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I booked online and when I log in I can see my room reservation and my son’s reservation. Doesn’t that mean they’re linked? I can pay, book excursions, dining for both rooms with one login. 

 

I just tried to prepay gratuities by calling Royal.  I can’t figure out how to do it online? Which is also crazy IMO. 

 

Anyway, I was told that I can’t prepay his gratuities because I’m not in his room and the reservations aren’t linked. I did question but I didn’t argue since I was speaking to someone that I would have a language barrier with....

 

does this make sense? I’m trying to give them money and they won’t take it?  

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I booked both myself online.  I can do everything online for both rooms. I have booked excursions and paid everything for both rooms. I just can’t prepay gratuities online.  And they said the rooms aren’t linked so i can’t pay on the phone for my 2nd room. 

 

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4 minutes ago, amyben40 said:

I booked both myself online.  I can do everything online for both rooms. I have booked excursions and paid everything for both rooms. I just can’t prepay gratuities online.  And they said the rooms aren’t linked so i can’t pay on the phone for my 2nd room. 

 

 

So call RC Customer Service (or better yet, Crown & Anchor if you are a member), and request the bookings be linked.

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I booked and paid for 5 cabins on Harmony for a November cruise.  I linked the other 4 cabins to my cabin on line without any difficulty.  I had all of the reservation numbers and just clicked and followed directions.  I also purchased a 3 night dining package for each of the 12 of us and they all show up in their cruise planners.  Will not pay for excursions or drink packages.

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Our reservations are linked online. It’s when I called that the person told me they’re not linked. I told the person on the phone that they’re linked online but she either didn’t understand or didn’t want to deal with me. I let it go because of the language barrier. 

 

I tried to call crown and anchor but was on hold....too long.....and hung up. 

 

I just don’t understand why it’s so difficult to give them money?

 

I’m giving up now. Im not spending any more time on this issue. It’s just annoying!! 

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