New Azamara Survey

[Belfastman]

Received a new survey today about loyalty schemes in particular cruise ship loyalty schemes. It is quite a lengthy survey which takes about 20-25 minutes to complete and probes at some depth what I might like in a cruise line loyalty scheme. It seems to look at a points system which will accumulate to give money off shore excursions, future cruises, spa treatments, cabin upgrades and many more.

Maybe there are plans to change the current loyalty scheme (remember the veranda plus survey??).

[hants52]

I also received this survey request. When trying to complete it, I only got to the 4th question regarding household income when it told me I had completed the survey. Perhaps my income is not sufficient for them to be interested in my views!

[bbqoug]

I also received the survey request this morning.

I figured I would take the time to complete it, but was getting bogged down part way through when a power bump at my house made me lose my progress. I decided it wasn't worth my time to start over.

 

To me the survey was very tedious, with one section asking which of 3 possible loyalty programs I would choose. There was page after page of these choices of 3 where the underlying specifics of the programs only changed slightly from screen to screen. I found myself not taking the time required to make informed choices because I was just wanting to get it over with.

I think a more concise survey would be more effective.

I also get the sense that these surveys are trying to channel me to choices which validate the decisions for change that they likely have already made. Kind of like the Club Veranda Plus survey with an idea that was very unpopular here but got implemented just the same.

[Lottie A]

I also received the survey today. It was very complex, quite personal about my salary levels and very repetitive but I did persevere with it to the end. It took me about 40 minutes to complete it....but I was watching my Rugby team Wales win The Grand Slam so I kept stopping to cheer them on! 

 

Seems to be about a major change in the Loyalty Programme with choices about accruing points onboard on the level of cabin you have booked, how much you spend onboard etc. The more you spend the more points you will accrue, to be spent onboard in The Spa. the shops and on shorex etc. It seemed very much focused on how much a passenger will spend onboard rather than any past LCV loyalty due to the amount of cruises booked in the past. It did ask me my LCV loyalty level. There were questions mentioning a Suite private lounge, casino points ....which confused me as Pursuit doesn't have a casino and Quest will be losing her's soon. I don't think such small ships can afford to lose public space to be converted to a Suite private lounge either. There is very little to spend your money on the ship anyway....unless they are going to revamp the shops? It did offer the option to spend your accrued points for money off a future cruise and asked my preferences. It also asked the question "would you book a cruise immediately using your points if there was a risk you would lose them if you didn't?" It was a very detailed survey and I have only scratched the surface here  so others who have also received it may like to add their views on the options given in it. 

 

There were many questions about my cruises on other cruise lines and my participation and views on other cruise line Loyalty Schemes. It even asked in great detail about how much I had paid for my cruises with other cruise lines, including flights and hotels. Lots of options about accruing points with Royal and Celebrity as well. 

 

From reading this survey I am guessing big changes to the LCV loyalty programme are in the pipeline and somehow, I don't think those passengers with previous high loyalty status are going to be pleased. I really hope I'm wrong....but we shall see. 

 

 

Edited March 16, 2019 by Lottie A

[Grandma Cruising]

48 minutes ago, hants52 said:

I also received this survey request. When trying to complete it, I only got to the 4th question regarding household income when it told me I had completed the survey. Perhaps my income is not sufficient for them to be interested in my views!

Same thing happened to me. Sounds like income matters more than loyalty! 

I have copied the email into the Azamara & LCV Emails topic.

Edited March 16, 2019 by Host Grandma Cruising

[tiggertom]

46 minutes ago, hants52 said:

I also received this survey request. When trying to complete it, I only got to the 4th question regarding household income when it told me I had completed the survey. Perhaps my income is not sufficient for them to be interested in my views!

I was the same as you, put in my household income and they didn’t want to know any more...what a cheek. Also, how am I going to win the £250 prize if they didn’t even take my contact details? The email asking me to complete this called me a valued customer - don’t think so, I am obviously not in the right income earning bracket ☹️

[Rabo]

I followed the link in the post from the Azamara & LCV Emails topic and received the error message below.  I had not previously submitted the survey.

Edited March 16, 2019 by Rabo

[Grandma Cruising]

1 hour ago, hants52 said:

I also received this survey request. When trying to complete it, I only got to the 4th question regarding household income when it told me I had completed the survey. Perhaps my income is not sufficient for them to be interested in my views!

Same thing happened to me. I have copied the email into the Azamara & LCV Emails topic.

[Grandma Cruising]

1 minute ago, Rabo said:

I followed the link in the post from the Azamara & LCV Emails topic and received the error message below.

Yes you will, because that is my email and I have already replied. You’ll have to get them to send you it, so you can respond.

[Belfastman]

40 minutes ago, Host Grandma Cruising said:

Same thing happened to me. Sounds like income matters more than loyalty! 

I have copied the email into the Azamara & LCV Emails topic.

There is the option prefer not to say which is the one I used and I was able to complete the survey.

[Anchor Light]

Perhaps the reason some are having problems is because they are "inviting a select group of our LCV members" to participate. 

 

P.S.  I chose not to disclose my birth year (about the second question) and there was not an option to bypass it so I used 2017 and I was booted out I.e. was told my survey was completed!

 

You can't even ask that question in job interviews.

Edited March 16, 2019 by Anchor Light
Add additional info

[uktog]

Many surveys move you to finished if your answers don’t meet the sample they are seeking eg maybe they have enough responses from your group. 

Market Research can ask age because they are not making decisions about you and are entitled to identity where different age groups respond in different ways. 

 

For me, it would have been nice to get the survey even if I did get filtered out after a few responses 

[ellbon]

As I am on a shipI do not look at spam and this is spam mail. Not only woukd I nit tell my birth year I never tell my income.

nor would I waste time on jr.

oh well. We shall see what next cruise says

 

[comas]

6 hours ago, hants52 said:

I also received this survey request. When trying to complete it, I only got to the 4th question regarding household income when it told me I had completed the survey. Perhaps my income is not sufficient for them to be interested in my views!

 

I received the same response following the income question.

SURVEY COMPLETED - THANK YOU

I shall be interested to read the ‘findings’ in due course.

 

 

[Whitby100]

As a Canadian I got hung up when I was asked for a zip code.  It wouldn’t accept my postal code - so I entered a random number.  That worked.  I got the survey finished response when inputting don’t know to a grid question on types of leisure vacations.  I just couldn’t figure out what was being asked.  I am glad I was finished early - I wouldn’t have wanted to spend 40 minutes.

[AJCM]

I feel like I've just wasted 40 minutes doing this survey. Parts of it are quite confusing and they're clearly indicating a change toward "notional" $ credits accumulating to be applied towards on-board shopping, discounts on shore excursions and future cruises, discounted upgrades, etc. What was so broken about the existing system of points accumulation?

 

What really annoys me though is that the survey has clearly been designed for RCI and/or Celebrity - so you get references to access to the suite lounge; loyalty member lounge, casino credits - none of which relate at all to Azamara.

 

There is some modification for Azamara, as they refer to the 7 day laundry bag and discounted ultimate beverage package. Nowhere is there any mention of the USD398 upgrade or even the new improved (totally done for our benefit) upgrade bidding process.

 

And just like all other feedback we're asked for from Azamara, no scope to actually write comments.

 

Interestingly, no questions were asked as to why such loyal (Discoverer Plus) clients have taken cruises on other cruise lines in the past 2 years. I would have enjoyed commenting that since Azamara became price comparable to luxury lines, we're more than happy to take the luxury thank you. When Azamara has pricing which better reflects where, in my mind, it sits, we'll be just as happy to return.

[hkr1216]

I was locked out after the third question, I believe, the one about occupation.  I am a travel advisor, but I am also Discoverer Plus, and have always paid full fare on every cruise.  Guess I should have chosen a different category of employment, like business owner or entrepreneur.  Apparently, my opinion as a very loyal customer does not count because of my profession.  Annoying.

[upwarduk]

15 hours ago, hants52 said:

I also received this survey request. When trying to complete it, I only got to the 4th question regarding household income when it told me I had completed the survey. Perhaps my income is not sufficient for them to be interested in my views!

Yes, I could access the survey.

Question 1 Gender

Question 2 Where I lived ( choice from a list of  British counties)

Question 3 Occupation

Question 4 Total yearly household income.

When I answered the last question it then told me that I had completed the survey. It should have taken 20-25 minutes to complete, or if you read the original letter 30-35 minutes.

It will not let me go back in to try again with a different yearly income.

Am I not good enough for Azamara as I am retired and don’t earn enough?

Its supposed to be a survey of LCV members thoughts on cruise loyalty programmes. How can they get input if they won’t let you go beyond your yearly income.

Not happy.

Edited March 17, 2019 by upwarduk

[Bloodaxe]

8 hours ago, comas said:

 

I received the same response following the income question.

SURVEY COMPLETED - THANK YOU

I shall be interested to read the ‘findings’ in due course.

 

 

Exactly the same happened to me, has far has I am concerned they can keep the findings I am no longer interested.

[Bloodaxe]

16 minutes ago, upwarduk said:

Yes, I could access the survey.

Question 1 Gender

Question 2 Where I lived ( choice from a list of  British counties)

Question 3 Occupation

Question 4 Total yearly household income.

When I answered the last question it then told me that I had completed the survey. It should have taken 20-25 minutes to complete, or if you read the original letter 30-35 minutes.

It will not let me go back in to try again with a different yearly income.

Am I not good enough for Azamara as I am retired and don’t earn enough?

Its supposed to be a survey of LCV members thoughts on cruise loyalty programmes. How can they get input if they won’t let you go beyond your yearly income.

Not happy.

 

I feel just the same, I will never even attempt their surveys again.

[CA Oceanfront]

Apparently this “select group of LCV members” includes our son, who has taken exactly one Azamara Cruise, and that was years ago. I chose not to invest 40 minutes of my time for the simple reason that, as someone else mentioned, why bother when a decision has pretty much already been made, such as the Veranda Plus rollout. 

[Anchor Light]

No matter what company's marketing tool it is, if answering these personal questions is a prerequisite to completing the survey then that indicates to me that they don't value truly anonymous opinions.

 

I "prefer" not to answer questions regarding gender, age, income, profession etc. because (1) it is personal and (2) I feel it will be used to stereotype.

 

I consider being terminated from the lengthy survey prematurely a benefit by not further wasting my time.

[Ayden]

I got as far as the Zipcode.  As Canadians have postal codes being 6 digits not 5 and the system would not allow me to continue.  Perhaps Azamara should have spent some extra time on their survey questions and target audience before launching.  From what I am reading in previous posts it was a futile effort in gathering valuable marketing data.  I hope they get it right and I would be pleased to participate. 

[cheznick]

23 hours ago, hants52 said:

I also received this survey request. When trying to complete it, I only got to the 4th question regarding household income when it told me I had completed the survey. Perhaps my income is not sufficient for them to be interested in my views!

exactly the same happened to me 

[Wacktle]

Thanks for the above comments on the survey. I too have received the invitation, despite having taken only 3 Azamara cruises, with the last one being the LCV one in Oct 2016.  I have no real interest in loyalty programs.  I prefer realistic pricing with no spurious "offers", and good pre-cruise admin as provided by some other cruiselines.  However I don't suppose the survey will allow me to express that view.