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ew101

A Nice MS Rotterdam Cruise 3/3-10

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The reviews of HAL out here lately have been snarky.  We had a lovely time some years back in Canada on the Veendam.   For some reason we strayed – but we can’t remember why.

 

 I had one open week in March and searched on price and a few of my criteria.  The Rotterdam was the cheapest for ocean view- and for Mariner members we got $100 off on HAL.COM.    One thing to watch for on OV on some Holland ships- they are nice and big and have a couch- (and even a bathtub).   But a top grade (HH) can be obstructed view literally on Lower Promenade.  DH did not trust the one way glass tinting- as people could possibly see in as they walked by.  We booked a specific porthole (1815) down on deck one “Dolphin” - and were amused to get three “urgent” upgrade offers back up to HH- starting at $69 pp and the last was $19 pp.   We had one 110V outlet, one German (250V/50hz) outlet and 2x USB charging ports. 

 

Tampa is usually a low cost air destination for us.  I saved a little and booked a connecting flight- why I asked myself after a four hour delay.    Ubers are cheap and abundant.   The cab from the airport asked for $26 not on the meter, six over Uber XL and DH rolled her eyes and tipped him poorly.  The chain hotels were pricey the start of spring break.  We tried the Tahitian.  The reviews were mixed.  The pool and grounds were good.  It has a smallish main building with a 1970s motel out back.  There is no one from chain headquarters to remind the owner he needs to write a check and fix stuff like beds, bubbling plaster and clock radios or lose his franchise.   The little breakfast/lunch café inside was excellent- the Tampa Police eat there.   There is a cute residential neighborhood out back.

 

Embarkation at 11 AM was less than optimal.  We were too early, yes, but Terminal Six has not enough chairs.  So get there at 11:30 and you proceed to the gangway and not have to stand in line after your speedy check in.  Actual boarding started at 11:40. 

 

The ship is lovely and being very aggressively maintained – new carpet, paint, piping etc.    The crew was cheerful and the art is really top notch.  Rooms were ready at 11:45 AM- who ever heard of that.   We ate embarkation lunch in the MDR.  The selections were just right.  The Cajun items had un-spiced sausage but they did a good job on vegetables and soups.  Dinners were also good- we had aft facing sharing tables for eight and the conversation was really great – four couples our age with 15+ cruises each.  Note the average passenger age was up there. 

 

The wine prices were high to us- $9 is apparently the norm -but they had three IPAs.  One was out of stock but they had a Florida one that was not bad.  A few tap beers are available here and there. 

 

We were so excited to see the Oceans Quartet (sometimes or formerly called Neptunes) with four sets starting at 7PM or even 5PM.   The dance floor is smallish (14 feet by 14 feet or so) but the band was very good- the guys are from Mexico and will be on the ship until May.   Several couples were dancing.  One of the dancers said they were playing all jazz the previous week but I went up and begged for some Latin – and it was amazing.  A piano player was there in between sets. If you know the Foxtrot Box Step- it is handy on a small floor.  

 

Up the way there was a piano bar player- he was well regarded- Barry from Boston.  The casino was packed and a bit smoky.   There was no actual production show- this caused some grumbling– replaced by a movie.  Others seemed OK with the movie.  There was comedy a few nights.  Both were good and one of the comedy shows had music (we won’t give it away).  There was a musical show- Postmodern Jukebox that was only OK but way over hyped.    If I was HAL I would bring back a smallish production show.    The reports on the Test Kitchen were positive. 

 

As I write this is it 5:45 AM in the lounge/coffee shop/library aka Explorations Cafe.  There is no library on the deck plans but there are actual books, puzzles, board games and no piped in music.   The coffee shop opens at 6:30.   For a transatlantic or world cruise this is an excellent and large space- and very under-rated.    We had our Cruise Critic unofficial meet and greet around a giant puzzle.  They need a few electric outlets, and there is a wooden book sculpture that takes up a whole writing desk and needs to be recycled.  I found a laser printer 🙂

The ship has an aft pool.  These are nice and a good way to enjoy the sea views. 

 

Key West is a good port.  On our third trip there we hunted for the free bus, which for us was like a unicorn and hard to find.  Two important clues- it is called the Duval Loop and is a smallish city bus.  There is a commercial trolley-bus and a wheeled train.  The Duval Loop has red circular signs marking the stops.  It was very full when we rode it and the commentary was safety vs tourist focused.  The Southernmost Beach Café was again excellent and we found Turkish trivets and key lime jelly beans on Duval.

 

The funny and interesting port talks downplayed Porto Tomas in Guatemala.  The message was, over and over, buy a shore excursion or else you will be bored and disappointed.  Some of us took the or else- many staying on the ship.  There was hint you could walk out the gate of the container port by the craft market, go straight a block then right around the miniature naval station to some waterfront restaurants.  At least one showed up on the online rating sites and can be seen from the ship.  We dropped into Donde Pilo which seated us over the water on a thatched roof dock.  They were sweet and friendly and recommending the large lobster seafood soup for $20.  Some friends who arrived by power wheelchair had a huge fish.  Divide all local currency prices by 7.  We looked for and saw several crew.

 

If they are trying to promote the port in the bigger picture I would humbly suggest to HAL and the Tourist Board to rent a few golf carts and shuttle guests over there.  It is a similar look, feel and walk to Senior Frogs in Nassau.  Pro tip- the local beer was $2.  The craft market at the pier had pretty local  crafts – I got two nice hand made belts for $20 each.   Taxis to the actual town, a few miles away, were like $10pp round trip. 

 

Service in the MDR was cheerful but slow.  Breakfast food was lovely – lots of choices- full English, waffles and even Asian.  But they would take 45 minutes and ask for juice two or three times etc.  We diagnosed the issue as “stay in your section” by the Head Waiters, vs “go and help the guests or supervise” – which is easy to fix and we dropped in a note to the Hotel Director.   Dinner was slow but everybody was pitching in.  MDR Lunch was efficient.  They were not serving in the MDR on most port days, so we tried “Dive In” by the covered pool – which has a taco bar also and a good chicken sandwich.

 

There were rumors of a shortage of limes aboard.  I cornered a senior beverage person, who stated they have to use certified (food safety?) suppliers, such as those back in Tampa, so just racing off to buy a case of limes was just not possible.  I complimented him on the wise decision to carry several IPAs.   He hinted they would have more but there were issues with shelf stability.  He did acknowledge the cost of them was also a factor, and that guests were “crazy for light beers.”    The founder of our local (large) microbrewery at home, Summit, makes of big point of his decision to hire a chemist and build a lab to work on shelf stability as he tries to expand nationally.  This may be a helpful clue as to why there not more craft beers on cruise ships. 

 

We were baffled by the real world dress code aboard.   Yes the published one was easy to follow.  Dress to Impress aka Formal Night was the big question.  So, based on a sample size of say 100 people I noticed (this is valid sample size I think), the average for men was sport coat and tie.   We saw a tux or two and quite a few business casual. 

Mahogany Bay is a dedicated cruise ship port.  The Captain mentioned the entrance was narrow and challenging to back the ship into in high winds, but everything was just so.  The grounds were manicured, the shops air conditioned and the beaches sandy.  There were life guards and lots of security.  We had a dip in the ocean.  The online drawings and photos show the place as barren but the jungle has filled in and it quite pretty.  There were lots of lounge chairs and shade available.  We enjoyed the signs on some of the exotic (to us at least) trees and flowers. 

 

Costa Maya seemed the same and massively crowded.  We stayed on the ship.  The gentle rocking at the open sea pier made it like a sea day.  We read books and went for several walks.  MDR breakfast service settled in.  

 

I did some asking around – this is a happy ship- with high guest satisfaction ratings.  I have noticed a correlation between happy ships and good ratings on places like Cruise Critic.  You can tell if the crew is enjoying their (hard) work.  We were impressed by the towel animals – Riston  (covering the whole forward-odd side of Deck One up to about 1857) designed an amazing elephant, sleeping dog and monkey- the best we have even seen.   They did not seem to use cleaning carts which can block the hallways.   

 

Getting off the ship could not have been easier.  CBP had a lot officers on duty in Tampa, which helped.  There were no lines at all at 8:40.  Just before leaving we had a walk on the all-around promenade deck, then ordered Eggs Benedict and Belgian Waffles in the MDR.  This was a good reminder of how well organized things are on the Co-Flagship of the line

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Edited by ew101
Typos + Adds

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Thank you for your review of the Rotterdam.  I totally agree with your comment that it was being aggressively maintained.  Always new carpet being installed last month and your comment about the Explorer's Lounge it was a very nice public space.  I adore you towel art pup, I have never seen a dog before.   It looks like your weather cooperated also.  

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Thank you for taking the time to write an in depth and informative review of the Rotterdam.

We are sailing the 7th of April on this itin.

There has been so much negative on the ship I was beginning to get concerned.  I am thrilled to read your recent review.

If I may ask you a couple of questions.

1.  Did you happen to notice if there is an embarkation area with seating for 4 Star mariner's? 

2.  Where did you dock in Key West?  And, how close was the DUVAL Loop pick up.  BTW THANK YOU so much for the in depth explanation of the bus transit at this port.

3. Did you happen to notice if they were allowing canned soda and bottled water onboard at the Pier.  Normally in Fort Lauderdale we slap a luggage tag on them and they are delivered to our cabin.  However, I've read that in Tampa they may not be allowing this or we may be required to carry it on ourselves?

4. Did you find Uber to have good service on your return to Tampa?

 

Thanking you in advance for your help with the above ?'s.  And, again we truly enjoyed and appreciated your informative review.

We are excited to be on a smaller HAL ship again - two years ago we returned to the Veendam after several years of doing a bit larger ship.  We SO LOVE the smaller ships.  Out of 55 cruises the Veedam was our BEST cruise EVER in 2017.  Hoping to find the Rotterdam to be the same experience.

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Thanks for the review 🙂 

 

We really enjoyed the Rotterdam when we returned to her so many years from our last one on her.

 

Great pics and reports and much appreciated 🙂 

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Excellent review of a good cruise on a super ship. We love the Rotterdam.

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11 hours ago, hugger said:

Thank you for taking the time to write an in depth and informative review of the Rotterdam.

We are sailing the 7th of April on this itin.

There has been so much negative on the ship I was beginning to get concerned.  I am thrilled to read your recent review.

If I may ask you a couple of questions. >>>Thank you 🙂

1.  Did you happen to notice if there is an embarkation area with seating for 4 Star mariner's?   >>> I did not look for one.  

2.  Where did you dock in Key West?  And, how close was the DUVAL Loop pick up.  BTW THANK YOU so much for the in depth explanation of the bus transit at this port.  >>>https://www.carfreekeywest.com/duval-loop-bus is the web site for the Duval Loop.  The nearest stop for us was Whitehead and Greene #4.   We docked at Mallory Square- so you get off the ship go straight and little right.  

3. Did you happen to notice if they were allowing canned soda and bottled water onboard at the Pier.  Normally in Fort Lauderdale we slap a luggage tag on them and they are delivered to our cabin.  However, I've read that in Tampa they may not be allowing this or we may be required to carry it on ourselves?  >>>Sorry did not ask

4. Did you find Uber to have good service on your return to Tampa? >>> The Ubers came to the cab area which is out the door then right 

 

Thanking you in advance for your help with the above ?'s.  And, again we truly enjoyed and appreciated your informative review.

We are excited to be on a smaller HAL ship again - two years ago we returned to the Veendam after several years of doing a bit larger ship.  We SO LOVE the smaller ships.  Out of 55 cruises the Veendam was our BEST cruise EVER in 2017.  Hoping to find the Rotterdam to be the same experience.

 

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16 hours ago, ottahand7 said:

Thank you for your review of the Rotterdam.  I totally agree with your comment that it was being aggressively maintained.  Always new carpet being installed last month and your comment about the Explorer's Lounge it was a very nice public space.  I adore you towel art pup, I have never seen a dog before.   It looks like your weather cooperated also.  

Thank You.  Yes I hunted for and did not find any worn carpet in any public areas based on previous reviews.   Someone asked for a coffee lid every two minutes- there were none.  This could reduce coffee spills which can ruin carpet.   Piped in music to me is like second hand smoke - and it was quiet in a few places- ahhh.  

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20 hours ago, hugger said:

Thank you for taking the time to write an in depth and informative review of the Rotterdam.

We are sailing the 7th of April on this itin.

There has been so much negative on the ship I was beginning to get concerned.  I am thrilled to read your recent review.

If I may ask you a couple of questions.

1.  Did you happen to notice if there is an embarkation area with seating for 4 Star mariner's? 

2.  Where did you dock in Key West?  And, how close was the DUVAL Loop pick up.  BTW THANK YOU so much for the in depth explanation of the bus transit at this port.

3. Did you happen to notice if they were allowing canned soda and bottled water onboard at the Pier.  Normally in Fort Lauderdale we slap a luggage tag on them and they are delivered to our cabin.  However, I've read that in Tampa they may not be allowing this or we may be required to carry it on ourselves?

4. Did you find Uber to have good service on your return to Tampa?

 

Thanking you in advance for your help with the above ?'s.  And, again we truly enjoyed and appreciated your informative review.

We are excited to be on a smaller HAL ship again - two years ago we returned to the Veendam after several years of doing a bit larger ship.  We SO LOVE the smaller ships.  Out of 55 cruises the Veedam was our BEST cruise EVER in 2017.  Hoping to find the Rotterdam to be the same experience.

We were on the Rotterdam in February.  There was a roped off area for the suite and 4 and 5 Star Mariners.  Our boarding process was very smooth. 

 

We docked right at Mallory Square.  No other ships in town that day.  

 

Uber was available.  

 

Our off loading of luggage was so efficient I didn't see anyone off loading water or soda but we had time to sit and watch people proceed to the waiting areas and I saw no sodas or water being schlepped in.  

 

I am sure you will enjoy your trip.  I had read about the poor condition of the ship.  I posted a lot of pictures of the ship on my report Rotterdam February 10-24.   Other than cloudy windows in the Ocean Bar and a few other places we found it in good shape.  My fiance' hadn't sailed in a while and we were treated to a lot of creaking in the cabin as the ship went through high wind and waves at night.  He thought he heard someone walking around in the cabin.  He was able to not think of it by putting a chair in front of the door.   :classic_laugh:

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I enjoyed your review. We were also on this cruise. We also cruised the Rotterdam last year. She is a beautiful ship with a great crew. The one big negative this cruise was the air conditioning in our stateroom ( 3326). Our room stayed between 82-85 degrees and would get very stuffy at night. The front desk admitted the ship was having issues with the AC and they were doing their best to fix it. They were out of fans and admitted many cabins were having issues. We did get a credit but I would have rather been cool ! I guess issues happen on a 22 year old ship but I would hesitate to book her again.

Edited by Dive Master

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On 3/11/2019 at 6:56 PM, hugger said:

Thank you for taking the time to write an in depth and informative review of the Rotterdam.

We are sailing the 7th of April on this itin.

There has been so much negative on the ship I was beginning to get concerned.  I am thrilled to read your recent review.

If I may ask you a couple of questions.

1.  Did you happen to notice if there is an embarkation area with seating for 4 Star mariner's? 

2.  Where did you dock in Key West?  And, how close was the DUVAL Loop pick up.  BTW THANK YOU so much for the in depth explanation of the bus transit at this port.

3. Did you happen to notice if they were allowing canned soda and bottled water onboard at the Pier.  Normally in Fort Lauderdale we slap a luggage tag on them and they are delivered to our cabin.  However, I've read that in Tampa they may not be allowing this or we may be required to carry it on ourselves?

4. Did you find Uber to have good service on your return to Tampa?

 

Thanking you in advance for your help with the above ?'s.  And, again we truly enjoyed and appreciated your informative review.

We are excited to be on a smaller HAL ship again - two years ago we returned to the Veendam after several years of doing a bit larger ship.  We SO LOVE the smaller ships.  Out of 55 cruises the Veedam was our BEST cruise EVER in 2017.  Hoping to find the Rotterdam to be the same experience.

hugger: There is an active roll call for the April 7 cruise that you may want to join: 

We will be at the Outer Mole in Key West.  Another ship has Pier B.

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ew101:  Thank you for telling us about your experience on Rotterdam.  

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Thank you ALL for answering my questions.  I appreciate the information so that I can be somewhat informed.

😉

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