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sailed on the Magellan on around Britain cruise.... the noisiest ship I have ever been on, could barley sleep with the noise, went to the desk and they just shrug there shoulders.... the entertainment must be the biggest joke, think they've just hauled a couple of singers out of a workman mans club, couldn't sing in tune one bit, the karaoke sounded better, that was the best bit of the cruise because it was so funny.... even in the main theatre was a bit of a joke.. with there 1970s comedians and magicians,,, must have been going cheap.......on to the staff, the head barman in Sinatras was incredibly rude on several occasions, the waiters seemed to go out there way to avoid you at times...... into the buffet now, if you like bread and butter pudding, that's great, because that was the only hot dessert the whole cruise, same with pork, that's all the seem to cook, just in a different sauce, I actually dreaded meal times... a couple of time I saw the staff playing on there phone instead of clearing tables.... not only that, but its very hard to get a smile out of half of them..... going offshore was ok, but days at sea were the most boring days you will ever have, the entertainment was laughable.... table tennis tournament for a clientele of basically over 80s..... onto the drinks package now.... my wife brought on a letter from her Dr that basically said due to heath reasons she cannot drink alcohol, the staff at the desk looked at it and said nothing they can do, you must buy two alcohol packages for your cabin or none at all.... believe me there is more that went wrong, but I can't remember everything.... I can honestly say, the day we sailed back into Tilbury  was the best day of the cruise.... as the title says..... sorry Cruise and Maritime.... never again

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It seems, from your signature, that you have sailed on this vessel three times previously. Was she quieter then, and was the service any different? It seems strange that things have got so bad since your last trip - June last year, I think. Have you contacted CMV to raise these issues?

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On 5/2/2019 at 5:43 AM, Beejay4016 said:

It seems, from your signature, that you have sailed on this vessel three times previously. Was she quieter then, and was the service any different? It seems strange that things have got so bad since your last trip - June last year, I think. Have you contacted CMV to raise these issues?

CMV do not listen to complaints.

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6 hours ago, RompinDonkey said:

CMV do not listen to complaints.

My question to the OP was in respect of the fact that they have sailed on the same vessel three times in the near past, and so I wondered whether they had the same issues on those three previous trips or these were problems that arose suddenly.

 

Re your comment, often a company's response is related to the way in which they are approached - the old saying about catching more flies with honey than vinegar. I have found CMV Australia brilliant at responding any queries I raise with them.

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Sorry to hear that you had a poor experience on Magellan.  I have only sailed with CMV once, aboard Marco Polo and had a very enjoyable trip to Iceland.  CMV are certainly no P&O, Cunard or Celebrity but I felt my cruise was a good, traditional experience with perfectly acceptable food, service & entertainment.

I do hope you feel able to come back on the board with more details of your thoughts.

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Just back from second time to Iceland on Marco Polo and had 6 nights on Magellan last year with another 2 coming up on Magellan. CMV make no pretence about what they are, lower cost, more affordable to a lot who otherwise wouldn't be able to cruise. Each time I've found the crew extremely courteous and willing to engage in conversation. We had some minor issues on the Magellan which were dealt with as soon as they could, within the hour. I'm really sorry that your experience wasn't the same as ours, as others have suggested maybe a little more detail might help others to understand what went so badly wrong that made you decide never again.

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19 hours ago, elles5 said:

Just back from second time to Iceland on Marco Polo and had 6 nights on Magellan last year with another 2 coming up on Magellan. CMV make no pretence about what they are, lower cost, more affordable to a lot who otherwise wouldn't be able to cruise. Each time I've found the crew extremely courteous and willing to engage in conversation. We had some minor issues on the Magellan which were dealt with as soon as they could, within the hour. I'm really sorry that your experience wasn't the same as ours, as others have suggested maybe a little more detail might help others to understand what went so badly wrong that made you decide never again.

But they are going on her again - this month (might have already done). Makes one wonder.

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I think never again is probably a good idea. No real explaination of what went so badly wrong, we can only presume that the forthcoming cruise was cancelled as the Magellan's and CMV fall short of the OP's  standards. I love sea days but I am an adult and can think ahead, I know what entertainment is provided, plenty of it, but not all to my taste so I indulge myself in reading, talking to friends made on board, just sitting, watching the sea, writing my journal so I don't forget things as, although not 80 I am probably out of the OP's acceptable age bracket, and I do forget things. In my mind I set out with the thought that my Cruise will be whatever I make it and I make very sure that I get the most I am able to get from it. Sorry for the long post but lost opportunities sadden me and in my dealings with CMV when I've had problems there has been mutual cooperation, leaving me free to enjoy the wonderful experience of being at sea.

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I am going on Columbus soon , first time with CMV, and the OP has certainly not put me off. Like elles5 I tend to make my own entertainment on sea days... which can be anything from people watching, reading, joining in quizzes, deck games and the like... or just having a chill out watching the sea. It is just such a joy to be able to cruise and see different destinations, have my meals prepared for me, and the washing up done. I have never had bad food on any of the cruises I have been lucky enough to go on... yes the occasional meal not to my taste, or perhaps not as hot as should be, but I will enjoy my holiday. 

Strange the OP has never come back to explain him/herself...and as others have pointed out, he /she has been on Magellan more than once....

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  • 5 months later...

It's sad when that happens.  A whole combination of things that spoil the whole holiday. We've been on Magellan twice.  It's cheap, cheerful and take a book.

 

We had a similar experience on a Fred. Olsen cruise that means we will never travel with them again if it was for free.  There was fault in everything: Boudicca was due to go in to dry dock and the crew were bored and tired and they lied to us about the itinerary, changing the return port at short notice despite them knowing for months they intended to do that.  The final annoyance was we were one of only five cabins that did not go down with norovirus.  Everyone but us got a full refund and compensation.  It's the one time I wished I had got ill!

 

There's one thing I will say about CMV's Magellan: I cannot imagine how anyone could get ill on there.  Every loo is cleaned every 15 minutes and the stairways and lifts are cleaned continuously.  The problem can be finding a loo at short notice that isn't being cleaned...

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There's one thing I will say about CMV's Magellan: I cannot imagine how anyone could get ill on there.  Every loo is cleaned every 15 minutes and the stairways and lifts are cleaned continuously.  The problem can be finding a loo at short notice that isn't being cleaned...

 

The same thing is applicable to the MV Columbus.  There seemed to be an inexhaustible supply of crew members cleaning and sanitising throughout the 120 day voyage.  Nobody I heard of got tummy troubles.

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Very sorry, but wrong! We were on the Panama Canal and Costa Rica cruises last December 2018 and January 2019. I was very ill, as were many other passengers. 4 days on IV drips in the ships hospital twice a day with a bill of over £3,000. The hospital was packed every day with sick passengers. There are many comments on the thread of read them.

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  • 2 weeks later...
On 11/13/2019 at 9:13 AM, Sailing Biggles said:

Very sorry, but wrong! We were on the Panama Canal and Costa Rica cruises last December 2018 and January 2019. I was very ill, as were many other passengers. 4 days on IV drips in the ships hospital twice a day with a bill of over £3,000. The hospital was packed every day with sick passengers. There are many comments on the thread of read them.

 

Presumably that was G952 'Christmas & New Year Caribbean, Mexico & Trans Panama'.

 

I actually did do such a search before posting, out of curiosity.  But I could not and cannot find anything about "CMV AND noroviris" or "Magellan AND norovirus" that talks about norovirus on CMV's Magellan except this discussion.  I've had another look, and tried the web site search and a Google search.  It may be I'm searching for the wrong things and should be looking for synonyms or misspelled words!

 

All I can find is an outbreak in 2003 and another in 2008 when she was the MS Carnival Holiday.  There was one instance in June 2017 of two passengers being quarantined in their cabin which contained the problem, which is not an outbreak.  There's someone posting hearsay about 12 deaths on CMV in TripAdvisor, but I think they were referring to cytomegalovirus, not cruise ships or norovirus.

 

Having been on five different ships, and Magellan twice, I've never seen such continuous care of cleanliness as on Magellan, hence my curiosity and surprise.  If norovirus can occur on there, it suggests it  is not so much a cruise ship problem but a dirty people problem, where those who bring it on board spread it by unhygienic practices.

 

Can you point me to the threads with the comments, please?

Edited by S-and-J
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