Jump to content
Cruise Critic Community
Sign in to follow this  
Despegue

Problems getting Express Docs.

Recommended Posts

Does anyone else have problems accessing and printing their Express Docs boarding pass and luggage tags?

I always get an error message (blob something) .

 

many thanks,

 

Tino (Despegue)

Share this post


Link to post
Share on other sites

The usual problem is pop-up blockers. Check to see if you have them turned off.

Share this post


Link to post
Share on other sites
Posted (edited)

They are turned off...

seems to be a problem with ipad and Iphone maybe??

same result using Chrome iso. Safari by the way.

 

verry annoying as I am checking-in 6 persons in total and leaving tomorrow morning  to Saudi Arabia till the day before the cruise ( Koningsdam 20/05/19

Edited by Despegue
Info

Share this post


Link to post
Share on other sites
17 minutes ago, Despegue said:

They are turned off...

seems to be a problem with ipad and Iphone maybe??

same result using Chrome iso. Safari by the way.

 

verry annoying as I am checking-in 6 persons in total and leaving tomorrow morning  to Saudi Arabia till the day before the cruise ( Koningsdam 20/05/19

I know of similar problems on iPads. For example, I couldn't log into one website because the login button didn't show on the screen. But when I switched from landscape to portrait mode, the button appeared. I've not tried accessing my HAL docs on my iPad or iPhone, but change your orientation and see it that helps.

Share this post


Link to post
Share on other sites

I also tried from my iPhone and iPad but couldn’t get them to print.  I had to use a desktop computer and had to use Firefox, Safari didn’t work on the desktop either.  

Share this post


Link to post
Share on other sites
3 hours ago, Fouremco said:

The usual problem is pop-up blockers. Check to see if you have them turned off.

I have pop-up blockers and have no problem printing my boarding pass two days ago using Chrome.

Share this post


Link to post
Share on other sites
Posted (edited)

the problem seems to be Safari.  Royal is now  not compatible with Safari.  I had to go to firefox to sign in on RCCL site and go to check in.   Haven't tried to get docs yet. 

Edited by Missymo

Share this post


Link to post
Share on other sites
1 hour ago, Missymo said:

the problem seems to be Safari.  Royal is now  not compatible with Safari.  I had to go to firefox to sign in on RCCL site and go to check in.   Haven't tried to get docs yet. 

No, I've used nothing but Safari for many years and have never had a problem. That's not to say that there aren't Safari users having problems, but they are generally related to their settings.

Share this post


Link to post
Share on other sites
1 hour ago, Sue from Canada said:

I have pop-up blockers and have no problem printing my boarding pass two days ago using Chrome.

If you look at related threads and posts over the past number of years, the most common problem has been pop-up blockers. I too use pop-up blockers, but have HAL's website whitelisted, so no problem.

Share this post


Link to post
Share on other sites

You don't have any type of ad blocker installed do you?  They can cause issues with some sites.

Share this post


Link to post
Share on other sites

I have heard of others with this issue who have called HAL and HAL has Emailed them their documents to print.

Share this post


Link to post
Share on other sites

I had exactly this problem on my iPad, daughter had same problem on her iPad. On her computer using Safari it worked perfectly.  I googled the error message but cannot remember what the reply was, 😳

Share this post


Link to post
Share on other sites

We had a problem printing boarding passes using a Microsoft Surface and Edge op. system.   Called HAL and the agent advised us we had to switch to Internet Explorer.   He had a prepared script, so it's apparently a common problem.  The switch worked, but it was very annoying to have to activate a different operating system just to print documents.   

Share this post


Link to post
Share on other sites

FYI, I just printed our boarding passes from my iPad on Safari. 

 

Cheers, Denise

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Forum Jump
    • Categories
      • SAIL-AWAY GIVEAWAY - Enter for a chance to win a $3,000 Norwegian Cruise Line Gift Card
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...