Jump to content
Cruise Critic Community
CC Help Jenn

Log In Issues - UPDATED February 13

Recommended Posts

We have worked on the issues many of you are experiencing due to our log in system. 

You should no longer be experiencing:

  • Being logged out intermittently
  • Not being recognized as logged in when accessing a roll call  from a bookmark/email (ie:  permission error shown for 10 seconds, then screen cycles and you are logged in and shown the thread)
  • Potentially this may fix the tapatalk log in issues as well 

 

Please respond to this topic and let us know your experiences since I have posted this update.

 

  • Are you being logged out ?
  • Are you seeing that lag/refresh  and possible permission denied error when coming back to the site from email/bookmark
  • Tapatalk - are you still being continuously logged out?

 

Thanks for helping us to test this out 🙂  Let us know if you have noticed anything else out of spec since the fix was pushed out this morning as well.

Share this post


Link to post
Share on other sites

No log in issues today so far. I have stayed logged in on my computer using my browser and I have stayed logged in on my iPhone and iPad using Tapatalk since early this morning.


Sent from my iPhone using Tapatalk

Share this post


Link to post
Share on other sites

On the main Tapatalk screen, if I click on notifications at the bottom, it takes you to current notifications.

a1a458865e47c1c57233a48f23a1399c.jpg

If I click on any of those notifications, they require a login to cruise critic for each notification.

cecc6e44c7ef323897677450ab1677cc.jpg

If I select cruise critic from the main screen, it will take me to a second screen that has a link to notifications just from cruise critic.

64b1fff1724915fddda195495e5b6249.jpg

Going to this notification screen keeps you logged in

51783d4c4565308e39e62df6a99beee5.jpg

It looks like this should be the preferred method to stay logged in.


Past Reviews post 184

Share this post


Link to post
Share on other sites

Jenn, thanks for the update. I was just logged out on my iPhone. I did not have this issue earlier today (laptop and phone), or any other problems. 

Edited by Turtles06

Share this post


Link to post
Share on other sites
Jenn, thanks for the update. I was just logged out on my iPhone. I did not have this issue earlier today (laptop and phone), or any other problems. 

 

I have remained logged in since early morning using Tapatalk. Both on my iPhone and iPad. No longer being continuously logged out.

 

 

Sent from my iPhone using Tapatalk

Share this post


Link to post
Share on other sites

I am staying logged in. Cruise Critic no longer double loads the webpage.

Share this post


Link to post
Share on other sites
1 hour ago, whogo said:

I am staying logged in. Cruise Critic no longer double loads the webpage.

 

I'm also seeing the absence of double-loading, so that's working.

 

There is something similar still going on in the background, though, because although the log-in to the forums now happens without double-loading, the "Log In" / "Log Out" icon near the top right-hand corner of the screen (in the floating navigation banner) always comes up as "Log In" and then changes to "Log Out". It doesn't affect the log-in to the main part of the page, so the technical re-jig that makes it do this is much appreciated.

Share this post


Link to post
Share on other sites

I was logged out on my computer this morning and had to log back in. 

 

On my mobile devices iPhone and iPad the I have been logged in over a day now using Tpatalk on those without having to log back in. 

Share this post


Link to post
Share on other sites
22 minutes ago, Charles4515 said:

I was logged out on my computer this morning and had to log back in. 

 

Sorry my error. I picked up the wrong laptop that I had not used in a few weeks. My primary computer was not logged off this morning. 

Share this post


Link to post
Share on other sites
On 2/13/2019 at 7:34 PM, Turtles06 said:

Jenn, thanks for the update. I was just logged out on my iPhone. I did not have this issue earlier today (laptop and phone), or any other problems. 

 

That was last night.  This evening, I was just logged out on my iPad (had no issues today on my phone).  :classic_sad:

Share this post


Link to post
Share on other sites

I have no trouble finding my roll call 

How do I get my name on the roll call and do a post?

I would like to talk to the members who have signed up

 

Share this post


Link to post
Share on other sites

I have now remained logged in on my computer since February 13. Also have stayed logged on using Tapatalk on my iPhone and iPad.


Sent from my iPad using Tapatalk

Share this post


Link to post
Share on other sites

It seems to be working okay for me now. I logged out of Tapatalk and logged back in, and then logged into CC. I have posted and then closed Tapatalk. I reopened it and was able to go directly to CC without logging in.

On the main RC Board I am still only able to load 20 threads and then I get the circular spinning and nothing more loads.

Any tips?

9d7ddf89822b5e3897fb6c6af724b2d9.jpg

Share this post


Link to post
Share on other sites
On 2/15/2019 at 8:17 PM, Broomfield said:

I have no trouble finding my roll call 

How do I get my name on the roll call and do a post?

I would like to talk to the members who have signed up

 

Go to your roll call.

 Come to the box at the bottom of the page that says 'Reply to this topic' and start typing.  Just like you did on this thread.  Alternatively, you could go to the top of the page and click on the blue box that says 'Reply to this topic' and it will bring you down to the box at the bottom.  Introduce yourself, etc.  EM

Share this post


Link to post
Share on other sites

The last couple of days I have been logged out a couple of times each on both my iPhone and iPad using Tapatalk and had to log back in.


Sent from my iPhone using Tapatalk

Share this post


Link to post
Share on other sites

Apparently I do not have permission to view, I am logged out and I cannot register for a RCI meet and mingle, to be honest I'm getting a bit fed up.

Share this post


Link to post
Share on other sites

Thanks Charles but I still cannot connect, I only see this error message.

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #3.b738f648.1550575181.822b4c5

Share this post


Link to post
Share on other sites
1 hour ago, solway shipping said:

Thanks Charles but I still cannot connect, I only see this error message.

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #3.b738f648.1550575181.822b4c5

 

I have no problem connecting. Screenshot attached that I just took.

1 (8).jpg

Share this post


Link to post
Share on other sites

Interesting, thanks Charles. That is the page I'm after, I thought it might be my laptop running W10 but I have tried it on my desktop running 8.1 and it still comes up with the error message. Ah well if I can't register, I can't register! :classic_rolleyes:

Share this post


Link to post
Share on other sites
14 minutes ago, solway shipping said:

Interesting, thanks Charles. That is the page I'm after, I thought it might be my laptop running W10 but I have tried it on my desktop running 8.1 and it still comes up with the error message. Ah well if I can't register, I can't register! :classic_rolleyes:

 

I would suggest trying a different web browser.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • 2019 Cruisers' Choice Awards
      • NCL Sail-Away Giveaway Sweepstakes - Win a 7-Day Cruise on Norwegian Joy!
      • Forum Assistance
      • New Cruisers
      • Community Contests
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...