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TiogaCruiser

Online Tickets Anne Frank House

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I’m posting this as a warning for others, that you might want to start trying to get tickets long before noon Amsterdam time (2 months ahead of your desired visit).

 

 Although  the website clearly says the tickets go on sale at noon 2 months ahead of time, my experience this morning is that the queue opened earlier. 

 

I opened my browser at the equivalent of 11:36a Amsterdam time and found a message that I was 87th in line, and not to close as the page refreshes automatically. By 11:45a Amsterdam time all we’re sold out for the presentation and tickets. Tickets alone were still available but going fast.

 

At first I thought I had the time wrong (I had used Apple time)  but the exact time was confirmed by several other websites. Daylight savings time started 3-31-19 per TimeandDate.  (Unless they are using a different time zone than Amsterdam....)

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TiogaCruiser,  You’re right; it isn’t easy getting Anne Frank tickets.  I was in Amsterdam last June for a few days prior to a Viking river cruise.  I purchased two tickets on-line on May 10th, 2018 for a tour on June 27th, so I wasn’t two months out but times were very limited.  I finally secured two tickets, but the only time slot I could get was 7:00pm.  I was very lucky that I was able to get any tickets. 

 

I’m glad we were able to visit her house.  It is important that we educate ourselves on the past.  I was very humbled how easy my life has been compared to how she and her family and many, many others suffered.  Kathy

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1 hour ago, TiogaCruiser said:

I’m posting this as a warning for others, that you might want to start trying to get tickets long before noon Amsterdam time (2 months ahead of your desired visit).

 

 Although  the website clearly says the tickets go on sale at noon 2 months ahead of time, my experience this morning is that the queue opened earlier. 

 

Thank you for that warning! 

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There are a range of ticket options.  The ones with the 30 minute intro don't go on sale until 2 weeks before.

 

But - in a quirk probably unique to Holland ( as a fellow European it would not have occurred to me until I saw in on several internet posts.) 2 weeks before does not mean 14 days before.  It means the Monday of that week two weeks earlier.  So tickets for a Saturday - for example - are actually on sale 2 weeks and 6 days earlier....

 

That probably accounts for the confusion.

 

 

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19 minutes ago, GastroGnome said:

There are a range of ticket options.  The ones with the 30 minute intro don't go on sale until 2 weeks before.

 

But - in a quirk probably unique to Holland ( as a fellow European it would not have occurred to me until I saw in on several internet posts.) 2 weeks before does not mean 14 days before.  It means the Monday of that week two weeks earlier.  So tickets for a Saturday - for example - are actually on sale 2 weeks and 6 days earlier....

 

That probably accounts for the confusion.

 

 

Actually I was following the ticket availability on the AFH site and from what I have observed over several days, the tickets for the 2nd go up on the 2nd, 2 months prior.

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It is definitely worth buying the tickets before arrival.  In 2015, we were able to skip the 2 hour line to get tickets day of and walk right in.  When we finished the tour the line was at least a 4 hour wait.

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35 minutes ago, Wayfairers said:

It is definitely worth buying the tickets before arrival.  In 2015, we were able to skip the 2 hour line to get tickets day of and walk right in.  When we finished the tour the line was at least a 4 hour wait.

You can no longer line up for entrance to Anne Frank House; all tickets must be purchased in advance. Regular tickets go on sale 2 months in advance.

https://www.annefrank.org/en/museum/tickets/

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On 4/15/2019 at 5:54 PM, GastroGnome said:

There are a range of ticket options.  The ones with the 30 minute intro don't go on sale until 2 weeks before.

 

But - in a quirk probably unique to Holland ( as a fellow European it would not have occurred to me until I saw in on several internet posts.) 2 weeks before does not mean 14 days before.  It means the Monday of that week two weeks earlier.  So tickets for a Saturday - for example - are actually on sale 2 weeks and 6 days earlier....

 

That probably accounts for the confusion.

 

 

I was able to buy my tickets for the house along with the introduction program two months before. We were three sisters each on our own computer before 7am Toronto time. Finally when the tickets were available and one of my sisters got on the site, the only available time for the intro was early in the morning. We had no choice and we purchased the 9:30 intro with entry to the house following. Then I got on the site and later times were available for the time we actually wanted so I bought them. Although there are no exchanges or refunds, my sister was able to explain our situation and she got refunded for the earlier time. 

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So now that all tickets have to be pre-purchased, does anyone have recent experience (since all sales went online only) in how long before your ticket time one needs to be there in the queue?

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Regarding queuing time, now that advanced tickets are required:

I emailed the museum and it sounds like the long lines of the past are over. This is their response:

 

Thank you for your e-mail and interest in the Anne Frank House.

 

On your ticket is a 15 minute time window and you can enter the museum between these two times. There is no need to show up earlier. Please arrive at the museum entrance at the time of your ticket.

 

Kind regards,

 

 

 

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We were just there in May.  I did manage to get the tickets at the two month window for the presentation and tour.  I had tried a couple of days earlier and would have gotten tickets, but did not want the very late time slot.  Each time I tried at about 8 AM our time and honestly did not think of the time difference.

 

As per instructions, we got there about 15 minutes early, but give yourself time to find it as we did some confused wandering before we did.

 

There was really no line to speak of; those with tickets for that time slot were escorted in at the listed time; ours was 11:30.  There were a lot of people milling around the courtyard area who looked as if they were wanting or waiting to buy tickets, but I don't know if they could get them or not.

 

Yes, it is worthwhile and sobering to realize the hard facts of life in Nazi controlled lands.

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55 minutes ago, Nebr.cruiser said:

Yes, it is worthwhile and sobering to realize the hard facts of life in Nazi controlled lands.

 

[deleted]

Edited by Turtles06

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Be advised that this is not a tour for you if you have mobility issues.  Lots of very steep stairs and no elevator.  My friend was having issues with her knees and was very uncomfortable after the tour.

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13 hours ago, shofer said:

Be advised that this is not a tour for you if you have mobility issues.  Lots of very steep stairs and no elevator.  My friend was having issues with her knees and was very uncomfortable after the tour.

Indeed, remember this is an old house. And...on their website there is a note about the steep stairs. https://www.annefrank.org/en/museum/practical-information/

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We purchased our tickets about eight weeks ahead - there was still some availability. I wanted to go on the day of our arrival and see the Introduction but that was not available (for two persons) until 5 pm - that was too late for my travel buddy, so we opted for House Only in mid-morning. 

 

Thank you to the OP for bringing the early sell out to my attention! I would have been sad to miss this.

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I'm pulling up this thread to update it with current information on my experience last week (Feb. 2020) purchasing tickets to the Anne Frank House for this coming April (2020).   As others have said, tickets go on sale at noon Amsterdam time (on the Anne Frank House web site) on the date that is two months prior.    So tickets for April 2 are released for sale on February 2,  tickets for April 3 are released on February 3, and so on.

 

I did a few test runs before the date on which I would be able to buy tickets, and, on those dates days at least, it was a good bit past noon before any tickets were loaded onto the Anne Frank House site.  (I never had to wait in an on-line queue, and was refreshing my browsers frequently.)   One day, it was not until 12:10 PM in Amsterdam that any tickets appeared on the site.  I was glad to have had this test experience, because if I'd only gone to the site on the morning I needed to purchase tickets, I would probably have been a bit frantic when none were loaded until 12:30 PM in Amsterdam.   Given my test runs, I just waited patiently and kept refreshing the browser and then, surprise, they finally appeared at 12:30 PM!  

 

I was buying tickets that included the Introductory Program.  When those tickets first appeared on line, only a handful of time slots were made available.   This is consistent with reports from others.  So if you don't immediately see a time slot that works for you, you can take a chance and wait a little while.  The morning slots went fairly quickly, but not immediately.   It wasn't as though they were all snapped up once they were released.   I can't say what would happen on any other day,  but that was my experience.

 

Once you put the tickets in your shopping cart, you'll need to have not only your credit card, but you'll also need to "register" with a user name and password.   The former must be at least 6 characters and consist only of letters, numbers, and @.  There were no limits on the password.   Shortly after I'd completed my purchase, I received an email with our tickets.

 

I suggest doing a few test runs before your actual date of purchase, so you will be familiar with the site and how it operates at noon in Amsterdam.

 

Good luck, and don't panic if nothing shows up on line exactly at noon in Amsterdam! 

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1 hour ago, Turtles06 said:

I'm pulling up this thread to update it with current information on my experience last week (Feb. 2020) purchasing tickets to the Anne Frank House for this coming April (2020).   As others have said, tickets go on sale at noon Amsterdam time (on the Anne Frank House web site) on the date that is two months prior.    So tickets for April 2 are released for sale on February 2,  tickets for April 3 are released on February 3, and so on.

 

I did a few test runs before the date on which I would be able to buy tickets, and, on those dates days at least, it was a good bit past noon before any tickets were loaded onto the Anne Frank House site.  (I never had to wait in an on-line queue, and was refreshing my browsers frequently.)   One day, it was not until 12:10 PM in Amsterdam that any tickets appeared on the site.  I was glad to have had this test experience, because if I'd only gone to the site on the morning I needed to purchase tickets, I would probably have been a bit frantic when none were loaded until 12:30 PM in Amsterdam.   Given my test runs, I just waited patiently and kept refreshing the browser and then, surprise, they finally appeared at 12:30 PM!  

 

I was buying tickets that included the Introductory Program.  When those tickets first appeared on line, only a handful of time slots were made available.   This is consistent with reports from others.  So if you don't immediately see a time slot that works for you, you can take a chance and wait a little while.  The morning slots went fairly quickly, but not immediately.   It wasn't as though they were all snapped up once they were released.   I can't say what would happen on any other day,  but that was my experience.

 

Once you put the tickets in your shopping cart, you'll need to have not only your credit card, but you'll also need to "register" with a user name and password.   The former must be at least 6 characters and consist only of letters, numbers, and @.  There were no limits on the password.   Shortly after I'd completed my purchase, I received an email with our tickets.

 

I suggest doing a few test runs before your actual date of purchase, so you will be familiar with the site and how it operates at noon in Amsterdam.

 

Good luck, and don't panic if nothing shows up on line exactly at noon in Amsterdam! 

Thank you!! Good information!

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So if I understand....I can buy May 17-18 on March 17-18... and is it a 6 hour time difference on the East coast? So noon Amsterdam would be what time on Ecoast?

 

thanks

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1 hour ago, preschool teacher said:

So if I understand....I can buy May 17-18 on March 17-18... and is it a 6 hour time difference on the East coast? So noon Amsterdam would be what time on Ecoast?

 

thanks

6 am on the east coast. 

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