arrive early in Alaska, but asked if we still have a transfer to airportafter disembarking.

 

I will post back when they reply

 

Why didn't I think of that!   Maybe because I'm using a TA.

[Missymssy]

I do too, but someone on here posted that and they got back to me quicker than my ta last time

[zitsky]

4 minutes ago, Missymssy said:

I do too, but someone on here posted that and they got back to me quicker than my ta last time

 

Ok.  Thanks!

[Peregrina651]

Been there. Done that.

 

In 2016, when we extended our trip after our cruise, we had transfers on arrival but had to get ourselves to the airport when we left. Coming up in a few weeks, we are arriving early and will be getting ourselves to the ship but when we head to the airport on disembarkation day, it will be on a Viking bus.

[caviargal]

No transfers with deviated air.  And watch out for changes.  We paid the fee to deviate the flights we wanted and then months later received an "update" that put us back on the exact flights we did NOT want and paid the fee to get away from.

Multiple calls later and different answers from everyone we spoke with, we were told the flights VO booked us on with the extra fee do not work for departure time from ship. One would reasonably expect that their air department would have known that.  And then it took  multiple calls to get my fees refunded.  Altogether, far more hassle and misinformation than with any other line IME.

Edited February 10, 2019 by caviargal

[zitsky]

I have emailed tellus and my TA since we are getting different answers.  Thanks for your comments.

[Peregrina651]

This is from the doc booklet for our upcoming cruise. We are arriving early, so no transfer. The transfer between ships is part of the itinerary, not the flight plan. At the end of the trip, we have a transfer to the airport:

 

[zitsky]

That's interesting.  How many weeks in advance did you receive your documents?

[zitsky]

Here is a reply from Viking Social.  I do have a transfer at the beginning.

 

We’re in receipt of your inquiry, and are happy to provide some information to inform your travel. As you arrive in Venice on the same day of your cruise embarkation, we are able to honor your transfer to the ship upon your arrival.

 

[Peregrina651]

3 hours ago, zitsky said:

That's interesting.  How many weeks in advance did you receive your documents?

 

Mine were delivered on January 30  for our March 19 cruise. I was not expecting them until the end of February.

[zitsky]

I'm so glad to get this info from Viking.  It will save me a lot of money.

[FionaGal]

Glad you got your answer!

Edited February 10, 2019 by FionaGal

[Missymssy]

A little late, but I received the same answer from Visiting. Flying in early, we only have up the transfer TO ship. Yay. From Viking email:

 

Your transfer in Vancouver will be honored as you’ll be flying out the same day as your disembarkation. We hope that information is helpful to your travel plans.