Jump to content
Cruise Critic Community
Ajh1986

Web Check in Help

Recommended Posts

Hello all,

 

I am having problems completing web check in.

 

I have added all my details and photo fine, go to enter my wife's details and photo, click next and its not saving the photo or passport start or end date.

 

I am driving my self crazy have taken all the info out and put it all back in but no joy, tried different browsers and even on a mobile.

 

Anyone had any similar problems?

 

if i don't do the web check in is this an issue? can i just check in at the port, taking my booking confirmation. 

 

Thanks

 

Share this post


Link to post
Share on other sites

MSC's website is programmed by high school kids. There are so many bugs and glitches. I have no idea how it went through testings.

Share this post


Link to post
Share on other sites

it seems like the mobile app was programmed by someone who half knew what was going on as i have managed to check my wife in on this.

 

Now just to work out how i get my documents! 

 

 

Share this post


Link to post
Share on other sites

Finally able to complete.  I guess my TA provides docs to me in reading the fine print.  Now to find out if $68 for a thermal cruise pass is a good price.  Seems they vary...lol

Share this post


Link to post
Share on other sites
On 3/26/2019 at 10:55 PM, thetaro said:

MSC's website is programmed by high school kids. There are so many bugs and glitches. I have no idea how it went through testings.

 

Oh did they fire the first graders then? or did they promote them to customer service?

Share this post


Link to post
Share on other sites
On 3/29/2019 at 8:05 AM, Annapolisr said:

Finally able to complete.  I guess my TA provides docs to me in reading the fine print.  Now to find out if $68 for a thermal cruise pass is a good price.  Seems they vary...lol

Our docs were emailed to us by MSC about 3 weeks out from cruise.  Yes, we used a TA

Share this post


Link to post
Share on other sites

I've attempted to update our passenger details prior to check in, the UK website refuses to accept our passport issue dates, in the correct format and are not close to expiring. It's retained our passport numbers and expiry dates from previous sailings.

 

Slightly more worrying, DH, is listed as Female on his data page 😕

Share this post


Link to post
Share on other sites

I didn’t have to upload a photo when I checked in...did I miss something?

Share this post


Link to post
Share on other sites
20 hours ago, styles27 said:

I didn’t have to upload a photo when I checked in...did I miss something?

When I checked in it was optional to upload the photo says will save time at the port. 

Share this post


Link to post
Share on other sites
20 hours ago, styles27 said:

I didn’t have to upload a photo when I checked in...did I miss something?

 

I uploaded a photo when checking in for our last 2 cruises but we still had another taken when we embarked.

As Diane states, it's optional anyway.

Share this post


Link to post
Share on other sites

According to the check-in folks at the pier in Miami, Homeland Security is requiring them to take a picture even if you submit one online. I'm assuming it's to match the facial recognition technology now being used for debarkation in Miami.

Bret

Share this post


Link to post
Share on other sites
12 hours ago, cruiseguyinorl said:

According to the check-in folks at the pier in Miami, Homeland Security is requiring them to take a picture even if you submit one online. I'm assuming it's to match the facial recognition technology now being used for debarkation in Miami.

Bret

 

They retook our picture in Europe on Meraviglia as well.

 

So not sure when it's used.

Share this post


Link to post
Share on other sites

I called MSC and we have had our passport dates added, however, when I look at our passenger data it still shows that they are invalid. It is all fine when I access our web check in area.

 

The good news, DH is back to being listed as male 🙌

 

The UK Facebook forum suggests that lots of people are having issues too.

Edited by CruisingFox27

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • 2019 Cruisers' Choice Awards
      • Celebrity Edge in Europe Sweepstakes
      • Forum Assistance
      • New Cruisers
      • Community Contests
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...