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WA Bubbles

Disappointed on HAL cabin guarantee upgrade

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Posted (edited)
On 5/15/2019 at 8:11 PM, WA Bubbles said:

We are sailing out this Sat to AK, we purchased a oceanview room with guarantee, we were assigned a fully obstructed when ticket was purchased and never received an upgraded cabin, they kept offering upgrades for $$ and even up to last week they were not even sold out.  What's the deal?  Little disappointing no upgrade was done.  Previously when we purchased a guaranteed room we either got a partial, full and even an obstructed balcony!

You said you purchased an oceanview room with guarantee and were assigned a fully obstructed when the ticket was purchased.  This tells me that you actually purchased an obstructed and should have caught the error when your "ticket" was issued.  There was an initial disconnect between what you thought you purchased and what you actually purchased.  You were hoping for an upgrade and didn't get it.   I understand totally!

 

If you have been pricing cruises on HAL's online site it is very confusing.   You click on ocean view and it gives you three choices of full, partial, and obstructed and if you choose the cheapest you get the obstructed and hope for an upgrade.

Also, prices can go up considerably in each category and astronomically sometimes if you want to choose a cabin.

It almost takes a TA to help sort things out and you need to watch very carefully because maybe the TA doesn't quite get the nuances of the new HAL pricing structure.

 

We purchased a veranda suite guarantee because to choose a stateroom would have cost over $3000 for the two of us.

Our booking is listed as BC which is the entry level VS.  The prices keep going down ($1400 so far).  I can't get an upgrade because the only upgrade is a Neptune Suite.   I have to wait until all of the insides, ocean view, and lanai staterooms have a chance for an upsell to a VS and as I have recently realized......our guarantee will be assigned last.   I just hope they save something for us.   At booking I was prepared to accept any veranda suite stateroom but the waiting is driving us crazy.  We are about 10  days out and waiting.

Edited by oaktreerb

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Posted (edited)

This is not difficult.  If you do not wish to take your chances then don't book a gty.  Select a cabin and book it.   Not rocket science.

 

You are typically rewarded with a lower price when you book a gty.  That implies risk.   

  

Edited by iancal

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9 minutes ago, oaktreerb said:

Our booking is listed as BC which is the entry level balcony.  The prices keep going down ($1400 so far).  I can't get an upgrade because the only upgrade is a Neptune Suite.   I have to wait until all of the insides, ocean view, and lanai staterooms have a chance for an upsell to a balcony and as I have recently realized......our guarantee will be assigned last.   I just hope they save something for us.   At booking I was prepared to accept any balcony stateroom but the waiting is driving us crazy.  We are about 10  days out and waiting.

 

Give your PCC a call and ask if there is something they can do.  They will put you on hold to speak with a pricing specialist and then come back with an offer, if one is available.  I have had good results doing this.

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Posted (edited)
10 minutes ago, *Miss G* said:

 

Give your PCC a call and ask if there is something they can do.  They will put you on hold to speak with a pricing specialist and then come back with an offer, if one is available.  I have had good results doing this.

Thanks.  I used a BB TA and they call HAL.  I called Wednesday and the HAL computers were not functioning well.    HAL offered me a couple of drink cards but they could not confirm it in writing for a couple of days.....still waiting.  Our cruise was one that said Sold Out in all categories for a couple of days before coming back with only Neptunes sold out!  I'll call them again and see what I can do.

 

I was just reading about your Boston to Montreal cruise.   Have a great time! 

Edited by oaktreerb

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2 minutes ago, oaktreerb said:

Thanks.  I used a BB TA and they call HAL.  I called Wednesday and the HAL computers were not functioning well.    HAL offered me a couple of drink cards but they could not confirm it in writing for a couple of days.....still waiting.  Our cruise was one that said Sold Out in all categories for a couple of days before coming back with only Neptunes sold out!  I'll call them again and see what I can do.

 

I was just reading about your Boston to Montreal cruise.   Have a great time! 

 

Ahh.  Good luck then, Oaktree!  I’m sure you’ll have a wonderful time either way.  And thank you!  🙂

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