Jump to content
Cruise Critic Community
elwood_98034

Access Desk Response. Or lack of.

Recommended Posts

I have put in two online forms to the Access Desk regarding allergies and a couple of other minor medical matters and received a receipt confirmation email each time, thus:

"Thank you!

 

Your form was submitted successfully to the Access Desk, please allow 72 hours for a response.

 

Please reference Case number  xxxxxxxxxx in any further communication.

 

Norwegian Cruise Line - Access Desk."

 

The first form went in about three weeks ago, and the lastest one week ago.

 

Is NCL stuck in an alternative space/time continuum where an NCL hour is equal to a month of Earth time or something? Will we get on the ship in 2019, and get off in 2037? I'm getting worried. We can't afford $35B in dog boarding fees.

 

Share this post


Link to post
Share on other sites
4 minutes ago, Birdie And Sue said:

They have this neat new invention call a telephone... 🤩

I don't like them. I'm foreign. Most Americans struggle to understand me because I speak English.

I say words like ninety nine, and leader, not nyndee-nyne, or leedurr. Ya feel me, ma homies?

Share this post


Link to post
Share on other sites

A phone call would be much quicker but when NCL says they will respond in 3 days and don’t within 3 weeks that’s poor customer service.

Share this post


Link to post
Share on other sites

The last time I called I was challenged as to whether I actually had a medical issue. The woman was rude at best and completely unable to help with a simple question. Good luck!

Share this post


Link to post
Share on other sites
10 minutes ago, Zippeedee said:

The last time I called I was challenged as to whether I actually had a medical issue. The woman was rude at best and completely unable to help with a simple question. Good luck!

 Same thing happened to me. I told him: "This is not our first rodeo".  He changed his tune and was pleasant. 

Share this post


Link to post
Share on other sites

we traveled with my husband who has diabetes & was 7 weeks post hip replacement. Access desk never replied to my emails but the ship had the information and fulfilled all our requests.

 

good luck with the phone call and enjoy your cruise

Share this post


Link to post
Share on other sites
1 hour ago, elwood_98034 said:

I don't like them. I'm foreign. Most Americans struggle to understand me because I speak English.

I say words like ninety nine, and leader, not nyndee-nyne, or leedurr. Ya feel me, ma homies?

 

 

I hope I never feel you.  That would be gross! 

Share this post


Link to post
Share on other sites
2 hours ago, Birdie And Sue said:

They have this neat new invention call a telephone... 🤩

I have tried and tried calling them to no avail. It just keeps on ringing. Then when you do get through to a human they put you on hold to connect you to the correct department and then you get cut off. There is no speedy number in the u.k. That i have found sadly. 

Share this post


Link to post
Share on other sites

I had the same issue. I emailed them and received a confirmation email but nothing more.

 

I called and although was on hold for 30 minutes it was dealt with right then.

 

Funny thing is that about a month after my first email I got a response - meaning that their response time for emails is about 30 days 🙂

 

Share this post


Link to post
Share on other sites

I had a completely different experience when I emailed them regarding my son's autism and husband's hearing loss. I received a return email w/in a couple days and the help I requested was given. 

Share this post


Link to post
Share on other sites

I called today at 315pm and was not on hold, spoke to a lovely person who knew her stuff.  All of my issues were handled to my satisfaction.   The issues dealt with food allergies and mobility problems.   Guess it was my lucky day.   

Share this post


Link to post
Share on other sites
7 hours ago, elwood_98034 said:

I have put in two online forms to the Access Desk regarding allergies and a couple of other minor medical matters and received a receipt confirmation email each time, thus:

"Thank you!

 

Your form was submitted successfully to the Access Desk, please allow 72 hours for a response.

 

Please reference Case number  xxxxxxxxxx in any further communication.

 

Norwegian Cruise Line - Access Desk."

 

The first form went in about three weeks ago, and the lastest one week ago.

 

Is NCL stuck in an alternative space/time continuum where an NCL hour is equal to a month of Earth time or something? Will we get on the ship in 2019, and get off in 2037? I'm getting worried. We can't afford $35B in dog boarding fees.

 

 

Often they do not realize that a response  is required before you arrive on the ship.

Share this post


Link to post
Share on other sites
13 hours ago, elwood_98034 said:

I have put in two online forms to the Access Desk regarding allergies and a couple of other minor medical matters and received a receipt confirmation email each time, thus:

"Thank you!

 

Your form was submitted successfully to the Access Desk, please allow 72 hours for a response.

 

Please reference Case number  xxxxxxxxxx in any further communication.

 

Norwegian Cruise Line - Access Desk."

 

The first form went in about three weeks ago, and the lastest one week ago.

 

Is NCL stuck in an alternative space/time continuum where an NCL hour is equal to a month of Earth time or something? Will we get on the ship in 2019, and get off in 2037? I'm getting worried. We can't afford $35B in dog boarding fees.

 

 

 

What the heck does dog boarding have to do with it?

 

If you have questions about a support animal this is relevant. https://www.ncl.com/about/accessible-cruising

"Norwegian Cruise Line accepts service dogs that are trained to perform a specific task. A service dog may be needed for many different conditions, which would be acceptable under the American with Disabilities Act (ADA) guidelines.

In accordance with the ADA, Norwegian Cruise Line does NOT accept “Emotional Support” dogs as service dogs, they CANNOT sail.

  • Guests must provide copies of the dog’s current vaccination records that show all shots are up-to-date (including Rabies), as well as a USDA or International Health certificate
  • Guests are responsible for checking with all ports of call for any special requirements they may have. Guests are responsible for bringing all food, medication and life jacket for the dog
  • A sand box will be provided

All guests traveling with service animals must book at least two weeks in advance to allow sufficient time to check with each port of call and provide Norwegian Cruise Line with all required documentation.

For additional information, contact us via our access link, call our dedicated toll free number (866) 584-9756, or have your travel agent contact us."

Edited by Birdie And Sue

Share this post


Link to post
Share on other sites
11 hours ago, Birdie And Sue said:

 

 

What the heck does dog boarding have to do with it?

 

If you have questions about a support animal this is relevant. https://www.ncl.com/about/accessible-cruising

 

 

 Bwahahaaa!  The OP was making a joke that if their cruise left in 2019 but didn't come back until 2037, they would have excessive dog boarding fees.  Pretty sure they weren't asking about a service animal. Unless they have kids, of course. 🙂

Share this post


Link to post
Share on other sites
23 hours ago, adam_s_allen said:

A phone call would be much quicker but when NCL says they will respond in 3 days and don’t within 3 weeks that’s poor customer service.

Try Princess. I love the Royal. Had it with NCL and I'm a Platinum member.

Share this post


Link to post
Share on other sites
24 minutes ago, Because_I_Said said:

 

 Bwahahaaa!  The OP was making a joke that if their cruise left in 2019 but didn't come back until 2037, they would have excessive dog boarding fees.  Pretty sure they weren't asking about a service animal. Unless they have kids, of course. 🙂

 

 

Boy do I feel stupid! Doh!

Share this post


Link to post
Share on other sites
On 6/7/2019 at 1:51 PM, YVRBassElectric said:

we traveled with my husband who has diabetes & was 7 weeks post hip replacement. Access desk never replied to my emails but the ship had the information and fulfilled all our requests.

 

good luck with the phone call and enjoy your cruise

Don't bother calling as many of their res employees work out of their home. Just call Corporate in Miami.

Share this post


Link to post
Share on other sites
5 hours ago, rkelly21 said:

Don't bother calling as many of their res employees work out of their home. Just call Corporate in Miami.

 

 

The reservation team is not who the OP would be calling in this case.

Share this post


Link to post
Share on other sites
8 hours ago, Birdie And Sue said:

 

 

Boy do I feel stupid! Doh!

Stay away from seeing that movie "Forest Gump" - and I will leave it at that - - - !   LOL !

Share this post


Link to post
Share on other sites

Not getting the attention - the answers - results - maybe this LINK may help:

 

https://www.elliott.org/company-contacts/norwegian-cruise-line-ncl/

 

It has the top dog phone numbers email addresses to get the results (timely) so your cruise will

not be fraught with doubt indecision misdirection uncertainty etc. and so on and so forth !

 

 

Share this post


Link to post
Share on other sites
1 hour ago, don't-use-real-name said:

Stay away from seeing that movie "Forest Gump" - and I will leave it at that - - - !   LOL !

 

 

We're good.  I am not a movie person at all, but I am able to laugh at myself when I was the one who did stupid!  In this case I won the stupid of the day award I think.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • SAIL-AWAY GIVEAWAY - Enter Now for a Chance to Win a 7-day Cruise for Two
      • Q&A with InsureMyTrip
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...